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Openspace Announcement Discussion with Jack Linden

Xplorer Cannoli
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Join date: 18 Sep 2005
Posts: 1,131
10-28-2008 05:34
It took 2 weeks for LL to MOVE my region. Cost me 150usd and loss of revenue during that time.

2 weeks!!! I lost 300usd for LL not doing enough to help me as a customer. THEN, tell me that your just going to raise fees for something I am holding with no value....so I either pay up or get out.

I am a customer, not a tax base.
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Jake Ansett
Registered User
Join date: 29 Oct 2006
Posts: 225
If you truly meant for these sims to be used for "open spaces" only
10-28-2008 05:34
You would never have doubled the prims, which enticed habitation. On the contrary, you would have done something more on the lines of cutting prim count, and pricing...

but anyway, as usual, it's not necessarily what you do, but the manner in which you do it that sucks... you forced open spacers on us, forcing us to adapt or die, and now you pull them away, dropping these changes on us like big bombs each time.
Sevi Hienrichs
Registered User
Join date: 30 May 2008
Posts: 2
10-28-2008 05:36
We're all criminals with loads of money in our pockets.
Oh well.

If they aren't to be used, then why bother even doubling the prim limit? Obviously people who can't shell out for a full sim, who don't want to have to put down payments on land they never actually own, or don't need a full sims worth of prim and power should just move to mainland or not be on the grid at all.
Neptune Shelman
Registered User
Join date: 1 Aug 2008
Posts: 329
The bit that wasn't mentioned
10-28-2008 05:36
From: Jack Linden


In March of this year, we announced improvements to our light use land product that we call Openspaces. Not long after this, the new Land Store opened allowing estate owners to buy Openspaces and have them delivered almost immediately, an enormous improvement over the old method of ordering them via support tickets. As a result we have seen tremendous demand for Openspaces - with many thousands of them being ordered. We're delighted that so many of you have found them to be a useful addition to your estates.



It's now october and LL feel if they add an extra 50USD a month on the tier for each of these spaces they could have a really good christmas party this year :-)
WTG LL :-)


From: Jack Linden

So Openspaces have been incredibly popular as a perk for estate owners, but sadly there is a twist. Unfortunately most of the Openspaces are being used for much more than light use. Based on analysis performed in August and September, Openspaces are being used about twice as much as we expected, in other words being loaded with double the content/avatar load than we'd expect for a region that is supposed to be light use.

Rather than being employed as open areas like ocean with little or no content and traffic, the majority are being rented out to residents looking for a place to live. Because they were never intended for that level of load this is causing problems. For some people this has meant a less than great experience with performance fluctuations. The overuse of Openspaces has also put additional strain on some of our network and database infrastructure at a much higher ratio than is reflected in the current pricing. So higher traffic to and from the servers along with heavier demands on the asset server, both of which impact the overall experience people have inworld.


Obviously LL never intended people to use double the number of prims, and perish the thought that avatars would ever enter an open space.

From: Jack Linden

We need to therefore take some steps to improve their performance and better reflect their actual usage levels in our pricing so that we can maintain the best performance level for everyone. As a result, we will be implementing a pricing change effective January 1st along with some policy changes effective immediately.


As everyone is aware of the connection between increased tier prices and performance LOL

From: Jack Linden

Beginning 1st January 2009

We will increase the monthly maintenance fee from USD$75 to USD$125 per month. This price increase will apply to all owners of Openspaces on January 1st as well as new purchases after that date. There will be no grandfathering of Openspace maintenance pricing.

For anyone owning class 4 Openspaces on January 1st, they will be upgraded to class 5 by end of January, to further improve the experience people have on those regions.

At the same time, we will be increasing the upfront fee for brand new Openspaces from USD$250 to USD$375..


F**K ME the Lindens are planning a lavish New years bash to:-)

From: Jack Linden

Next, we will be making changes to the viewer that enable residents to know precisely what type of land or region they are on so that the land market remains as fair and easy to understand as possible. So expect to see changes that much more clearly display to residents whether they are on Linden Mainland or Private Estate, whether it is a Normal region or Openspace and what that means. This will affect various aspects of the Viewer including the inworld Search along with the About Land and Buy Land screens. Making Land easier to understand will benefit everyone, especially new users looking to step onto the property ladder for the first time.



Wow that sounds like a great idea, no really it does for two long things have been unclear, for new users whether they are choosing to pay tier to LL or island estate owners.
Will these new users be told of the fluctions they will experience in tier levels on private estates, possible closures? the problems of extortion on the mainland?


