New Zindra Blog Post

from the wiki http://www.slapt.me/wiki/index.php/Governance_Team_Actions

4051-6484193 29/6/2009 10:00 AM PDT (5 hours) was responded to by Amber Linden shortly after 3:00PM
4051-6484197 29/6/2009 10:01 AM PDT (21 hours) Zindra Land Request English Solution Provided 30/6/2009 7:34 AM PDT
4051-6484223 29/6/2009 10:01 AM PDT (New) First response at 8:39 pm, to ask for further information
4051-6484226 29/6/2009 10:02 AM PDT (Work In Progress, since 10:07am 29/6)
4051-6484233 29/6/2009 10:02 AM PDT (New)
4051-6484237 29/6/2009 10:03 AM PDT (New)
---(Ticket number not available) 10:03 AM (13 hours) and I got my land at 11:07 PM PST/SL time.
4051-6484260 29/6/2009 10:04 AM PDT (New)

if you haven't already, put your details in here it helps us to keep track of what's not happening..

I am honestly more interested in the ones that were processed, but of course almost all these people are refusing to give any ticket details.

Well yes, but they can't have a rule that says they have to stop processing all other tickets when one gets stuck for some silly reason. So yours got sidetracked just as it would ordinarily have completed, in sequence, I think. I mean, yours got stuck at 8:39, and one that came in just shortly after yours got completed about two and a half hours after that. So that's not completely implausible, right?

Mind you, I'm not arguing that this is going well at all. I just think we need to look carefully at what evidence we can get, to see if there's anything conclusive with which to really confront them.

Just reading, and feeling so bad for you guys still waiting. Just curious though, why would anyone be unwilling to share ticket filing details?

Not going to post names because that is unfair, but flying around the new adult contient i found three online that got land, two refused to give any ticket details, the third refused to even answer the im.

Did you start off the conversation by accusing them of being a Linden alt or something?

It beggars belief that LL still have time to send bulk email that even they admit as "spam" - just got another one about "Win L$10K" by going to thier Facebook page!

That's 2 now - one of 19th June about SL6B and now this one today BUT STILL NOTHING ABOUT THE ADULT MOVE...

I swear they are just doing this to wind us all up!!!

Gomez

PS - Ticket is now 25h 20min old but still "new"

That's my issue. I didn't see anything at all on hwo to submit the ticket until I checked here and I rarly check here cause I have little time during work to do investigation. TO boot they wanted me to write down Adult activities on a ticket I had to submit during work. By the time i got done it was like 2 hours later. BTW approaching 24 hours now I think.

Sadly Concierge dont seem to have (or are not letting us know) anything about the ticket progress so far - Live chat just now:

B******: Hello Gomez_Bracken, what can I help you with?

Gomez_Bracken: Hi B****** - can you tell me what ticket number the Zindra move team are up to?

B******: Gomez I do not have access to that, I am sorry

Gomez_Bracken: Why not? I thought as concierge you have access to the ticket queues...

B******: Its not a ticket that concierge is handling the moves

B******: excuse me

B******: two trains of thought there

B******: concierge is not doing the moves

B******: so we do not have access to that queue

Gomez_Bracken: ok, thank you. Does your manager have access to it?

B******: No Gomez, its handled by a completely different department

Gomez_Bracken: Ok, can you tell me how I can live chat with someone hadling it then please?

B******: No one in live chat is handling this Gomez, its a different department completely. We just need to be patient at this time, I apologize but there is no way to contact the department processing these

B******: There are stating it can take up to three weeks to complete

Gomez_Bracken: ok, thank you. It's just a little frustrating that I submitted my ticket just 35 mins after opening and see many parcels being allocated.... It's very hard to judge how long it will take to be allocated with no information being published - even though it's supposed to be first some first served...

B******: It is going to be processed that way, but we just need to be patient now

Gomez_Bracken: Thanks B****** - i appreciate your help. Sadly "we" arent affected financially by this, I am

Gomez_Bracken: But thanks anyway

B******: Thank you for coming into live chat Gomez

I feel like visiting one of those violent places in world and inviting Lindens. I will bring my Qhud BUt they would just cheat and pull the land out from under my feet.

BT

Ticket Summary
Ticket #: 4051-6484267
Email Notification (Organization Contact): Yes
Status: New
Date Created: 29/6/2009 10:04 AM PDT
Date Updated: 29/6/2009 10:04 AM PDT

Still no word at all.

