I think it's quite clear to people that this forum is *not* a discussion with JL although Lindens are reading them (witness the occasional moderation). I don't think you can expect Linden feedback in this forum.
However, Jack Linden is meeting with with residents inworld, both at Concierge and at user level. So in the absence of a Jack linden post I thought I would put an edited transcript of JL's last office hour (see below for a link to the full transcript. Highlighted aspects of this transcript have already appeared previously in this forum.
The way the system went was that people were asked to IM Patch Linden with questions and JL would reply only to those questions. I've therefore only extracted out what PL or JL said. The beginning was a bit chaotic but it smoothed out at the end.
Pick out whatever info you want to discuss and don't shoot the messenger

. the full transcript is always there if you want to check what was actually said.
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http://homeless.inworld.sl/2008/10/jack-linden-office-hour-10-30-2008-transcriptPatch Linden: ====> How many open space sims are there on the grid, and how many individual owners are there?
Jack Linden shouts: There are 13,000 Openspaces, several hundred of which are Linden owned. So there are several thousand owners (I don’t have the exact figure to hand)
so the Q.. What about those of us with 3 or less sims who haven’t the plans nor ability to go forward with a fourth and convert to a full sim? Are we just out of luck and going to be forced to abandon or will we be given the option to keep them with the higher tier?
We may look at ways to help there, if people want to convert to a full region. That’s certainly on the table as an option
Patch Linden: =====> As obviously there is a financial reason for the decision are you going to provide support for residents with free conversions from now until the deadline so we can change the sims back. Also will you be exploring the 2 Open Space Sim idea for higher prims - as commercially these could fill the gap.
Jack Linden shouts: I think that allowing a period of free conversions is fair, so i would think we could help with that. And yes, we will look at ways to add further value and performance to Openspaces, in the usage model they are mostly being used for now. The CPU ratio is one option.
Patch Linden shouts: =====> hi please could you explain why the OS sims where prim doubled, and allowed to be non connected to estate sims?
Jack Linden shouts: So i’m asked why the prim counts were raised and other improvements made. Let me answer that one.
First of all, Prims are not the only load and probably not the biggest part of load - agents, scripts and even textures add up to load. With load based issues, it’s hard to predict usage levels, how that will affect the databases, bandwidth and so on, and those issues are emerging ones as the count of Openspaces shot up. To be clear, we don’t think that the change of use is a bad thing, we added extra utility to Openspaces ahead of seeing the popularity or net effects, and yes that is difficult because there are some that use them for empty space and many more that do not. So this isn’t about stopping that change of use, it’s about recognising the extra costs we incur, and the extra value residents are getting too.
The non-connected issue.. I think my last shout covered that.. we had thought the extra functionality would be a positive, so I understand why you ask that.
Jack Linden shouts: =======> To the Question.. how does that (# of openspaces) compare with the number of full regions on the grid, and what metrivs were used to determine that open space sims are using more resources than their cost justifies?
Jack Linden shouts: there are 32000 regions in all; 5,000 of those are Linden Mainland. there are lots of metrics around usage levels, from simple numbers such as you see in the inworld stats window, to User hours and concurrency for Openspaces. No single figure gives the whole view. But I think if you explore the Openspaces, you’ll see that set against the intended original purpose, empty areas, very few are used that way these days. I linked in yesterdays post to the KB article which was fairly explicit I think, about intended use for them
Patch Linden shouts: =====> Hi…would it not be possible to grandfather the existing openspace…but on any transfers of those islands….they move to the new costings? That would ensure natural reduction of those problem sims because let’s face it…your problem is misuse. If you put the price up…. does that misuse beacome OK?
ack Linden shouts: As is probably clear from the announcement, we need to recognise that extra load, the extra value Openspaces have - if we grandfather indefinitely, the load from those grandfathered regions is still there, and we’re not recognising that extra cost.
So simply grandfathering, doesn’t really act as a solution. Whether there are ways to phase grandfathering, which is something several people have suggested, is something we are discussing
Patch Linden shouts: ====> could you just cap the agent’s in a sim to 10 and keep the price the same?
Jack Linden shouts: Re. agent caps.. first of all, we’d have to add that via development, but the main point is that agents alone are also not the only aspect of load. It might help, but then 1 agent with many scripted attachments can be as high load as 10 with less
Jack Linden shouts: ========> onto the Linden Mos Ainsley region. This was and has always been on a full CPU, it was however originally built by the DPW moles on some Voids which had the lower prim setting. So when we moved them, that 3750 limit was still there, but they were full regions, not openspaces. So that caused some raised eyebrows, which I can understand. .but it was just a config booboo. they were not openspaces.
Patch Linden shouts: =====> How does increasing the price affect in anyways the perfomance of the OS? Will you guys be improving the OS?
Jack Linden shouts: Yes, definitely. Now that we are clear about the demand from you guys for a higher performing product, we will be working to make them better. We’re really very pleased that they have been so popular, but the pricing and positioning just wasn’t right.
Patch Linden shouts: =====> Suppose that Linden Labs were to decide to allow truly “low-use” water sims to stay at the current rate, hypothetically….would there be any way to clamp their resource use, such as max frame time or max packets, to ensure compliance?
