New Zindra Blog Post

please consider voting for this: http://jira.secondlife.com/browse/SVC-56?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=121290#action_121290


This post http://jira.secondlife.com/browse/SVC-56?focusedCommentId=121195&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#action_121195

gives the reason behind it.

You never know, LL may actually listen this time and make this world of ours a better place for some of the people who inhabit it.

Now when was the last time the lin-dims did anything in a professional, customer orientated way... I'm wondering if I missed something??? I can count 2 ways they could have done this land mitigation... the right way and their way! Of course their way causes ill-will and anger but us “wallets with feet” keep throwing money at them. I for one am about 2 sheets to the wind on my way to stop feeding the beast! I’m seriously thinking of my options which are... sell all my land and become a free account and just laugh my rear end off at their stupidity... or keep pumping good money after bad and get upset at the total lack of respect they show towards me and my hard earned money. If I had a single working brain cell in my head I’m sure this would be an easy decision! Bottom line is they really have the only “game” in town. So they can pretty much do what they want to who they want as often as they want, and there isn’t much anyone can do about it but complain or deny themselves access to their monopoly... at least until a viable competitor comes along. If I had a $1 for every time the lin-dims have upset me over the nearly 3 years I’ve been here I could pay setup fees on an island by now!

ROFLMAO!

I am told they manually put any wrong ticket types into the right queue, by ticket number.

shhh! haven't you noticed that the disabled are LLs latest pet pr? obviously educators are on holidays now and business is busy staving off bankruptcy..

I rather like the thought of LL doing a good deed for once. Even though we know they'll cock it up in the implementation

Amusing, eh?

I don't think that's a very fair statement and I don't think any of us have a real grasp of how difficult this task is-- and the Lindens on this are people, not machines, and not the Corporate Man, etc. The only way to have the tickets truly completely in line one after the other is if there were only one person working on the tickets (instead of ten or twenty or however many people they have on this at a time) which I don't think any of us would have wanted!!

I think you'll find she was laughing at the thought of LL making the world a better place. Just remember that this zindra rubbish is for our own good.. Well, that's what Cyn tells us

depending on the technology for the ticket system and whatever needs to be done to the backend systems to accommodate any data requirements, I could have documented the process to be used - along with proposed staffing levels, risks, issues and problems to be sorted before implementation in around a day. and another day to set up and execute a dry run but would depend on if I needed strong coffee and cigarettes to get me through it of course. I'm talking about FTE here, not elapsed time.

OMG I'm so sorry... and here I thought the lin-dims were the... never mind I won't even go there!

Hey Lord, well I can't imagine that in a process of this magnitude a few things *not* going wrong, but I believe it is a few isolated incidents. You can add my name to the info you already have about my case on your page but I feel weird about giving out the ticket number. Can someone assure me that is not against any TOS or etc? I will say that I checked the number and it fits between the two you've got ahead/after me. Would you also write down that I was extremely pleased with the service from the Linden handling the ticket? Also I got my first choice if that makes any difference.

NOT TRUE

If the lindens working on it each pulled a ticket in order, marked it as in progress and then completed it and then moved on to the next one it woudl have worked fine.

Where more info was request....that ticket should ahve stay in the que until the info was provided and then handled next

Neither of these happened it appears.

If this is true that the Hessen and adjacent property that went to the land baron with no adult content was from a ticket lodged at 10:15, then it is torches and pitchforks time. It really takes a lot to push me into pissed-off mode, but I have finally reached that point. We should all be protesting loudly and visibly, with as much press coverage as can be mustered, until this baron, and anyone else who was granted land out of order or otherwise improperly, is stripped of that land, and it is all sorted out exactly as we were told it would be. I don't care if it takes another six months to do this right. If LL cannot pull this off properly, then they do not deserve our business.

We can all move to 3rdRock, get entire regions of triple prim land for a minute fraction of the cost of single prim land on SL, and build a new world, run by admins who come from the community, and whose non-admin alt is known by all. A class action lawsuit would probably be called for too, but I won't hold my breath on that.

The drawing, quartering, beheading, and pike posting that Val is calling for is not even good enough. Those responsible should be kept alive so that we can each torture them, one at a time, for the next five years.

I recently created a bondage chair that I will donate as many copies of as necessary to hold them in.

*screams into hand until purple in the face*

added on edit: Not sounding quite so sweet right about now, am I? But I'm still damned sexy!

the Hessan winner didn't try and hide her process, apparently the ticket was done incorrectly
'she put her ticket in the wrong spot had to call to have it moved'

so there you go....

Still done out of sequence. The land should be put back in circulation, and her ticket should be processed in its ticket number order, as should all tickets processed out of sequence. If somebody misfiled their ticket, that's fine. It still has a sequential number. Process them in sequence, like we were promised they would be over and over in the KB and other support documentation.

added on edit: They really should slam on the brakes on this right now, stop processing tickets, and go back over all the ones already dealt with, and fix what has already been done before it becomes unfixable. THEN restart the processing, in proper FCFS order. After all, they are working on arbitrary deadlines here. In reality, they have all the time in the world to do this right.

I don't know about the rumours, but Hessen has an adult content RP college on it.

But I still agree the process sucks.

I created a pJIRA request for making the migration progress public (it's been suggested earlier in this thread). Please consider voting/commenting, if you think it's a good idea.

I posted your comments and a link to the post here earlier Dont worry about the ticket number although its OK to post it

http://www.slapt.me/wiki/index.php/Governance_Team_Actions

The slapt.me wiki started in response to these changes and it is not a LL bashing site its there to report the facts only and as it grows we hope it will also become an independent resource site for SL.

