Welcome to the Second Life Forums Archive

These forums are CLOSED. Please visit the new forums HERE

Forum Guidelines: Discussion with Katt Linden

Gordon Wendt
404 - User not found
Join date: 10 May 2006
Posts: 1,024
08-09-2008 00:10
From: FlipperPA Peregrine

BTW - how about a golf clap round of applause for Katt? She's been thrown into the fire and deserves credit for not just raising the topic, but dealing with a few years of pent-up frustration.


/me stands up facing towards Katt and starts clapping
_____________________
Twitter: http://www.twitter.com/GWendt
Plurk: http://www.plurk.com/GordonWendt

GW Designs: XStreetSL

Macphisto Angelus
JAFO
Join date: 21 Oct 2004
Posts: 5,831
08-09-2008 00:40
From: Kitty Barnett
If someone comes on the forums to badmouth their ex they just had a bad break-up with and posts some explicit pictures along with their RL details you would just want that person forum banned to come back with an alt ad nauseum until they grow tired of it?

More to the point: the policy has been in place for years now, has anyone ever been banned (not suspended, but an actual permanent ban) in-world due to what was said on the forums where there was absolutely no way to justify it? I realize it might require some careful stepping around the exact details if it's the case.


For the first part it would not make a difference. Banning them from in world does not stop them from alting up with a program to hide their ISP and keep right on posting to the forums or making Alts in world. There is no way banning them in world due to a forum violation prevents what you are suggesting from occurring.

On the second part it really doesn't matter how long the rule has been in place or how many have been banned from in world. Just because the trigger has not been pulled does not mean it is a good thing to leave the gun loaded. The point is that there are good people who would benefit the forums that will not come with a stupid rule like that in effect. The rule makes no sense. You should not equate the forum behaviors with in world consequences.
_____________________
From: Natalie P from SLU
Second Life: Where being the super important, extra special person you've always been sure you are (at least when you're drunk) can be a reality!


From: Ann Launay
I put on my robe and wizard ha...
Oh. Nevermind then.
Kitty Barnett
Registered User
Join date: 10 May 2006
Posts: 5,586
08-09-2008 02:13
From: Macphisto Angelus
For the first part it would not make a difference. Banning them from in world does not stop them from alting up with a program to hide their ISP and keep right on posting to the forums or making Alts in world. There is no way banning them in world due to a forum violation prevents what you are suggesting from occurring.
Banning someone from in-world is also quite ineffective, noone (or few) think LL should get rid of in-world bans. That said, I do think forum bans are a less effective deterrent with the decision to allow every no payment infothrow-away alt to post without their main facing any kind of penalty.

From: someone
On the second part it really doesn't matter how long the rule has been in place or how many have been banned from in world.
It matters a great deal because if it's been place for years but has never been used in a way that wasn't justifiable then you're just arguing for a principle that has no impact.

There are problems with the forums as they are (BBcode, lack of moderation, the current purpose of RA, which degree of general discussion is desirable and where it should go, etc) that actually need work and would have a big impact on the current forum community. Sidetracking by wanting the primary focus to be on possible in-world banning that never happens unless warranted isn't terribly productive. It *is* something that should be open to debate (although in a more productive fashion than is currently happening since there is little Linden feedback), but it's no more of a threat than it was last year.

There are some situations which just aren't excusable and the penalty should be there, if only to deter, in my opinion: disclosing of RL information, disclosing a permissions exploit, how to's for content theft, etc. None of those things relate only to the forums, they're tied to in-world and the penalty should reflect that.

Finally, contrast what some people post here and what they post in the thread about this one over on SLU. If the current guidelines get people to restate their opinions in a civil fashion or voice their disagreement with others without stooping to namecalling then they're serving their purpose.

(Actually, if I can make it to the GTeam office hour I'll ask whether they are responsible for ruling on forum bans extending to in-world and if they are it would be a lot more effective to discuss it with them rather than any other resident. Unless Katt says different I don't think she's responsible for that particular rule or has much say in it one way or the other)
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
08-09-2008 02:22
From: Macphisto Angelus
On the second part it really doesn't matter how long the rule has been in place or how many have been banned from in world. Just because the trigger has not been pulled does not mean it is a good thing to leave the gun loaded. The point is that there are good people who would benefit the forums that will not come with a stupid rule like that in effect. The rule makes no sense. You should not equate the forum behaviors with in world consequences.


