DO NOT use SL to buy anything using your bank account, mine got cleared out

Excellent points, Wolfric. I changed my password, which I do all the time anyway. Social networks are a haven for "false alarms" and people screaming, "fire."

Great post. (I sent you a PM)

A couple of months ago my account was also hacked like the OP. The account I had linked to SL was completely drained. I was lucky though. I was "IN" SL when the hacker attempted to take over my account. When they attempted to log in using my account.. it booted me offline. I got a pop-up saying my account was being accessed from a different location and i was being logged-off O.O

First thing I did was call SL fraud department IMMEDIATELY. They take this hacking of accounts EXTREMELY seriously. Long story short, SL cleared up the situation within a few days. ALL my money was reimbursed by LL.

The advice I was given... change your password and change it often. This is a constant battle LL is fighting against these hacker assholes and the best way to help them try to keep a step ahead of them is to report it to their fraud department IMMEDIATELY when this happens to you. Don't assume that LL will not help you ... they most definitely will!

and a personal side note, DO NOT keep the "remember password" thing checked, and use an on-screen keyboard to enter your password instead of the keyboard.

I hope things get resolved for the OP as easily, semi-painlessly and quickly as mine did.

With all the bad things that LL is accused of, I must admit, this experience totally changed my opinion of them.

If that happens when you are in, log in again straight away, at the same time as calling LL. It will boot the other person just as it booted you, and hopefully prevent them from doing any harm.

Tried that and couldn't ... the hackers changed my password so I was totally unable to access the account once I was booted. I should add I was on the phone with LL when I was booted. I had a HUGE amount of lindens suddenly appear in my game while I was online. I knew I didn't purchase them, so I tried to log onto the website to see WTF and it was telling me incorrect password. That's when I got LL on the phone. LL shut down my account IMMEDIATELY in order to boot them before anything was able to go further. I was locked out of the game for a few days until it was resolved, but that was fine since it stopped those assmunchers.

That is one thing that I didn't understand, how I was able to be in-game.. and someone was able to log onto the website with MY info and change my password.. while I was still walking around in-game. As I said, I was EXTREMELY lucky...

Thanks for sharing this, Giz

(/me changes password and puts reminder in diary to do so next month as well!)

Surty ..

can i ask u who does pre paid credit card?
i would love to do that for this and a few other things too.. but not sure how to get one
thank u

well i got a message they cant do it in my country.. what is that all about?

Does the "no overseas charge" take effect if you remove you payment info and then add the same payment source back in?

I personally read it as "any new card that you enter will end up with the proper processor", I don't think just reentering the same card might be enough.

You could try either (delete, enter the same card again) or put a new card on file. If it didn't help, contact billing .

LL charges 30 cents for every L$ buy you make, but that amount is inclusive. If you buy $5 US worth, 30 cents is used for the LindeX fee and you actually only get $4.70's worth.

The extra "transaction fee" that's listed as a separate charge/entry on your card is the fee you can avoid by changing your payment info.

The situations are exactly the same, except LL wasn't using a US bank for ANY payment processing when I had the problem and therefore basically told me, "Too bad." I said a few pages back that I didn't realize they'd reestablished a bank in the US when I originally posted what they'd told me and, in that case, it put the ball back in LL's court.

I 'get it' fine, my information just happened to be a little out of date without me knowing it.

My history with them has been rather good. Aside from a few issues lately with the asset server.

Just like I know your history is to knee jerk attack LL any chance you get.

And tell us SL needs to be more like WoW, and LL more like Blizzard.

I do wish Blizzard would open a true social game for people ... just to end these constant pointless comparisons.

Since this thread has been hijacked, sorta, I feel the need to point out that there hasn't been a single word from Chaos for a while after he took such great care to stir up some heat.

I still wonder what LL's answer to the support ticket might be. I still wonder what the charges where about. I still wonder what his transaction history might say (if it were accessible right now) and if the fees were indeed related to L$ purchases.

But hey, that's just me.

LOL that's what I was thinking. Or, wait, how dealing with LL is just as traumatic as the Iraq War.

I have never said or suggested that SL should be "like" WOW as a game.

I simply say that Blizzard's methods of handling things like ethics, bots, crooks, cheats, hackers, security, stability, the competancy of their software and customer service is far superior and successful and LL should strive to be that good, since that is the standard against which any MMO is measured. Blizzard actually cares about their customers satisfaction --they don't and won't shaft them financially or trick them into paying for a alpha and beta quality product for years.

Blizzard would never get into bed with botters and freebie coders they allow non-interferring mods but that is far as they would go.

As far as WOW being a "true social game," of course it is, for those who make it such. All that is missing is the genitalia and the poseballs.

If Blizzard bought SL---it would actually work.

As if I am the only person who has been critical of SL....that's a joke.

"a few issues lately"


When one lives in the outhouse they get use to the smell.

Then why are you still here? You do nothing but bitch and gripe about SL and LL.

omg why are we arguing blizzard vs. sl? these are two completely different beasts.

Yep. And if LL charged every account 15 bucks a month it would probably have faster servers and better performance too. Maybe even more customer service.

It's not "Blizzard versus SL" It's LL against itself.

But then all those bots would cost money and all the cheats and crooks might be upset.

Thank you, Kitty, for posting this. I went premium in mid-December, and have been charged the international fee as well. I'm in the U.S.

But then I temporarily switched to a different payment method for a month, so you may have solved it for me.

Nice to know what's been causing it, and how to fix it.

A while back ago LL was double charging people...so there is sometimes issues like this.
Also there are few others people who posted in last year that said they had their accounts hacked.
It is possible.
We all know how LL can be.
I do remember vaguely something a while ago about LL reimbursing up to 10000 usd if you lost money from transaction and it was their error.
Not sure how this applies here.
I am sorry Chaos this happen to you.
I hope things work out.
And that you were able to contact LL directly on phone and if that doesn't resolve situation immediately, contact your bank dispute the withdrawals they may even reimburse you if it wasn't authorized by you.

ive used SL for well over 18 months now.. for a year, my acount worked perfectly, but suddenly SL couldnt recieve payment, the fault? eventually SL said that the account wasnt set up correctly, even though they had been taking money from it with no problem...

/341/c0/243681/1.html

ive yet to have a reason for that explained to me by SL, the reopened issue has still not been replied to or commented on by SL..


I live in the UK, use Barclays Bank, it uses security.UK banks are competent, if not the best, the point i make is the UK has Banks with good security.

http://www.barclays.co.uk/pinsentry/

and offers online security help,

http://www.personal.barclays.co.uk/BRC1/jsp/brccontrol?site=pfs&task=channelFWgroup&value=8722&target=_self


its not the best.. but Pinsentry works well and is easy to use.

anyone who loses money has my sympathy, money and time to earn it, are hard won, we only have one life, that includes Me, Chaos, and everyone.

Anything, no matter how trivial the post may be is a good path to take to help enforce security.
It makes those who are concerned about security, think about and consider their position. Sadly though, many will not even get to read this kind of topic, and will lose money, even those who take security seriously like the posters here.

Anything one can do to prevent the thief is a good thing.

i`m for that...be well, take care.

Tell me something. Do you actually use SL, and if so, why?