Many of us appreciate the work a lot of the Lindens do and also many realize they are governed by the powers that be etc. In all my dealings with all the Lindens over the years I have not had a complaint against any of them. What I have had complaints about is the way these plans are executed and the way there is a lack of communication between LL and us the customer base. We hope that lessons on both sides will be learnt from all of this and I do ask people that when speaking to any Lindens however hot under the collar you are please just show them a bit of respect, just deal with the facts remember they are people to and following orders of their employers. The complaints should be going to the board imho not the front line staff carrying out the orders but that is just my opinion and I will always respect others as I like to be respected myself even if I disagree with them

By having the wiki in place it will become a place that people can post things report things and help others and we hope to develop many areas of it just like the SL wiki. However this way when things start to go wrong or when there are major changes we will adapt to them and make the space available for people to report and thus start to build up intelligence that wouldn't be all in one place if it didn't exist. The site is spidered often by the major search engines and we have a google page rank 3 already if it continues to grow as it will become the customers champion I am sure, knowledge is power and creating new knowledge is super power and this wiki is creating new knowledge as it grows.

The success of the wiki isn't down to me, we have just given it the space on our slapt.me servers, it will happen because everyone here cares enough to make it a great independent source of information about SL that isn't controlled by LL and the admins we have do care about SL that is why with everyone's help we can build this into a reliable source of information for everyone for all matters SL and not just this adult stuff.

Is RP considered "commercial activity"? There have been tickets denied for much more adult activity than goes on at that college (yes, I've been there before) because it did not qualify as commercialized activity. But even that is beside the point. Based on the ticket number alone, that ticket was processed out of order. And because of the size of the properties involved, quite a few people who had their tickets in before her have been screwed.

I'm pretty much giving up on getting a Zindra parcel at this point. Two of my plots are already taken and my case isn't even WIP. I submitted my ticket 2 hours and 15 minutes late cause of work and lack of process posted. If baron are barons they'll try to screw me out of my land cause it will be lesser value now. I didn't make my flat, tropical, corner of sim protected by void sim dip in value....LL did.

I'm not taking a downgrade for any reason.

Just had this conversation and I'm still reeling:

LL: Hello Moon_Corrigible, what can I help you with?

Moon_Corrigible: Hey LL *grin* - I dont expect you to know the answer to this but I thought I'd try any way just in case. Is there any word on when the new land in zindra will open up? I ask because all three of my zindra choices have been taken and my ticket hasnt been looked at. I cant really find anything else on the continent (that isnt taken) that wouldnt be a pain in the patootie to make work

LL: Hi Moon, I sure don't. The move is not being handled by concierge and as such we have no idea where you are in the queue, nor the policy for them once land has been choosen

Moon_Corrigible: Oh no I know exactly where I am in the queue - the ticket numbers reflect that and the community is keeping track of them so that's no worries there
Moon_Corrigible: I'm just realizing that they will likely hit mine sometime late today or early tomorrow (something like that) and I honestly have nothing to give them.

LL: just a moment please
LL: You need to comment in the ticket with new choices
LL: That's coming straight from that department

Moon_Corrigible: yyyyeessssssssssssss... this I know *grin* .. my point is that at this point I have nothing to say.. and I'm wondering when they will open up more land so that I might actually find something I could use
Moon_Corrigible: (I do appreciate you asking that department by the way - very nice of you)

LL: And according to that department they are not sure if they are going to open up more land or if they decide to, when it would be.

Moon_Corrigible: ... pardon me while I pick my jaw up off the floor
Moon_Corrigible: OK.. I think I actually need to go ahead and call in but thank you so much for you time LL .. I really apprecaite it

LL: Don't shoot the messenger

Moon_Corrigible: Hehehehe no worries I'm not holding you responsible for it personally

LL: Moon if you call concierge you will get the same answer, thats the department I am in

Moon_Corrigible: True - execellent point

LL: The team handling these requests are not on phones/live chat, they are only doing tickets right now
LL: Anyway, have a nice day Moon

Moon_Corrigible: Which of course makes complete sense
Moon_Corrigible: You too LL - lol - I dont envy you your job right now!
Moon_Corrigible: And dont worry - I'll redact your name when I post this on the forum

LL: Bye bye for now Moon, hopefully this gets resolved soon


.....


OK - hold the panic - my bad. I misinterpretted.

When I ended that conversation I had heard 'we aint gonna be opening nothing' - which of course was not at all what he said. Obviously emotions are running high.

After calling I realize that what they mean is "hasnt been determined".. which when you put it through the corporate spin-o-meter - means 'we dont want you waiting on the new land we want you to take what is left so we are going to keep the new land behind our backs for as long as possible.

Sorry about that ya'll.

Not sure where the word 'commercial' came into this but I've always heard that condition is that you advertise.

You don't have to make money or products or sell services, you just need to be advertising something adult.

The word "commercialized" was used on more than one response by Lindens to tickets that were being denied.

Here is what appears to be a boilerplate response to people who are being denied:

I don't know the particulars of this RP place, but many RP places are commercial. They have shops that they use to support themselves or rent spaces. A college type setting most likey would rent dorm rooms.

I know many of us will end up with spots better then what we had and some of us will end up with spots worse then what we had. The process is not fair. This is the fault of the way LL chose to do things. I believe residents were asking them to look at existing parcels and match like for like. Heck I can't see how much longer the process could have taken if they had just visited every persons existing parcel then assigned them something reasonable. That is not what they chose to do.

What I would hate to see it the community to start attacking each other over this. Please put the blame where it belongs on LL. Lets not attack each other or the ones who got the spot I want.

Silly Lindens.

This was beaten nearly to death here in the forums. 'Commercialized' means that it's in search.

I think the people who are being rejected are probably being rejected more because their content isn't naughty enough.