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Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
05-11-2009 13:48
From: Hypatia Meili
From: Couldbe Yue
Quote:
Congress Awaits FTC Report on Explicit Content in Virtual Worlds
May 11, 2009
I can't help but wondering why LL does not point at this as a reason it would certainly make more sense then the "A more predictable experience" line, especially with the way it is being implemented.

It certainly would have gone over better with me, intsead of that BS that Cyn has been shoveling. Choice my ass..
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Valerius Constantine
*I* am adult content!
Join date: 5 Jun 2008
Posts: 777
05-11-2009 13:52
From: Couldbe Yue
http://www.gamepolitics.com/2009/05/11/congress-awaits-ftc-report-explicit-content-virtual-worlds



so perhaps those of you in america might like to give Mr Kirk a call and tell him just how rubbish Aristotle are..



Sigh... It probably won't do any good- He's mentioned the magic word "children".

Here in the states, they'll do *anything* for the little kiddies except save them from crappy parents. as long as they can hoist a kid on their shoulders and storm the gates of Washinton, they are a bunch of happy campers.

"Protecting the kiddies"... Oh my.

I mean, how hard is it to tell a parent "if you don't want your kid seeing virtual titty, then *Supervise* them. *pay some freakin' attention* to what they are doing- on the net and off.
And if they get into something you don't approve of, that wasn't a teacher's fault, a cop's fault, or *society's* fault. It was *your* fault, because you weren't paying enough attention to your child!
Do the kid a favor- adopt the little tyke out to someone who *cares*, okay?"

What a bunch of freakin' *Mazy Birds*.

^V^
Lasher Oh
Smelling the coffee
Join date: 3 Apr 2007
Posts: 140
05-11-2009 13:56
From: Couldbe Yue
they know that people are buying up land at the moment to get the swap and they're ok with it


Now I'm confused (not unusual for me) but how does that fit in with what Jack said at his office hours last week?....

------------------------------------------------------------------------------------------------------
Question: - I hate to be indelicate but you do realize that this will give rise to all sorts of 'private sex' rooms thrown up just to get in the land swap?

Answer:- yes we realise that. But we keep historic saves of all regions so we know precisely what was there a month ago
------------------------------------------------------------------------------------------------------

On the one hand he implied that space in Ursula is limited and that those with a genuine historic need will be eligible for a free swap and now they are implying it's a free for all land grab!

I hope I'm wrong with that interpretation.

*sigh*

^L^
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Hypatia Meili
Tilting at Windmills? :p
Join date: 2 Aug 2007
Posts: 149
Scarecrow: [points both ways] Of course, some people do go both ways.
05-11-2009 14:11
It doesn't.

I think you have hit on the REAL Major problem behind all the separate smaller ones(some not so small), No one is actually coordinating that what one Linden is doing/saying matches up with what the others are doing/saying. Or at least not successfully.

Which I am afraid will lead to very inconsistent results.
I'll say it again:
So much for a more predictable experience.

:(
Valerius Constantine
*I* am adult content!
Join date: 5 Jun 2008
Posts: 777
05-11-2009 14:17
From: someone
Originally Posted by Kira Welty
From what I understand there is no breach of contract until the contract has been broken by the changes. Hence no one can actually file anything until the changes are made.

Just saying, feel free to pounce on me for this...


From: Talarus Luan
No need to. You're right. :)


Absolutely- but continuing to auction off mature land without warning the purchasers that their land use options will be severely curtailed in the next few months?

That might be a little more serious than mere "breach of contract" and that stacks up from every auction sale of mature land by LL since they *started* this project with an eye towards adult segregation. That's *months* of selling under false pretenses. there should be a disclaimer on the land office page and in the "about land" tab for every mature parcel LL owns. so that people actually *know* what they are (not) buying.

I mean, that *has* to be against some law or other. why haven't the LL lawyers *told* them?

^V^
Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
05-11-2009 14:24
From: Valerius Constantine

That might be a little more serious than mere "breach of contract" and that stacks up from every auction sale of mature land by LL since they *started* this project with an eye towards adult segregation. That's *months* of selling under false pretenses. there should be a disclaimer on the land office page and in the "about land" tab for every mature parcel LL owns. so that people actually *know* what they are (not) buying.
That didn't stop them selling OpenSpaces after they had already made plans to force them to upgrade to Homesteads.
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Talarus Luan
Ancient Archaean Dragon
Join date: 18 Mar 2006
Posts: 4,831
05-11-2009 14:27
From: Kalderi Tomsen
Yes so do I. It's very important to be VERY clear with your customers what mode you are in. I tend to tell them very specifically "I am here to listen to your concerns, and work together with you to find a solution with which we can both be happy." or "I know you are upset, I am here today to listen to what you have to say so that I can take it back to my upper management to discuss further." I then give them a rough timeline when I will get back to them.