Jack I am sorry to be sarcastic in this post but you must be able to see it seems that not only is the land market of the mainland continuing to collapse, due to LL's inaction on the parcel extortion front, but now Island estate owners are being driven into the ground.
Katier Reitveld
M2 News Manager
Join date: 13 Sep 2005
Posts: 412
10-28-2008 05:37
From: Yanik Lytton
Don't give us the s**t about them being overused. You gave us 3750 prims, and we're using them. That is your problem, not ours. If you intended that we would only put water on it, then you clearly have no clue what you are doing.

This will crash your economy real good.

Way to go Lindens.


I don't believe the problem is prim use.. A good number ( almost certainly a substantial number ) of openspace sims are used by Roleplay communitys and other such establishments and are very script heavy.

It's the scripts that are causing the abuse rather than the prim use. Just as an example two of the biggest combat areas in the gorean community use a good number of openspace sims. Definitatly not what they were intended for and definitly not alone, I would not be surprised if as much as 80% of openspace sims are being heavily used ( which is heavy script and avatar use ).

Therefore Linden Lab had two options, call these sims for abuse and kick them out, or make sure they're class 5 and raise the price and tweak the way you can get them. They made the logical choice.
Barb Carson
Registered User
Join date: 11 May 2006
Posts: 230
10-28-2008 05:38
From: Snowflake Fairymeadow
There was a huge outcry when LL raised the prices of sims 2 years ago, And another huge outcry related to the rise of tier on private islands, another huge outcry when first Land went away. Another one when sims were devalued to 1000$. Another one when Openspaces were introduced singly, and then another one when the price was lowered.

I don't care if you all laugh at me and attack my opinion, many will see in the next few months that I am correct, but not many will acknowledge it. Its the nature of the forums, just to tear people down who don't follow the "herd"mentality. SL is not going to die over this, successful people will recover and move on. Of course there are always a few failures when people do not have a plan to roll with the changes their service providers may dish out.

Here's the "full disclosure" that some of you were looking for:

I know for a fact that some of the people who have attacked me in this forum are land barons and may somehow view me as competiton (and want to smear me as part of their own "business ethics";) because I own sims and used to trade mainland 2 years ago.

In reality nothing could be further from the truth. I do still own my sims but they are rented privately to a single party who uses them for their own business. I am in no way looking for renters and unfortunately have even sent some people your way, JR, when they come to me looking for ethical mainland dealers. Don't worry, that will never happen again. I am not your competition and as I have stated before, I made a vow back in March not to continue buying from LL, so I am more than happy just to rent to my one tenant and enjoy my own SL, rather than trying to be a "rental manager".

Oh and I still maintain: The sky is not falling.



Maybe this has been said already but hellllloooo the outcry in those cases was FOUNDED.
Sharie Criss
I'm just peachy, thanks
Join date: 4 Nov 2007
Posts: 48
10-28-2008 05:39
From: Zeppo Hitchcock
Bad analogy. I bought a sim and was told 3750 prims. Now the guy that sold me the truck is saying 1000 prims is "abuse". Don't tell me the limit then call me an abuser when I use less than half of what I was told was allowed.



No - you were told it it was for open-space usage, Water, Trees, etc. - specifically not for commercial or residential use.

The reality is that MOST people were abusing OS's. LL is changing their policies / pricing to solve the problem. Granted, they are not doing it the best way - there are other solutions I've mentioned in another post.
eku Zhong
Apocalips = low prims
Join date: 27 May 2008
Posts: 752
10-28-2008 05:40
From: Eren Padar
Pardon me Sharie... would you mind providing a link in which Linden Lab said Open Space sims were not for residential use? I'd really like to see that. Or more precisely... I'd really like to see you try to produce such. :D

http://secondlife.com/land/#
hit the openspace thingie and see

From: someone
Openspaces

An Openspace is a type of Private Region intended for light use, such as countryside or ocean. Openspaces run 4 regions to a single CPU, and support 3750 primitives. Openspaces are only available to Residents who already own Private Regions.

hit more info for
https://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4235
Nicola Zsigmond
Registered User
Join date: 1 Feb 2007
Posts: 1
To Jack & the rest of LL:
10-28-2008 05:40
OH Jack, you are in the UK like me...so I am sure you are fully aware of the USD against the GBP rates. So with the exchange rates, the LL increased tier rates & the current financial worldwide climate you are affecting nearly every user in here. The only people left in SL will be those who never spend any real money in here! Then LL will not be making any revenue at all. When it comes down to it, no matter how addicted someone is to SL, if they dont have the resources to pay the increasing rates they simply will not be able to pay them. How the hell can LL justify such a huge price increase? Did you really think you would get away with it? Or are you looking to reduce you revenue in this game?

