Crash-gasm

I havent had that one checked at all anyways so no need to turn off.

I have now tried SL 1.6 on four different computers of different configurations. Two of these computers are connected to the same 4.2 mb cable account. One is connected to a T-1 line, and another to a DSL account.

3 computers have NVidia 6800 Ultra or NVidia 5950 video boards. 1 computer has an ATI 9800 Pro.

2 computers have Intel 775 boards with 3.6 and 3.0 ghz cpu's and 2 gigs memory. 2 computers have Asus 479 boards with 2.7 and 3.0 ghz cpu's and 1 gig memory.

All 4 computers run Windows XP with all service packs. All 4 computers have all of the latest drivers.

In all four cases, I experimented by setting SL preferences back to minimums, and setting motherboard and video board settings back to basics. Changes in these settings made no difference.

All 4 computers exhibit exactly the same issues: sudden, apparently random freezes, followed within minutes or seconds by a crash-to-desktop. There have been previous inventory functions, find functions, movement functions, build functions, or no functions at all (doing nothing) prior to freeze-up.

Teleporting away from the home sim did not help the problem; crashes occur within minutes of arriving at a new sim.

Again, worth noting that three of these four computers ran SL 1.5 and SL 1.6 preview with no problems at all. (The fourth computer never had SL installed until tonight.)

I appreciate that LL is trying to do something about these issues. It's very apparent, however, that the problem is on the product end, not the user end. I hope you will keep posting updates.

Same here, most of the time that I crash is in my home sim. I have crashed in a few other sim, but only a few times. As soon as i go back to the sim ( Enceladus ) where i own my land I lock up. I have changed my home location, and have not crashed at my new home location. Then I went back to my sim and I crash every time. One of the times that I talked with Linden labs ( Lee ) he told me about that, and I have been trying to avoid going bck to my home sim. Which is putting me behind in a major project, but I would much rather be in SL rather than trying to build in between my system crashing.

Yes, I'm effectively locked out of my private sim because of my crashing there, which is fun

I'm also experiencing most crashes in my home sim. I have some land in Lebeau (new continent) and I haven't crashed up there once. Back in Davos, I crash every few minutes. I've been filling out bug reports each and every time, so hopefully that's helping LL get to the bottom of this.

(I've uninstalled/reinstalled, updated drivers, even been monitoring my CPU temp - I have no frikin' idea what the deal is.)

I have this *exact same experience* and it is DAMN annoying.

I don't have NVIDIA like so many of you, I have ATI (which is also supposedly supported and which had "known issues" in the past).

I'm not going to bestir myself to go rustle up all my computer stats because whether I have a better or worse computer than all of you, you all have the same problem, and it won't be fixed by us working on our computers....

...except to turn off in preferences the very thing that this patch is supposed to be all about LOL. OK, I'm cool with that, I don't need movies, I get movies in RL lol.

I seem to be crashing if I am near telehubs or teleporting, if I try to turn on the sun, if I try to chose a location to teleport out of the list, if I try to search a name, if I try to move some thing...in other words, do anything other than just hang and IM somebody.

I've been crashing alot more frequently myself, but it seems to be fairly random. I did note that on one occasion I had crashed when my gf fired up the video stream in our shop. Every other time seems to happen at random times, at least I haven't noted anything I did that was unusual.

It's not too big a problem for me, I can crash, boot back up, and chug right along for hours before it happens again. Dunno what's causing it.

I would like to thank you for your post , to maybe help answer some of our questions about what we have been experiencing over the past few days. I know that have been paitient with everyone at LL. And I really do thank you for trying your best to help resolve the problems. I have been sending in about every crash report that I can. Here are my questions.


What can we do as the enduser of your product to help you fix the problem faster and more effeciently? And secondly, how do we get the 'call stack' to show in the crash reports? Because anything that we can do to help speed this along will certianly benifit everyone.