I don't think people really have anything to worry about regarding this link. How often does it happen?

Those complaining about the link seem to have forgotten about the "Any reason or no reason" clause in the terms of service.

The only issue I have with such a link is if a forum infraction always leads to an inworld penalty, the vast majority of the time a forum penalty is suffice.

There are people who are banned from the forums right now who run business inworld, personally I think a fresh start should involve these people.
Pierce Kronos
Registered User
Join date: 25 Mar 2007
Posts: 41
08-09-2008 05:32
From: Kitty Barnett
(Actually, if I can make it to the GTeam office hour I'll ask whether they are responsible for ruling on forum bans extending to in-world and if they are it would be a lot more effective to discuss it with them rather than any other resident. Unless Katt says different I don't think she's responsible for that particular rule or has much say in it one way or the other)


The GTeam is not responsible for policing the forums nor enforcing TOS, CS or other rules on the forums or other forum type areas of SL. I know 'cause I AR'd some JIRA posts and was told by GTeam folks that other Lindens are responsible for the forums and the GTeam's purvue does not extend to it. However, sometimes you get different answers to differently worded questions so do indeed come by the GTeam Office Hours and have a go.

To my knowledge, suspensions and bans (as well as TOS and CS) apply to all areas of Second Life, IE, Second Life in total -- they (rightfully) do not differentiate between one "area" and another.
Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
08-09-2008 07:42
From: SuezanneC Baskerville
To summarize, what's being asked for are a support forum, (content creation plus resident answers), and, a "pleasant chat" forum for people cheating their employers while bored at work, and, a hateful vulgar forum for people with drug abuse problems to say f*ck and *ssh*le a lot, engage in nationalist bigotry (since nationalist bigotry is not specifically mentioned in the Community Standards), talk about dolcett (with pictures), and such, which the pleasant chat participants will read but not participate in .

Ooh, just think of it, endless Bush versus Obama threads, that'll be sure to advance the development of the 3D internet. And they won't take a bit of work to write, just paste some old Bush-Gore threads into a word processor and run the find and replace and bit.

And if those forums are in a segregated place , where those who choose not participate will not have to see them, where is the problem? The new Forum software, like at SLU, makes it easy to block them from even showing up. While they may not "advance the development of the 3d Internet" it will provide for the basic need of human social interaction. Not everyone is a cold, plugged in cyberdrone, who never gets out and enjoys life away from their machines. People make friends here and like to share their experiences.

I wouldn't worry about the McCain vs Obama thing anyway. By the time anything is done around here, the Election will be far from over.
_____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.

http://brenda-connolly.blogspot.com
Kitty Barnett
Registered User
Join date: 10 May 2006
Posts: 5,586
08-09-2008 08:04
From: Pierce Kronos
The GTeam is not responsible for policing the forums nor enforcing TOS, CS or other rules on the forums or other forum type areas of SL. I know 'cause I AR'd some JIRA posts and was told by GTeam folks that other Lindens are responsible for the forums and the GTeam's purvue does not extend to it. However, sometimes you get different answers to differently worded questions so do indeed come by the GTeam Office Hours and have a go.
Thankies :).
Macphisto Angelus
JAFO
Join date: 21 Oct 2004
Posts: 5,831
08-09-2008 11:21
From: Ciaran Laval
I don't think people really have anything to worry about regarding this link. How often does it happen?

Those complaining about the link seem to have forgotten about the "Any reason or no reason" clause in the terms of service.

The only issue I have with such a link is if a forum infraction always leads to an inworld penalty, the vast majority of the time a forum penalty is suffice.

There are people who are banned from the forums right now who run business inworld, personally I think a fresh start should involve these people.


I agree that the fresh start should go to those people. They have built communities, businesses and good will in some cases in the world.

On the bannings in world issue.. it is just not needed. Right now it is being used as an extra threat for people to be good. I am well aware of the TOS and the any reason clause, but if the wrong person got over this someday and started making an example of people by banning them in world for forum behavior in hopes it will send a message they can more easily justify that action instead of looking bad for banning someone for no reason at all.

It is not needed. There are great Lindens.. but they are humans and abuse of their positions can happen from the wrong person. No need to leave the ability there.
_____________________
From: Natalie P from SLU
Second Life: Where being the super important, extra special person you've always been sure you are (at least when you're drunk) can be a reality!