This opens up a new window for rivals! I suggest that LL reviews their decision in their own financial interest in this virtual life, before they loose their loyal paying customers.
Vittorio Beerbaum
Sexy.Builder Hot.Scripter
Join date: 16 May 2007
Posts: 516
10-28-2008 05:42
From: Panthera Furse
LOL, Jack... Did LL go for advices to the RL real estate holdings that just became bankrupted this month? Raising the prices will solve the "over-usage" problem? Yeah it surely will, since the number of OS will rapidly decrease.


No it doesn't, and this is the "fun" (for those that have any reason to laugh at it) part. We're on a grid: a bunch of phisical servers connected together with virtual machines (software servers) running on them. When a simulator boots up it is being put on the first available spot (virtual server) on one of those machines, optimizing the resources.
So each time a server is loaded at it's full capacity (optimization), so whenever you dismiss thousand of Openspaces, the remaining ones will be "packed" together (and not placed across the whole grid to load balance the resources) and the problem (or what they try to tell us it is the problem) will be not solved at all, because even in the eventuality that only 16 openspaces will remain in the end (and it's more than an eventuality considering how "convenient" they will be.. lol), they will run on a single server, exactly as today.
The truth is another, and has nothing to do with performance (so insist to propose solutions to limit the usage is nothing more than loose your time), but with their business predictions: many ppl decided to buy these OpenSpaces because they looked more convenient than other solutions (regular simulators, mainland regions, mainland parcels); LL figured that the product is so "attractive" and then decided to increase the fees.
This is a normal business model > the price increases according to the demand. What is totally unfair it's not the price increase, but the fact that this is not a pay one time product (you buy it and you finished, if the price drop or raise it's not a job of you anymore), but a service with a setup price and monthly fees, so when you "adjust" the price without grandfathering you are not affecting only the new customers, but also the current ones: if you won't to pay/accept the new price, you are forced to leave your setup price ($250; $450 per sim in my case) in the Linden Lab pot.
Where i live (Italy) this is NOT legal, Phone Companies tried to make that joke and they have been forced by the court to refund ppl (if you are going to apply pejorative rules, you must offer to the customer the possibility to "bail out" without any penalization, refunding the purchasing costs), this is to prevent smart ppl doing crazy frauds (selling products at very low prices and then applying crazy monthly fees after a month or so)... but i dunno about USA.
Panthera Furse
Registered User
Join date: 14 May 2007
Posts: 4
Pontless...
10-28-2008 05:42
From: Lexi Lock
...to increase LL's profit in land by cutting out the middle man and collecting their tier directly....


Maybe true. But hey! I would buy openspaces from LL directly but they DON'T LET ME unless I own a sim already. Where is the damn logic in all that? Would someone explain that to me?
Lissa Fimicoloud
Registered User
Join date: 29 Jul 2007
Posts: 75
10-28-2008 05:46
From: Panthera Furse
Maybe true. But hey! I would buy openspaces from LL directly but they DON'T LET ME unless I own a sim already. Where is the damn logic in all that? Would someone explain that to me?


They don't want your business. They only want people that spend thousands. They are trying to drive out the smaller users.
Clarity Frog
Registered User
Join date: 6 Sep 2008
Posts: 1
10-28-2008 05:47
So are owners of four sims going to be given the option to convert four OS sims to a full sim for free?

I'm just thinking of trying to protect the homes of my residents... (if I have any left after the recession and this have done their work)

Can we have some guarantees (not that they are probably worth anything) that PI rates are not going to be increased like this... in the next quarter or so?
Darlingmonster Ember
Registered User
Join date: 18 Aug 2008
Posts: 2
10-28-2008 05:52
I was just telling someone (that I invited to SL, I like to invite folks to spend time there) that LL was now in a historic position to reap the upsurge in Entertainment dollars spent around the globe. In any economic downturn, the spending demographic weighs the dollar value of each $L they are going to spend in their limited supply.

LL seemed to be in tune with this, providing better initial experience for new members... providing OpenSpace sims to increase investment and community from existing members... and generally looking hip and smart.

