Compensation for Lack of Service

Business, I'm starting to realize this was a serious thread by you. I apologize for my tone earlier, I thought that saying the colo losing power is an "Outrage" was meant as a joke.

Linden Labs has never claimed 24/7 access with no downtimes...their TOS specifically addresses that there will be downtimes, and when the company that houses your servers loses power, what can you do?

If the city of San Francisco, god forbid, sinks into the sea some day, would you expect compensation from Linden Lab at that point as well?

Ooooh, good idea! *hugs Business* ... maybe that will help a lil? I am told my hugs are pretty nice

There is a difference from what we say, and our intentions. If your intentions are to troll, than you are a troll. If not , you are not. You do not have to explain to me what your intentions are for posting that. That's something you can decide by asking yourself why you posted that if you do not already know.

/me wheezes helplessly, still pointing and smiling deleriously

If it makes infantile gestures make you feel better, keep doing the same. Just don't forget the mirror.

Good job.

I don't post much in the forums so I'm probably considered a troll by Business, but reading his replies for some reason made this quote pop into my head: "I'm rubber you're glue, whatever you say bounces off of me and sticks to you."

If there's an accident on the freeway/roadway that you're not involved in and you're late to work or school by 1 hour, do you write a letter to the city where the accident was and demand compensation for the hour you lost? Or write to the insurance companies of the people involved in the accidents? I'm serious in asking this because it's the same situation with what happened with the downtime today. You don't seem to understand it was an accident that was beyond LL's control.

I would expect competence from a competent organization. I don't expect much from LL. I am paying for 100% service. Different business operate under different frequencies so to speak. LL lacks a certain level of reliability. A fully reliable company should have no downtime. There are numerous measures any company can take to forsee "unforseen" circumstances. They may not have the intellectual capability of being perfect, but I'm sure they can do alot better.

There is a difference between what you are saying and what is going on in this forum.

And no, for your information, I do not call people trolls for disagreeing with me. I call them trolls for making rude comments snide irrelevant remarks in their responses.
There is no reason we cannot have a discussion and agree/disagree without invalidating others.

Business, you are not paying for 100% service. You are just mistaken. And by your definition there are few, if any, "fully reliable" companies in existance today. If you set your expectations this high, you will always be frustrated. For your own sanity you may want to temper your expectations just a bit. In fact, you are paying very little for the level of service you are getting here, and in most cases, Linden Lab is very quick to respond to situations like this.

What I'm saying is exactly the same thing. We all pay taxes, so if I'm late to work because someone else got into an accident on the road I drive on every day, I should be compensated for that time I lost sitting in traffic. It's the same thing as what you're doing in this thread.

And in response to your reply to Taco, please quote the TOS or the text/link where you saw LL and/or their server house say they gaurantee us 100% uptime 24 hours a day 7 days a week 52 weeks a year because we pay $10+/month for service. If you can show me that, I'll jump on your bandwagon.

Hello everyone,

this is not directed at anyone, but i hope this is taken to heart by everyone who should.

this thread has consisted mainly of ill-will and negativity. it is getting extremely close to being closed with a link provided for Lindem Review.

please refrain from any further negativity and try to steer this discussion to more amicable conversation.




ah'll be bahk!

This is the greatest thread I think I have ever seen. It has it all. Well, everything but monkeys!

and i'm back..

ok, MANY posts were made while i wrote my last comment. in that time it seems that the thread has re-directed itself and has become less negative and more of a serious discussion.

the radar blip is smaller now.. feel free to continue this discussion in the civil manner in which it has evolved into.

i will still be keeping an eye on this thread, but i have not flagged it nor will i provided it continues in the same vein.

thank you for your continued support. (anyone remember Bartles & James?)

A fully reliable company will have downtime, no matter how much we wish they would not. The ONLY thing in this day and age that is reliable information... we are all gonna die some day. Taxes... not so reliable any more. I suppose I should call the power company and demand money off my bill because we had a horrendous storm and power went out for 2 hours... wait, I've had no power for 6 hours for the month of January (2 terrible storms), do I demand compensation for that? No, that would be ridiculous (well.. so's my power bill - a helluva lot more than $10/month... but, wait, I'm on the basic plan - do I deserve anything at all in SL?). Technology is great, but it's just too bad we have to rely on electricity for most of it to work.......

