My short lived ban from Second Life.

thing is, most of these people know this is true, they are just riled because it's a sacred cow that ALMOST got suspended.

Ive seen this pack of wolves belittle people who come here complaining for getting suspended for the way they expressed themselves to other RESIDENTS.

but of course, THIS CASE IS DIFFERENT!

for some reason.

BWAAAAAHAHAHAHAHA *gasp* HAHAHAHAAHA!

Anyway.



Yeah well, I'm your mothers uncles cousins brothers ex-roommates uncle by marriages step sister twice removed. Guess I should get an alt.

youre wrong, and i suspect you know you are, but are just playing defender here.

fact is, no online community developer puts up with it and they don't have to.

No an alt won't fix you but some warm milk and a binkie might.

anyway, continue to rant and come unglued, it's fun.

I've thought about it and maybe they are right Sarah. Perhaps getting all upset and in their face was wrong. You should have done this:

http://www.youtube.com/watch?v=axmDT5JpzyQ

Hmm? I don't care where you work dear. It has no bearing on this topic: None at all.

"Most" companies huh? which ones? an ISP has EVERY right to ban for foul language, indecent content, general idiocy and much more.

Message boards regularly remove content when it gets foul enough.

ISPs regularly ban the foulest users.

read LL's ToS again sometime: They can ban anyone, for anything, at any time.

Don't like it?

Leave.

Don't like losing money because LL decided to ban you for whatever the reason may be? Don't base your entire income on SL.

Don't like hearing the way things work? don't like that it upsets your morals? Don't like that it doesn't fit in with the way your unimportant, meaningless (in the contect of this thread) job?

Mute me.

Sorry, but who is making the comment is very relevant. If you don't have the guts to say what you think in the open, then any thing you say is worthless. Come on, man up. Tell us who you normally are. Inquiring minds want to know.

Interesting about the AOL reference.

Isn't M Linden of AOL allumni?

-Atashi

This to me is what anyone should do if they do not like the way LL are doing things.

IF someone is not happy with any changes made, then just sell and leave, get out before it gets worse

In this case, swearing at or about the company was silly, childish, and yes, they deserved a suspension. (It was not a ban, it was a 3 day suspension) There is a difference.

If it had been someone lesser known in the community I am sure that the suspension would not have been lifted.

and the uproar about it here, would not be taking place, the person would have been told they deserve it.

The only reason people are upset is because it happened to "one of their own" and not a faceless stranger.

I stand by my opinion, and that is that Sarah got what she deserved, and it should not have been lifted. Now she knows if she does it again, all she has to do is contact live help, do whatever she did this time, and get the suspension lifted.
Nothing learned.

Anywho... have a nice day folks... and remember, if you do not like something to do with SL, no one is forcing you to stick around, except... you. You have no one to blame, except you. Only you can decide if you will put up with it, or walk away.

I am curious too as to who it might be, but hell, this is not the first time an alt came on the forums to say something incognito, I say meh, whatever.

The words are the same no matter who says them.

*cues Twilight Zone music

And AOL did set the standard for abysmal customer service.

*goes to make popcorn

"One of their own"? You mean a friend?

You must live in a lonely world if supporting a friend, even if they are misguided is a bad thing.

to a moment of weakness. I read your blog post Sarah...I particularly love the bit where they claim to have 'investigated' the issue. Exactly how much investigation could have done on the spot?

I'm sorry it's just plain silly, if I call my ISP with some issue over my service and get the run around and lose it and say F The Company (not an individual); does that mean they have the right to cut off my internet connection to 'punish me'?

That's ridiculous. I have paid for the service. I have a right to what I paid for. Just as the rep has the right to hang up on me, or ask me to tone it down.

That's what bothers me most. Are the employees at LL so immature that they are incapable of using anything but the 'ban' button to resolve a dispute with a *paying* customer? Why not simply ask Sarah to refrain from using that sort of language? Why not drop her from the chat? Why not send her a warning?

Look, I know how tough customer service can be, I have been both a 411 operator and a CSR rep for a foods company having money troubles. Talk about two jobs which bring you in contact with irate people! So I know and respect how difficult it can be give good customer service. And I know how easy it is.

