Constant Crashing! Any SUggestionsn Please.

Hok,

Okay it is either luck or timing like we have both mentioned OR I just did ANOTHER clean install and disabled both streaming video/music. Now I've been up longer then anytime this morning and still running. Still seems kinda like too mcuh info coming through.

Yep, just about at the end of my little aggravation rope myself. So far, I've lasted 5min in-world before the freeze-up/crash.. and that was 1 time. I also realized that using updated drivers for my video card, causes me to lose the graphics in SL. Using my old drivers, I have graphics, but still freeze and crash. Also, the previous version of SL and the preview grid of 1.10 ran perfectly fine with my old drivers. So, I'm really not sure what to think. My next bill date for this crap is tomorrow, which I'm refusing to pay. Why pay for something you can't use or maintain? I've yet to hear back from LL on my latest complaint/assistance request on this one.

As if we all knew 1.10 wasn't going to run for us, especially after the preview grid ran fine for the lot of us who tried it.. they can't expect us to just say "Oh well. I guess I'll just uninstall SL and forget about it then." We all put an insane amount of money into this thing. No way in hell can we just "deal with it" and lose that money or continue to pay for our fees for service and land that aren't even being used. As Jesse said, most of us are not rich.. can't just fix a laptop/pc or just buy a whole new system that would cost hundreds of dollars to do so.. only to be able to run 1 program. Though, I guarantee, with the way our luck is goin, we wouldn't be able to run SL on a fresh new system either. I suggested to LL to offer the 1.9 grid to those of us unable to run 1.10, not to get rid of 1.10 all together and bring back 1.9, because that wouldn't be fair to the people who can successfully run the new version. Not sure how expensive that would be for LL to run 2 grids, but it's a good suggestion nonetheless.

Not to sound rude or anything.. but it seems like LL isn't even trying to resolve any issues regarding this, though I've seen the posts by Torely, stating that it is being looked into and to keep sending crash reports. If you look at the Community page, the latest news is about traffic bonus/stipend cutting. *shrugs* Guess that's more important, huh?

OKay I've been up for quite awhile now talking to another in world. We have both been up. Me I disabled music and video and she didn't change anything. So back to timing. But I am also hopefull that it is because LL is tweaking it and slow the info rate or whatever. Let's keep fingers crossed.

FWIW:

It isn't tweaked for me. I did not realize it but I had sreaming vid and sound disabled all the time. Currently all my attempts to stay in the game still are failing, although I am lasting now maybe a minute instaed of 1 seciond. From my experience I don't see anu tweakinh going on.

I am considering trying a new vid card. It seems to me that my vid card is the most obvious weak link in the chain for me. I am using an Nvidia 7800 GT./ A few others with the crash problem have reported that they are also using a series 7800 card. Is there anyone out thee withthis insane crash problem that is using other than an Nvidia or a 7800???

Mine is far from 4,000.00 but Costum buildt mine myself. Picked and buildt by me. Its all about how you choose your parts and how you deal with installing the correct componets. 1.10.? has been running wonderful for me and mnay others. Problems lays at times on the users side. BUT and that a BIG BUT.........If you refigure the some where along the ways. NAd drivers gets messedup and are not cleaned out before reinstalling that too can cause one hell of a mess.

There is one last course you might want to try? Try using another Graphics Card..................Maybe its in your GC or a bad Vram in memory.........I am guessing the problem at this stage. Because it seems like some problems solving issues you might be over looking the simplest part.

I sure this helps!!!!!!!!!!!! I pry for you.

Usagi

I'm using an ATI Mobility Radeon and have the crashing problem. If I had the money and the knowledge of getting a notebook video card replaced, I would. Though, at that point, might as well just buy a whole new system, as I read that a notebook video card isn't a seperate piece that can be replaced just by itself.. can't afford a brand new system either. Blah.

In all honesty, I believe your statement was ignorant. My server that I built in mid 2001 runs SL fine, its 5 years old, has a Geforce 3 Ti200, 512mb of ram, AMD XP 1600+ processor. It’s probably worth $100 maybe less now. Just because you and maybe 50 other people are having issues doesn't make it a majority rule. Most systems can run SL fine.

In all honesty, I believe your statement was ignorant. My server that I built in mid 2001 runs SL fine, its 5 years old, has a Geforce 3 Ti200, 512mb of ram, AMD XP 1600+ processor. It’s probably worth $100 maybe less now. Just because you and maybe 50 other people are having issues doesn't make it a majority rule. Most systems can run SL fine. Its only been a few days since the update, its eventualy going to be fixed, just hang in there if you meet the requirments.

