Unable to move

I phoned the xs4all-helpdesk today. They connected me with the 1e-line problemsolver. I explained the problem. This was totally new for the xs4all-man (???)

I didn't got the feeling he was eager to solve this problem right away. He claimed that this could be a Lindenlab problem also, because the routing is from SL to xs4all also. He advised me to inform Linden also. I told him that it was not my job to negotiate between xs4all en SL.

But I promised him an e-mail with all the details. I put an explanation and some trace routes in the e-mail together with a lot of the postings from this forum. So, now he MUST understand that a lot of his customers are involved. And is it really time to take some action.

I think the problem is with the sprintnet network. There is no option at their website to contact them (only when you are a client). xs4all should contact sprintnet and inform about this issue.

So, did you called or wrote the helpdesk before? Phone again and ask for a status-update of your complain. Ask them what they did to solve this problem. Ask them if they contacted sprintnet (www3.sprint.com). Let's make a lot of noise as much as possible. Someone has to wake up.

More Marquette

It seems to me that the crappy network of Sprintlink already starts to fail in Amsterdam.

Im not so sure if the problem is there with Linden cos XS configures there routers through Sprintlink to SL. So I sugiest that we also make that email to there helpdesk:
http://www.xs4all.nl/overxs4all/con...tact_wizard.php
Maybe its time for XS4ALL to use an other transantlantic connection to my favorite sim...

b.t.w. how funny that the network stats of Sprintlink stops from 17 april (thats when the problems started)
http://www.sprint.com/business/support/popup/popupNetworkMetrics.html?origref=http%3A%2F%2Foxide.sprintlink.net%2F

Contact Sprintlink: [email]noc@sprint.net[/email]

Actions you can take to resolve latency issues



Latency on SprintLink: If the latency appears to be on Sprintlink, and you are a Sprintlink customer, please open a ticket and we will address the issue. See the Sprintlink Contacts Page for information on contacting our Service Management Center. If you are not a customer of Sprint, but have identified the latency problem to be on the Sprintlink network, please send an email to [email]noc@sprint.net[/email], including all relevant information you have, and we will address the issue. Sprint will not open trouble tickets for non-customers.

Please note that Sprint cannot affect the service or bandwidth of any Sprint customer without explicit direction from that customer. We will not modify, alter, or affect in any way any customer's routing or traffic flow at the request of a third party. Please see Sprintlink Naming Convention page for more details on how routers are named and identifying customer routers versus routers on the Sprintlink backbone.



Latency elsewhere: If the latency appears to be occurring on a network other than Sprintlink, including a Sprintlink customer's network, we recommend you contact the administrators of the destination site to pursue a resolution to the issue.

Sprint cannot access, modify, upgrade or otherwise affect in any way networks that are not owned and maintained by Sprint. Sprint cannot divulge any customer information including, but not limited to, bandwidth capacities, quantity of links or contact information, to any outside party.

i am having the same problems.. i freeze..and when I can walk i will walk endlessly..
And another problem too...I cant post and receive GRoup Channel Chat...??very annoying too....
And yes...xs4all too

VOTED..!!!

An other bad sim:

Lipstix Island located at sim1138.agni.lindenlab.com (72.5.13.34:12035)


And yet an other invitation to the drain

Xs4all says the can't bypass sprint.

Got this message from them in dutch. I added translation beneath it.

================
LL doet hun hosting bij Internap, dat gebeurt zo te zien op (tenminste) 2
locaties, naar de ene locatie (AS13767) zijn er geen problemen, naar de
andere (AS14743) blijkbaar wel.

XS4ALL krijgt 2 routes aangeboden richting AS14743, die lopen beide via
Sprint, riching AS13767 gaat het verkeer via Cogent. Op AS14743 heeft
Internap geen connectivity met Cogent, dus is dat als alternatief ook
niet mogelijk.

LL does their hosting at Internap, at (at least) 2 locations. To one location (AS13767) there are no problems, to the other (AS14743) apparently there are.

Xs4all is offered 2 routes to AS14743, both via Sprint. In the direction of AS13767 traffic is routed via Cogent. To AS14743 Internap does not have connectivity with Cogent, so this can't be used as an alternative.
================

Furthermore Xs4all does not see any problems in the route, no packet loss, constant rtt. They say it is hard to judge if there is a problem at sprint, but they cant see anything wrong in the routing (ping trace route).

This all doesn't make to much sense to me, but apparently Xs4all isn't repairing anything because they cant find anything that is broken.

Greetz, Jos

I'm XS4All Only yes. since the beginning. Why is it a pain? Can you elaborate on that?

Greetings
Freeman

I get the feeling it's not anything a ping will show, rather that a stable connection can't be maintained. After all, we CAN log in and maybe move around for about 10 seconds before everything breaks.

Indeed Zho, it seems a few sec. okee and then all connection dies.
I did a ping and tracert and both looked fine. GRRR this is really geting annoying.

Everybody, by advice from one of the "senior" jira users, I updated our issue SVC-124 with more relevant information.