But apparently I was very wrong.
Economic downturn = 60% + increase fees

:(
watch the people flee!
Chester Capalini
Registered User
Join date: 19 Feb 2007
Posts: 22
Why pricing as instrument?
10-28-2008 05:52
LL does something that most organizations do when things don't go the way they want: trying to use financial triggers take care of things that have gotten out of hand. Why not use the "GOD"-powers of the owners of all SL servers, and enforcing the rules that are made up for open space sims? Too much trouble, so hit them all and hit them hard. So that the ones who can't afford much more are suffering and the ones that make big profits will continue with slightly adjusted prices.

This is a hard hit for non-profit organizations and educational organizations. They are treated even worse than the rest: no adjusted tiers, just pay "commercial" prices.

LL, you're going the wrong way. Use other mechanisms to get what you want!
camerone Vestel
Registered User
Join date: 31 Mar 2007
Posts: 2
10-28-2008 05:53
with the actual recession, I though LL was about to lower island fees and not ask more money again to open sim owners, but after all i was expecting some touch of logic, silly me....
Catty Erde
Registered User
Join date: 25 Jun 2008
Posts: 6
Lol
10-28-2008 05:54
From: Panthera Furse
Maybe true. But hey! I would buy openspaces from LL directly but they DON'T LET ME unless I own a sim already. Where is the damn logic in all that? Would someone explain that to me?


Sadly I think from what Ive read today the idea was for you to build a 15k prim farmhouse and then several 3750 prim fences but keep your farm empty -wags finger
Lucien Franciosa
Registered User
Join date: 10 Apr 2007
Posts: 2
Landmark Poor Management
10-28-2008 05:55
If anyone from Linden Labs is actually reading this mark me down in the severely disappointed column. Better yet, if you have a column for 'last straw that drove a customer to thinking of leaving' mark that too.

This announcement just cries out that SL is not a stable environment. If makes it obvious that LL does not have the resources to make reasonable decisions that impact its residents.

The 66% overnight increase in monthly charges on a product LL originally priced to sell aggressively does upset me and has the appearance of unethical business practices.

More than the 66% increase, what concerns me is that LL seems surprised that its residents would flock to open space sims for residential purposes with the prospect of privacy and tons water while acknowledging with the Nautilus continent that residents love waterfront. LL doubled the prims, made them easier to get, and they are surprised at the result? Does anyone at LL actually participate in SL? Anyone who does would know void sims were already being used in creative ways. Doubling the prims, reducing access limitations and cost, the result was inevitable. LL acted irresponsibly by not protecting its residents with simple limits in the first place. Now they are compounding that mistake by penalizing those that do not over tax the system. There were/are so many better ways of managing this. Avatar limits comes to mind. But instead they reacted with a questionable 66% increase.

Unfortunately the only vote we residents get is with our feet. This practice does not encourage me to invest any more time/energy/money into SL. I love the environment, but have no confidence in management.
kaiya Manbi
Registered User
Join date: 6 Sep 2006
Posts: 7
no shari
10-28-2008 05:55
im sorry!! that is bogus!

This is the extent of the information they gave us. They conveniently use the word "intended" and say "SUCH AS country side or ocean" This does NOT warn buyers that if they do not use linden labs suggested ideas for their open space sims, they they will be heavily penalized... If they were honest and forthright, they would have given us an exact limit on agents and script usage. Instead they gave us no actual data on what the script limit was, to me this does not qualify as sufficient warning.

"An Openspace is a type of Private Region intended for light use, such as countryside or ocean. Openspaces run 4 regions to a single CPU, and support 3750 primitives. Openspaces are only available to Residents who already own Private Regions."
eku Zhong
Apocalips = low prims
Join date: 27 May 2008
Posts: 752
10-28-2008 05:56
From: Clarity Frog
So are owners of four sims going to be given the option to convert four OS sims to a full sim for free?

I'm just thinking of trying to protect the homes of my residents... (if I have any left after the recession and this have done their work)

Can we have some guarantees (not that they are probably worth anything) that PI rates are not going to be increased like this... in the next quarter or so?

with LL there is no guarantee.. this is one thing we should have learned by now.
also there are no forewarnings...
changes are announced suddenly, brutally and finally.

