thumbs down to linden avatars and support teams...

You're possibly also forgetting that:

1. Lindens inworld are more than likely working with other people at the moment. There's no phone queue for problems, they get IMs right when you send them like anyone else.
   
2. Not all Lindens are customer service people. There are bug testers and coders and various other job descriptions. They're inworld to do what their job requires, and they can't do their job if they're handling customer service complaints.
   
3. If you're paying them, then you have at least a Premium account and the free tier for a 512 plot of land that comes with it.
   
4. If you're lagged that badly because of a griefer, you have the option to move. There are other sandboxes, some privately owned and a few that are rarely used. Even Newcomb is relatively empty and there are no scripts allowed there, to boot.
   

I understand your frustration, but there are alternatives to being unnecessarily rude to the people that you want to come help you.

I can see then that the only option is to call Adam Linden and tell him how crap he is. I always do that when I'm being lagged to infinity.

Ok. Lets look at the facts.

You are in SL to make money and you make money in SL (according to you).

If this is a serious buisness you're hoping to build, then use some of the cash you're generating, and buy some land to use as a sandbox.

here i will make this clear,

when you are in the middle of building something with over 80 objects and someone rezzes objects in the middle of it, it is kind of hard to move. Maybe you haven't been to a sandbox. I also do pay for land tier and a premium account but I don't want to build on my land, i'd rather do it in a sandbox.. thats what they are meant for right? And again the original writing said that it was over 2 hours, not just one event. Multiple events over multiple hours... please read carefully as you guys keep missing out, maybe read the whole thing. Lindens contacted several times over a few hours, not a few minutes. Each instane i was ignored, so it wasn't like i hammered them. I gave them 2 hours of chance to help and i waited.

You absolutely are not. Good support costs considerably more than ten dollars a month.

Well, I can only speak for my situation, but customer service doesn't always suck. When I logged on yesterday, I found out that our group land had just been griefed; firebombed, in fact. A quick-thinking neighbor had called the Lindens about it; one showed up almost instantly and dealt with the situation.

It sucks that anyone still has to deal with griefers shooting randomly and doing other childish crap for fun, especially when the person affected is a new resident who hasn't learned to deal with it yet. Unfortunately though, that's human nature. No matter how many rules you make, you'll never totally stop it.

I imagine being a Linden is like being in customer service for any other business; how fast you respond to a problem depends on a lot of behind-the-scenes factors, most of which the customer is never aware of. Ranting at the employee and calling him useless is almost never going to help.

But, yeah, it's too bad the OP had to deal with this. Try other sandboxes until you find a quieter one to build in, and don't give the griefers the satisfaction of a reaction.

how about $75USD/month for land tier?

Well thats good, i am glad that linden helped. When I came to the forum i didn't expect a bunch of bitch responses, i just expected a little help.

I used sand boxes quite a bit for a long time too and yes they are prone to griefers and general assholes. But you know what they hate? Being ignored. A few times when someone would start in dumping objects, shooting, whatever... I just sat my avatar on a prim and took that moment to get something to drink, open my book or magazine, whatever. I kept my eyes on the screen so I'd know when they were done playing and when they were I'd put my book down and go back to my building. Do this a few times and the word gets out around the sandbox that you're pretty boring to try to bug and they start working other people over instead. And yes AR them before you go afk... the reports do add up and they eventually get whats coming to them.

thank you for your advice, its a kind response like this taht i was looking for.

Not even close; perhaps when you pay something near the monthly expense of employing one support person.

As has been pointed out to you, public sandboxes are for public use. Yes they get griefed. It happens. Most people buy land so they can build on it without interruption from most griefers.

There isn't much the people who post on the forums can do, either. Did you expect people to say "OMG that's terrible, we're all going to converge upon LL's in San Francisco with our torches and pitchforks and show them we mean business!!"? Really not sure what you wanted, but as none of the people responding are Lindens.... I think you get the idea.

Sit on something. Don't antagonize people with more power than you.

I'm not sure what else you want done here; most of the other people posting here have said they're sympathetic to your situation, and have offered suggestions that might help you have a better experience next time. If you just want us all to agree that the Lindens all suck, that isn't really going to solve anything.

It might be easier to build in sandboxes, but at least on your own land you have privacy; you can build on a sky platform, if you want even less chance of people bothering you. It's a tradeoff; the privacy you gain is generally worth the larger space you give up.

