Unable to move

@Palmerston: the problem is not traceroute or ping, both work fine with the problem servers.

The problem is with losing the connection after a few minutes with servers located in California (connected at Xs4all through Sprintlink).

I just tried it and it's still the same...

For what it's worth: also on XS4all, having problems since a couple of days. Same things other people wrote. I do manage to make small adjustments to my online property, but only a minute or so, and scripts do not load at all to edit...

I notice that my packet loss is average 10%. Way too high. Causing enormous lag.

I'm on Bbang, sim1092.agni.lindenlab.com, and tracert goes over SprintLink in ping time of 168 ms.

I know that, Maurice, and have the same problems - only it seemed to work fine for an hour or so till I logged off - that is why I posted the traceroute.

I just tried again - it still works as designed.

and now - 1 hour later - back to previous state; unable to do anything at all

I've been having problems all day with this and it's driving me insane. I live in the USA. I can't move, I have huge delays with chat going through, and over half the time it doesn't. I have to click on stuff multiple times to get it to do anything. The meters don't even register there being a problem. I can't do squat because of this, and I doubt it's something outside of SL to be honest, too many people are having the same problem from all over the world.

E

Hello xs4all users !

xs4all just asked me (after I asked them for a status update), to ask everybody here to send them detailed explanations about the problems they are having...

So please people with all those detailed ip-troubleshooting things: Contact them !!!!

Just had a reply from the abuse address, and here's the reply:

"This has nothing to do with the abuse department of XS4ALL, we can provide no assistance in this matter as it is not a matter of Internet abuse from/by our customers."

What next ??

No, [email]helpdesk@xs4all.nl[/email] ofcourse...or just use their website or phone-number. This is no abuse matter

Same problem here, logon is normal. then when in sl i either cant move or when i move i cant stop moving and walk on forever.

Yes xs4all here too. been on the problem with them over an hour now. nobody seem to know where the problem is.

My speed was checked. 1.9Mb/sec
firewall disabled AV shut down

recabled, moved modem to the entrypoint in the house.
Uninstalled SL (how can you really uninstall??)
cache deleted completely and moved to another location

Modem (speedtouch 716I) reset to default values and reinstalled. all for nothing!

win MTR gives me lots of shit, when the helpdesk man runs the same program there is NO problem from the office. when he does the same thing from his home location, also xs4all, it gives the same shit as here with me. packet loss up to 98%

There is a blockade at some point or a server is dieing
I'm guessing the problem is in Amsterdam, in a server between us, users and the rest of the world

Day for now (sighs) when will this end?

XS4ALL do something about this!

Freeman, please contact xs4all about this, they are investigating this matter right now and want more users to give them details.

Obviously XS4ALL uses a setting that causes this. I checked my settings on my modem and Versatel seems to be ok...no problems with spiking packet loss or the other probs described in this thread.
Good luck to those affected!

Mandy C

Perhaps its a good idea to list good sims here too? or make a new thread for this somewhere?
I'm in heloise now and can at least talk to ppl again

Any other sims that are good?

this is about this link btw:
/111/1d/178042/1.html

Thanks

Freeman

Howdy!

I spend an hour on the phone via mobile today and send 3 emails to [email]heldesk@xs4all.nl[/email]

At this moment im in and staying in. i can even walk and jump and fly
Could it be solved? (crossing fingers!)

more later, first i need to work for the loss of the last 4 days!

And yes xs4all. an explanation would be nice. perhaps even an apology?

Freeman

Well it sure as hell ain't solved for me. And again, it's a region with a 72.* IP address, being 72.5.12.248. And like a previous poster said, that is indeed sprintlink.net. Oh well, time to pick up the phone and call the demon helpdesk.

On that note, I advise everyone who has this problem to call the xs4all or demon helpdesk as well. The more people phone in about this problem, the more likely it'll be properly looked into.

According to xs4all the problem is caused by a colocator from Linden Labs at San Jose.

According to xs4all Linden Labs knows about this (now) and is working on a solution...

Keep your fingers crossed everybody !

