Live Help or Dead Disservice?

Live Helpers are all evil, just like Phoenix Linden. But its a the cute kind of evil.

Live Helpers do their best. I know I always try to be nice in Live Help - but some times, when there are two of us on... and 10 active questions... I will paste answers quickly, say good luck, and move on to the next question. When its slower, I'll take my time with pleasantries. Either way, its in the interest of offering the best possible service given the current situation.

If there's a server issue, or a new release has just come out (Why is my avatar still grey?), and 90% of the questions are the same, again, I'll paste a response and move on, simply because we're swamped.

As for Prokovy's dealing with this single Live Help member outside of a Live Help session... that has NOTHING to do with Live Help. Its mano-a-mano. Take it to IMs instead of whining to the forums and expecting sympathy.

Second Life is a big experiment. Live Help is now a few months old, has already gone through one major refinement, and is on its third team. We're learning through experience. To try to say its perfect would be wrong. What's next, Prokovy, are you going to complain that people who feed the homeless don't give them filet mignons?! These are VOLUNTEERS we're talking about. Its always been viewed as fairly tactless to criticize a volunteer in any field.

Regards,

-Flip

It's all just so... anticlimactic! hehe. Nice post Hinkley

Oh I beg to differ, it almost has a certain orgasmic feel to it. Can I borrow one of those cigarettes you are always harping on about?

Geez, speaking of filet mignon, I'm now told that if I own half or more of a sim, Daniel Linden will turn out something for us called the SL Concierge which will plump our pilllows, put a mint on them, and explain why the telehub to our sim happens to put us out in Void World at -128, -128.

So will I be leaving behind the scruffy volunteer LHers with their cut-and-paste and attitude prob? No. I plan to go on trying to find friendly ppl in-world who can take the time to impart their wisdom. Or to use trial and error.

It doesn't matter that they are volunteers. It doesn't matter if only one is a bad egg. The point is they have had no TRAINING and have no code of ethics to help them understand that this type of behaviour is UNACCEPTABLE and they have no system for referrals.

LOL. Here, have a whole pack

Actually, that would most like be "copy and paste", but never mind. Would you rather we answered only one in ten questions with a typed answer, while nine people dropped their "calls", rather than copying and pasting? I think most residents would agree, that depending on circumstance, copy and pasting is a perfectly reasonable solution for dispatching relevant information.

Every moment spent in SL is a sort of training. The human mind is an amazing thing, you see, it learns through experience. Someone who has been using Second Life for at least 90 days, and has average intelligence, will be much better with the world than someone a day or two old. Same goes for specific skills. The Lindens put together the teams based on several things, including geographical location and skill set. I don't have any hard evidence, but I would guess that SL's most expert scripters aren't quite a social as people who socialize in world, and may not be as bubbly in an IM. Should we cut expert scripters out who may be a bit more curt, but expert in their fields? Some of the best computer experts I've met over the year - some of whom are good friends of mine - wouldn't know how to have a conversation if not behind a computer. Should we cut their supreme level of expertise out, just because they didn't say, "Good morning! Welcome to live help. How may I help you today? Do you want fries with that?"

As for your "no code of ethics" claim, that's obviously false... all Live Helpers have had a clean rap sheet for at LEAST six months. That's a lot of time to keep your nose clean without an abuse complaint, even for the most saintly of saints! As for us being nice, I think 99% of the people in the world who've met any one of us would say we're quite nice; however, when attacked as a group, of course we're going to respond once the truth comes out.

-Flip

A hah! Pusher!
I'll take a pack of filet mignon!
Please?

I will settle for newbie fingers though. I hear there's a glut of them with the recent proletariat cleansings.

That would be superb though.. Fries AND Live Help. An excellent combo.

Why, Hinkley, SO glad you could join us! It's about time! I gather you have NO dispute with the transcript *as is*? Glad to hear it!

But your barely transparent effort to buff up your image with your fake understated faux-polite comments surely doesn't fool me.

