New Zindra Blog Post

Maybe they meant the choice of land would come down to who requested it first (similar to in an auction sometimes it's who bid first if there is a tie). Not necessarily that they can make sure staff member A working a bit faster than staff member C puts their list on hold because their resident # 5 on their list actually filed a couple minutes later than the third resident on C's list.

A project this huge isn't going to happen smooth like butter; it can't. Someone is going to be squawking and unhappy no matter what.

Anyway no sense 'yelling' - that won't make things speed up.

It may be some people had multiple parcels on one ticket.

KB6345:

"What if I have multiple parcels with adult content?

You can choose multiple parcels on Zindra to move to. If you want to consolidate them into one large parcel, that's fine too! You can put all the information into one ticket."

I would have thought that they would do it like a dating software - ask us a bunch of questions (business type, roadside, beachfront etc.) and then match us to the data about the parcels they have available.

it's possible... but in that case they have given out a huge number of 'multi parcels' to people who have promptly changed them to new groups/owners - quick work

Thats because they went about this bass-ackwards. If they had taken tickets first, and *then* designed Zindra, they could have made things match:

"Ok, we need 42 sims of waterfront, 30 of mountain, etc......"

(at least to the extent of general terrain type, an exact match of parcel shapes would not really be possible)

At least that way they would have gotten an idea of how many roads they need, rather than the sucky sim straddling ones they put in. I fell in the river just trying to walk across one of the bridges, cause the sim boundaries are right in the middle of it

Yeah, but if they had made a page with "Now serving ticket # 4051-6484291 ",
at least people would know where they stand, and when to be available. Left to the way they are doing it, we have *no idea* when they will get to us.

Absolutely - I took today off work so I could be about - well can't do that tomorrow...
I'm worried my group will lose out if LL have some objection/question and it takes me hours to answer it. Then there's sleeping as well... need to sleep. Ok I need a walk or something.
It's just the frustration of not knowing, and not being able to do anything about it.

But then someone would still be upset and claim that ticket was behind them, or try to find out where that parcel is being filled and go yell at the Linden there and/or the landowner there...people get really uptight about land.

They've assured they WILL get to everyone and that there will be plenty of land, so I'm not sure what's the rush...lost business obviously, but, surely no one thought an entire continent could be filled in a few hours, and all the puzzle pieces strategically put into place?

The biggest advantage I see in that would be that "business type" thing, so they could make sure not to drop more than one club in the same sim (and not too close in neighboring sims, either). I imagine that there will be a lot of shuffling around among Zindra landowners, early on, to flee neighboring clubs (just as always on the Mainland, I guess).

But I'm not sure the "matchmaking" would be all that efficient, even if there were some perfect way to describe what about a parcel is important. If the process found a single "best" match and assigned it directly, people wouldn't necessarily be happy with the result, and unlike dating software, there wouldn't be a chance to throw the first one back and try again. Or, if it generated several plausible matches it would either have to reserve all those possibilities until a selection was made (decreasing the quality of other simultaneous matches that could benefit from those that were reserved but won't be selected), or if the sets could overlap then multiple people could end up selecting the same match, requiring all but one of them to try again, during which time somebody else may choose another of their choices, ad nauseum, the quality of available matches declining with each iteration.

Basically, the whole thing was kind of doomed from the start. As we've pretty much all been saying for going on three months now.

Funny, that's actually a reasonable idea. If anyone had seriously suggested it at the beginning it might have actually happened. Instead all we heard from the anti AC crowd was a bunch of cry baby whining and obviously impractical suggestions that were never going to get implemented.

* Edit: Maybe they can still do it with the remainder of the continent. I can clearly see there'll be no room left for the parcels I requested. Hopefully they'll roll out more sims and set my renters up on them.

Had this conversation twenty minutes ago.

[4:32] Charlene Linden: You can totally call and chat! Anytime. It's what we are here for. It's just that the ETA calls and chats will produce our standard reply of 5 - 10 days and that takes time to explain, etc.
[4:32] Elanthius Flagstaff: Well then you just need an automated system that indicates where in the queue we are with our tickets
[4:33] Charlene Linden: I am all for that Elanthius!
[4:34] Elanthius Flagstaff: Tickets are issued in numerical order anyway. So you'd just have to publish the numbers of the tickets that have been recently completed. Wouldn't even need anything fancy programmed
[4:35] Elanthius Flagstaff: You could tweet it
[4:35] Charlene Linden: Elanthius yup, they re in numerical order but are not currently denoted by type. So your ticket number 3 for a quick and easy rename could still be in line behind ticket #2 which is a complicated transfer with a lot of back and fourth. It'd be cool if we could have a reporter like you describe that also recognizes ticket types, etc.
[4:36] Elanthius Flagstaff: Don't let the perfect be the enemy of the good

Well, I can sympathise with LL's perspective because I think they look at land in the same way I do. As a simple commodity where the only value is in the size not the location or the view or any other intangible factors. One 512sqm parcel is pretty much the same as any other when you are dealing with millions of sqm of the stuff.

We were NOT anti-AC. We were, and ARE Anti-implementation procedures. We, and i say that collectively, had NUMEROUS GREAT ideas, but what was obvious to US from the start was that LL has their own agenda, and that's exactly what they stuck to, with very few changes.

We tried to make this better for all of us, and we didn't get very far, but it SURE the hell wasn't for lack of good ideas, or effort.

~Brie

How do swap from this:




to this - for free (and double-primmed as well)



Easy - just fill out a ticket and LL will give to you.