From: Ann Launay
I put on my robe and wizard ha...
Oh. Nevermind then.
Macphisto Angelus
JAFO
Join date: 21 Oct 2004
Posts: 5,831
08-09-2008 11:25
From: Kitty Barnett
Banning someone from in-world is also quite ineffective, noone (or few) think LL should get rid of in-world bans. That said, I do think forum bans are a less effective deterrent with the decision to allow every no payment infothrow-away alt to post without their main facing any kind of penalty.

It matters a great deal because if it's been place for years but has never been used in a way that wasn't justifiable then you're just arguing for a principle that has no impact.

There are problems with the forums as they are (BBcode, lack of moderation, the current purpose of RA, which degree of general discussion is desirable and where it should go, etc) that actually need work and would have a big impact on the current forum community. Sidetracking by wanting the primary focus to be on possible in-world banning that never happens unless warranted isn't terribly productive. It *is* something that should be open to debate (although in a more productive fashion than is currently happening since there is little Linden feedback), but it's no more of a threat than it was last year.

There are some situations which just aren't excusable and the penalty should be there, if only to deter, in my opinion: disclosing of RL information, disclosing a permissions exploit, how to's for content theft, etc. None of those things relate only to the forums, they're tied to in-world and the penalty should reflect that.

Finally, contrast what some people post here and what they post in the thread about this one over on SLU. If the current guidelines get people to restate their opinions in a civil fashion or voice their disagreement with others without stooping to namecalling then they're serving their purpose.

(Actually, if I can make it to the GTeam office hour I'll ask whether they are responsible for ruling on forum bans extending to in-world and if they are it would be a lot more effective to discuss it with them rather than any other resident. Unless Katt says different I don't think she's responsible for that particular rule or has much say in it one way or the other)


I understand where you are coming from Kitty. I just don't agree that connecting in world bans with forum bans sends the right message. See my post to Ciaran about the potential for abuse it leaves open.

Thanks for taking on the responsibility of asking at the G Team meeting. Please report your findings here or if this is closed PM me with the results if you don't mind. :)
_____________________
From: Natalie P from SLU
Second Life: Where being the super important, extra special person you've always been sure you are (at least when you're drunk) can be a reality!


From: Ann Launay
I put on my robe and wizard ha...
Oh. Nevermind then.
Kitty Barnett
Registered User
Join date: 10 May 2006
Posts: 5,586
08-09-2008 13:46
From: Macphisto Angelus
Thanks for taking on the responsibility of asking at the G Team meeting. Please report your findings here or if this is closed PM me with the results if you don't mind. :)
I asked and the answer really was just a non sequitur to me to the point where I'd have to think that he just doesn't know how forum abuse is handled or even heard of it before (it was restated 2 different ways so I really don't think the question itself was confusing).

However, when someone asked if the GTeam would act on ARs filed against JIRA comments he indicated that they govern "just about anything that has a secondlife.com address (wiki... pjira....)" which would imply that they should be dealing with forum offenses.

In short I took away that they should be dealing with it, but currently aren't and really don't know anything about it.

I didn't post the chat log since I don't think it would be productive to have it nit-picked over in this thread, but since they're free to share IM/PM me if you want the relevant portion and maybe you'll read something into it I missed :).

(& Thankies to Pierce for his answer a few posts back... I thought your name looked familiar :p)
Macphisto Angelus
JAFO
Join date: 21 Oct 2004
Posts: 5,831
08-09-2008 15:49
Thank you, Kitty. :)
_____________________
From: Natalie P from SLU
Second Life: Where being the super important, extra special person you've always been sure you are (at least when you're drunk) can be a reality!


From: Ann Launay
I put on my robe and wizard ha...
Oh. Nevermind then.
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
Guideline text
08-09-2008 16:36
Thanks, Katt, for doing more work on the forums! Yay!

I've been absent from the forums for a couple of weeks, which is good because I come to this discussion with maybe a little more perspective than usual for me. But, it means I have a lot to say, which I'll split into multiple posts ... hoping you all don't mind.