I have checked my Dr Watson settings and they match what you said to set them too. Will sending the Dr Watson dump file help of does the SL crash logger to that as part of it's function?

well I seem to be crashing evertime i open my objects folder granted its been fillling up for 6 months and I did try to empty it (spent 12 hours before the upgrade deleteimg stuff)but it would take days to delete all the stuff in there.
I can't make anything new because it purts it in there and I crash.
help me. please the last picture I opend it and shut it again real fast but still crashed.

Im in Mesede Moopf, as you know and I cant seem to stay in game for very long ither. I freeze up and have to shut down to get out of it. I also have these extremely annoying artifacts flashes * see my thread in this section for more info* I am relived to read its not just me but sad that its happening to so many . I am unable to play SL until the problem is fixed ):

Rosa

Its disappointing that here we are are the weekend and unable to play SL in our rare spare time, and with a new version launch. and yet this freeze up problem still going on, I simply cant play, the entire game freezes as soon as u walk, use controls, open inventory or fly, and im so tired of contant rebooting,

JAMES linden when is this 1,6.1 fix gonna happen.. we have heard nothing officially from Lindens on this problem at all for ages now... i first mentioned this 30 hours ago and no response to support emails or this special Concierge Service ( so much for that idea..)

is anything happening re fixing this please keep us informed b4 the weekend is gone and we have missed any chance to play again

Same here.When I first downloaded 1.6 I was crashing to desktop or freezing every 10 minutes or so,I took out the latest Nvidia driver and installed the previous one last night and all the problems vanished - euphoric!

I log in this morning and in the space of an hour SL has shut my pc down eight times and completely frozen 3 times - just a joke really - everything else I have runs perfect including state of the art games like Battle for Middle Earth.

I'm on a Pentium4 2.5ghz with 1.5 gig of ram and an NVidia GeForce FX5700LE.

Just wanted to clarify a bit more for me....

I crash within a few seconds to a few minutes consistantly in my home sim (Davos). I've also crashed in the sims surrounding Davos and also in Periwinkle. (Crash as in total client lockup, no amount of waiting causes it to unlock, have to End Task to close it down)

If I can make it up to the new continent - I have land in Lebeau - then I'm fine. I can build, upload, download, rez, im/chat, spin the camera around superfast, anything.

Per a Linden's suggestion last night, I set my Home location from Davos to Lebeau. I logged out and relogged using Home location - and I'm fine.

Is it something to do with trying to take in all the information that's in an older sim? Is whatever you guys did to combat lag in 1.6 freaking out my system with a raging influx of data? Am I talking out of my behind because I'm stuck on a little 512 in Lebeau and can't really do too much else while I wait for a solution?

Anyway, I'd be interested to know if anyone with the crash problem can make it up to the new continent, and if so, if they're stable once they get there. Although from other's posts I'm gathering it just depends on where they've set their Home location to.

I am having the exact same problems. Please go back to the previous build.

I stayed on for hours yesterday with no crashes, playing games, flying around, etc. But this morning is a completely different story. I crash about 5 minutes after I finally connect, but I don't just crash. I get a black screen and SL locks up on me. The only way to get out of it is for me to do a ctrl + alt + delete and force it to shut down.

My question is what changed from yesterday (playing with no problems) to today (crashing every couple of minutes)? I haven't changed any settings and I certainly haven't changed any hardware.

well, I WAS ok originally. I was quite happy that 1.6 had fixed a few problems - I can not only teleport but I can cross sim borders! In a furry av!!!

However... I can't edit anything. As soon as I do the client goes non responsive. Literally I press Ctrl+3, click an object... dies. Pretty much every time.

Lemme know when 1.6.1 comes around. I'll try then I guess.

Why no further Linden response to this major major issue, its not even MENTIONED in announcements or anywhere yet its SERIOULY preventing game play for many people.

Not even an auto reply from support, no response at all from the Concierge service,
and nothing in forum, and cant get any Linden response in game even if i survice long enough to get off an IM to any of them i get no reply.

My weekend soon over and ill have missed my entire SL play time. It is disappointing not to be kept informed.

No offense....but.....go outside. There's an even bigger world out there.

oh you are suggesting that something i put effort and interest into and pay $400 a month for, I shouldnt be bothered that it wont work?

