Account Cancelled: Inventory Purged

And LL owed you something when you didn't pay your bill? If you don't pay your power bill and get your electricity cut off, does that mean the power company should pay to replace the food you lost in your freezer?

Absolutely not. However, when you over pay a utility company and there is a credit on the books, the funds do not belong to the company until they are applied to a future debit. In the event that service is terminated, the utility, under all PSC regulations, must remit the unclaimed credit to the state in which the resident resides and the state then becomed a fiduciary to hold the funds until it may be claimed by the holder in the future.

LL state that, after expiration, they'll keep the account intact for 60 days. Perhaps it should be asked when this particular account expired. The OP stopped using it in January, so the next due tier (probably Feb) wasn't paid. Then March, April and May weren't paid. That's 4 months of non-payment of tier. At which point was the 60 days up? At which point did LL remove the L$106k to make up for some of the unpaid tier, if that's where it went?

It could be that the 60 days were up after 2 months of non-payment, which would be April, I think. That could account for the last payment being made in April (the L$106k).

If it went something like that, then the 60 days were up months ago, and April drew a line under the account.

To be honest, I don't see how anyone can complain that their account isn't fully restored after leaving it with unpaid bills from February to May. I'm amazed that *any* of the account (the land) was restorable after all that time. The reason why the land and its objects were still intact is probably due to LL being very slow at getting round to reclaiming land.

What credit? Lindens are a play money, one YOU must sell to other residents for them to have any worth.

The KB and various other pieces of LL information is hopelessly outdated and it is exactly this sort of thing that brings it to the fore and one of the reasons I am documenting this thread outside of LL servers as consumer organizations everywhere should be made aware of the way LL acts as a company towards its customers in such matters imho.

I think you should think about the dates some more before shouting too loudly about this particular occurance.

In brief:-
Someone stops using SL in January. Their tier doesn't get paid from February to May. How can LL be expected to keep everything intact for when the person returns in June?

You mean occurred?

And no! Not every ISP shuts down everything asap - they give you time to act because the law protects the consumers (in Germany). There is very strict law about this called collection procedure (German - Mahnverfahren).

If every payment contract would end like this there would be war on earth. You can bet your last Linden dollar for this.

When I read all those wise advises from all those people here in the forum who blame the OP here for anything I do will remember the names and I will come back to you if one of those will have any problem in further proving that nobody here knows everything.

The problem with account management here is very complex and if there are troubles it would be helpful if LL support shows a positive help. Yesterday I was on a presentation about land management and many Lindens where there listening. The speech was about kindness, help, positive feedback, understanding problems, management, support and everything to make friends and show trust...

BUT....

My last tier payment was in March for $195.00.

Actually, if you want to count my reactivation of $195.00 two days ago that is technically a tier payment, I believe.

You mean advice?

Yes, the one they tried to bill you for in April.

What date in March?

April 9th was the account lockdown. June 9th was reactivation. Talk about trying to use the system to your advantage...

Edit: Sorry, misread that - April 09, not April 9th.

You said that you thought it was April, which gave the impression that LL sorted it out somehow and not you. Are you saying that *you* paid the tier from January to March with real money? Or do you mean that your transactions show the payments for those months but you weren't personally involved. If it was you who knowingly paid it, why didn't you say so in reply to Novis when she was saying that you must have had a few minutes sometime since January to sort things out with SL/LL? It's a bit confusing now.

a) We are talking about a US based company, therefore German procedures do not apply.

b) Try telling that to the Telekom. They send you one reminder about non-payment, if you don't pay within 10 business days, your account and phone is shut down and you pay a hefty fee to get it back to work.

What I meant by that remark is selling/abandoning the land and downgrading to basic to avoid further costs.

Jan Feb and March were all paid via my credit card. I'm not sure what you mean by transactions that I wasnt personally involved in. Do you mean resident purchased using L$ and directed into my account?

Yes, I realise that, but Ravenmyst hasn't said anything about any involvement at all since January. From what I've read here, it sounds like he abandoned SL in January and came back this month.

That makes it clearer. You, in the guise of your credit card, personally paid those months.

So you paid up to and including March. April and May weren't paid, as I understand it. Could that constitute the 60 days, after which the account and its possessions are gone? That's what I was trying to get at - when the 60 days were up.

I'm not being unsympathetic, btw. I'm wondering if the 60 days were gone long before you came back. If they were, then you've done well to get the land back - presumably because of LL's tardiness in reclaiming land.

Correct. In my first post, I indicated my last payment was in April was that the wording that caused the confusion? I will need to correct that.

But yes, you now understand. I paid Jan, Feb March.....no payment in April or May, dropped out of SL when the tiers couldnt be met then. June was my payment of $195.

It is starting to get clearer. Whatever though the fact that LL deleted his entire Inventory after 60 days whilst freebie accounts keep theirs is an issue that stands out to me as in the JIRA that Qie mentions. Yes I understand block access etc etc if account falls in delinquency but why delete an entire inventory when freebie accounts that have no intention of coming back are kept forever lol

LL needs to start re writing the KB and web pages and bringing them up to date and looking at these unfair policies such as losing ones inventory etc. after 60 days.

I was expecting to be denied access to my land when the account went into arrears upon my return...land was there, with my items placed on it....but the Inventory and avatar was gone....that to me seems backwards. I would think LL would want to secure the land first not delete a users inventory.

One thing I just remembered, my avatar was reset to the basic avatar we all had when we first were born into SL....however, I still have my Raven tatoo on her. Isn't that odd? If the tatoo was an undershirt overlay item...why would that still be there?

My best guess is that LL saw those 2 months as being the full 60 days, and killed the account.

Tier is paid in arrears, so, when they couldn't get the April tier, it was clear that the card owner had stopped it, perhaps by removing payment info. That would be 30 days gone. May's failed tier would have made it a bit over the 60 days. If that's the way that LL saw it, then I'd be amazed if I got everything back intact. It's unfortunate, but I honestly think that you left it too late, and that you've done very well to get the land and what's on it back.

I can't argue with that.

Every ISP in Europe stops the service to protect yourself for higher bills. That is the most important step a service provider need to make for both sides and everybody agrees with that.

But we are not talking about any ISP in Germany - we are not talking about LindenLab either. We are talking about SecondLife and its international community. We are talking about the OPs thread and help request. Right?

I also canceled an old account early 2006 and there is no change to get it back. The Linden support reactivated it but the database has been deleted. I still can login but my inventory is empty. Its fine for me because I didnt loose much cash and I am glad I do never invest much cash and I am not going to do.

LL seems to be very slow at reclaiming land, which is probably the only reason why it was still there for you. The land would still have been shown with you as the owner, even though your account was flagged as dead.