The teleport thing was introduced into the discussion, I never said there was a teleport, I just said you were on my head.



Er...is that some kind of British culture that we yahoo Americans "just don't get"? Huh? Geez, I'd love to see you try that at a used car lot in Omaha. THIS is how you get a prospective seller to come down on his price, by flying into his property and trying to bully or shame him with your "you've got to be joking" and "you're a joke" and "you'll never get that"???? HUH? I guess we just live in different sales cultures. Your culture sounds like what people do in a socialism-induced world of scarcity, not like a decent marketplace.

The thought had crossed my mind that you might be trying to shame me down in price by pulling your LIVE HELP older player routine, but then I rejected that concept because I couldn't believe that someone would attempt to get a seller to do that by being condescending like that. Sure worked well for you, hmmm? Ermmmm....wanna buy an island for $2? I can carve out a plot of 16 sm in some water and stick a rock on it.

You DO think you are better than me because you make and sell content, you have an opinion about land being too expensive, and yet...you want to go spend your hard-earned dollar on silly pixels too? Well, go talk to Anshe, she has some nice little cheaper islands. Everybody wants an island! My island is already taken : )

Let's let everybody have a go at all this fresh new red meat you threw at the forum, and then I'll reply further. I'm not impressed : )

Now that you've outed yourself, the Lindens can judge whether it's a good idea for you to go on serving in LIVE HELP like this when you are so eager to wear your LH hat to intimidate sellers of property to get the price you want, and be condescending as an older player, supposedly more knowledgeable, dispensing tripe.

Let's see how far you get with this. I'm watching. It's worse than I knew. People *do* use this so-called "volunteer" perch for personal gain in ways I hadn't even imagined.

BTW, did you keep your record clean 30 days or 60 days?

You just don't know when to quit do you Prokofy? GROW A SPINE!!!

Flipper, um, not violating the TOS is not my idea of some kind of Rules of Conduct that has the kind of common sense and decency that TOS can't quite capture.
Not violating the TOS for 6 months or 30 days isn't my idea of an internalized yet universal code of ethics that doesn't require some Nazi enforcement commission, but is just intuitively understood to be the right way to do business. If it is not intuitively understood in young people of different cultures, then they must be TRAINED.

I mean that quintessential American axiom, THE CUSTOMER IS ALWAYS RIGHT.

This guy is a PERFECT illustration of how TOS rigidity and maximalism still doesn't capture that decency required for in-world cooperation. Here's a guy who is ready at a drop of a hat to taunt you jauntily that he doesn't really have to be nice, or decent, as long as he isn't racist or otherwise slandering and violating the TOS, because he has his vaunted "Freedom of Expression". (We could debate whether "slander" especially in the European rather than American sense could be interpreted as telling a person they are a "joke" and their price is a "joke" and "hah".)

Er...what truth came out? This guy used his Live Help hat while on duty to come over and taunt a newer person who had not solicited him to get him to drive down his price so he could get what he wanted. He used scorn in the process and doesn't deny it. He doesn't deny the transcript. So really, what's the truth here except that there is no decency or milk of human kindness, and in that climate, you have to fight tool and nail.

hehehe i dunno.... looks like the same exact fake understated faux-polite comments that are in your *as is* transcript. you know, the one you find so amazingly damning even though it shows you being the jerk?

acting like you don't think the product is worth the price even if it might be is standard bargaining practice where this yahoo american lives. and dude, please don't bring nationality into this. you already look bad enough without shaming our country too.

attention United Kingdom. please ignore this man. he is mentally ill. also sorry about stealing "whose line is it anyway" and all the annoying Monty Python quoting. we know we aren't funny.

Whats so intriguing is that he states that only 5% of SLers read the forums, (which I believe to be a significantly higher number, Phillip puts it at 15-20%) and therefore are of no consequence, yet he is so hell bent on convincing that "5%" that he is right. The irony is that, with each new post, he just makes that "5%" more convicted that he is wrong.