I am sitting here with a headache trying to work out whether to buy 2 more OS and convert them along with the 2 i have already into a full sim..so i can implement the expansion plans we had made ... or just kiss goodbye the 2 OS i have and the 500USD i paid for them... and scrap future expansion because i sure as hell cant afford 1000USD in the future if i need more space...

lose 500USD now either way (plus 100 if i wanted to convert) or lose 500 now and another 1000 later.........
add that to the 600 lost on the full SIM when LL downpriced
feels like a rollercoaster ride... no wonder some ppl call this a game.

anyone wanting to abandon 2 OS in my direction? aaaaaaaaaagh

but what if PI get a tier hike too?
I swear when opensims become a viable alternative... i will feel very little loyalty to LL

but maybe that is the goal of LL
targetting companies for their business immersion and getting rid of the ppl who built SL in the first place.

sad sad.. man, i got a migraine!
Donovan Caerndow
King of the Hobos
Join date: 28 Oct 2008
Posts: 8
10-28-2008 05:57
What's the matter Jack? Bently need a tune up? You're making money hand over fist as it is.
Yeah, I'm on an Openspace sim. I kept the scripts to a minimum and prim count to a third of the total. This was my only chance to "own" a sim so I respected the opportunity. If I start paying this exorbitant amount, (and I won't be) does that mean I can triple my prim count AND put 4 or 5 scripts in each? That's the message you're sending me, boy.

Oh well. SL was fun while it lasted, met a lot of great people. I'd like to think I made a difference with the charity I donated a lot of time to. If I can't afford to rent a proper sized living space, I guess I'll move on, find something else to do.

Pretty sad, boy.



Donovan
AnneSophie Merlin
Registered User
Join date: 26 Mar 2008
Posts: 22
10-28-2008 05:58
From: Clarity Frog
Can we have some guarantees (not that they are probably worth anything) that PI rates are not going to be increased like this... in the next quarter or so?
There is some probability private / regular islands will follow the same path as openspaces, yes.

Linden Lab has two options in their strategy to (try to) attract corporate business:

1) invest in infrastructure and support, thus allowing far more new regions to show up on the grid

2) sweep away the individual resident that owns regular estates by raising up fees and acquisition prices for the benefit of corporate business

In the current -not so happy- economical context, what do you think they will do?
Korgi Lerwick
Registered User
Join date: 28 Feb 2007
Posts: 9
False Pretences
10-28-2008 05:59
From: Jack Linden
Yes, we will provide guidance on what load level is reasonable for Openspaces as soon as we can.


So, having completed our costings and worked out the prims we need and the script load we would create we now find that not only are our costings irrelevant but we may find that our load level will also be useless in future if this 'guidance' compels openspace users to scale down their activity. We have a small photo accessory shop on our sim which barely covers the cost of the tier and any extra is ploughed back into the island to improve it for the enjoyment of visitors. We're photographers so we set out to create an island full of photo opportunities for anyone to use and enjoy. The script load sits at 2.1 ms and we have 800 prims left . Is this unreasonable use?

I also think this price rise is economic madness. Where sims are being used commercially I suspect the price rise will be passed on to customers causing a general hiking up of prices both for land rental and for sales items. I fear the end result will be an upward spiralling of costs which will deter new users and result in at least some existing users leaving the game. Surely increasing the VOLUME of business is healthy but this will not happen if prices increase too much.

This forum is full of damning messages from owners who have spent much and worked hard to make Sl a more exciting and interesting place. It is these unique developers who make SL special and who use the framework you provide in hugely creative ways. Many are now very discouraged. The loss will ultimately be to SL itself if the costs are too great and/or the rulebook is too weighty and oppressive.
Tesla Miles
Registered User
Join date: 14 Mar 2007
Posts: 14
LL can afford to lose 40% openspace sims if people pay the increased tier
10-28-2008 06:00
If LL introduce the new tier increase of 125 USD, they can afford to lose 40% of openspace sims and still have the same revenue from openspace tiers.

I think the strategy is to drive 40% of the openspace renters onto the mainland where LL want to increase traffic to attract commercial corporate sponsors... ie. advertising.

It has NOTHING to do with openspaces being overloaded!

I fear that this may be the precursor to full sim tier increases in the future...
Phil Deakins
Prim Savers = low prims
Join date: 17 Jan 2007
Posts: 9,537
10-28-2008 06:00
Jack's blog post doesn't make any sense to me, unless it's merely a means of clouding a simple price-hike.

Earlier this year, they increased the prims to 3750 - 1/4 of a normal sim, which is right considering the 1/4 CPU share. Now all that's needed is for the maximum allowed avs to be decreased to 1/4 of a normal mainland sim - 10 avs. Scripts don't matter because the number of prims covers that. With that change, four OS sims will be the resources equivalent of one normal mainland sim.

It would be an easy change to make, and it would solve all the issues that Jack mentioned in the blog, and the phrase "light use" would be unnecessary. That's why I am fully convinced that this is nothing more than a price-hike for the extra money, and nothing to do with the so-called issues.
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