Wrt the text (not content) of the guidelines:

I thnk it would help to see the rules extracted from the other sections ("Share...", "Explore..." etc.) and put into a simple-to-find "Rules" section. This may be what the "Fine Print" section was meant to be; if so, please call it something like "Rules" or "Do's and Don'ts", and be sure it's complete! Your other sections are great because they give context for the rules, but ultimately we really need a simple bulleted list that folks can point to and say "rule number 3".

Thanks very much for the explicit "penalties" section. This is much more detailed than what we had. The documentation of the escalation process for penalties is particularly welcome.

Something to add to the penalties section: I would love to know that forum suspensions and bannings are always reported as an incident at such-and-so region in the Incident Report section of the website (may I suggest "SL Forum" as an appropriate region!).
.
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
Fewer Questions!!
08-09-2008 16:51
I agree with Qie that I don't see as many questions being asked/answered . Actually, the content fora seem to have the same volume as they always did (it would be nice to have numbers on this); but RA seems to me to have fewer real questions.

I think the current degree of socializing in RA, particularly amongst regular posters, may be intimidating newcomers. Let's make a General Discussion area, and see if that helps. Regulars can always use the "New Posts" button if they want to both answer questions and socialize.

Personally, I find myself less inclined to post news items about LL for discussion in RA. It just seems like the forum is busily occupied with the neverending thread and spinoff discussions, so I feel like I don't want to "interrupt" with a serious thread about, for example, why LL keeps bringing up Facebook when discussing SL community dynamics.
.
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
Bans/suspensions
08-09-2008 17:30
I'm on the fence about whether LL should reserve the right to ban inworld as the result of forum transgressions.

On the pro side, let's remember that residents do NOT risk losing their inworld business as a result of a bad day. In the guidelines, bans are a possibility after the FIFTH incident. (Katt, I would love to see a word or two about some sort of timeout on this; that is, if Flipper had one infraction each of his five years in SL, presumably he would not be banned. On the other hand, if someone committed 5 offenses within three months, they'd be forum banned, and if their conduct was really heinous, an inworld ban would be considered?)

I've asked in both these forums and on SLU how many people were inworld banned as a result of forum activities. In both places, even those disturbed by the possibility of inworld bans freely admitted that VERY few bans, fewer than 5, had ever been given.

On the con side, I have heard residents, particularly on SLU, express fear that they would be banned inworld for insulting a Linden or griping about LL policy on the forums. These fears are incomprehensible to me, but ... surely they are not a good thing. Perhaps it would be worth doing away with inworld bans, just to calm such ... even if irrational ... fears.

WRT another aspect of penalties: I'm encouraged to see Katt refer to an appeals process. i would like to know more about this ... particularly, who would review appeals? How many people (I feel strongly that more than one person should be involved in making and reviewing bans).

Thanks for reading, I'm done for the moment!
.
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
08-09-2008 17:39
From: Nika Talaj
I'm on the fence about whether LL should reserve the right to ban inworld as the result of forum transgressions..

Except for the most extreme cases, I'd rather they left that bit out. Although accounts are shared between SL and the forums, they're very different places. What may be totally inappropriate here might be perfectly fine in-world.
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
08-09-2008 17:55
From: Sindy Tsure
Except for the most extreme cases, I'd rather they left that bit out.
Aren't the "most extreme cases" the only ones the policy is talking about?
From: someone
A ban is the permanent deactivation of the violator’s account with the Second Life Forums and for the most serious or repeat offenders, could include a ban from inworld activities as well.
If LL leaves it out of the guidelines, they would NEVER be able to ban anyone inworld for forum aggression, griefing, slander, etc.. When I put myself in LL's position, I'm not sure I would sign on for that.
.
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
08-09-2008 17:59
From: Nika Talaj
Aren't the "most extreme cases" the only ones the policy is talking about?

It looked to me like the new rules were more about quantity than quality.

Jumpy has certainly gotten in enough trouble here to, under the new/proposed rules, never be able to come back to the forums. I certainly wouldn't miss him here, damn spam bot, but don't think he's done anything bad enough to merit an in-world ban.
Macphisto Angelus
JAFO
Join date: 21 Oct 2004
Posts: 5,831
08-10-2008 01:18
From: Nika Talaj
Aren't the "most extreme cases" the only ones the policy is talking about?
If LL leaves it out of the guidelines, they would NEVER be able to ban anyone inworld for forum aggression, griefing, slander, etc.. When I put myself in LL's position, I'm not sure I would sign on for that.
.


