Dear employees of anshechung.com...

Well Pol, I was translating into everyday english what I was told is the right way to do. Offensive? maybe so, but I guess ANYTHING can be offensive if one choose it to be so

I like visitors, and welcome them. I would have enjoyed talking to you in person. The second you would have offered to buy my sim, I would have stopped talking to you. It just so happens you made it worse by spamming me with a notecard. This has nothing to do with my sim, but everything to do with (as stated many times in this thread) poor business practices on your part.



Your lesson should be: DON'T SPAM!

*shrug*
MM

From: Moopf Murray

Tren, it's such a shame that you can't post chat transcripts, then you'd realise that I got this attitude from finn after my initial IM which was:

Which is what I do whenever I get spam notecards (which seems to be happening more and more.) From there it just devolved and I was called touchy, picky, anti-social and that he wasn't going to start an 'agressive people list' for those that wish to opt out. After a couple of responses, I just left him to his rambling. That's why I AR'd him.

That deserves more than just an AR.

I have been training Customer Support Agents for a year and frankly if I had one agent who acted the way he did, he gets fired lickety split. Anshe needs to better screen her future employees. A little advice, get one with good communication, marketing and PR skills (and can better differentiate what is spam and what is not).

Maybe you should send that chat transcript to Anshe. File a complaint with her too. It's her employee after all.

Oh and a side note...unsolicited spam is frowned on everywhere on the 'net it's really personal tolerance levels and frankly if I ever got one and someone responded to me that way after telling said spammer to leave me alone and stop spamming, I'd be doing massive AR, bitching in the forums and SLexchange, and possibly even at Anshe. Depending what time of the month of course this happens. And the fun thing is, it'll be justified because I am a potential customer and the "customer is always right" (the one motto that all Customer Support Agents hate hearing).

Support Zero Tolerance Spam! Eat Spam Today Until They Go Away!



Now excuse my ramblings. I have to head out now. It's very early where I am and I have an 8 hr trip to look forward to. *mwah*

I believe that you have to operate under the tried-and-true "do it until such a time as you receive a suspension and then maybe you'll be able to correlate your actions with the punishment and not do that". Unless of course, you receive a suspension and cannot correlate it with your actions in which case you just continue apace after three days.

There are a few things that the Lindens just don't get about the administration of justice which any competent parent - not to mention the authors of the US Constitution - knows is needed for anything other than mere retribution:

1. Punishment must be swift or the connection between error and punishment is dulled.
   
2. Punishment must be specific or else the recipient cannot willingly avoid doing so in the future.
   
3. Punishment must not be arbitrary or else understanding of and faith in the rules is severely undermined.
   

They bomb on all of these.

Excellent suggestion. You should get started with that project immediately.

Ok Pol, I send an invite to my get a life group.....

You really don't understand the difference, do you? And so, you paint a picture of me that suits your narrow, ridiculous pre-conceptions.

First off, it doesn't matter if anshes buisness looks bad or not, its the point that you started this thread to make them look bad. Second, a single notecard which you could get rid of with a single click is not spam, and you starting this thread isn't fighting spam at all.

Actually, just for chuckles, I sent finn a landmark to my place... and he came over a little later. We had a chat about this whole episode, and he showed me the notecard at the root of all this drama.

Sure, it was unsolicited advertising, but I can't honestly say I found the content offensive in any way. I can't help but wonder if the whole thing has really been blown out of all proportion.

Lewis

This thread is really interesting, because on the original topic, I think everyone receives an unsolicited notecard from time to time. It's honestly not that big of a deal. As a retailer, I get invited all the time to new malls, I get event and charity invites, etc.. It doesn't bother me - a lot of times I never even see some of them because of the curious way SL handles things when you are offline. It just sort of disappears into the depths of your inventory with no indicator of what it was. Notecard spam could definitely get out of hand. It would be less intrusive if LL changed the default behavior and just had notecards go into your inventory until you chose to open them.

The larger issue in this thread would definitely be Finn's reaction. These notecards were sent out as commercial solicitation, wrapped in a cheap holiday guise (if it were really about wishing people happy holidays, it wouldn't have also had a land pitch). It's not surprising that there would be negative reaction to it. However, what is surprising is Finn's complete lack of professionalism - as an employee of ANSHECHUNG.COM and just as a representative of himself. His responses have been rude, vulgar, and defensive.

It all could have been avoided with a simple "I'm sorry, I didn't mean to offend anyone and I will honor your requests to not send notecards to you in the future". Simple, professional, and effective. Too bad that didn't happen. Instead he berated the very people asking not to be spammed, insulted them, and just made a general ass of himself, and his employer by proxy.

Customer service isn't about simply licking ass (ugh what a charming phrase), it is about being respectful even when faced with a negative reaction. There is nothing dishonest about being respectful, unless you are just a complete jackass by nature, in which case I could then understand how it would feel dishonest to be courteous to someone.

Reason for my behaviour in this matter is that I cannot really take this seriously.

When people want to tell me something and I am offline, I prefer a notecard to having entire screen full of offline messages of whish half is missing. The note card gives me to option to look at it when I have time and respond accordingly how importnat it is, or ignore it if I do not find any interest in it.