I was told that when an issue suddenly gets a lot of votes (like ours !!!), Torey Linden himself will take a look..
We are almost in the top 5.

So vote if you haven't done so yet...

jira.secondlife.com
SVC-124

Maybe this cry for help on jira will fail too, but at least we can try...

No respons from [email]noc@sprint.net[/email] yet by the way...

In the Netherlands, also xs4all.

If I didn't find this thread right now as I did, I think I might've lost my mind totally and completely. I've been trying to address this issue for the past days thinking it was my firewall acting up, gamewise something messing up. This thread saved my sanity! (well, sort of anyway, still the issue is still not fixed) Now let's just hope it won't take another 5 days for this to get fixed.

This is a great action by the way Iva, I've voted as well!

Using Demon , wich as everybody knows goes trough XS4all .
Experiencing the exact same problems , submitted a detailed trouble report to support just a few hours ago cause I came to the same conclusion as the people here .
I just found this thread whilst desperatly trying to search for others that might`ve encountered the dreaded " agentupdate on unkown circuit " error .
Voted on JIRA , hoping this will get fixed soon cause it is pretty much out of "our" hands as consumers to have this fixed.

With that said , hope to see you all in SL soon .

having the same issues here using xs4all, netherlands etc.

voted on the jira thing. please take a look at this LL.
cheers

TIP:

Vote with all your ALT's too. it helps.....
Every vote is one vote! *winks*

Cheers!

Archie

Mmmm... help me out here. Why dont it have a Linden Lab Issue ID? Does that mean that Linden not looking at it? GGRRR.
Ooh, and vote all:
https://jira.secondlife.com/browse/SVC-124

Hai,

Reading these posts reminds me of some issues I had 10 years ago. Back then suddenly I could not send e-mail to certain contacts. As it appears there were problems in the interconnection protocols between the networks the data packets travelled over. Indeed the networks at both ends pointed to each other. I used the NIC WHOIS database to find the technical guy of the intermediate network, he was from Finland I remember. Phoned him, nice person, he solved it in 10 minutes... A year or two later there was a colleague in Berlin who had the same problem, and I followed the same recipe with success.

Let's find the tech guy from SprintLink:
Technical Contact, Zone Contact:
Domain Administrator
(NIC-1533363)
Sprint Communications Company L.P.
MAILSTOP: KSOPHT0101-Z3380
6391 Sprint Parkway
Overland Park
KS
66251-3380
US
+1.8665052385
Fax- +1.8773880408

There is another thing we could do, and that is to contact the media. Let's start with IDG's WebWereld. Since IDG is a US company, a problem between XS4all and SL may be picked up worldwide. Tell people to vote if they also have the problem and want it solved. Get his issue off the charts. I will contact WebWereld Monday morning if the problems persist, to give time to Sprint's "maintenance" work... Dunno if we should call the tech guy at Sprint yet. It is probably not as simple and easy as 10 years ago. We may look silly, and/or wind up with another underpaid callcenter idiot. Big note: always formulate your questions so complicated that you get the backoffice people on the line.

I have the same problem. But sometimes i have a good connection it only last for an hour or two it happened only two evenings this week.

I have thsi problem sinds Tuesday afternoon but saturday morning everything was ok until saturday afternoon then the problem was back again.

I voted. I mailed LL, I mailed Xs4all.

What else can i do?

Unfortunately, after doing all that. I guess all we can do is wait and hope they hurry up at fixing the problem. Tres blah

SL is definately been crappy this last week. Lets hope the Lindens catch up with it before long. Also if there are any Lindens watching this thread, any chance of getting my alt fixed please? With its inventory, shape etc restored... Thanks.

Just thought I'd let you know we got a reponse from sprintlink...
I sent them more information and they are investigating...

Keep your fingers crossed and once again, VOTE..
We are at number 4 already, nearly number 3 (for as far as that is a good thing )

Would be cool if they investigate this finally, and yes i know moaning doesn't help much, though it's getting a bit frustrating really, it seemed fine for me this morning but after an hour or so my pinguser was back at 10000 and i got disconnected once again

Okee, this starting to get really anoying. Someone has to take there responsibility. NOW!

Just gat some responce from XS. I dont gonna translate cos most of here are Dutch anyway.


Seems to me that XS is the onely one looking at it atm? Any reaction from Linden or Sprintlink?

I got the Exact same message. at least somebody is doing something.

@Zha
Hehe, lets hope that 'The old school hackers' look into it and locate the problem.
XS4ALL is really the best ISP to get here in the Netherlands, its not a crappy/cheap ISP like you see everywere.

To bad that mr. Ralph (XS4ALL) used the helpdesk@ as return address so cant contact him personal, or some other network wizzard. ALso didnt get a ticket #.

GGGRRR.. im really getting frustrated here...

Linden: dump that crappy transit provider (Sprintlink.net) of yours. Its a bad one!!!

As Iva mentioned a few posts ago;



So both Sprintlink and xs4all are working on the issue. Let's hope they come to a solution, soon. Paying for a game and not being able to play it at all gets rather frustrating after a few days.