Another thread about this issue:
http://groups.google.nl/group/xs4all.general/browse_thread/thread/ed2d7167c1aeb9d8/3b861b7727222bec?hl=nl#3b861b7727222bec

Same prob here. Cant walk. It was really bad 17/04. And yesterday too.
And gess what.. XS4ALL here.

Lets hope they fix it.

Sorry!

I was a bit to fast with my conclusions. The problem is back

winMTR is still showing alot of packet loss

Back waiting for xs4all helpdesk. Dont hold your breath on this one

Freeman

I'm keeping my fingers crossed. I think it would be nice too, if someone from LL added a comment here to let us know they ARE actually working on a solution, or at least 'someone' is. This is a nightmare and we're losing money left, right and center cause we can't get to our land for more than a few seconds at a time.

Here's hoping..

Its real bad again. Im stuck on Mistica atm.
Debug: 2007-04-20T16:58:52Z WARNING: sendMessage - Trying to send AgentUpdate on unknown circuit 66.150.245.117:12035

While ping and traceroute looks fine:

>ping -a 66.150.245.117

Pingen naar sim181.agni.lindenlab.com [66.150.245.117] met 32 byte gegevens:

Antwoord van 66.150.245.117: bytes=32 tijd=170 ms TTL=49
Antwoord van 66.150.245.117: bytes=32 tijd=170 ms TTL=49
Antwoord van 66.150.245.117: bytes=32 tijd=170 ms TTL=49
Antwoord van 66.150.245.117: bytes=32 tijd=171 ms TTL=49

Ping-statistieken voor 66.150.245.117:
Pakketten: verzonden = 4, ontvangen = 4, verloren = 0
(0% verlies).De gemiddelde tijd voor het uitvoeren van één bewerking in mill
iseconden:
Minimum = 170ms, Maximum = 171ms, Gemiddelde = 170ms

>tracert 66.150.245.117

Bezig met het traceren van de route naar sim181.agni.lindenlab.com [66.150.245.117]
via maximaal 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 * * * Time-out bij opdracht.
3 10 ms 9 ms 9 ms 195.190.249.29
4 11 ms 15 ms 11 ms 42.10ge-4-0-0.xr1.d12.xs4all.net [194.109.5.41]
5 10 ms 11 ms 11 ms 0.so-7-0-0.xr1.tc2.xs4all.net [194.109.5.14]
6 12 ms 11 ms 12 ms 217.149.46.21
7 10 ms 11 ms 11 ms sl-bb21-ams-8-0.sprintlink.net [217.149.32.41]
8 19 ms 17 ms 19 ms sl-bb23-lon-4-0.sprintlink.net [213.206.129.143]
9 18 ms 17 ms 17 ms sl-bb21-lon-13-0.sprintlink.net [213.206.128.55]
10 87 ms 87 ms 87 ms sl-bb21-tuk-10-0.sprintlink.net [144.232.19.69]
11 88 ms 89 ms 89 ms sl-bb20-tuk-5-0-0.sprintlink.net [144.232.9.170]
12 110 ms 109 ms 109 ms sl-bb20-rly-11-0.sprintlink.net [144.232.20.136]
13 110 ms 111 ms 111 ms sl-bb24-rly-9-0.sprintlink.net [144.232.14.122]
14 108 ms 109 ms 109 ms sl-bb25-rly-10-0.sprintlink.net [144.232.14.150]
15 179 ms 179 ms 179 ms sl-bb23-sj-9-0.sprintlink.net [144.232.20.11]
16 187 ms 187 ms 187 ms sl-gw19-sj-15-0.sprintlink.net [144.232.0.250]
17 172 ms 171 ms 171 ms sl-internap-147-0.sprintlink.net [144.232.191.202]
18 172 ms 171 ms 173 ms border2.ge2-1-bbnet2.sfo002.pnap.net [63.251.63.82]
19 213 ms 332 ms 306 ms sim181.agni.lindenlab.com [66.150.245.117]

Strange...

