Account Cancelled: Inventory Purged

If you haven't upgraded it to premium, your land might be in jeopardy.

I would have thought that to, however consider that land prices aren't that great atm and the mainland is due an influx of even more land with the adult fiasco coming up so why not keep it online as that way they can continue to charge you for the tier, if and when you came back.

If after maybe 3 months of not returning then they could reclaim the land but this way they hopefully get to collect on the tier that is in arrears, that is why I cannot understand why your avatar was wiped so quick, must be 2 separate sections, land and avatars, just that the land side can probably collect more on accounts in arrears if people return. Avatars to LL are useless for income streams if the player is not using them.

Just a thought though.

@Lord

Dead avatar names can't be used again because they've been used before, so it makes sense to leave them all in the database, as accounts, but with the dead ones flagged as dead. E.g. if I quit SL, it wouldn't be very good for someone who turned up later with my name - they'd get all the flack that was due to me So accounts aren't wiped, and are easily resurrected.

What I can't see any reason for is removing the inventory contents of a dead premium account, but not doing the same for a dead basic account.

I suggest you go back and read your own posts before stabbing yourself in the back with the next one...





Actually, we are, since this is supposed to be about LL's policies regarding cancelled accounts.





Once again - cancelled freebie accounts do lose their inventory just the same as cancelled premiums.

They do? I have no personal experience of it, either with a cancelled premium account or a cancelled basic one.

Lord. Why do say that cancelled basic accounts keep their inventories? It would be good to know one way or the other. Either basic accounts lose them or they don't.

Because Lord keeps talking about basic accounts that just don't log in anymore, which is not the same thing.

Ravenmyst, as I see your transaction history names a canceled account. I do understand your question here because I have an old account that was canceled by myself in summer time 2006 and re-activated with the Linden support in November 2006. The inventory is empty but I do also still have some items in my inventory that were designed (clothes) by myself even the database was deleted by Lindens ... I think it is a bug in the server.

I understand that there are many things going on you cannot understand and you now dont have any answer for this.

Draw a timeline on paper with a pen. Double check all your activities, the exact days when you stoped playing, paid bills and so on. Do not make this public here.

Yes. That makes sense. With premiums, LL has a way to know if an account has has been abandoned - non-payment of fees - and they can act accordingly. With basic accounts, they don't have that way of knowing whether or not the account has been abandoned by the user.

In that case, I don't see a problem with the inventory being removed when an account can be seen to have been abandoned.

I don't think the account was cancelled for some reason.

I suspect it was suspended due to non payment. It doesn't make any sense for someone to cancel an account when they have possibly close to $1000 USD in land and money (excluding inventory) just sitting there and the op did say that they couldn't get into access the money to pay the tier if you remember.

If they had been taking the money left in the account for tier then the account would have been reactivated I would have thought, so I'm prepared to believe that excuse is to cover their greed.

Since we don't appear to have all the information all we're really doing is second guessing. Although my deep cynicism at the incompetence and greed of LL leads me to believe it's all their fault. Even if it wasn't I'd still believe it of them.

@Couldbe.

I don't know where you get LL's greed from. LL print L$ whenever they want to, so the L$106k is irrelevant to them. And I'm sure that nobody at LL wants other people's inventory contents.

Yes I was talking about basic accounts not logging in again and not canceled basic accounts my bad. I am reading the forum and doing the SLapt.me wiki and coding on the site at the same time. I didn't read the fact the OP said canceled.

Apart from that do people with basic accounts bother to cancel them as there is no need

Maybe the OP can confirm whether the account was canceled by himself, which I doubt or suspended by LL because of arrears as I understood it, it was about a suspension while Novis is on about canceled accounts which of course she is correct about no inventories once canceled after 60 days.

So OP did you cancel the account or did LL suspend it??

I don't particularly want to hijack this thread, but..