Godwins Law...

Congratulations Prokofy on being one of the most arrogant, condescending, assumption-driven, biased asses who posts on the forums. It takes talent. How many groups of people are you offended by now?

--> content barons (a.k.a. talented ppl)
--> older players (not sure if that is SL or RL, probably both)
--> live helpers
--> the Lindens
--> anyone you assume is not a capitalist (and boy do you ASSume)
--> most everyone who replies to your threads or posts

and I guess now the British too...

You want to see a decent marketplace, come on over to Detroit and try any of your attitudes on anyone. You'll lose teeth.

Surreal

It's a job. Somebody has to do it.

Surreal, I think that's it!
He's on a quest to insult the whole world...

I'm waiting for the day it finally dawns on him that 99% of the invectives he hurls at people actually are more applicable to himself. I think his head will explode.

dammiit surreal you took the words out of my mouth.

Have you ever stopped to consider that maybe he gets off on pissing people off? Some people are like that. They aren't happy UNLESS they are ruffling feathers and stirring masses.

BUT, I'll add to your list that Prokofy is an attention-seeking individual, borderline cry-baby with a misaligned martyr complex. AND I'll raise you slightly dense and unable to admit to ever being wrong or misguided. I will hold with his dillusions of being a genious conspirary theorist.

Anyways, I'm gonna go be all feted and inner core and stuff and build content and be E-V-I- L and maybe Ill bit the heads off butterflies while I am at it.

Hey, we just release a sexy pair of undies called butterfly... oh wait, not what you were talking about. NO BITING!!

Surreal

dude. seriously. get over it. harboring this much resentment is not good. OMG so effing what he mistakenly gave you some unwanted advice or asked questions you would think that he ate your cat and then shat on your breakfast table while singing the best of adolf hitler. ferchrrissakes deal with it and stop being a gobshite.

I am happy to see I am not the only one is this boat. Have you seen some of the Live help people? Some i would never trust as a friend on sl! Some that have caused people for other on sl so how in the hell did htey made it?! There seems to be a lack or quilty life help people these days.

But hell its not as bad as the Mentors! OMG i know one i would never trust her after I had a sl drama done on me by her and her freind!

I'm glad you stepped up to the plate with that one Usagi. Having perused the list of both Live Help and Mentor, I'm also troubled when I see one or two individuals who I have had personal experience with who have not delivered on a promised business transaction or reneged on pledges. I wouldn't make too much of it in a high-risk game like this but when I see they've been elevated to the august ranks of the Live Helper or the Mentor I worry.

The problem is that these groups and their boosters form a really fierce lobbying force for themselves, the Lindens have outsourced their own headaches to these groups and aren't really interested in disclipling them, so the only way to break through that logjam is to compile to the best of our abilities a memo that outlines the hard facts, stripped of the kind of rhetoric which I and others have indulged here simply to make a point and get people thinking. That means there have to be names, dates, places, and wind-chill factors on these allegations in a very terse, business-like memo format, submitted to a Linden as person-to-person correspondence, not in some anonymous "Abuse Report" file with a number which ends up in the mountains of AR automatic endlessly looping messages.

SO if anyone wants to work with me on this, IM me in game. Maybe there isn't much there, and it's just a lot of personal vendettas. I personally don't feel motivated to file any abuse report on the guy who was condescending to me because I just don't play that game. But if I saw that 10 others had the same experience across the board, I'd bother to disturb the Lindens with it.

Not just an asshat, you are an idiot too.


(Edit). Then again maybe I am wrong. You may just be someone in desperate need of medication. I suggest Prozac.

I can`t understand how they let those types in the mentor and Live help areas! OMG think about it! They have instead crediblity! with Live Help Title and Mentor titles! Now i really hope they get canned fast because if they are helping running hte show we ar ll in deep poop!
By having bad rep people in the Live Help area really does not do any good for the over all quility of the game at all! ITs the money that talks! How you think they made it! On good reps! hell no!