Password unacceptable.

I only had to answer one.

William, try [email]concierge@secondlife.com[/email] .

Umm, did you get completely logged out of the forums and secondlife.com?

I tried to answer one and it didnt work but I may have done it wrong because I tried to answer some of the others too but couldnt so ,I went back and then answered them all, luckily the names on the friends list I had to remember had changed and I remembered the account question answer too, and I already knew the others .Changed password and could sign back on.

Wow this was upsetting... anyway I wonder how many others are affected?

Elinah

Yes, just make sure you select the correct radial button on the left for the one you want.

Hm... broadly unacceptable passwords?

Thank you Suzanne but that concierge email address is not being read or responded to either

Thank you for contacting Linden Lab, the makers of Second Life. Our support system has changed and we have discontinued the use of this email address. To find information on your issue and to contact support, please visit http://secondlife.com/support .

Please note, information sent to this email address will not be read or responded to.

All the email addresses give this response

Yes I am locked out of everything lol.
I may as well just sell everything and go homeless for a while.
(half kidding)

Just think of one of the security questions. It wil come to you, and I found when I went back and tried again the names of the friends I had to remember had changed and I remembered them if you just relax and think about it the answer to one of those questions may come to you .

Elinah

whew! I'm glad it wasn't just me! I panicked for a little while. Did the "I forgot my password" thing and it worked. Yay! Still, very scary.

We're pulling for you, William.

I am in the same boat, I had multiable friends with same last name I tried resetting my password, And it was incorrect. I am now locked out of my main account.

What gives Lindens? Please fix this ASAP

You just need to answer one of the questions, not all - click the radio button for the one you can answer and answer it. I couldn't answer the friends one, myself - I used my security question.

I would try again.

Sorry gang I just have to gripe.

So a few hours ago I got the "login failed, check your password, etc" so I went and reset my password, and got in just fine.

Now, a few hours later, I'm trying to get back in and it's telling me "oh gee we're telling everyone to reset password" so I go to reset my password AGAIN, but now it doesn't recognize EITHER the old OR the new password.

ARGH!!! I'm a premium member WHY?

So, short of calling the support number (which I understand is answered rarely), what does one do if you fail the security questions and they lock out the account? Shortly I won't even be able to read this forum (can't log in here either if I leave the page). Talk about a pain.... Probably missed a letter or two on my friend's list. Twice.

Premium member. Lame.

That's distressing to hear. I'm trying to resist the impulse to try to log in.

Yes, you just have to answer ONE of the questions. You need to have a valid email address, because that is where the reset link is sent. Seems passwords were "forgotten" at random. Perhaps to check out the password recovery system????

Had I known I'd but *two* cracks at it, I might have been a lot more precise. Two shots was all I got, and I missed. The password recovery system is robust, but apparently not idiot proof. Oops.

Heretic (if you're reading this), is there a way y'all can reset the password reset feature once exhausted, or am I going to have to spend days trying to call?

Waiting I cant believe this..... PLEASE reset it someone up this time of the night.

Oh me too, but I still wonder what happened to cause this.

I got hit when I attempted to log into the SL website. I know I entered my password correctly as I have the password-save feature enabled on my browser. But it failed repeatedly. My first reaction was that my account had been compromised. Luckily I was able to reset my password after the 15-minute lockout. Not impressed at all. Grrrrrr.

Those transactions are just random recent ones in SL, they aren't yours. I got freaked too by it.

And when I got back on, I had to go shopping to settle my nerves and found your amazing shop! So alls well that ends well! lol

I can't log in either. I tried resetting password but it comes up 'invalid current password' although I tried several times and I know I was typing the correct current password.

On login page I get a message telling me to go to password page and answer security question but there is no question on page only password options and it won't accept my password.

So if it won't accept my current password it seems I'm completely stuck, just after paying a year's subscription.

Any ideas??

I have the same problem with the little extra fun of not being able to reset my password.. when i click the link in the mail, it leads me to https://secure-web3.secondlife.com/account/call_us.php

pretty silly, since LL discontinued phone and mail support, which i both already tried..

so right now im waiting (and hoping) for you guys at LL to give us some helping hand, since u decided to discontinue rl support for basic accounts..


only bit of hope i got, is that i see heretic linden posting here... tho this is the ONLY sign of LL even knowing about this issue l0l... no post on the blog

waht you need to do is have the PASSWORD sent to your email.
The reply from the e-mail again. then use a new password

I logged out of the website, then when relogging used "forgot my password" and received link in my email. I clicked that link, got to the question page, put in my security Q answer, and was able to reset.

I managed to get through the process without too much pain, but does anyone know why it's happened, and more importantly why there's no blog entry?

Broccoli