Like I said take it or leave but if it is just 50 people then why did at this very moment LL just release update 1.10.34. If you didn't agree with statement then give options or better yet keep it to yourself instead of flaming and calling me ignorant

Forums are for help not that

Seems you are reading only what you want to. I never called you ignorant; I called your statement ignorant. They released an update just like I said they would but this was to help more of Mac user stability. You flamed Linden Labs, why can’t I disagree with it? I stated that even a $100 system can run SL fine, doesn't seem like it needs a $4,000 to do it. I did give you an option; wait until it gets fixed, you obviously weren’t around when they did the 1.6 update, it was MUCH worse than this.

Seems you are reading only what you want to. I never called you ignorant; I called your statement ignorant. My apologies if you took it so personally. Yes, they released an update just like I said they would but this was to help more of Mac user stability. Ok, your opinion of users who are having crashing problems differs from mine; lets say 1,000 people are having this issue. Is that the majority of people in SL? This thread doesn’t seem like the majority of people in SL are having this issue. You flamed Linden Labs, why can’t I disagree with it? I stated that even a $100 system can run SL fine, doesn't seem like it needs a $4,000 to do it according to your statement. I did give you an option; wait until it gets fixed, you obviously weren’t around when they did the 1.6 update, it was MUCH worse than this.

This new update does nothing for the crashing problem

yep

same happening here

I am having the same problem as everyone else, I even took my laptop to Best Buy and had them update everything, and I cannot stay in the game for more than a few seconds before it freezes up. And I never had problems until this update!!!

Please:

If you are experiencing this game-killing crash problem send a support request to [email]support@secondlife.com[/email].

I believe that as the scope of the problem becomes more apparent to the powers that be, the the better our chances of getting a solution.

In addition to emailing [email]support@secondlife.com[/email] you might also consider sending an email to [email]billing@secondlife.com[/email] demanding that they suspend charging your account until the problem i fixed. I have sent the following email to billing:

"To Whom It May Concern:

Hello:

My character name is Hok Wakawaka:

Due to technical problems with Wednesday's program update to version 1.10 I have been unable to play the game. The program crashes as soon as soon as I log into SL. There are numerous other players reporting this problem on the Resident Forums. I have had four telephone conversations with Technical Support and have filed two additional requests for help by email to [email]support@secondlife.com[/email]. to which I am awaiting a response. So far, there has not been any solution offerd by Linden Labs

My current monthly fee is $295. I am writing to put you on notice that I have no present intention of paying a penny to Linden Labs for the period commencng Wednesday, May 24, 2006, and ending at such time that I am again able to play the game with my current computer equipment. Because I own several thounsand dollars worth of land in SL, I am not able to simply cease my subscription without a substantial loss.

I am an attorney. I feel very strongly about this. I am hopeful that the technical problems preventing me from playing will be resolved soon and that until that time Linden Labs will have and display the wisdom to take a cooperative appraoch repecting billing to those players who are not able to play through no fault of thier own. If Linden Labs assumes an unenlightened, ill-advised, hard-nosed approach this matter will have to be resolved in the courts. Under the latter circumstance, I would relish the opportunity of demonstrating to the courts the practical worthlessness of much of the SL TOS and EULA in this situation not only for myself, but also on behalf of others similalrly situated.

Respectfully,
Xxxx Xxxxx, Esq, aka Hok Wakawaka"

Well, it seems LL doesn't really care about their customers anyway. They got their money from us, they're happy. So, if it does turn out for the rest of you who can't run SL, as it has for me, LL will give you this kind of response to your concerns:

"Our log files show that your graphics card is incompatible with Second Life, which means that, unfortunately, we cannot guarantee that Second Life will run on your computer properly, and we cannot support issues that you encounter because of your hardware configuration."

I got that response after simply asking what I was to do with my land sales in SL when I couldn't maintain them and get in-world to work on them properly. This is what I had initially sent them: "I have land sales that I need to take care of, but can’t, because I can’t stay in-world. My next bill date for my membership and land use fees, are tomorrow, the 27th. What am I to do about this? I don’t think it’s fair for me to have to pay for the month of June when I can’t even run or use the program anymore. I can’t just cancel my account now after spending so much money in the game for the land that I purchased that I was working on selling."