Yes, that is why if you just say you are "listening" to your customers, they are going to EXPECT that you will answer any questions they have, unless you go the extra, ADDED step of saying "I will not be answering questions at this time". This is ESPECIALLY true in contexts and venues which people would normally be expected to ask questions, like the brownbags and these forum threads.

When someone at a business tells me they are listening to me, with ANY intent to act upon what I have to say, I implicitly take that to mean that, if I ask them a question, that their "acting upon" what I have to say(ask) is them responding. If they don't respond to it, or even acknowledge it at all, I am well within my rights to presume that they either didn't 1) hear it, or 2) are not listening, contrary to their claims. Again, this is ESPECIALLY true in the contexts and venues where questions would normally be expected, even if it is not explicitly stated that questions are going to be answered.

From: someone
This is one example where LL fall down in the Customer Relations and, being on the Internet, tends to make them more susceptible to the more extreme reactions. They have listened, have presumably deliberated (we have no proof one way or the other on that one) and (hopefully) will come up with revised definitions before this gets rolled out (Blondin has said as much).


They have "heard" (presumably). They have yet to demonstrate that they actually "listened", in terms of consideration and thought, or in terms of translating into action. So far, what they have done shows very little of what has been said has actually been listened to.

From: someone
This isn't the first time a distinction has been made between the two words. I have read around a little and they seem to be equivalent (and yes, English is my first language). It is very important to be precise when communicating, especially with people whose first language may not be yours (which is the case in my line of work). I therefore am very careful to use commonly-defined and documented meanings of words.


Between "hearing" and "listening"? It's a simple, common distinction. If you are in a crowded room of various groups of people talking, and are having a conversation with one of the people in one of the groups, then you are listening to that person/group, and "hearing" the other people in the other groups. It's simply a matter of attention and focus. It also applies to whether you are motivated and care to listen, too. Companies who have contempt or outright hate for their customers can "hear" their customers, but they rarely listen.

It also comes from an old expectation that our parents/elders sometimes use: "Were you listening to me? If you were listening to me, you would have done something about it!", so often, there is an expectation of action implied in giving someone feedback, and that is especially true of asking questions, because answering shouldn't be a difficult enough endeavor to not be immediately able to be acted upon, EVEN IF the answer is "I don't know".

From: someone
Good job they haven't been successful with their methods - I mean it's not like they are the leader in the market.. oops.


It all depends on how you measure "success". If a flash in the pan is all that matters, then yeah, they've been pretty successful. If you look at the churn rate, their "success" is pretty dismal, if even existent, and doesn't bode well for long-term corporate stamina.

From: someone
..and that's the problem - they have got away with this management style for the life of their product, and customers haven't yet left for the competition, because there isn't any - just vague promises of an "SL-buster" (I've been hearing about those ever since my first avi in SL and none have yet come to light).


Actually, a lot of their customers HAVE left; When you have 16 million accounts and less than 10% of them have logged in ANY time in the last 60 days, that doesn't indicate "people sticking around". Yeah, enough are sticking around at the moment to allow them to make book, but don't think for a minute that SL is a runaway success story. It's popular __now__; the question is if it has enough momentum to weather the coming storm, as well as the various competition eating away at its various market sectors.

From: someone
They can treat us exactly the way they feel right, because only a very small number leave when treated this way (even though many make a lot of indignant NOISE about leaving). They get away with it every time.


I'd say that a bit more than "only a very small number" left with the OpenSpace fiasco. I also expect quite a few more than "a very small number" to leave over this policy. Hell, "a very small number" have already left, even before waiting to see how it is going to pan out, because of LL's bungled PR handling.

From: someone
I would LOVE to know from where you get this definition. I have an interest in the language and this is really new one on me. So a reference would be appreciated. The closest I can get in terms of a difference is that hearing is when something reaches your ears, and listening is when something reaches your brain. "Active Listening" is a technique I use a lot with customers, where it's more asking supporting questions to make sure you can truly understand what the customer's issues are and what they aren't. Nothing in there implies that feedback to the speaker with answers is required.


If you're looking for a "dictionary definition", you're not likely to find one. Just like with common sense, there's no "handbook" for it. However, if you read through some of the Marketing treatises on the web where they talk about engaging the customer, answering questions is an implied and important part of the process of "listening with intent to act".

From: someone
LOL How delightfully condescending!