When you get it, you can do this to it.






What if your mainland looks like this?


Well you can go whistle - entirely your fault for not getting a ticket in 10 seconds after they opened the door.
Maybe in a few weeks, you'll get offered some gawdawful sloppy senconds/thirds/whatever in the kind of environment that the person who got the peninsula came from.

Lolllll....hey thats MY ticket and so far its showing New...but i did bump into a UK Linden and they are doing parcelling too so 24/7 might be closeish.

If the numbers between known ticket numbers are also Zindra requests then really anyone putting a ticket in after 30 mins probably wont get their choices so it starts all over again...

Too late now but another thing they should of done was remove any ambiguity from the ticket list by killing any other tickets relating to Zindra by 9.45am especially as nowhere did we read 'do not submit Zindra swap requests on any other ticket type..the Zindra ticket will be called 'XYZ'.and located at the top of the ticket type submission lists.'

Oh and great pics above...thats Leuren and was my #2 but now i think/hope there isnt enough land left to accommodate me ..phew...but indicates another flaw that the first 3 ticket choices should of been land similar to own or it wouldnt get granted...i.e. water for water, beach for beach...landlocked for landlocked....anything else try luck in auctions later.....

Yes, but you know your customers don't think that way. You wouldn't be successful if you didn't understand your customers better than Linden Labs seems to.

Well, I've got to say that the stories coming out about who has got the land so far are *ahem* interesting to say the least.

The texture affiliate seller certainly adds to the air of incompetence and general bad feeling I have towards LL..

Thinking back to the office hour yesterday where blondin turned up and professed to know nothing about what the status was of the processing and then (I think) said that they were short staffed with the processing (heh, I'm almost tempted to give a prize to anyone who can come up with any utterance he's made that was actually true) really confirms that this truly is another case of LL's ability to cock even the simplest thing up. For those of you who haven't seen blondins transcript it is up on the slapt.. although it comes in a bit late, I might see if i can dig mine up as I arrived earlier and it has some more useful tidbits on their general lack of thought about this.

LL aren't by any means a professional outfit. We know this and have seen examples of it time and time again. For those of you who work in any kind of professional area will be able to use this policy change as a great example of exactly how not to run a company and keep your customers onside.

Doesn't help us though.

they say they received 300 in the first 10 minutes:

4051-6484223 29/6/2009 10:01 AM PDT (New)
4051-6484260 29/6/2009 10:04 AM PDT (New) < this is mine
4051-6484459 29/6/2009 10:10 AM PDT (New)

so assuming that the first ticket number was around 150 and they've still not reached mine yet, it means that in the last 19 hours they haven't even managed to process 100 tickets.

You think this is bad? wait until the peak usage hits. Despite their protestations of competence, I'm pretty sure a lot of us will be hit with incorrect tier calcs.

It's not even funny anymore, just pitiful.

eta: 4051-6484166 29/6/2009 9.59 AM so three hundred could be correct.. by the look of it some of those processed appear to have been from people using incorrect ticket types. So remember that for next time everyone!

That is the area I had talked about earlier I think, flat mainland for excellant double prim beach land. Yes there was talk in the blog of like for like and if that were being followed along as first come first serve it would be understandable why the wait. But obviously that isnt the case. I cant see how they can legally do this, it just doesnt seem right.

I know that you've not been too happy about this getting in the way of your special time with Jack down the last couple of months but I do have to take issue with this.

There have been many practical suggestions put forward on how to manage this best, from creating an initial list of interested people to understand just how many believe they should move and be able to size accordingly and actually have a shot a providing like for like land, to having the list opened and processed in decreasing land size order and many more.

We've had discussions with Blondin both in the threads and in the office hours about this. You can see the result of them listening to their cherished customers.

How is this working out? What I find rather amazing is the lack of information that the process has opened up. I got no announcement of this when I logged in yesterday, and the blog has not been updated to announce that the process is ongoing. It looks like it will take awhile too. I was in by 10:30 with my choices and there has been no action.
BT

If that is the case, then why am I willing to pay 30K for a piece of digital art work? I am so sorry to realize that I am truely insane
BT

That's a good point. I puzzled over that for a long time: whether to "retain" the land I'm swapping out, or not, and how the whole tier thing will work out. Because I wanted to give some of the land to a neighbor, I decided I had to keep control of it and so had to say I would "retain" it--even though I plan to dump it all, one way or another, within a day or so of the swap. (Don't care about L$/sq.m. at this point; just want the stuff off my books and off my mind.)

So the question is how exactly does this magic work that we won't be charged for the extra tier on Zindra for a while? Do we have experience with that, by now?

My backup plan was to steal tier from another group long enough to cover the tier for the Zindra land, then dump the swapped-out land from that group, then again make whole the other group's tier. That should work, but I kinda hate to leave groups with insufficient tier any more than absolutely necessary to effect such sleight of hand.

so there we have it, ticket filed at 10:04 completed.

Ticket filed at 10:02 not even commented on till last night

True but they haven't done that for the new TOS/CS either!

The current MOTD is about the homestead grandfather pricing. LL have sent a number of e-mails about the homestead pricing (one announcing it, and a number of reminders), and yet have not sent any announcements out about the adult content changes and the time limited land swaps (apart from two MOTDs which were replaced almost as soon as they went it)! Why no e-mail announcments of the adult changes and land swaps? Clearly not because LL are worried about sending out spam, they've already done that with the homestead e-mails!

Matthew