Why Am I suspended?

Just because a restaurant says "not responsible for your hat and coat" doesn't necessarily mean that they aren't. Similarly, just because an EULA or ToS says "we can cancel you at will" doesn't necessarily mean they can.

Contrariwise, I don't know many people who'd go to court in order to have their game account reinstated. But these EULAs are not well tested in the courts and so may or may not be valid; no one really yet knows.

OH no not another suspension thread LOL.. i have 1 more day

Well said Kris! As huge a fan as I am of SL and the Lindens, this is one area that they seriously need to work on.

true. i imagine, if anything, ll would be required to pay a prorated refund for the suspension time. it wouldn't be worth the effort.

Did you try more than just once to sign in?

One night I had that message come up when I was trying to log in, so I quit out, tried again, and I was able to log in. Some glitch I suppose... Try logging in again if you haven't already.

I wish the Lindens would get off their collective buttocks, and change this policy. In all of the numerous threads on the subject I have NEVER seen a single post in favor of the way they deal with suspensions. You would think it would have sunk in by now that the customers want it changed. Of course they might not care what we want, particullarly on THIS issue. After all, they ARE from SF which is the Overlly Politically Correct capital of the world.

I agree with you lil Cherub

Adohan - if you think you've been wronged, please contact abuse-manager -- but keep in mind that every abuse report in individually investigated using all available information, including server records and logs. You should have recieved an email explaining the incident, please email [email]abuse@secondlife.com[/email] if you have not gotten the email or if you have any questions.

Also, as we keep details of abuse report resolution confidential, we're not going to respond to suspension inquiries in the Forums, and we're not going to elaborate on the circumstances of any particular incident.

Further, anyone swayed by public protestations of innocence should take these civic appeals with a grain of salt -- you may not be getting the whole story.

I haven't seen any public protestation of innocence in this thread. How can you claim you are innocent when you don't know what the accusations are? Did I miss original sin in the TOS?

Wow, that could probably be worded more condescendingly as "Not only are we just, but if someone openly questions our judgement they are probably lying". Bringing in terms like "civic" and "innocence" make it sound as if this is a society but I think you are being confused by your own metaphors.

And of course we aren't getting the whole story; Linden Lab has said repeatedly that neither the accuser nor the accused nor the "residents" ever get the whole story.

I'll now shuffle off my soapbox and worry if I will get suspended for questioning authority.

amazing

I don't see that as condescending at all. It's just a simple reminder of fact. There's no way for us to see the whole story, and consequently the typical pleas of "I don't know what I did" should be taken with a grain of salt. Why get all bent out of shape over a simple truthful statement?

Usually when there is a "simple reminder of a fact", the reasoning behind the reminder itself can be construed as "damage control". If anything, the forums have shown that the SL community leans towards the skeptical, meaning that there are many here with enough grains of salt for a pretzel factory. Is that the important message that many here are craving? The issue as I see it is that this is the first addition to what seems like a cut-and-paste reply to many threads regarding "appeals" to disciplinary action. I would have rather seen a clarification to what defines an "appeal" and what defines a "discussion".

Because there is a way for us to see the whole story, the Great and Powerful Oz just doesn't see it as being important to the establishment or maintenence of a respected government. It is a "truth" only in so far as they've convinced you it is. There is absolutely nothing that a priori makes this so.

There are also myriad anecdotal reports of suspension without notification where people can legitimately claim that they "don't know what [they] did". And there have been far too many such reports for them to be all fallacious.

Why get bent out of shape? Well, I wasn't bent out of shape, but thanks for the concern.

I didn't see it as condescending, either, but it's always more fun to yell that 'the man' is trying to keep us down.


As to the original question posed... How should we know?

It ain't about "the man". It's about the fact that LL has pulled a monumental shell game which runs something like:

1. Produce a system that allows people to build v-Things
2. Sell subscriptions to the system
3. Allow people's native will to create to fill the world with content
4. Treat your paying content developers worse than customers, worse than employees
5. Profit

Their policies and actions are capricious and arbitrary; they conduct themselves with an imperial air. Their whole business model depends on goodwill of the customer base and they seem to view them contemptuously - they provide no information, miniscule support, and decline to answer legitimate questions.

Why am I still here? Well, I bought a lifer account in my first week and I still find SL diverting at times. Can I consistently believe that a) it is a good experience for me and b) that they are doing many things dreadfully wrong? Yup. Do they have to provide me a forum to voice this dissent? Nope. But they do, and I do.

There are certainly enough LL apologists to go around; hell, I used to be one myself. But as my time here continued, their customer relations have gotten incrementally worse and much of what was stated as intended direction a year ago has failed to obtain. Performance has become atrocious, customer relations are at a nadir and show no sign of improving.

If people can complain that their favorite local band has "sold out", then what is so pernicious about my commentary? I used to offer criticism more constructively but this is slightly easier.

-Malachi "reviled-by-9-out-of-10-forum-posters" Petunia

Did you...

Bump anyone?
Shoot anyone?
Use profanity in a PG area?

Those will get ya suspended.

Cat

Congratulations, Adohan, this is the 10,000th post of this type I've seen. Here's a cookie.

Well, an appeal would be directly to LL, wouldn't it? "I didn't do it." A discussion would be ... "Why did they do this to me?"
"I don't know. Do you know, John?"
"Nope, Bob, no clue. Ask Susie."

And I have enough salt to fill the ocean.

How do you figure that one Malachi? LL treats their customers as well or better than any other mmog out there. What do you want them to do? Give everyone a right to public appeal? Allowing people to appeal at all is something they aren't obligated to do, and something that many other companies don't do at all.

Are you suggesting that you should be treated like an employee because you develop content for SL? It isn't LL's job to pay anyone for content development. That's for all of us to do amongst ourselves, and many people who work hard for it are well rewarded for their time by the rest of the community. LL treats us exactly like what we are... people paying for access to a big private sandbox where we can socialize, collaborate, and conduct business amongst ourselves.

I happen to disagree with the policy of not telling people exactly what they did to get suspended, but I understand the reasoning behind their position. We've already debated that loudly and often, and will no doubt continue to do that. That isn't the same thing as someone appealing to the community for sympathy because they got suspended and fertilizing a one sided (and unsubstantiated) meme that LL tosses people out for no reason, unfairly, and without adequate cause. The simple truth is that we have no way of knowing, and won't ever have a way of knowing. All anyone can do is speculate. Is it worth a lot of righteous indignation if you can't ever get the whole picture? At some point you have to accept that some things are immutable. He said/she said drama threads are far more constructive than any appeal of disciplinary action on the forum could hope to be. At least in those you have the chance to hear both sides of the story. Surely you aren't suggesting that LL should have to tell us their side of the story and appeal to our benevolent wisdom? I'm sure the thought of that is enough to make any mmo developers fall out of their chairs in hernia inducing fits of laughter.

(edited for typo and clarity)

Yup.. and if LL adhered to your definitions of the difference between "appeal" and "discussion" (which make sense if you own a dictionary), then I don't believe we would be seeing so many locked threads.

this is a shitty response.

from: /120/26/28692/1.html

Without the offensive language, why is it a poor response?

I think everything in these forums should be taken with a grain of salt. Not just public appeals of innocence!