Dear employees of anshechung.com...

Well most mail I get is unsolicited, I do not ask to have car insurances, visa bill, insurance bills, free magazines, car ads, offers from nearby shops, but they all come to me. Some come because of a reason, like I have a car, I have used my visa others because of the location I live in. If One do not want to have commercials here one put a sign at ones mailbox saying no commercials thank you.

Maybe we can can stop here now, this leads nowhere. I will make a list as requested, please send me you av name in game to be added to it. This list of people I will never contact and if they contact me I will also abuse report them. For those having abuse reported me for sending the notecard, I find it hilarious, since you were at that time not on my "list".

I can just imagine how the AR looked like:


OMG Lindens OMG, I logged in to my sim where I hade to not have to have contact with others, I was sipping on my de-caffine coffee, suddenly it was there !! The Notecard! I spilled my coffee and I had burnt my balls if I had any. A Person had been to my sim! He was talking to me, he said he wanted to buy my sim! help help! What shall i do , will they now come and take my sim?? And OMG he also said Merry Christmas to me, how horrible.
As you can understand that has ruined my life for quite a while and I will need expensive therapy, pleae do something I am in panic

Dude, you're certainly not helping your business' image IN THE LEAST by mocking the requests of your would-be customers.

If I had a sim and wanted to sell it, you're damn straight I wouldn't go through Anshe Chung, mostly because of you.

You're the public face to her business and you're making it look like ass. If she has any business sense whatsoever, she'd fire you.


Somehow, I really don't think customer service and/or sales is your calling in life.

Y'think? I think he's well beyond reach at this stage, though. I feel embarassed for Anshe, though. I feel stupid blushing sympathetically for others when I read a forum post, but this one keeps lighting my cheeks.

Somehow I doubt it. She doesn't seem to care when she makes herself look bad in a really public fashion.

HP

Not that she needs any help running her business, but damn, I'm tempted to PM her with the link to this thread. Its like having your employee come into work drunk.

Having 10 years in customer service myself, I'm completely and utterly appalled at the damage finn is doing to the company that employs him. Altho, Pol, it probably would have been more effective to title this thread to the owner of Anshechung.com. Once you get an irate and defensive customer service rep on your hands, you can chalk up the entire situation as going down in flames. If finn cared about his employer's reputation, he probably wouldn't have been spamming people with notecards in the first place.

Oh goody! Is it still going to be called the?

I hate to say it, but I have to agree. Normally I dont give a rat's behind about Anshe and her business tactics, as her business dealings seldom cross over mine. But in this case, I do have to say I do feel a little twinge of pity for her over the way this 'businessman' is acting. I've scraped better attitudes off the sole of my boot.

On a tangeant...I keep thinking to myself, how come Anshe hasn't responded to this thread yet?

- Newfie

I apologize. I have just defended my personal action here as an individual not as an representative of anshechung.com.
I just found this thread amuzing and if someone took me to serious, I aplologize.

I must admit I thought the people here were joking when making an ox out of a fly, if not so then I am speachless.

If anyone wish to argue IM in game, when I am not busy I am always up for a good argument with the tongue in the cheek

I feel the same way. From the time I was aged seven and onward, my mom put food in my mouth via self-employment. I understood from an early age that customers make the difference between your being on the street or being in a warm, food-stocked house. From my first job as a grocery bag boy, through my years of electronics sales, to my current interactions with SL customers, I place an intense value upon my customers, both present and future. In Anshe's place, I would be intensely humiliated. As an observer, I am shocked, even by the low standards we might expect from amateur-run businesses.

Let the back pedalling begin!

Maybe I call it " people who tend to over react list" , which I think is a good name

What I call it in my inventory , lets that be a secret LOL

You dropped people notecards with Anshechung.com on them and you DIDN'T expect to be a representative of that company when you came in here and started mocking people?

Did she even know you were dropping spam notecards on people in the first place? Does she know you're making disparaging and insultive comments to potential customers? Do you realize that your attitude is the one that makes or breaks a sale?

Not sure if I mocked anyone, maybe I was rather beeing mocked? But i guess in business one shall take shit and smile, and then go out in the yard and shout fuckers!.
Guess it just have never been my strongest point , and I tend to be very defensive, especailly if I feel beeing blaimed for something I do not feel guilty of. I have never had any problems admitting doing something wrong though.

I still do not see sending a few notecards out as beeing a terrible wrong action, but I guess I have to accept the fact some ppl get very very easily offended.

Will this be anshechung.com's new marketing slogan? It's pretty catchy if I do say so.

OK NONE of that made an ounce of sense.....U realize that don't U?

Then you're a SPAMMER.

TWO NEW RULES FOR FINN:

(1) Only send notecards or objects to people on your friends of calling cards list. What you are doing now doesn't qualify as talking to these people, so please stop pretending you're involved in a conversation. You're sending a pre-written, pre-conceived commercial message to them. Its not a conversation; you are pushing advertising in their face. Every commercial on television is also wishing me Happy Holidays at this time of year, and I get something in return for watching that ad; the program I'm watching. That's the basic concept known as "opt-in" - you choose to watch the advertising or receive the commerce message because it gives you something positive. Your message, quick clearly, does not.

(2) Create a list. Its not that hard! Or hire a tech guy to make you an automated system where people who DO want to hear your business announcements can register their avatar names and/or email, and only send to them. That's what I did with SLBoutique.com; I only ever send mass communications when (a) it absolutely necessary, and not an advertisement; and (b) only to people who have created accounts with my service. That's what people who sign up for an account with me understand, and they're opting in to my service.