Jack Linden shouts: That’s a great question. We do not currently have a way to do that, to support the genuine ‘open space’ usage with hard limits built into the simulator, but we’ve certainly been seeing in the feedback that some people still want that use. The sailing community for example, who are the classic example of Openspace use. So we’re looking at how we recognise that different usage level now, including how technically we might achieve that.
Patch Linden shouts: ======> Jack you say the VALUE of them has gone up, can you tell me of the 66% price increase what % is used to cover ADDITIONAL costs and what% is for the perceeved value?
Jack Linden: That’s a deep question for this kind of forum, and I don’t think we percieve it quite that way. Rather we are looking at how normal regions with their value vs usage compares to Openspaces, where the costs have been much lower for residents but clearly higher for us
Patch Linden shouts: ====> What is your deadline for finalising what you will and wont do to smooth the conversion? IE. Free conversions, final say in usage, loads, etc….?
Jack Linden shouts: We don’t want this to be a long process, but we do want it to be as measured and correct a decision as it can be. So I would hope to be coming back to the community next week with our thinking. In terms of the price changes, they will not hit owners directly for 60-90 days depending on their bill dates but we know this has to be wrapped up so we wil lwork as fast as we can to respond
Patch Linden shouts: =====> What about the people with just like 2 or 3 OS … could you not offer us to convert to a FS without the cost of converting ? And we would pay the extra 45 bucks a munth for a FS
Jack Linden shouts: ***** Yes, we’re looking at making converting (in general) back to normal regions easier, and that includes waiving the conversion fee.
Patch Linden shouts: ====> Jack, why not Gradfather the OS that are online and NOT sell anyomore via the Land store and Then fix the Backend?
Jack Linden: ***** That’s a good question: if we grandfather, that doesn’t resolve the extra load. And if we stop selling them altogether that doesn’t help those that still want to buy them, and of course we have to balance any decisions we make with our position as a business. I’ll also do some additional sessions over the next few days as I want to give as many of you time to talk to us as possible.
Patch Linden shouts: =====> Is LL going to provide us with a method of knowing that our OSS is operating within guidelines or not?
Jack Linden shouts: Yes, we are drawing up some guidance on what will work well, what will cause performance problems and where the line is. It’s going to be something of a ‘guide’ rather than a rule because load is a complex thing, but we’re working on that now. In addition, for those that are really pushing them do hard that it’s affecting other regions, we will be reaching out to discuss and educate.
Patch Linden shouts: =======> Jack, LL is claiming a loss due to performance. But todays hardware is superior in performance per core with more internal cache. LL is using 1 CPU with 2 - 4 cores for multiple sims vs. the old 1 server per 1 sim model… Please explain the LL loss.
Jack Linden shouts: Firstly, although classes of hardware do improve at each level, all the class 5s are effectively the same and the server spec that simulators run on is just one part of the equation anyway.. the back end databases, bandwidth etcetera also play a part
Patch Linden shouts: ====> What’s the average land price (ML) and does the decline of ML pricing have anything do to with your policy change regarding Openspace sims?
Jack Linden shouts: The Mainland average price per meter (mean average) has been floating between L$5.5 per meter and L$6.5 per meter for some time now. It’s been quite consistent at that level with only small deviations for single days. And no, it had no part in this decision at all.
Patch Linden: =====> Can we have an Openspace product with 7500 prims, 10-20 agents for say $150?
Jack Linden shouts: A bold question! I think we’re looking at how we deal with the different levels of use, and performance expectations. I can’t answer definitively other than th say that we recognise that different people require different kinds of openspace.
Patch Linden shouts: =====> How will performance improve if everybody actually pays the price increase? You are still going to have the same number of openspaces on the same server type…And the problem is the same again just like it is if you had decided to grandfather them?
Jack Linden shouts: ***** I’d love to answer that with definite points, but as you know this is being discussed. Do we want to improve and invest in this product, absolutely. Are there options to do that which would fit with the newer pricing, definitely. Changing the level of simulators per CPU is one that has been mentioned many times in the forums and elsewhere. There are lots of options that we’re looking at regarding improvements.
Patch Linden shouts: =====> You answered the free transfer question and you consider that as an option and I for one appreciate that .. but could you consider buying OS back at cost (say if you dont have enough left over for a transf. ) the resell value just went through the floor ?
Jack Linden shouts: ***** We haven’t made any decisions on credits or buyback, although we have allowed refunds for very recent Openspace purchases. So I can’t give a definite on that question other than to reiterate that we’ll consider it. Obviously, it’s potentially a tough thing to support
Patch Linden shouts: =====> You speak about load on the servers, usage, grid impact - wouldn’t it be better to address other issues that negatively impact grid performance first like camping bots from unpaid accounts, etc before slamming your paying customers? Also how about going back to 4 OS groupings, setting all 4 to the same core?
Jack Linden shouts: ***** Other resource related issues like camping chairs and land cutting are actively being looked at, and will be dealt with though those mainland issues are separate from this Openspace one. They are all being worked on concurrently.
as for pinning to a server or core, that touches on grid contingency and how we keep regions up, pinning like that isn’t something we can currently support in that way.
Patch Linden shouts: =====> Will there be less OS per CPU with this Price increase? will there be better preformance out of the CPU’s being able to handel more scripts textures Prims ect so there is a Value for everyones money?
Jack Linden shouts: ***** We’re taking the performance issue very seriously, so yes, will we be looking to improve them as a product. We have some technical ideas already on the table (such as the cpu ratio as mentioned).