I would understand this negative reactions if I constantly spammed people with this and that , but if I once in my lifetime send out one notecard to a few people, I just think the reactions are way behind realistic.

Also mind you I have not in forums used any offensive language or name calling towards customer , potential customers not even people who will never be customers, but used them in general matters like custome service in general. If I have offened someone I aplogize

Couldn't have said it better.

Well, you'd better start, kiddo, because judging from the reaction, everyone else certainly takes it seriously.

You know what else they take seriously? Their money.

Erm...OK:





















I guess you just don't understand how you're not generalising, but rather commenting directly on people's actions? If that's the case, then I'm at a loss to know how to explain common courtesy to you in a way you'd understand. Seriously, if you think you haven't been disparaging on this thread towards people (and in the IMs I got from you after my simple request when I was spammed with your notecard) then I guess you're never going to get it.

No offensive language but certainly a great deal of name calling.

Yes it seems they are taking it very seriously, maybe I should have investigated better and not assumed all this was just a playfull argument for the sake of arguments.

I am sure they take their money serious and when it comes to that I am also extremely serious. I guess the deals I have done can prove that.

Moopf in the examples above, there was nothing aimed directly at anyone, if anyone felt they were a target, that is because of their analyze of themself?

I admit my respond to you in game was not professional, I know I should have been polite or ignored an Im saying I do not want any of your spam notecards or Ims. So I apologize to you for the in game respond Moopf ( Your Im was just so unexpected, especailly the tone).

What has been said here in the forums , lets say I have been arguing in my sparetime, beliving this thread was more or less a joke.

Of course it matters. If my accusations were unfounded, the thread would have died a quiet death. As it is, there are a lot more people agreeing with me than not. Spammers need to be identified and disciplined.
It's an unsolicited, commercial, electronic communication, therefore it's spam. And of course this thread is fighting spam, that's specifically what it's for. It has sparked discussion and exposed a spammer, which is exactly what I hoped for when I started it.

Yup... It's called wooing the client

A representative of Ginko who doesn't like the idea of businesses being called out for their bad behavior?

No, I'm speaking out because of the behaviour of people thinking its ok to start as much shit as they can. It was one notecard, that was it. It was by no means any reason to start this.

I'm sorry, but I can complain about anything I want. It was a bad move, and I happened to agree with Pol that it should have been called out. All most of us actually did was say "I received a notecard too and it was stupid." Then Finn came on here stating he did nothing wrong and that we're all whiners. -That- is when it all started.

MM

Its funny is it not Pol, a forum flamer exposes a spammer

I have admitted sending you one notecard, sent about 40 in total, I could have admitted this in game to anyone who had asked without starting the flame thraed though, but I guess you had to do what shakes your appletree

I feel complaining and starting shit are two different things. Its alright if its "I hate when I get random note cards from people I don't know. There should be something in game that allows us to block notecards from outside sources!" or something along those lines. Picking out a single person because of a single note card on the other hand, is not ok.

Without getting into (or paying much attention to) all the he saids and she saids, I just wish people would get as worked up about somebody spamming the entire landscape with huge, visual notecards you have to pay thousands to not see as they do over one lousy notecard that can be deleted in an instant.

But - oh yeah, the signs and land extortion prices are "free speech" but this isn't. OK, I'm straight on that now. This notecard is against the rules!

coco

Hi, I am sorry if anybody feels offended by having received a quote for his sim from us. If you received a notecard from us this was:

a) after one of us individually teleported to your sim and assessed it
b) personally read your profile
c) manually checked your online status

You then were manually handed one notecard that explained to you

a) what we do with private estate sims
b) why this particular week we need more sims
c) why we can offer you a good price for your sim just now

Spam is if you send lots of messages to lots of people and usually this is done in automated ways. As I said above, we assessed each sim individually, manually and made an offer where we considered it appropriate. There are many sims where we did not make an offer for one reason or another.

As such, we did not spam and never did so before. I really don't see how calling us out on the forums for sending quotes to some selected sim owners, after we visited each sim individually, would contribute positively to anything in any way. I am however not going speculate about other people's real motivations.

Anyway, let me thank some posters for their suggestions on this thread. Flipper, I am sure the ideas you shared are well meant. I would wish your opt-out concept would also work with advertising billboards that you placed in residential areas all over Second Life.

This week I myself received more than 100 items/notecards/cards from people I have never done business with. They were all Christmas wishes, usually containing some prominently displayed business/brand name/logo or even the landmark to some store. I did not mind, most I just ignored. Some I looked at, in one case I found one interesting product sample, tried it and even went to the retailer's store.

If anyone on this thread really is concerned about receiving uninvited items/communication, then I suggest to make one general thread and address this issue in general, or to systematically abuse report the many businesses (most of them content creators) who send greetings, wishes, ads, free samples or information to people at about every holiday occasion. But being silent, not bother for months, but then come to forum and shout ANSHECHUNG.COM all over, after receive one quote from us that was handed to you manually after one manual review of your sim is definitely uncalled for.

Btw, many sim owners were quite happy to have received our quote. Not only one, but several happily took the chance and sold their sim to us. Being approached by us was highly useful to them. I am sorry this wasn't the case with everybody we contacted. In any case I like to wish everybody here one Merry XMas