can't log in properly

not true, im on dial up until i get my DSL transfered to another company. stay out of high traffic areas, and highly scripted areas and You will be fine ....loading is slow yes, but if You can go so something else for about 5-10 minutes its all good.

I have had, since Xmas, the same problem as outlined by the OP.

Having emailed support, I was advised that it is my ISP that is blocking SL at peak times!

I also have tiscali.. damn them.. but had no problems 'til two updates ago. Why the issues now?

ps- crasholaville/cant get back on from 4-11pm uk time

I can't log in and if i do get logged in my screen looks really creepy. And it don't look right. I know it ain't my computer cause I rebooted it when it would happen.

11! not bad, it's more like 4pm-12midnight for me, and this just doesn't suit my sleep patern.

Really is bad news, the First Look viewer can log you in at these times, but try tp-ing and it crashes like clockwork - I'm not bothering with First Look downloads anymore now, the tp issue is never addressed & to me that is a game breaking bug!! priorities tsh!

Next update will be First look,

I called their Customer Service (an oxymoron if ever there was one) today at 5pm GMT to ask why the ports were being blocked at 4.30 when the FUP states from 6-11.
I was in the call waiting queue for 15 mins and spoke to someone long enough to ask the question and be told to e-mail support.
I have sent an e-mail, so lets see what tosh I am given this time.

the problem now must be the new port number that SL tries to connect to our computers with .. it must be identified as being peer to peer and so they (Tiscali) block it during peak hours

Chang I think you may be right as I didn't have this amount of grief until this client.

There are so many tiscali users in-world, it ould be interesting to see if we could all meet up and find out exactlu how many of us there are.

If you are using Tiscali, please check your Tiscali mailbox to see of they have sent you warning letters about their 'Fair Usage Policy'.

If they have please email me at [email]de@e3.co.uk[/email] with 'Tiscali' in the Subject Line.

Please tell me:

What tiscali service you use (8M/b, etc...)
What 'Fair Usage' policy warnings you received (if any)
and if Tiscali have requested that you reduce usage before they will restore your service

I believe that their 'Fair Usage' policy is invalid under UK law. I am filing court proceedings next week against Tiscali.

Furthermore, any interference with your usage of SL may be harassment.

I have so much evidence against Tiscali now that I think they have SERIOUS problems. Trust me, I know what I am talking about.

******
EXTRA
If anyone has evidence that Tiscali is blocking specific Ports and thus interfering with using Secondlife, please also email me, with details about how you have found this out. The more info the better.

Again, please email me at [email]de@e3.co.uk[/email] with 'Tiscali' in the Subject Line.

******

REMEMBER... Tiscali promise 'Unlimited' Broadband and so that is what you are legally entitled to. No ifs, No buts.

Just another thought...

Is it just coincidence that SL made their browser Open Source recently... making it possible for malicious ISP's to easily identify which Ports are used, and block them to interfere with SL users?

Perhaps LL ought to have a word with a certain UK ISP and threaten them with legal proceedings.

Mentioning no ISP names of course

I've been a Tiscali Customer for years and I've never had an email about fair useage, I don't do music downloads either so SL is the ONLY downloading I do so I imagine I'd have to be on SL constantly to contravene that. I'm going to copy and paste a link to this forum thread to the help people at Tiscali to try to make them see that it is a big problem!

Update

I have now made a formal complaint to OfCom about the conduct of an ISP in the UK.

I am now preparing a detailed dossier of evidence to present in civil court proceedings, suing for damages and for court rulings with regards to unfair contract terms, fraud, harassment, blackmail and racketeering by a UK ISP, which I intend to submit in the next few days.

I also intend to refer the matter to the UK Government's Office of Fair Trading, to demonstrate unfair contract terms, fraud, harassment, blackmail and racketeering by a UK ISP. I intend to submit the evidence shortly in the expectation that criminal charges will be brought.

Watch this space.

I may wait to see how the civil case proceeds before making full submissions to the OFT, as I shall be seeking Court rulings on specific legal points which may help the OFT.

Good for you! I have now changed ISP from tiscali, at this time I really didn't want to go down this route, not to say that I wouldn't have.

I submitted a complaint about tiscali to ISPA a couple of weeks ago. On Tuesday I got a call from BT who said that my exchange was having some problems which they were working on - this was the result of my complaint!!!!!!! Ok, people in my area may have some problems with the exchange, but that can be resolved. Getting fobbed off is another thing though, as there is no justification for cutting a port between the reasonable hours of 4-11pm - I paid for anytime with tiscali 2mb, I've never seen 2mb connections, contacted support in India many times to get fobbed off even more (not that I blame the frontline support as they are told what to say by the real rogues!).

You may have a good case against tiscali as they do not define what fair use is, everyone needs actual figures or it's for nothing.

I have never received any emails regarding the FUP, no warnings, yet my internet activity has been somewhat limited by them for the last 6 months or so in this manner.