[Edit]
Send a mail to [email]helpdesk@xs4all.nl[/email]
I suggest that we all contact them : http://www.xs4all.nl/overxs4all/contact/helpdesk_contact_wizard.php

I just ran a WINMTR to one of the problem servers and was kinda shocked:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   59 |   59 |    0 |   61 |  125 |   94 |
|                  lo1.dr4.d12.xs4all.net -    0 |   59 |   59 |    0 |   19 |   47 |   15 |
|         0.10ge-3-2-0.xr4.d12.xs4all.net -    0 |   59 |   59 |    0 |    5 |   31 |   15 |
|          0.so-0-0-0.xr1.3d12.xs4all.net -    6 |   59 |   56 |    0 |   11 |   47 |   15 |
|           0.so-6-0-0.xr1.tc2.xs4all.net -    0 |   59 |   59 |    0 |    9 |   63 |    0 |
|                           217.149.46.21 -   11 |   59 |   53 |    0 |   12 |   78 |   15 |
|          sl-bb21-ams-8-0.sprintlink.net -   12 |   59 |   52 |    0 |   20 |  156 |   32 |
|          sl-bb23-lon-4-0.sprintlink.net -   11 |   59 |   53 |   15 |   26 |  172 |   16 |
|         sl-bb21-lon-13-0.sprintlink.net -    7 |   59 |   55 |   15 |   32 |  188 |   16 |
|         sl-bb21-tuk-10-0.sprintlink.net -   28 |   59 |   43 |   78 |   93 |  171 |   94 |
|         sl-bb20-tuk-15-0.sprintlink.net -   75 |   59 |   15 |   78 |  101 |  266 |   78 |
|         sl-bb20-rly-11-0.sprintlink.net -   31 |   59 |   41 |   94 |  120 |  188 |  110 |
|          sl-bb24-rly-9-0.sprintlink.net -   75 |   59 |   15 |   94 |  124 |  250 |  109 |
|         sl-bb25-rly-10-0.sprintlink.net -   41 |   59 |   35 |   93 |  116 |  234 |  110 |
|         sl-bb23-sj-8-0-0.sprintlink.net -   64 |   58 |   21 |  156 |  170 |  172 |  171 |
|          sl-gw19-sj-15-0.sprintlink.net -   47 |   58 |   31 |  156 |  175 |  328 |  171 |
|        sl-internap-147-0.sprintlink.net -   90 |   58 |    6 |  156 |  161 |  172 |  156 |
|    border2.ge1-1-bbnet1.sfo002.pnap.net -   64 |   58 |   21 |  156 |  168 |  218 |  156 |
|              sim1102.agni.lindenlab.com -   57 |   58 |   25 |  156 |  170 |  203 |  187 |
|________________________________________________|______|______|______|______|______|______|

The packet loss at sprintlink is huge.. seems to start at the sl-bb20-tuk-15-0.sprintlink.net host with 75%.

Seems to me the connection between XS4ALL and Sprintlink is borked.

Mandy C

Also here the problems still persist. Did a WinMTR to the Bbang sim on presumably sim1092.agni.lindenlab.com. The result:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| adsl.local.net - 0 | 60 | 60 | 0 | 84 | 4532 | 0 |
| 195.190.249.18 - 0 | 60 | 60 | 0 | 21 | 141 | 15 |
| 42.ge-4-0-0.xr1.3d12.xs4all.net - 0 | 60 | 60 | 0 | 18 | 78 | 16 |
| 0.so-6-0-0.xr1.tc2.xs4all.net - 0 | 60 | 60 | 0 | 15 | 47 | 16 |
| 217.149.46.21 - 0 | 60 | 60 | 0 | 24 | 234 | 16 |
| sl-bb21-ams-8-1.sprintlink.net - 0 | 60 | 60 | 0 | 30 | 172 | 15 |
| sl-bb23-lon-4-0.sprintlink.net - 0 | 60 | 60 | 15 | 46 | 204 | 31 |
| sl-bb21-lon-13-0.sprintlink.net - 0 | 60 | 60 | 15 | 35 | 219 | 31 |
| sl-bb21-tuk-10-0.sprintlink.net - 2 | 60 | 59 | 78 | 108 | 281 | 78 |
| sl-bb20-tuk-15-0.sprintlink.net - 2 | 59 | 58 | 78 | 115 | 297 | 172 |
| sl-bb20-rly-11-0.sprintlink.net - 0 | 59 | 59 | 109 | 132 | 266 | 110 |
| sl-bb24-rly-9-0.sprintlink.net - 0 | 59 | 59 | 109 | 129 | 328 | 109 |
| sl-bb25-rly-10-0.sprintlink.net - 0 | 59 | 59 | 109 | 129 | 329 | 110 |
| sl-bb23-sj-8-0-0.sprintlink.net - 0 | 59 | 59 | 171 | 176 | 218 | 172 |
| sl-gw19-sj-15-0.sprintlink.net - 2 | 59 | 58 | 171 | 203 | 391 | 328 |
| sl-internap-140-0.sprintlink.net - 0 | 59 | 59 | 156 | 182 | 469 | 172 |
| border2.ge2-1-bbnet2.sfo002.pnap.net - 0 | 59 | 59 | 156 | 191 | 375 | 172 |
| sim1092.agni.lindenlab.com - 0 | 59 | 59 | 156 | 180 | 422 | 172 |
|________________________________________________|______|______|______|______|______|______|