I didn't intend it that way; just that my experience running a customer service business has been very educational to me from a "school of hard knocks" perspective. There's just some things you can't learn from textbooks and professors, nor marketing treatises from industry insiders.
Couldbe Yue
one unhappy customer
Join date: 30 Mar 2008
Posts: 1,532
05-11-2009 14:34
From: Lasher Oh
Now I'm confused (not unusual for me) but how does that fit in with what Jack said at his office hours last week?....

----------------------------------------------
Question: - I hate to be indelicate but you do realize that this will give rise to all sorts of 'private sex' rooms thrown up just to get in the land swap?

Answer:- yes we realise that. But we keep historic saves of all regions so we know precisely what was there a month ago
-----------------------------------------------

On the one hand he implied that space in Ursula is limited and that those with a genuine historic need will be eligible for a free swap and now they are implying it's a free for all land grab!

I hope I'm wrong with that interpretation.

*sigh*

^L^


you're absolutely irght - just like it's interesting that they've taken some of the things discussed here and run with them but somehow things like the issues with aristotle they know nothing about.

however, listen to the brownbag and remember that this is what was said in front of the lawyer.. I can't work out if these guys really are as incompetent and uncommunicative to each other as they appear or they're doing the crazy like a fox routine to fuck us around because they enjoy it.

interestingly at the bb today they didn't mention anything about us being able to keep the land after the swap..

when i listen to those three and compare what they say to jack and blondin tbh I have no idea what the final policy and logistics will be.. What is seriously scary of course is that if they don't either then the actual move will be a nightmare..

those guys were so ignorant that they didn't even realise the term photorealistic is in their policy.

all up this is just a crock and until they finally release this work of fiction formally we're just wasting out time trying to work out just what it is they're saying.
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Tcko Cazalet
Less Freedom=Exodus
Join date: 16 May 2007
Posts: 163
05-11-2009 14:40
From: Couldbe Yue
you're absolutely irght - just like it's interesting that they've taken some of the things discussed here and run with them but somehow things like the issues with aristotle they know nothing about.

however, listen to the brownbag and remember that this is what was said in front of the lawyer.. I can't work out if these guys really are as incompetent and uncommunicative to each other as they appear or they're doing the crazy like a fox routine to fuck us around because they enjoy it.

interestingly at the bb today they didn't mention anything about us being able to keep the land after the swap..

when i listen to those three and compare what they say to jack and blondin tbh I have no idea what the final policy and logistics will be.. What is seriously scary of course is that if they don't either then the actual move will be a nightmare..

those guys were so ignorant that they didn't even realise the term photorealistic is in their policy.

all up this is just a crock and until they finally release this work of fiction formally we're just wasting out time trying to work out just what it is they're saying.

Was a lot of stuttering from Mr M and who the hell was playing with the damn pan slider...was a pain trying to listen to it..and there wasn't any mention of buying the land left over where u move to!
It all remains to be seen but I'm keeping plan B just in case
Valerius Constantine
*I* am adult content!
Join date: 5 Jun 2008
Posts: 777
05-11-2009 14:40
From: Argent Stonecutter
That didn't stop them selling OpenSpaces after they had already made plans to force them to upgrade to Homesteads.


Correct me if I'm wrong, but weren't the openspace issues announced on the
blog at a time when the viewer still showed the blog headlines?

So that when people started up SL, they got a digest of the latest blog posts, including the news about openspaces

I'm not saying that LL was in the right about those, but they *were* more forthcoming as I recall. Which is why they have a big old JIRA full of "Put the prices back!"

LIke I said, I could be wrong, but I seem to recall finding out about the Openspace sim situation *from* a viewer announcement.

Maybe that's why they're *not* doing it this time- didn't like the reception they got last time around :)

^V^
Milla Janick
Empress Of The Universe
Join date: 2 Jan 2008
Posts: 3,075
05-11-2009 14:48
From: Hypatia Meili
I can't help but wondering why LL does not point at this as a reason it would certainly make more sense then the "A more predictable experience" line, especially with the way it is being implemented.

If it were, they could just require verification for all accounts. That would be a far simpler and more effective response than the convoluted plan LL is implimenting.
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Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
05-11-2009 14:51
From: Valerius Constantine
Correct me if I'm wrong, but weren't the openspace issues announced on the blog at a time when the viewer still showed the blog headlines?
They were selling OpenSpaces under false pretenses for at least a month before they announced it, anywhere.
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Valerius Constantine
*I* am adult content!
Join date: 5 Jun 2008
Posts: 777
05-11-2009 14:55
From: Milla Janick
If it were, they could just require verification for all accounts. That would be a far simpler and more effective response than the convoluted plan LL is implimenting.