LL is designed to extract as much cash as possible without having to provide what is paid for.

from the issues around taking payments for classifieds inworld and xsl (this is huge) to the way it charges for tier, to the way it continued to sell homesteads to people without informing them directly of the changes that were occurring, to when they were selling mainland sims at the peak of the market and continued to allow auctions to continue when they knew full well they were going to release a new policy that would reduce the price by 1/3, the fact that LL won't spend money on a proper customer database nor billing system, nor descent testing activities...

and these are the ones straight off the top of my head.

Cancelled by LL for non-payment or cancelled by the account holder does not make a difference in inventory treatment.

Meanwhile, I suggest you read at least the original post before being opinionated:

Then I suggest that you don't hijack the thread. There is no LL greed in anything to do with this thread.

Excuse me? In regards to this thread, let me sum up:

The OP had a full month of service from LL from March to April and the billing for that in April failed. So he had a full month of service provided and only now paid for it during reactivation. Lucky for LL he decided to reactivate instead of just wandering away.

On the account status screen, I saw no wording as suspension........only 'cancelled'.

Since tier is paid in advance, at the point when LL suspends an account for non-payment _there is no payment due_. They could cancel tier instead of suspending the account, and then no payment would be due and they wouldn't need to cancel it.

When combined with the often flakey nature of Linden Labs billing, the result is that many people are reluctant to go to premium... which leads to a long term loss of income for Linden Labs. Certainly if I couldn't "pre pay" my account so that at no time do I have less than a couple of months of tier and fees in credit, I wouldn't be premium.

Which is why we have http://jira.secondlife.com/browse/MISC-1961 ... we should be able to check an account option to "tier down to Basic" if we miss a payment.

As I said my mistake and I wasn't being opinionated, anymore than you are, must be the German blood in me and I will always say if I am in the wrong

Tier is paid in arrears.

Yep Phil I am aware this happens with names as I had my personal name resurrected as when I originally signed up again in 2005 I got my RL name "Iain Sullivan" but with the flaky sign up then I lost it but LL re enabled it for me as it was of course still in the Db

again I ask: if you stopped using the account in "early April" and the inventory vanished in the second week in June -- hasn't 60 days passed???

Perhaps 60 days is too quick to remove valuable stuff, and really I think LL ought to reconsider that policy, and fix the problem that free avies don't lose stuff but premium avies do, but it just isn't true that LL removed things before they said they would.

Ah! Ah! Step by step !

Draw the time line -| - - | - - - | -- >

......____________ a line is made out of a dot that wasn't lazy and went for a walk (cant remember who said that)

We are here to help you!

When I tier up I have to pay tier immediately. Do land barons get a special deal?

Tier is paid at the END of the billing cycle, based on the peak usage.

I sympathize with the loss of your job and your frustration with not being able to correct the situation to your satisfaction.

However....you mentioned that your investment was toward running your virtual business. You simply cannot walk away from a business....whether it be RL or Virtual....and not tend to it....and expect it to be there when you get back. In RL it would dissolve a lot faster than 60 days.

Every morning when I wake up...I know it could all be gone because of the nature of the venue in which I chose to invest. So you plan ahead...or you limit your investment to the point that if it were all gone tomorrow.....there is no significant loss to you. You take precautions and plan ahead for emergency situations such as a computer break-down....a hospital stay....a 2 week leave of absence.....whatever.

You can transfer your items to another account....you withdraw profits every day....you do not leave a stash....and you certainly can't leave it unattended for days on end regardless of what is defined in the rules. You also learn in business that the rules aren't always followed....and you cover yourself on that angle, as well.

Virtual businesses are about as easy as it gets for walking away....some you can line up effectively and walk away from for weeks. But months is pushing it.

It's not fair to put all the blame on LL. You walked away from it. There were actions you could have taken before walking away....taking the funds from your account being the simplest.....all that takes is a few clicks.

Here's the problem:



Totally understand that....and deal with it daily (not exactly effectively, either)......but however it effects me....I can't transfer the blame to someone else.