I'm so glad to be transferring from them, as I've been an online gamer for a long time & if you are an online gamer - don't do tiscali, ever!!!!!! If a tiscali customer just uses the package for surfing the net, occasional downloads - those customers won't even notice the difference, that's why the tiscali forums are full of what I'd call the 'forum mafia' deliberately dashing serious complaints from gamers & people who use P2P with feeble & aggressive nonsense.

Wish you all the best with your legal action!

Thanks Cheri, but lets be clear, SL is a Client-Server application, not Peer-to-Peer, so doesn't even fall within the vague and unreasonable Tiscali request to avoid P2P applications.

Just for the record, I have analysed my total 8Mb usage over the past 5 months... I have used less than 1% of the theoretical total download capacity of my 8Mb link. No court in the land would consider that excessive.

Nor can they blame some customers for reducing the level of bandwidth or service to other customers. Congestion arises from their failure to provide enough overall capacity to meet their contractual obligations to ALL their customers. In the FUP they effectively admit that they know that have insufficient capacity, which is damning.

It's like selling 1200 tickets for a 1000-seat theatre, and then blaming the theatregoers for the non-availablity of seats. They haven't a snowball's chance in hell of making their contract stick.

I called Customer Care to complain about the FUP, the lack of any notification that FUP will be applied and generally get some answers with no brush off.
The woman was very good at quoting the company line about the Terms & Conditions stating clearly that a FUP would be activated to which I repsonded that had I ever been given a copy of the Terms & Conditions I may agree but as I hadn't how could I?
She said they are there clearly visible on the website to which I said at the time of speaking to someone prior to initiating this contract I had moved house and had no internet access at all and I SPOKE to an advisor and asked if there was any capping and was assured there wasn't.
She apologised. She also said no warnings had been issued and therefore I could not be under FUP restrictions. She transferred me to Technical Support.

The woman I spoke to there was very helpful and told me no warnings had been issued and I was not restricted. I asked why I was having problems between 1800-2300hrs and I kept on and on and on...............

The result an admission that although I wasn't being restricted I was being banded through the exchange with other high users and that was causing congestion.

They have promised that as I am not under FUP restrictions that within ten days I will be transferred to the low user pipe.

Hmmm. Wonder if I'll get an FUP warning now!

I've had loadsa problems with the t mob about various issues over the years.. what else could we do to hold them accountable and get this sorted? Or, any recommendations anyone for halfway decent providers in the uk? I can't bear to speak to their pretendy customer wind up service

Finally I "solved" it. How?
Answer: Changing the Network setting for "Maximum Bandwidth" to 200. Until a few days ago, I had that value in around 1000 without any trouble and now, I don't now why, I need to set it to 200 (no more). Things rez very slow becose of lag but at least they rez and I can move, fly, chat again. This only works with the First Look client, with the oficial client there is no improvement.

I have not explanation but that worked for me as, I hope, a temporal solution. Maybe it can help others.

Thanks for that Checho. I am also trying to get in with First Look but I am unable to move, fly, get home. It will not allow me to change region (I end up at Iris or Korea) and I too have just reset bandwidth to 1000.
I will go reset it again.

1630hrs on the dot this week I have been booted and I cannot get in on the main client until 2300hrs

So, you're able to use the First Look client set at 200KB bandwidth?!

But, are you able to TP around? I know I can't.

As I said in my message: Gamers & people who use P2P, I'm aware of this.



It's the same for me pretty much, I'm no excessive user of bandwidth, I've never had any warnings regarding FUP.



yep, they're the most over subscribed ISP & they cannot even remotely offer the service they're selling - ispreview shows they have the most complaints & it's not gonna get any better, they're also up for sale & whoever buys them up will be able to offer a nice low price with all this going on, so in a nutshell - they're hardly worried about customers are they?!


o.O Said it above! If I were you just leave them, don't give the 'criminals' anymore cash!

Good ISP's with 'Real' broadband can be found at http://dslzoneuk.net OR http://ispreview.co.uk

Roll on Tuesday when my new ISP gets connected

It is definately the ISPs, though I am not with Tiscali (I am with Toucan, now part of Pipex).

Every evening I have had problems, though during the day it's fine. Last night I could log in the normal viewer at exactly 11pm. Today I was thrown out of it at 7pm even though all was fine up to that point.

I can log in with first look viewer, but if I move much I find myself zooming off into the distance unable to control my actions and can't teleport without being logged off.

Why has it just started happening? Does seem to be the time of the upgrade here. From what I can see, we all experienced it at the same time.

A ping test over several hours this evening shows EXACTLY where the culprits are:

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------ |------| ------|------|----- -|------ |
| ge-6-1-0.lon22.ip.tiscali.net - 81 | 16819 | 3259 | 15 | 32 | 2078 | 47 |

16819 bytes sent, only 3259 echoed, 81 % packet loss in the Tiscali host relay

Only 19% of the traffic gets through, and the ping is at a very low data rate. (64 bytes a second)

Yes, I can TP.

Anyone else have problems today? Crashola at 12.30ish and cant get back in.. Oh how i hates them, can we do something en masse to tackle this?