I think if this were an isolated incident, this banning issue, this thread wouldn't be so interesting. But the fact is, that LL customer service has a long track record of sucking; and their banning practices downright whimsical. Hell, *I'm* pissed. And it didn't even happen to me, but it could.

its funny, i appreciate opinions from people who are completely anonymous to me all the time. even sometimes negative ones.

must suck to live in a world where only vetted known entities can have a valid opinion (or worse yet, a pretend world where anonymous opinions 'don't count' and then go on to show by their reactions that they do).

i suspect that the above holds true for many people. some may just suppress such feelings for the purpose of defending a friend though.

This is Apples and Oranges.

AOL doesn't ban for profanity (when they do) because of some imagined status as Upholders of Morality. They ban (when they do) because they fear regulation by the FCC.
If Congress receives enough outraged calls, letters and emails [irony!] from outraged voters, they may well rule AOL and similar providers to be Common Carriers. This would make them subject to extensive oversight by the FCC. This is something they want to avoid.

The blog-chat about the new OS policy, on the other hand, was not open to people under 18. Yes, it's possible that someone under 18 could have been there, but recall that only people who've gone to the trouble of making an account with SL could have been present. This is quite unlike the situation with most message boards, which permit any member of the general public to read them. This is also unlike the situation with AOL chat rooms, which are not age-restricted.

The 'cussing when talking to a customer service rep' analogy is far more relevant here than is the AOL analogy.

It won't matter as you will probably delete your post in a short while anyway, as usual.

The words of a coward have no value. Rha, you know me. I will always say what I think to anyone. I will take unpopular positions and stand by them. I don't hide behind an alt to do it. I think you are the same way. While I don't always agree with you, I do respect you. But I cannot and will not respect a coward or anything they have to say.

FJ Linden (Frank Ambrose), who seems to be Cory's replacement, is.

No it's just a cowardly move on your part. It's your way of avoiding the responsibility of dealing with however that person may react to this situation. You have no right to preach responsibility and how a proper adult should behave when you are doing this.

The only reason my work came into it is that someone mentioned no one has the right to swear at a CS rep for a company, and if they do so getting banned/suspended is reasonable and happens all the time. I have worked customer service since I was 13. I am now 33. At no time, anytime, have I been permitted to ban a customer from a store/cancel their service/suspend their service short of them threatening me with death. In fact if I had said anything in my defence, I would be written up. It's as true with my current IT job (which happens to relate closest to SL) as with my high school retail job. In fact, when taking sup calls, I am not allowed to hang up or retaliate in any way or I face disciplinary action.

If someone who works for LL can't handle a FU LL they need a new line of work.

LL over reacted. It has nothing to do with it being Sarah, I would feel that way if it was anyone else. FU is not the worst thing that can be said, far from it. Hell, I wasn't allowed to react to a customer telling me they hoped a technician died and that he had children who had a horrible christmas because of it last week...and that is far, far worse than FU.

Some people in this thread seem to lose sight of that because they are blinded by their own self righteousness.

I don't think Sarah owes LL a single thing, in fact it's LL who owes her an apology.

they did resolve it out another way.

so this is quite the tempest in a teapot.

look. again, LL isnt my fave company EITHER. not by a LONG shot. i'm just puzzled that people are overreacting so much.

i've also always thought that if you get perma banned, you should get a pro rated tier refund and chance to sale your land and pull your money out of SL. i do think that LL goes too far sometimes, but this is not such a case.

the level of drama surrounding this incident is not proportionate to the wrist slap she got.

damm! i just threw a hot dog down the hallway and got NUTHIN for it.

supporting a friend is not a bad thing

If my friends do something I disagree with and I feel is wrong, I won't support them in it, I tell them what they did was wrong to me. If a friend does something that a stranger would be bashed for, then in my opinion my friend would deserve the same as the stranger.
sure I would be there for them, in private, and be the shoulder to lean on, however I would not tell them what they did was right or ok.

That to me is a true friend, one who tells you like it is, and doesn't sugar coat everything, and will be honest and tell you when you mess up.

You are still cute 3. My favorite girl named after office supplies.