Except then, they couldn't inflate their numbers with the freebie unverified accounts. They couldn't pretend that all of them match up with a live person who only plays that avatar.

let's face it 16 milliion is a more impressive number that 1.5 or 2 million or whatever it *actually* is once you weed out the dead accounts and tie the alts to their one owner.

But yes, if they were serious about controlling access into SL, they could simply require account verification for all new accounts

As for areas that you shouldn't be able to go unless you are verified, how about *welcome areas*?


^V^
Valerius Constantine
*I* am adult content!
Join date: 5 Jun 2008
Posts: 777
05-11-2009 14:57
From: Argent Stonecutter
They were selling OpenSpaces under false pretenses for at least a month before they announced it, anywhere.


Oh, absolutely! I was only saying that the difference between the two is that *this* time, they're not even announcing it in-world, and evidently have no plans to. It's more obviously deliberate this time around, I suppose I mean to say.

Not to take anything away from the openspace debacle- I still walk a little funny from that that episode!

^V^
Couldbe Yue
one unhappy customer
Join date: 30 Mar 2008
Posts: 1,532
05-11-2009 15:19
From: Valerius Constantine

let's face it 16 milliion is a more impressive number that 1.5 or 2 million or whatever it *actually* is once you weed out the dead accounts and tie the alts to their one owner.


^V^


please don't mention that again in that context. There's a reason that I ask that but it's a secret from prying eyes.. so shhhhh!!!!! :)
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Waterstar Eilde
Registered User
Join date: 12 May 2007
Posts: 404
05-11-2009 15:35
From: Thorn Witrial
Darlings,

I'm sorry to say this latest round of bullshit has finally done me in. I'm going to hang on as long as I can, but I'm fairly convinced that my version of the SL world is coming to an end and there's nothing I can do about it because Linden Labs is flat out lying to us and keeping us here to twist in the wind.

I've had it. I refuse to be treated like I'm stupid. When the end comes, I will not be surprised. I'm just going to stay with my partner as long as I can. When it's all ruined for us, I'm hoping we can move to some other place.

It's been a real slice, kids. If you want to keep in touch with me, let me know in world and I'll pass you my email address.

Tired of being pissed on and told that it's raining lemonade and sunshine,

Thorn

I for one will miss you, Thorn, although we've never met. Thanks for all your hard work, and take good care of you and yours. :)
Thorn Witrial
Registered User
Join date: 28 Jun 2008
Posts: 237
05-11-2009 15:42
From: Waterstar Eilde
I for one will miss you, Thorn, although we've never met. Thanks for all your hard work, and take good care of you and yours. :)


I'll do my best. I'm truly heartbroken over how this is shaking out. It's cruel to find something this special and watch people deliberately smash it in front of you, all the while claiming they're improving it.

This is kool-aid I never want to drink.

If no one has noticed, Xstreet is totally broken right now. People are freaking out. Every time you go to another link after you've logged in, you are logged back out. No one can do any business or even get to their money. It's insane.
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Phoenix Nohkan
Dangerous when annoyed
Join date: 10 Oct 2006
Posts: 45
05-11-2009 15:46
From: Darien Caldwell
Thanks for that. I think that sheds quite a new light on all of this. For those not in the US, it may help to understand that Congress tends to stick it's nose into a lot of things it really shouldn't, the most recent being Baseball of all things. We really don't want Congress getting ahold of Second Life, if you think this plan is bad, Imagine what 436 elected officials who don't know how to operate a computer would do.

So it does appear that LL's actions are in direct response to a pending (or active) government investigation.


k-I have to react to this too.

Congress doesn't do anything without being compelled to by their constituents, and it really helps if those constituents are well heeled too. Congress was already involved with SL during the gambling expose and that was at the behest of organized gambling in the US and their lobbyists. BTW there are 437 representatives (The House) and 100 senators (The Senate) = 537 Congress people.
Dogboat Taurog
Registered User
Join date: 27 May 2008
Posts: 133
05-11-2009 15:51
dont let the bastards grind you down Thorn. stay for the ride. it may not pan out quite as LL intends.
personally i hope Jack sacks Kingdon, because hes going to ruin SL.

From: Phoenix Nohkan
k-I have to react to this too.

Congress doesn't do anything without being compelled to by their constituents, and it really helps if those constituents are well heeled too. Congress was already involved with SL during the gambling expose and that was at the behest of organized gambling in the US and their lobbyists. BTW there are 437 representatives (The House) and 100 senators (The Senate) = 537 Congress people.

all this could have been fixed by relocating, but thats for another time.