I asked nothing about what I should do about trying to get SL to run.. but still got a ridiculous "your video card is incompatible" response. I already know, obviously, my video card is naughty and can only handle SL 1.9. Bad me.. thinking I could depend on LL. But, come on, at least address the question I'm asking.

So, anyone else with a video card problem, just go out and buy another. Otherwise, LL could care less about any money, time, etc.. that you lose and will show no compassion or interest to help you. They won't dare take the blame or tell you "we're working on fixing this problem", it will always be your hardware. You have it, great, keep on givin us your money.. you don't have it, tough luck.

Fun.

Sorry for the rant folks.. I'm just steaming from the lack of assistance, the cold attitude of the support team at LL and the frustration of toying all around with my laptop to try and fix the problem myself.. I know some of ya understand lol


Ahh, the best of luck to ya Hok.. just read your post after posting my little temper tantrum, lol.. I do hope you get some resolution

Same problem. I get to about 15mins, then gone.

Try Now!! 8:48 PM EST

I've been in the world now for nearly 2 hours at near max settings with no problems. *pinches self

I hope all goes well Hok, you worked very hard to solve this issue. Let us know if you crash again and if there arent any, what you did recently to fix it.

I have The ATI MOBILITY RADEON(9700) as well. And Im running XP 64. Have you upgraded to CATALYST 6.5? I know your not sposed to use the ATI one your sposed to use YOUR MANUFACTURERS.. yea well fuck that. Uninstall your MANUFACTURERS ATI DRIVERS FULLY then reboot and use DriverCleaner for all ATI presets.... Then reboot again and try and install the REGULAR DESKTOP ATI CATALYST 6.5 ... It will fail... but it made c:\ati ... this is good... use DHMODTOOL (driverheaven.net) to mod the files in there to MOBILITY drivers.... install them and you may get one error during install.. ignore this... install both the driver and the catalyst INSTALL will succeed this time... reboot.... wait.. wait...wait... catalyst is setting itself up in the BG... DONT DO ANYTHING... until you see the ATI CATALYST in the systray.... then (since you are @ 640x480 now and everything is hugomongous) right click the systray ati icon and tell it to set desktop to max (mine is 1280x800)... now uninstall SL 1.9 if u never did... the install the fresh 1.10.... now... try it.. should be ok... I usually kill explorer.exe and run blackbox.exe for my UI in XP (yes even in xp64)... but sometimes for games I kill blackbox.exe and run the game from the ctrl-alt-del windows "START NEW TASK" so that way next to nothing is running... I was ranting and crying about the driver issue being bullshit... its not and I have apologized... this is how i fixed it right here. ALSO... I have had alot of problems before this w/ AMD's COOLnQUIET crap on this laptop... I use RMCLOCK to lock in 8x @ 1.3V and my pc flies with all its 64bit goodness.... anything higher than 8x reboots the machine so.. i think thats a problem with dirty ventilation (i smoke....ALOT)... either that or my laptops well known north bridge problems are fucking me over... but thats not the point... upgrade to REAL ATI CATALYST 6.5 ... worked for me on my very similar laptop... If you tell me you have a UNIWILL 258KA5 i will crap myself btw.... Wow this is a very long paragraph....

I have the crash problem too, it seems very weird tho, after i tried 4 different videocard drivers, i even swapped videocards (from the 7800 to a 5800). The crashing continues.
I noticed that in some sims its worse. I've been on the mainland and can stay logged in for an avarage of a half hour a time, in some island sims not even 10 seconds.

I noticed this as well (while trying to build): touching, grabbing or picking up certain objects make me crash. I tried it over and over on a door i rezzed. Any action on the door: crash out.

It's so annoying and i'm kinda desperate as before the patch everything worked perfect for me. Any news on what it is caused by and more important the fix?

With me lots of others who dont come to write in the forum. More then 50 for sure )

LOL! Thank you very much Neurosis.. I may try this later once I've calmed down from the frustration. Although, I probably already have tried installing the desktop driver, just not in that particular method you mentioned... I'll probably screw it up, get frustrated some more and throw my laptop against a wall.. causing tons of damage, but hey. I have a short fuse.

I've done clean installations of all kinds of drivers for my ATI card, right now, I've got the Omega driver installed, it's Catalyst 6.3, just supplied by OmegaDrivers. This was recommended by LL in my first tech email. So, I went back to it after installing a million others with no success, including 6.5. No specific reason on going back to it, just had its setup still on my desktop and installed it again. *sigh* I've run out of patience