I have a complex life however this is something I invest time and money into as DO MANY people here...and i allocate time to it each week on a planned basis as DO MANY. You suggest that I should just do NOTHING when it fails and not mention it. Why single ME out when everyone else who cannot access the world here is equally disappointed? What's your reason to make such a sarcastic comment to me?

Very patronising comment indeed and not at all helpful or relevant to thread

No offense, but... you're not helpful. There's a way of behaving well toward other human beings who express concern about a problem they're having.

I don't play SL much, because as you say, there's a big world out there and I have a lot of things going on in it. But SL is advertised as a virtual world of interaction, business, and profit, and I do have virtual responsibilities there to fulfill. A progress report every now and then would help, and I would happily and respectfully accept one that said: "We don't have a clue about what's going on. But we're working on it. Here's how you can help...." That was indicated a day ago, but we haven't heard anything since.

Instead, I'm not even sure the Lindens are taking this particular issue seriously. Two people have told me that it was suggested to them that the problem lay in their equipment or drivers, even though 1.5 and the 1.6 preview had worked for them.

If this sounds like whining to you, perhaps you need to get out into that bigger world yourself.

A couple of people who have the freeze-crash issue have said that they were told that the issue was their own problem (update your drivers, etc.), in spite of the fact that 1.5 and the 1.6 preview worked for them.

No recent updates from the Lindens in this thread, and little or no mention of the problem elsewhere.

Now we have people telling us not to whine and suggesting we go get a suntan in the bigger world out there.

I don't play SL much because I have a lot of things to do in the bigger world. However, SL is advertised as a virtual world of interaction, business, and profit, and I have contracted building projects with various people. I cannot finish them when I promised. Therefore I have contacted these people and either offered to withdraw, or to accept a reduced rate of compensation.

I would happily accept regular updates that said: "We don't know what the hell is going on, but we're working on it. Here's how you can help...."

As it is, I'm not sure the Lindens are taking the freeze-and-crash issue seriously. I hope they are. I wouldn't want to be forced to say goodbye.

I do agree with you Snakekiss, I am paying $150 an month. And I can not even go to my home sim. I can not even work on any of m6y projects they are all out there, which is the worse part of it. I have spent several hundrend hours on one project in SL and out, and now I can not even work on it... I am normally a very paitent person but I am really starting to get annoyed by this. Something need to be done to resovle the problem and very very soon, or they are going to have some really pissed off people to deal with. Myself to be inculded in that group...



SOMETHING NEEDS TO BE DONE NOW.....

I'm afraid that the Lindens are now stonewalling on this issue. Either that, or the left hand doth not talk to the right hand. In the hotline forum Pathfinder Linden responded to my thread on random freezes and crashes by implying that there were no reports on freezing and crashing, and that the problem was likely my outdated video drivers. He referred me to a Linden announcement on known problems with 1.6 that do not include the freezing/crashing issue.

I'm afraid that the Lindens are now stonewalling on this issue. Either that, or the left hand doth not talk to the right hand. In the hotline forum Pathfinder Linden responded to my thread on random freezes and crashes by implying that there were no reports on freezing and crashing, and that the problem was likely my outdated video drivers. He referred me to a Linden announcement on known problems with 1.6 that does not include the freezing/crashing issue.

I'd be much happier if we got relatively regular updates saying "we don't know what the problem is, but we know there is a problem, and we're trying....Here's what you can do to help...." I am very willing to accept this situation and be patient, as long as I know something is being done. I think that is true of all of us.

As it is, SL is not usable for me on any of the four computers and three IP's I can access, and I have already had to cancel several building contracts I've made inworld.

I'm going to give this a few days. If the problem hasn't been at least recognized by then, I will have to consider whether SL is worth my time and money.

I posted this in another thread in this forum:

I may have found a solution to the random freezing and/or crashing problem that a number of people of have reported. It seems that 1.6 has broken the "enable shadow" function in the graphics and display settings under "preferences."

Turning shadows off stopped the freezing and crashing problem in both systems I have at home.

I'd appreciate it if others who have the problem could try this and post their results here. I know there have been a fair number of complaints.