LL will be known as the kings of bait and snatch.
Natasia Saintlouis
Registered User
Join date: 25 Apr 2007
Posts: 5
None the wiser!
05-11-2009 15:55
Hi everybody, I don't usually post on forums but I am feeling so frustrated over the proposed adult content segregation that I felt I just had to add my feelings so that the Lindens can read them, and hopefully take them into account.

What really bothers me about the adult changes is not just the negative impact I believe they will have on the traffic & revenue from my animated furniture business, but the fact that I will no longer be able to sell ALL of my products from one shop!!
I currently own a half sim, and have 2 sections to my business.... on the ground level I sell houses, this area consists of 2 beautiful little islands surrounded by water.... & higher up in the sky I have a floating platform where I sell furniture, some of which contain adult sex animations.

I would like to continue with both sides of my business, but cannot see how this can be done without me being forced to buy land on the AO region AND keep the land I own already.
This will mean a higher tier and loss of the precious landmarks that have taken so long to establish for the furniture shop.
If I move the house business to the AO region, it is no longer accessible to everybody, so I lose customers.... but if I keep it where it is I have to pay higher tier because of the addition of the AO land.
Given the choice, I would rather keep the animated furniture where it is already and have it flagged as an adult parcel, and receive some sort of compensation from the Lindens for my lost revenue from the houses (or even some free land and tier).

Things I am still confused about are :-

1) Why is it not possible to stay where I am and have my parcel marked adult?

2) Why is it that I purchased mature land under the assumption that it was exactly that, "mature", and now I have to move because it's no longer acceptable to use it for mature adults? I feel I have been mislead.

3) Why can't under 18's simply be kept to the teen grid and SL be left as it is? What is the point of the teen grid after all?

4) Why can't a new PG area be made for those that want it? I suspect they are in the minority, so why upset the apple cart for the majority?

All in all I'm feeling pretty dispondant about all this.
Like so many of us I have put so much time and effort into my SL business, & I don't want to see it threatened to make room for changes that don't need to be made.
It seems the Lindens cannot see the negative knock on effects these changes will have on the residents who work hard to create content and also the whole of the SL economy.
Our input seems to be being ignored.
:-(
Sin Toshi
Animated
Join date: 7 Oct 2007
Posts: 75
05-11-2009 15:55
From: Blondin Linden
Hey Everyone.

We're still working on a transcript for today's brown bag meeting, but here is a link where you can listen to the meeting.

http://s3.amazonaws.com/static-secondlife-com/media/mp3/Definitions_BB.mp3


Listened to the entire thing. all I can say is....WTF!?!

***

I wrote a long rant and then deleted....I'm so disgusted right now.
Wynochee LeShelle
Polykontexturalist
Join date: 3 Feb 2007
Posts: 658
05-11-2009 16:01
From: Thorn Witrial
I'll do my best. I'm truly heartbroken over how this is shaking out. It's cruel to find something this special and watch people deliberately smash it in front of you, all the while claiming they're improving it.

This is kool-aid I never want to drink.

If no one has noticed, Xstreet is totally broken right now. People are freaking out. Every time you go to another link after you've logged in, you are logged back out. No one can do any business or even get to their money. It's insane.


I tested it now. Broken. Nothing works.
Darien Caldwell
Registered User
Join date: 12 Oct 2006
Posts: 3,127
05-11-2009 16:04
From: Phoenix Nohkan
k-I have to react to this too.

Congress doesn't do anything without being compelled to by their constituents, and it really helps if those constituents are well heeled too. Congress was already involved with SL during the gambling expose and that was at the behest of organized gambling in the US and their lobbyists. BTW there are 437 representatives (The House) and 100 senators (The Senate) = 537 Congress people.


Thanks for the civics lesson. It *has* been, hmm, about 25 years since I cared to memorize how many dorks are in the congressional office. :)

Anyway that report helps make up my mind for me. I'm going to start the process of closing my store and leaving SL immediately.
_____________________
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
05-11-2009 16:10
From: Natasia Saintlouis
1) Why is it not possible to stay where I am and have my parcel marked adult?


This is known as common sense, the Lindens making this decision do not have a clue about how inworld business operates, so alas you have to suffer because LL are clueless.
Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
05-11-2009 16:14
From: Phoenix Nohkan
k-I have to react to this too.

Congress doesn't do anything without being compelled to by their constituents........


That's not always true nowadays. They do of course act at the beck and call of lobbyists and big contributors, but there are plenty of Lens Lice like Chuck Schumer who look for any opportunity to get their face on the news. They have their minions scouring news stories and what not for any issue that may get them more face time as well as having the "journalists" themselves feeding them stories. Half the time, they seem to do the exact opposite of what their constituants want.
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