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Zho Golem
Registered User
Join date: 22 Oct 2005
Posts: 34
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04-23-2007 08:35
If it was related to the Load , why would it just effect xs4all subscribers ,would it not be hitting other providers ? i do know its becoming unbearable i have been waiting a week now to finish a building , LL please at least respond with something !! Because XS4all is the only connection going through those Sprintlink servers. And I meant the load on those sprintlink servers. sorry if I wasn't clear there. |
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Tara Tagore
Registered User
Join date: 19 Jul 2006
Posts: 20
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04-23-2007 08:41
So you think because load is high sprintlink servers.... pluck out the dutch connection that runs thru it ,leaving all other providers that use that route out of the mix ? ( not other dutch providers ..US ,euros so on so on
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Zho Golem
Registered User
Join date: 22 Oct 2005
Posts: 34
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04-23-2007 08:44
So you think because load is high sprintlink servers.... pluck out the dutch connection that runs thru it ,leaving all other providers that use that route out of the mix ? ( not other dutch providers ..US ,euros so on so on lol no. I meant that since as far as we know our connection is the only one going through those sprintlink servers that it's when a lot of us try to connect the server starts behaving erraticly and won't hold a stable connection. |
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Palmerston Yakan
Registered User
Join date: 3 Oct 2006
Posts: 13
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nu.nl
04-23-2007 08:47
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Tara Tagore
Registered User
Join date: 19 Jul 2006
Posts: 20
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04-23-2007 08:47
Sorry Wild images of a Sprintlink engineer gleefully pulling at fiber optics " dutch ,dutch dutch ,dutch , ill teach you to over charge me for Edam "
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Zho Golem
Registered User
Join date: 22 Oct 2005
Posts: 34
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04-23-2007 09:01
Ok I checked those Sprintlink maintenance things. right NOW they're working on them. So the connection might come back in a few hours.
Edit: Nope they're all listed as completed and nothing has changed. |
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Maurice Wendt
Registered User
Join date: 22 Jun 2006
Posts: 16
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04-23-2007 10:16
I received the same e-mail from Xs4all's "Ralph".
Good to see that the story is now on nu.nl. Unfortunately the Xs4all spokesperson is quoted to say that the helpdesk received only "some reports". I wonder how many that is... He also states that Xs4all is trying to get in contact with LL, but that they haven't responded sofar... |
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Vent Sinatra
Registered User
Join date: 4 Jan 2007
Posts: 71
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04-23-2007 10:25
Well, those are the things a spokeman is supposed to say. What do you expect ? "Yeah, we have been bragging about having the best connections in the world for years, but really all our competitors offer much better connections.".
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Marcoh Larsen
Registered User
Join date: 11 Dec 2006
Posts: 27
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04-23-2007 10:52
Called with LindenLabs.
A nice fellow went strawling to Muk and Moore and didn't found any problems. He was deaf for my arguments that there might be a problem with the connection between LL and XS4All. He refused to take a look at this thread and found it not necessary to do a traceroute to my private xs4all ip address. He also stated that ADSL was not supported, because you obvious need a high speed cable connection to play SecondLife. He couldn't understand that there was no problem with lots of other sims like Ezquerra ... Nice support, folks! (Now I know where my US$72,= goes every year ...) |
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Zho Golem
Registered User
Join date: 22 Oct 2005
Posts: 34
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04-23-2007 11:04
Called with LindenLabs. A nice fellow went strawling to Muk and Moore and didn't found any problems. He was deaf for my arguments that there might be a problem with the connection between LL and XS4All. He refused to take a look at this thread and found it not necessary to do a traceroute to my private xs4all ip address. He also stated that ADSL was not supported, because you obvious need a high speed cable connection to play SecondLife. He couldn't understand that there was no problem with lots of other sims like Ezquerra ... Nice support, folks! (Now I know where my US$72,= goes every year ...) A 6Mbit line is not high speed enough for SL? Well excuse me Linden lab for not having a 20Mbit line. Geez. |
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Tester Dibou
Registered User
Join date: 21 Jan 2007
Posts: 38
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04-23-2007 11:10
Called with LindenLabs. A nice fellow went strawling to Muk and Moore and didn't found any problems. He was deaf for my arguments that there might be a problem with the connection between LL and XS4All. He refused to take a look at this thread and found it not necessary to do a traceroute to my private xs4all ip address. He also stated that ADSL was not supported, because you obvious need a high speed cable connection to play SecondLife. He couldn't understand that there was no problem with lots of other sims like Ezquerra ... Nice support, folks! (Now I know where my US$72,= goes every year ...) OMG. Is that how Linden response? GGGRRR |
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Menno Ophelia
Registered User
Join date: 24 Mar 2006
Posts: 21
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04-23-2007 11:26
Count me in. (Demon)
Experiencing these problems for more than a week. I work for Demon and therefore was able to check everything to see if the problem was on the Demon network side (which isn't the case) So sadly i can not log in despite trying everything. -- Menno _____________________
--
The only zen you find on top of the mountain, is the zen you bring there. |
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Palmerston Yakan
Registered User
Join date: 3 Oct 2006
Posts: 13
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04-23-2007 11:41
For what it's worth, but at this moment everything is WAD - no problem whatsoever.