Well, I have been to sandboxes, actually, and I used to do most of my building there. If you'd rather build in a sandbox, you're running the risk that you take when you work in a public location where any ijit can go nuts with the scripting tools. You can minimize those risks by taking frequent backups of your work so if you do have to leave quickly, you can start up where you left off at a new sandbox.

I'm still giving LL the benefit of the doubt when it comes to not responding right away. Depending on circumstances, there's every chance they could have been swamped. I used to do customer service for years, and you never know when a seemingly simple problem ends up taking a few hours to resolve.

If you sat there for two hours, even with heavy lag, that's more than enough time to grab what you're working on and leave. Like I said, Newcomb is usually emptier than the other sandboxes and its no script - try that one next time.

Is LL customer service understaffed? Hell yes. But that's not a reason to take it out on their current employees.

Oh yea thats the other thing that worked pretty well. In the sandbox even when there are several people working taking up land, you fly up a couple hundred m build yourself a large platform of 10x10s and do all your building up there. You have all the space you want to work and you're less noticeable to the griefers who are busy bugging the folks on the ground.

And as for pissing off said Linden..... frustration has made us all vent out at someone at some point... I once called a guy at the PG&E office a dumbass and had to apologize a minute later. However it's also fairly reasonable to assume that if you vent at them they're going to have an ugly moment of venting right back at you. In other words you catch more flies with honey and more lindens with politeness.

Actually, assuming that the OP is telling the truth, I think the lesson to be learned here is that one should document any and all contact with the Lindens concerning abuse and then forward chat logs of such to Phillip so that he gets a clue about the "little" people and how customer service affects them.

Second, do not assume that IM's to online Linden Liasons will EVER be responded to in a timely or positive fashion. There are simply too many variables to consider.

Third, remember that AR's will rarely, if ever, result in immediate relief.

This may seem a negative attitude... conversely, it is an attitude that allows one to survive the fiasco that is life in SL with some semblance of sanity.

I am so glad that someone finally said this. I was about to add it at the end if I didn't find it.

If you are having a problem with griefers, you are absolutely not supposed to just pick Lindens at random out of the find and ask them to come help. The majority of them are doing something else and are not able to come flying to your assistance. They are all tasked to different duties and dropping what they are doing to come help at the sandbox is not really their job.

The best course of action is to ask live help. Not only would the person have got all the very usefull suggestions about sitting on a prim or leaving the area that have been offered here, if there *are* any Lindens in-world that are free for customer assistance they are generally listening to the live help chat.

*That's* the proper way to get a Linden AFAIK.

If I was Adam Linden I could see doing the exact same thing to this guy anyway. He and his friends in the sim are a part of the problem if they are arguing with the nuke happy idjit, and the swearing and gay-bashing is really the absolute wrong way to go.

I have been at the sandbox when this kind of crap happens and all the decent folks leave right away, (especially after two hours!), the only ones left are the jerks that would just as soon do the same thing to others on a different day.

To the OP - how do you know that some of the Lindens you were calling were not "fags" themselves and maybe resented your potty mouth remarks? Gee what a surprise that a hothead using bigoted language in the sandbox didn't get helped as much and was cited for his intolerant remarks himself.

ok well we'll see when you're building something, i'll lag your sim and we'll see how hot headed you get. It's called "frustration". I did appologize to Adam Linden btw and also, I wasn't the only one to yell "WTF STOP U FAG", there was about 5 others before me but thanks tips.

He has some land. It's right next to my shop in Disl. It's got two boxes on it that send notecards out to people who enter my shop and the general area. If that's his business, fine. I just wish there was a way to turn it off on MY land, is all. (But that's my problem with Lindens, nothing to do with either him or the topic at hand.)

i will gladly turn it off so it doesn't go taht far on your land once my account is unsuspended.

How do you do this?

That is a lot of land. If you require more privacy when you build, I would use some of your own land for building, as I do. Sandboxes, as Cory pointed out, are public places, and as such, you'll have to deal with everyone and the lag that follows them.

I've asked about adding more sandboxes to the grid in the forums and never received a repsonse form the Lindens about it. I suspect they won't be adding any more public ones because they'd rather encourage people to buy their own land rather than staying on basic accounts and pootling in places like Newcomb.

Help -> View PvP Abuse

yea i see two outcomes, the one that you just said or maybe more players will play, build in sandboxes, make some money in SL and then start to buy land with the money earned in SL by creating items in the sandbox. A peaceful sandbox is a happy sandbox, keep the children happy in their sandbox and they will invent, create, build, sell, and buy.