Account Cancelled: Inventory Purged

Seeing that there is a total absence of response from Linden Labs, to remedy this "fault" indicates negligence and cowardice.

In this light, seeing that you are a lawyer, perhaps it's time to fire up a class action.

If nothing else this thread should be a reminder to *all* content creators to send full-perm backups of their creations on a regular basis to a NPIOF alt account. OP, I'm sorry this happened to you, but I thank you for that reminder. I've not sent backups to an alt for a while now, so I'll be doing that when I get inworld later today.

Don't forget that Premium Membership and Land Tier are all payments in advance.

I have always said Linden Lab is the biggest con in SL.. looks like they just keep on proving that.

THIS is why real life companies will have nothing to do with the Lab they are way past dishonest.

Mainland tier is not in advance, you pay for the maximum amount of sqm you held during that month at the end of your monthly billing cycle.

I have created a page on the SLapt.me wiki and have documented the thread there

http://www.slapt.me/wiki/index.php/A_place_to_report_your_Linden_Lab_Horror_Stories

This page is linked from the front page and we have search engines constantly trawling the site. I will keep the pdf of this thread updated during it's life

HTH

And what was before you got locked out? If you lost your job in January, there was plenty of time to make arrangements.

I don't want to be insensitive here...I'm really sorry about your loss, but how do you let your account go into arrears when you a) have 106K lindens in your account and b) have almost a whole sim that you could sell, even if it was at bot level pricing. I understand that RL has to take priority over SL, but that's quite an investment to leave unattended. To me it's somewhat similar to leaving your wallet laying on the side walk for a couple months and then being surprised that your money is gone.

The OP said the last payment to LL was made in April and there is a 60 day period before things should be deleted like inventory and the OP was back before the end of the 60 day period, yet LL still deleted their stuff. That is what is at issue as I see it Yet freebie accounts get unlimited storage totally free forever, something wrong there in my opinion

The problem here is apples and oranges. A freebie account that is CANCELLED gets the same treatment as a premium account that is cancelled, for whatever reason. If a premium decides not to log in for a year he or she still has all the inventory, just as a freebie account that logs in first time after a year - provided the premium pays the bills. And that's the point - it is standard practice in all internet or communications related providers to shut down non-paying accounts to keep them from piling up further liabilities.

If the OP did not have the sense to use three whole months before the shutdown to make arrangements for the next bill, even if it just included five minutes to abandon the land and downgrade to basic, it is not LL's fault. If the OP did not have the sense to contact LL and tell them at least "Don't worry, I will be back, just have trouble scraping up money!", it is not LL's fault. If the OP decided to "game the system" and wait until the last few days of the "grace period" only to find that he was out of luck... that's a reason to be unhappy, but still only to a small portion LL's fault.

I agree to a point but 60 days is still 60 days and even if the OP came back at day 59 then they should expect the Inventory not to be purged as LL states 60 days. If LL didn't mean 60 day period then they should state so clearly.

As we do not know the full reasons for the OP's inability to contact LL during this period I will not comment on why they didn't contact LL. Point in question, I signed up in 2003 with an account here and then within a 48 period of getting orders I was on my way to Iraq with no way of contacting LL and during this time period LL was the last thing on my mind lol well of course I lost my account and had to rejoin when I got back in 2005 admittedly I wasn't worried about the account but I use it as an example how it is not always possible to contact LL all of the time

From the knowledge base:



No talk about 60 days here.

And btw, 4 to 5 months to react is not 48 hours. Losing a job is not going to Iraq.

Certain life events, including loss of a job, can trigger a type of depression in which people become withdrawn and non-functional for months. Obviously not everyone reacts this way, but a significant number of people do.

Even before the Internet, we usually thought of relatively short time frames for financial obligations. Periods of 30, 60, and 90 days come to mind. However, that's not universal, at least in the US. If you're due a tax refund, but don't file on time, you still have three years in which to claim your refund. If you abandon funds in a bank account, they're eventually turned over to the state, which will hold it in trust. In many states, there's no time limit on claiming such abandoned funds that are rightfully yours.

This isn't to say that LL is right or wrong, legally or ethically, about this. Rather, I'm just pointing out that while 60 days may seem like a long time to most people, that's really just a particular perspective, not a universal principle.

Are you really serious Novis? Really? *shakes head* There is a difference between voluntary cancellation and involuntary cancellation and that being the server storage factor. Hey...I don't know about you....but it would have been great if my office gave me advanced noticed that they were to lay me off so I can make arrangements on a personal level. I am sorry to say, the corporate world does not work that way. lol

I didn't see that... I saw him say it was IN April.

I don't see proof that Linden Labs isn't following their policy. I see an insanely unfair policy, yes, but it's just as unreasonable even if they're following it to the letter.

You knew that in January. Your account got cancelled in April.

And yes, I am serious. You had enough time do do SOMETHING.

From the account cancellation screen



OP said





So the money was there for LL to take for the repayment of any monies they feel they had lost

also a linden states in Live chat



which is clearly not what it says in the cancellation screen



and as Kidd states



The full story we do not know so contributing much more will become supposition as I can only go on what has been said by the OP so on that note and until the OP reposts I will continue to watch and record the thread.

Corrected and thanks for pointing that out to me and I totally agree with you it is insanely unfair without a doubt.

It has been commented on various times that the actual web page holds old information that is no longer correct, for instance the charge for alt accounts.



Tier and premium payments can not be made in L$, so no, it was not there.

I haven't followed all the details of this, but I understand that the OP stopped using SL in January and he believes that the last payment he made was in April. It could be that LL used the L$106k to pay the tier up to April and, if that's so, then it didn't really go missing.

Just a thought.

So it is the user's responsibility to ascertain what is correct and updated on the SL web site as compared to information that is outdated? lol. Nice Novis. I don't know what you call that in Germany....but in the US that is deemed fraud, as well as a violation of various states consumer protections laws, as amended with respect to electronic communications, products and services. lol

And I am sorry to say, there is a RL value based on L$, in case you haven't picked up on that yet. Regardless what their policy is, in the U.S. companies just can't seize funds of its consumers even if there is a credit on the account.

It is the user's responsibility to pay the bills. In case this doesn't happen, every internet service provider will shut your account down, and a lot of them will not even offer the opportunity to reopen it.

Doesn't change the fact that there was enough time on your side to act before the lockdown even occured.

Yes I conceed all your points.

I should have acted, and SL should have been my top priority and at the foremost of my mind, despite the RL need for food, electricity, mortgage, health care, unemployment, and interviewing. I guess my values and mindset are in the wrong order.

I guess they are if you don't spend five minutes in three months to downgrade something that costs you 200 USD a month...