If you want to be taken professionally, and you don't want to continue to be a SPAMMER, then take these steps. Most spammers send unsolicited commercial messages, but will at least have an opt-out list - you don't even have an opt-out list with this method! Opt-out isn't even the honorable route, opt-in is. Does Anshe and Guni know you're going around doing this? Somehow, I suspect not.

Regards,

-Flip

No one mentioned your name. You outted yourself.



Yes. That's EXACTLY what you do. You can say any foul, disparaging, disgusting thing about their parentage and sexual proclivity ONCE YOU'RE NOT SPEAKING TO THEM. I can't tell you the number of times during my customer service jobs that I kissed ass on the phone and then went outside and went on a 10 minute blue streak. Its what you do. I'm honestly suprised you didn't figure that out for yourself before now.





Again, you can't take things personally as a representative of a company. You just can't. You won't last, or you'll have a meltdown like you just did in this thread. It doesn't matter if you feel guilty or not. It doesn't even matter if you ARE guilty or not. Your single, solitary job is to protect the reputation and good public standing of your employer. That means doing what you can to make the potential customer happy. That leads to sales.



OK, you still don't get it. You're blaming the customers' reactions as being their own fault - TO THIER FACE. No one gives a shit what you say about them behind their back. To their face, its "I apologize sir/madam, we will remove you from the list and we regret any inconvenience this may have caused you".


And I'm still interested to find out if Anshe knew about the notecard spam.

If I was Anshe, reading this, I'd have fired him without a second thought after this thread.

I know that if I was to talk to the people I deal with on the phone - potential 'customers' - I'd be out on the street just like that.

There is an old saying that "any mention is good advertising" - but I think this has somehow been excluded. Anyone who uses the term 'fuckers' as a representative of the company, on company business, is not professional. It's like putting "WTF? LOL" on an official email response.

There are some things you do, and some things you don't do. Making yourself look an ass in front of potential customers is not one of them.

Lewis

On the side-chance here that maybe, just maybe, that this guy has absolutely no clue what he's doing (in which case he needs to be strapped into a chair and made to watch endless educational videos on the matter), here's a little link to a great reference about spam and what the problem is:

Spam FAQ from CAUCE

Granted, the FAQ is oriented towards email spam, but the sentiment and ideology is exactly the same. Maybe spending a little time trying to understand why the spam is offensive instead of just mocking one's potential customers will make for a better end result.


- Newfie

And every one of those letters you recieve cost the sender maybe 20c in postage, 20c in preparation, and so on. maybe a buck each. Commercial mass mailings cost even more than that per name, because the mailer has to make money too.

That's two hundred and fifty Lindens in SL money.

Sending email, or dropping a notecard, that costs nothing. There's no feedback mechanism to keep it from growing out of bounds if it's EVER considered acceptable. Even when it's considered UNACCEPTABLE it still grows. And because there's no marginal cost for it, people see you as a freeloader. DO YOU WANT PEOPLE TO SEE ANSHE THAT WAY?

I'm personally impressed by what Anshe has created. The people I know who live in Dreamland are very happy with their land, much more than people on the mainland. She's got a lot of positive emotional capital with me, and I'm trying very hard to keep your actions separate from her. But, damn.

Anyway...

If you were actually paying real money for each notecard you dropped, then people woudl be less likely to dismiss you as a spammer. You can't do that, but you can send a small gift, and THAT would be seen as a positive thing. Because it cost you to send it, it's not spam. That's what *classy* real-estate people do.

Ok, everyone has been removed from the list , I aplogize for your names having ended up on my list by mistake Sir Ma'ams.

When I used the fuckers is was in a post about custom service in general, not related to this particular issue. And as I was pointed out that is what one is supposed to do, lie , lick ass then afterwards go out and take one frustration on something else.

Personally I have always belived in honesty. If I say something I mean it, if I promise something I try my very best to keep it, but maybe people prefer to hear lies and empty promises, I do not know?

Yes, maybe she should fire me and hire someone who knows how to lick ass, and promise things that do not excist, just to make people happy for the moment. I do care about customers and that is why I do not promise things I cannot keep.
The persons here I have been "arguing" with are not my customers not even potential customers but people who have told me they do not want to have anything to do with me ever. I can live with that , but they should also be aware that by claiming this I am going to treat them as they traet me. Maybe my customers might even be interested in knowing that I will stand up for them if needed instead of acting like some balless asslicker?

Is that a real estate term?

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So Cory, what you are saying is that as soon as the customer or potential customer turns his/her back you can srat talking shit about her/him? I do not know, but I would prefer to be a customer at a place that would be honest with me, if I deserve to be corrceted I would prefer it been said to me than hear it from a friend of a friend how you thought I was an idiot in this and that matter.

I know there is some ancient rule " customer is always right" but I think if a customer is wrong one need to be able to point it out to avoid further damage. Some might be offended at the moment but most people if explained to in a proper way seems even happy that one have pointed out some misconception or error.

I'm kinda indifferent on the subject of notecards - once in a blue moon I get one from a random person, and its nothing I really get offended over.

The one thing that seems to glare at me over this incident however:

Say the situation was turned around. Say for a moment that the folks from Azure Islands or Hiroland sent "Merry Christmas" notecards to each resident in Dreamland.

If they did so, I'm sure the outrage would be legendary. By sending out the notecards as you did, Finn - even if your intentions were noble - you've opened the door now for your competitors to do the same to you.

Do onto others as you would have them do onto you, as the saying goes.