Also did a WinMTR to the sim mentioned above:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| adsl.local.net - 0 | 61 | 61 | 0 | 4 | 31 | 0 |
| 195.190.249.18 - 0 | 61 | 61 | 0 | 14 | 32 | 16 |
| 42.ge-5-0-0.xr1.3d12.xs4all.net - 0 | 61 | 61 | 0 | 14 | 47 | 15 |
| 0.so-6-0-0.xr1.tc2.xs4all.net - 0 | 61 | 61 | 0 | 13 | 31 | 16 |
| 217.149.46.21 - 0 | 61 | 61 | 0 | 28 | 187 | 16 |
| sl-bb21-ams-8-1.sprintlink.net - 0 | 61 | 61 | 0 | 25 | 188 | 0 |
| sl-bb23-lon-4-0.sprintlink.net - 0 | 61 | 61 | 15 | 37 | 344 | 15 |
| sl-bb21-lon-13-0.sprintlink.net - 2 | 61 | 60 | 15 | 36 | 203 | 94 |
| sl-bb21-tuk-10-0.sprintlink.net - 0 | 60 | 60 | 78 | 106 | 250 | 94 |
| sl-bb20-tuk-15-0.sprintlink.net - 0 | 60 | 60 | 78 | 114 | 406 | 78 |
| sl-bb20-rly-11-0.sprintlink.net - 0 | 60 | 60 | 109 | 127 | 250 | 110 |
| sl-bb24-rly-9-0.sprintlink.net - 0 | 60 | 60 | 109 | 140 | 313 | 109 |
| sl-bb25-rly-10-0.sprintlink.net - 2 | 60 | 59 | 94 | 134 | 343 | 109 |
| sl-bb23-sj-8-0-0.sprintlink.net - 0 | 60 | 60 | 171 | 177 | 203 | 171 |
| sl-gw19-sj-15-0.sprintlink.net - 0 | 60 | 60 | 171 | 194 | 359 | 282 |
| sl-internap-147-0.sprintlink.net - 0 | 60 | 60 | 156 | 175 | 313 | 172 |
| border2.ge2-1-bbnet2.sfo002.pnap.net - 0 | 60 | 60 | 156 | 183 | 344 | 187 |
| sim1102.agni.lindenlab.com - 0 | 60 | 60 | 156 | 177 | 204 | 172 |
|________________________________________________|______|______|______|______|______|______|

From my experience as hosting provider I would determine logically that it can not be a problem at XS4all, and it is quite interesting that problems, or at least reports about problems, center around this provider. And I hate that it influences my own moves and business on SL, since I am also at XS4all...

I sent a message to the helpdesk yesterday and did not get an anwer yet. Will post it here if it is anything interesting.

I tried the traceroute by different providers in holland, and xs4all seems to be the only one using sprintlink... Maybe that is the problem ?

No reply from xs4all or Linden of course...

Same problem here :/

And yup, Xs4all here.

WOW…I’ve had my share of problems in SL and read plenty of Forum posts…but you all are the most organized, efficient and collaborative group of posters I’ve ran across.
Good luck

DK

It's a side-effect from using XS4ALL