I only bought Bartles and Jaymes (see <----) when I couldn't afford a case of Schlitz.

no, seriously, Lecktor.. i just sat here and "laughed out loud" a few times in rapid succesion!

-

i suppose we should attempt to keep this thread on topic? as such..

Business, i understand that having to deal with the grid going down is quite a jolt at times. what you should be aware of though is that many of us who have been around for awhile know that odd things happen with the service at times and we're genrally forgiving of small hiccups.

Second Life is viewed, by many older Slers, as existing in a weird post-Beta but still Beta-esque stage of development.

if i lose a few hours of internet service i do not seek compensation; however, if i suffer from repeated small outages or a period extending past several hours or more, then i call the cable company and explain the situation. usually, in longer outages, i do receive said compensation.

in this instance, it's not LL who made the flub though.. it's an "in-between" stage that failed due to a power outage and the restitution for what was experienced today is negligable in the amount of restitution that could reasonably be provided.

try to keep these points in mind for current and future issues. i know sometimes it can be aggravating, but LL is made up of humans like you and me and they will do what they can to provide reasonable customer service.

You need to step back and get a life....or at least come to grips with the reality of this one. This isn't a perfect world.... NOTHING is perfect...or works perfect 100% of the time. Your being inmature. This IS a game...... YOU are CHOOSING to pay for the service......and they like ANY other business in SL or RL world have the right to be down for whatever reason. Hell when they are down.. it's to simply try and make SL a better place to play.
SL is entertainment ya know........... and your bitchin about something so damn small in the whole scheme of things.

Let me guess.... you count the pieces of bread in a loaf and if it doesn't come out to EXACTLY what YOU think it should be............. you call the bread company and complain?

If this is ALL you fuc*in have to sit and bitch about.

Sucks to be you!!!!!!

I can honestly say it never occurs to me to seek compensation for SL outages. These things happen. I go and do other things. Sometimes I am grateful for a break.

Yeah. This stuff often happens while I'm at work, so what do I care?

Maybe Business should get a job.

I think you have a skewed perspective. In the Month (max) you have been in world there have been a few minor (trust me minor) hiccups which effected the grid uptime... now look at the over all grid uptime going back months and years that SL has been here and compare...

I'll send you the 0.08 plus a buck for the entertainment... haven't seen a reimbursement thread in a while

Well since I'm piss drunk on cheap beer and really don't give a fuck as this is a game here goes.

To the OP who thinks he needs compensation after a paltry month in world, STFU!

The AR button is down and to the left. In case you didnt' hear me STFU!

Ginger Ale through the nose LOL!

Business...such a service DOES NOT EXIST.

There is NO SUCH THING as a 100% fullproof service on THIS planet, in ANY business.

But then let's keep this in perspective, there is NO OTHER MMO that is up 24/7/365. You will not find it.

Yes, I agree, there could be some company with a massive amount of money and way too much time on their hands to make a network that could keep you online 24/7, even through patches. Too bad Linden Labs doesn't have anywhere NEAR the resources for that. Hell, the #1 MMO in the world by subscription numbers, World of Warcraft, isn't up 24/7. Infact they have scheduled downtime every WEEK, and even they have unexpected downtime for unforseen reasons.

Though...they DO pay reperations for the unexpected downtime. Yep, they give credit on subcription days for downtime. Though Blizzard is a a MUCH more succesful company and much larger than LL. They can get away with that. LL can't. Period. Not happening.

And I apologize for coming off as snide, but this thread was nothing more then troll bait from the very beginning. Now stop trying to pass it off as anything else.

Good god, man! Can't you see what effect your constant sniggling is having on Mr. Templar? Someone call security! Get him out of here before Enebran keels over like that fellow in that one Monty Python sketch!

No human can laugh this hard for this long and live to tell of it!

P2