EDIT - 1.5 hours later - still everything ok! EDIT 2 - unfortunately after almost 2 hours I lost connection and when I returned I got that crappy connection again... too bad this all. |
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Tara Tagore
Registered User
Join date: 19 Jul 2006
Posts: 20
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04-23-2007 12:00
Just got off the phone with LL , I found them to be very helpful , they are aware we are suffering a problem , but it is not coming from them ( this what i was told ) xs4all/sprintlink need to do something one or both , I am very close to changing Provider after 12 years with xs4all i find this very poor
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Marcoh Larsen
Registered User
Join date: 11 Dec 2006
Posts: 27
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04-23-2007 12:56
Just got off the phone with LL , I found them to be very helpful , they are aware we are suffering a problem , but it is not coming from them ( this what i was told ) xs4all/sprintlink need to do something one or both , I am very close to changing Provider after 12 years with xs4all i find this very poor Well, Tara. wait just a moment. I see that XS4All is working on the problem, they have heared our cries.  (Just take a look at the threads in xs4all.general, there are some guys from the helpdesk from XS4All available and working on the problem). |
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
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04-23-2007 13:02
Well, Tara. wait just a moment. I see that XS4All is working on the problem, they have heared our cries. (Just take a look at the threads in xs4all.general, there are some guys from the helpdesk from XS4All available and working on the problem). We're also aware of this! I just edited the thread to point to our Issue Tracker:You can put further comments in there — as mentioned within, Marcoh, we traced you and it looks better now? _____________________
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Bibi Olivier
Registered User
Join date: 6 Jan 2007
Posts: 3
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04-23-2007 13:32
the problem was gone for some hours today, but came back at 22.15.
if the problem is not solved this week i ll terminate my contract with xs4all because they broke their contract: they do not delever a proper working connection! in dutch: iedere tekortkoming van een partij in de nakoming van een van haar verbintenissen geeft aan de wederpartij de bevoegdheid om de overeenkomst geheel of gedeeltelijk te ontbinden. Burgerlijk Wetboek 6:265. (de tekortkoming moet uiteraard voldoende onderbouwd kunnen worden. slechts het stellen dat de ene partij wel of niet aansprakelijk is, is onvoldoende) |
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Morwen Bunin
Everybody needs a hero!
Join date: 8 Dec 2005
Posts: 1,743
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04-23-2007 13:57
A 6Mbit line is not high speed enough for SL? Well excuse me Linden lab for not having a 20Mbit line. Geez. Well... and even if you had. I have a 20mb ADSL2 thorugh XS4ALL.... and I have the same problems.... Morwen. |
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Morwen Bunin
Everybody needs a hero!
Join date: 8 Dec 2005
Posts: 1,743
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04-23-2007 14:03
the problem was gone for some hours today, but came back at 22.15. if the problem is not solved this week i ll terminate my contract with xs4all because they broke their contract: they do not delever a proper working connection! Wrong... their connection is okay... perfect even. SWG/EQII run like hell, so there is nothing wrong at the side of XS4ALL. There is something wrong between XS4ALL and LL (Sprintnet), but that is not the responcibility of XS4ALL. All they do to help, they do for us... their part of the contract is covered.... or do you want to make XS4ALL responceable for all of the Internet? Morwen. |
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More Marquette
Registered User
Join date: 17 Aug 2006
Posts: 3
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LL takes actions.
04-23-2007 14:38
In the discussion at the posting of the JIRA (https://jira.secondlife.com/browse/SVC-124) you can see Linden is taken some action now.
Torley Linden is asking for ping reports from all of us. So, please don't disappoint Linden  . E-mail a ping report from a sim with troubles to [email]torley@lindenlab.com[/email].More Marquette [ Show » ] Torley Linden [23/Apr/07 02:09 PM] I'm getting emails on this! Sorry I'm unable to reply to all personally but we've got the info. In addition to what I wrote above, please provide this info. This works on Windows: (1) Go to Start menu > Run > and open "cmd" (2) Type in "ping [sim] -t", where [sim] is for a region you're having the aforementioned problem with. You can find it out by going to Help menu > About Second Life. For example, "ping sim1153.agni.lindenlab.com -t". Let it run about 100 times. (3) Right-click the output, Select All, press Enter to copy, and paste that into an email and send it to me. We'll analyze it further. Thanks!" |
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Rachel Foxley
Registered User
Join date: 10 Dec 2006
Posts: 1
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04-23-2007 14:42
Getting similar issues here for the last week or so. I've even rebuilt the PC just to see if it was at my end. As soon as the connection to LL starts up then ALL my web traffic dies a death. In SL, I get periodic spikes in packet loss and it's totally unplayable.
What's going on? I'm in the UK and using Pipex as my ISP. I thought it was due to me switching to wireless, but everything else is fine... I'm not using sprintnet or XS4ALL at any point... Pipex then alter.net then pnap.net then Linden.... |
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Tameryn Banshee
I'm Lovin' It
Join date: 16 Jan 2006
Posts: 22
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04-23-2007 14:54
This whole thread and this page should explain all about it.
_____________________
"You've dug your hole, now sleep in it."
"I wanted to walk through the empty streets, And feel something constant under my feet, But all the news reports recommended that I stay indoors." |
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Tester Dibou
Registered User
Join date: 21 Jan 2007
Posts: 38
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04-23-2007 15:36
We are back online again?
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Tara Tagore
Registered User
Join date: 19 Jul 2006
Posts: 20
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04-23-2007 15:44
Problem still there for me ...
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Zho Golem
Registered User
Join date: 22 Oct 2005
Posts: 34
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04-23-2007 15:49
Ok...well it works...but for how long?
Oh! gonna do a trace IMMEDIATLY Edit: Did the trace....no difference at all from when it didn't work...but hey I can move around in problem sims and I actually have a user-ping of 200 instead of 100000 |