I've received it too.. it really is like shoving salt in the wounds..

afaik it's against the ToS to have an avatar account there. It supposed to be for humans. If I had a face book account I'd go check it out because every person who does what LL asks and uses an avatar is effectively putting a neon sign above their head and begging to have the account cancelled.


that's because rather than doing the blog post as promised they just updated a couple of lines in one of the KB pages and didn't bother to tell anyone.

Huh? FB has a special section 'just for SL avatars', that's linked to one's 'real' FB page.

now does it? The last time I looked (probably well over 12 months ago) it was definitely verboten - which is why I don't have a facebook account.

Now up to 10 asked, 4 offline, 6 refused to give any ticket details, though amazingly three claim to have filed at 10:00:01 the reply was almost exactly the same for each.

None of those three would provide a ticket number

Yes as soon as I got the note card I got them there and I thanked him for getting them to the slapt.me wiki as I know a lot of people are reading it and sometimes its easier to find things all in one place than searching the main wiki on this subject atm

Hehe, that reminds me of how they kicked half of the mentors last year. I moved in RL and had no chance to get to the internet for anything but my mails. So I missed the deadline and was kicked.
Any other service provider announces changes by mails to their customers, but mails from LL are not on the side of information.

Well, we talk business here, Zindra first is a place for business, adult business. That's why they asked us about the adult stuff we want to move.

So ... my ticket is of 10.22, looks like I have no chance to move to Zindra before 2 or 3 weeks as they say.

So for being about 20 minutes late I might get punished with 3 weeks of showing patience, while others build their businesses already and sell ... is that how service providers work nowadays?

Yes, it does. I only have a FB page, because a rl deaf group I am president of has a FB group there. So my personal FB page is closed/locked, I don't use it at all, just opened it for that reason, so I could be part of that one group but, did notice the SL connection, if one wants to 'add your SL avatar' to one's FB page......what I'm not sure of, does that put your rl info out there, if your SL info is linked to your rl page. Unknown if FB keeps the 2 seperate or not, would need to check it out more.

The only way that time would be possible would to submit the correct information needed for the ticket at the exact time the ticket system opened...

That surely can't have happened... I mean... for that to happen, you'd need to script a little program to submit the form with the right fields and choose the right ticket type....

and none of us knew what the right ticket type and fields would be until it opened...

right....?

mmm...

So, if you read further back, i got in live chat asking about ticket processing, the out of order tickets, ect.

So, i filed a specific ticket with request to a supervisor asking why, in fact its not first come, first serve.

Its still sitting as NEW in my ticket history, along with my land swap ticket that was filed at 10:03 am. and is currently past 26 hours with not being touched.

HOWEVER!

I got in live chat this morning, was told a supervisor was looking into my complaint, and i will be 100% Honest when i say.....

at 6:29am, SLT, after *I* was awake longer than i will admit to, my nerves being too shot to sleep due to all this, I fell asleep after waiting over 30 minutes for a response. Apparently a supervisor, who did NOT contact me in world, *checked my ticket* but its still new status.

So i wake up, about 5.5 hours later, and both my tickets still new, and i have NOTHING in world (all my IMS log) so even though SL crashed, i had zero offlines, and no IMS from anyone in world to ask, clarify, acknowledge, or otherwise..

but the land is still 100% full sim, and both my tickets *new*

Anyone care to offer some insightful wisdom? If you read my chats with live help, i said repeatedly that i don't mind waiting MY turn, but with a 10:03am ticket filed, and skipped, something stinks.

my patience, has in fact, reached its limits.

~Brie

Cuz they don't want to admit that that got favortism or paid bribes to someone or that they are LL alts?

hmm perhaps I should set up an account and post one of my items. Because of the way XSL is set up I can advertise a lot of my bondage toys in the pg section and I have a few in the house and garden section..

Then it's just a matter of rounding people up to vote for it..

Sigh. it would never happen but it's a nice dream..

Good thing it's on Zindra, then. I don't think they want gags on the regular mainland anymore

On FB, it's called 'Second Life Link'

sometimes i wish they had them in the forums, particularly this past month.

(yes, i know there is the "ignore" feature. unfortunately it does as little to actually shut someone up as truth does...)