Consider this for a moment. LL can ban anyone, anywhere anytime. That is something we all live under anytime we log in the SL world.

If they took the ban in world connection away from the forum would it really cause them to lose their power over banning someone if they feel like it? Not as far as I can see.

But taking that silly rule out of the forum guidelines will bring people here that can benefit the forums and be benefited by them that won't come with that hanging over them.

So, remove the rule and it becomes a positive PR move on the Linden end and it opens up the forums to long term SLers (and some new ones) that won't post here as the rule stands. All this while not taking a instance of power out of LL's hands to ban someone if they feel like it.

Honestly, it comes down to the wording. So weighing that I see the positive move on removing it all together. :)

OK, that is likely the only valid point I have left for that rule. I will try to keep my future comments geared on other matters pertaining to the guidelines.
_____________________
From: Natalie P from SLU
Second Life: Where being the super important, extra special person you've always been sure you are (at least when you're drunk) can be a reality!


From: Ann Launay
I put on my robe and wizard ha...
Oh. Nevermind then.
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
08-10-2008 02:40
From: Nika Talaj
I think the current degree of socializing in RA, particularly amongst regular posters, may be intimidating newcomers. Let's make a General Discussion area, and see if that helps. Regulars can always use the "New Posts" button if they want to both answer questions and socialize.


I still say that any new forum should be the one for these questions and answers and that resident answers should be left as is. Questions do get asked there, newbies do arrive and ask away. The broad nature of that forum lends itself to being the general one, the content forums are more specific and therefore attract more specific questions and discussions.

From: Nika Talaj
Personally, I find myself less inclined to post news items about LL for discussion in RA. It just seems like the forum is busily occupied with the neverending thread and spinoff discussions, so I feel like I don't want to "interrupt" with a serious thread about, for example, why LL keeps bringing up Facebook when discussing SL community dynamics.
.


Yet this is the sort of item that fits perfectly into Resident Answers as it stands but is not really suitable for a fourm that is specifically designed for questions about how to do things within Second life.
Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
08-10-2008 11:21
From: Nika Talaj

Personally, I find myself less inclined to post news items about LL for discussion in RA. It just seems like the forum is busily occupied with the neverending thread and spinoff discussions, so I feel like I don't want to "interrupt" with a serious thread about, for example, why LL keeps bringing up Facebook when discussing SL community dynamics.
.


I actually think the opposite Nika.

RA is starved for good topics. If you were to start a thread as you described it would most likely be well received as I know a lot of posters would see a fresher topic as A welcome change.
SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
08-10-2008 11:28
From: Brenda Connolly
Not everyone is a cold, plugged in cyberdrone, who never gets out and enjoys life away from their machines. People make friends here and like to share their experiences.
People who have questions about how to use SL, and the people who answer them, are cyberdrones, and it's real important to provide two separate forums to serve the needs of people who are out enjoying their lives and not at their machines.

Sure, that makes a lot of sense. :rolleyes:
_____________________
-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-
Kathy Morellet
Registered User
Join date: 26 Jul 2006
Posts: 809
08-10-2008 20:14
From: Ciaran Laval
I still say that any new forum should be the one for these questions and answers and that resident answers should be left as is. Questions do get asked there, newbies do arrive and ask away. The broad nature of that forum lends itself to being the general one, the content forums are more specific and therefore attract more specific questions and discussions.


Then rename Resident Answers to Resident Discussions and make a new forum called Resident Answers for, oh, I dunno, residents to answer other residents questions maybe?
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
08-11-2008 11:33


Last day to give feedback on the new guidelines!

That'll be $L500, Katt.

:D
Macphisto Angelus
JAFO
Join date: 21 Oct 2004
Posts: 5,831
08-11-2008 11:35
More smilies!



_____________________
From: Natalie P from SLU
Second Life: Where being the super important, extra special person you've always been sure you are (at least when you're drunk) can be a reality!


From: Ann Launay
I put on my robe and wizard ha...
Oh. Nevermind then.
Saiki Spirt
Chaos,Panic,Disorder.DONE
Join date: 1 Jun 2008
Posts: 187
08-11-2008 13:20
I gots a question. why is SL forums a PG area?
_____________________
They call me Crazy, I say they're crazy!
1 2 3 4 5 6 7 8 9