Europe Getting the Short end of the stick?

oooooooook

So... I am a Brit and although I do see the point of us getting the short end of the stick, I don't see it as a huge deal. Its just annoying that we get home from work or whatever and we can't jump on SL and do whatever it is we do. BUT, that being said, if LL were based in europe I am sure the other countries affected would have a lilttle bit of a whine. So being told to just get over it isn't really all that helpful, even if to some extent I agree

Personally, I just went to the pub after work, then I went shopping, spent some time playing tea parties with my lil girl and now i'm laying in bed watching phoebe give birth in friends.

It IS slightly annoying, its NOT the end of the world. It's just the way it is. I am not really convinced there is any way around it, or even if staggering the updates would work effieciently, its sometihng to think about tho, it never hurts to have a lil think, apparently.

Gee, I think policemen, firemen, doctors, nurses...

...newspaper employees, Circle K gas station employees...

Gee, I think policemen, firemen, doctors, nurses...

...newspaper employees, Circle K gas station employees...

I already posted this in another forum: when I worked as a sysadmin, for a much smaller local web/internet company than Linden Labs, we did updates from midnight local time. Yes, I had to stay up, yes, until 1 or 2 AM.

But I didn't whine about resting, about jetlag, I said that's the job of a sysadmin, and just did the job.

Considering a percentage of SL is European (10-20% ???), it should be taken into consideration.

PS: Another solution could be revamping the update process, making it only an hour or two long, maybe having sims come up one by one, so first you'd only see 10-20 sims when the update is finished, but all would gradually come back in another hour or two.

This entire thread boils down to two things. Responsibility by SL to it's clients who pay and some who pay a lot, to play the game. Secondly, tolerance, by those who post in this forum. Tolerance to those people across the globe who pay their money to play this game. We Americans need to learn and understand the word "tolerance". We also need to understand other people from other countries and in order to do that we need to begin here at home. Understand folks, that anyone who takes issue with the downtime of SL, isn't a bad buy, but someone who is affected by it and perhaps affected by it often enough to post.

Acknowledge their right as a paying client, to feel disgruntled that this happens at the same time for them. You might also think about acknowledging the responsibility SL holds to it's client to not only cure the bugs, grow the program, but also to do so in a way that is unjust to anyone who pays to play.

Awesome comparison. SL is definitely as crucial as saving burning infrastructure and healing the injured.



Another awesome comparison. Deploying a complex software product and issuing emergency patches is definitely as simple as tossing a newspaper and watching a cash register.

Don't know how we can argue with these points, folks! No idea at all!

I have all kinds of tolerance, my threshold for seeing this compaint for the 8,000,000 time is admittedly quite low, since it never changes. I am not from the United States originally, and I do understand acutely dealing with time zones and the inconvenience of them. I also work regularly with a developer in India. A global community will always have time zone issues, there is no way around it. Linden Lab is going to do then updates when it best suits their own technical and staffing needs, as any business would. It does suck to lose out on a whole day of SL and maybe not be able to sign in at all. I generally spend time on SL during the day and haven't been able to today. Am I getting the short end of the stick? Nope - no one is, we are all having to deal with the downtime.

As far as what LL owes its customers, there will never ever be an update time that will be convenient for the entire customer base. Especially when you have an update spanning 9 hours, as the update today has. What they owe to their customers is to provide the service they promise, and to keep downtime to a minimum. For things where they do have flexibility of scheduling, you will notice they move things around all the time. The next townhall is in the middle of the afternoon PST - not exactly convenient for Americans at work, but good for Europeans so it works out. Someone is always going to be inconvenienced, so I suppose someone is also always going to complain. Such is life, first and second.

Enabran, I'll only respond to the second posting. I think any career is as important as another, and I believe they all hold their complexities.

PS: Another solution could be revamping the update process, making it only an hour or two long, maybe having sims come up one by one, so first you'd only see 10-20 sims when the update is finished, but all would gradually come back in another hour or two.

Why is it wrong to believe that these updates can be staggered and performed on any given day at any given time "and", that they might change from week to week?

I can understand updates need to be done, but I'm starting to feel I'm getting the short end of the stick here, and now today, at what is 3pm SLT will be 11pm for me, I'll be dead, most of my close freinds I won't be able to see because they're further east (GMT+), so bleh, to me feels like a whole day where I could've got some building and scripting finished, is gone =/

Americans also get the short end of the stick on things based in Europe. Deal with it, what a ridiculous thing to whine about.

Oh, please. As if Europeans ever make anything anyone else uses.

Europe *always* gets the short end of the stick in anything that's based in the US.

They're always happy to take our money... but we're always the inconvenienced ones too.

Lewis

We all love bugfixes (Yay). Strangely, it's been a recent mish-mash of fixing one thing and breaking another which makes this all the more tedious. My main topic of rant is the time that maintenance is held, I'm all for 6 hours sitting and waiting and doing something else with my life, I now have a WEEKLY competition with one or 2 freinds to see who can get on first after the grid comes back up. Which seems to highlight the fact that the frequency of these updates is getting disruptive, I'm all for updates, but it's constantly disrupting us europeans. WHy? Because the chosen time of 6-10/12 PST is actually, 2-6/8PM For GMT people, even later for other countries in europe. Okay, we're a small minority of the community to disturb, but why always us?

Of course the other side of the argument is the biggest customer, america doesn't get put out too much, and Lindens do wake up early to get grid maintenance done for this fact.

It wouldn't be tedious if some of the updates didn't break stuff, like performance, or weren't so frequent (Now a WEEKLY basis). So I have to ask, what the reason behind the update scheduling?

I can understand updates need to be done, but I'm starting to feel I'm getting the short end of the stick here, and now today, at what is 3pm SLT will be 11pm for me, I'll be dead, most of my close freinds I won't be able to see because they're further east (GMT+), so bleh, to me feels like a whole day where I could've got some building and scripting finished, is gone =/

Oh, please. As if Europeans ever make anything anyone else uses.

You call BS on my statement?I can give you all kind of examples, but I don't need to because anyone with half a brain understands how time zones work, so it is self-documenting. If an American has to deal with a European based company, they have the same time zone issues in reverse. That is the nature of time zones. Linden Lab is based in the United States, and they do not have a separate European grid. They have one grid, and it is hosted in California. As such, their employees work on local time. It is not reasonable to expect them to work around your schedule. They work around their own schedule. Hell, an event at 9 pm SL time is inconvenient for me and I live in the US but I wouldn't whine and make people change it, I deal with it.

Yes, it is whining to complain about something so obvious. Your concern is not valid, it's incredibly selfish and it comes up in one form or another all the time, generally like this "waaah SL is closed until nearly I have to go to bed!" or "wahhh SL is closed and I had the day off today" or myriad variations on the same theme. Deal with it.

It's an inconvenience for us to have to get involved in all your damn wars, too.

Yes, it is done on purpose to fuck over Europe. Never mind that it is an American company based in California, and a significant amount of staff has to be present for these upgrades, so their local time is important. Why not make them come in in the middle of the night? 5-6 am is not early enough to force them to come in? As long as it is convenient for you, right?