thumbs down to linden avatars and support teams...

Imagine you are building in a PG Sandbox that is no-shooting, no selling, and it is a safe zone. You've been building all afternoon and having some fun while doing it. Now imagine that you are shot at and bumped, not once but multiple times. What do you do first? You click the Find button and search up an avatar with the last name Linden and see if anyone is online to help. Of course they will give you the standard response if you are having trouble with user abuse, they tell you to use the "report pvp" or "report abuse" function built into second life. This is what I did. Obviously it takes about a day for an abuse report to get sorted out and so I ask the Linden avatar to come and stop the abuser from shooting me, but I get no helpful response. I was told "If you've reported it with the abuse function then you should be set, it should get sorted out". That was the end of that, about 5 minutes later the user did stop but not because of any help by Linden. After this event, I continue on building.

Now 15 minutes later, it all happens again! I reported the abuse, took a screen shot, chat log and all. Eventually the abuser stopped and I continued but now the other people in the sandbox are frustrated as well, a few have shouted out "W*F STOP" despite the fact that we are in a PG sim, we all continue building once the player stopped (no linden came to help once again). Now this happened about 6 times over the course of 2 hours and so by the end, I was frustrated as most people would be right? Someone rezzed and launched about 15 Nuclear ICBM's in the sand box and continued to do so and so I shouted out "W*F STOP YOU FAG". I was not the first to say this, someone else said it before me and other people followed saying it. We were all frustrated.

After contacting Linden several times for help, I finally looked up Adam Linden and told him "Linden lab employees are useless if they won't come and help ingame when people are being abused! Why don't you help!? i've contacted you and other people several times! You guys never help! You're all useless!" and this message was much deserved to him as he never really did help me at all. That message got his attention, he suspended me about 10 seconds after I sent it. A message popped up saying I was auto logged and when I tried to log in I received a 2 hour suspension notice. I tried logging in 15 minutes later and I received a different suspension notice, the suspension had been bumped to 3 days! I received an email saying that I had sworn in a PG sim, which I don't ever recall swearing and chat logs would prove that. "WTF and U FAG" is not swearing. WTF is merely 3 letters (wtf.org = world taikwandoe federation) and FAG is said even on G rated movies and tv shows. Fag means cigarette or homosexual and if I can get suspended for calling someone a Fag then isn't that discrimination against a lifestyle (if it is used to describe a homosexual)? If I can get suspended for calling someone a fag then shouldn't people get suspended for calling someone straight as well? Or could it be that Linden Lab does not support homosexuality and discriminates against that lifestyle. Surely people believe in equality, if calling someone a fag is wrong then calling someone straight should be equally as wrong. So really how am I at fault?

I have summed the events up to show how unjust linden can be.

1. Sandbox abuse, I reported it several times (about 6 times)
2. Linden fails to come, I’m pushed around, shot around, and nukes were launched all over the sandbox. I was not the only one frustrated by this.
3. I shout out "W*F STOP" as many other people did (who gets suspended? me)
4. After asking Adam Linden in previous events that day and receiving no help, I go off on him and say "Linden lab employees are useless if they won't come and help in game when people are being abused! Why don't you help!? I've contacted you and other people several times! You guys never help! You're all useless!"
4. I get suspended about 10 seconds later for 2 hours, 15 minutes later im suspended for 3 days and the people shooting and launching ICBM's and shooting rifles are still in game playing.
5. I receive an email saying I abused chat by swearing in a PG sim. Their email never really told me what I said, it was vague. If they cannot show me when I actually swore, how can they justify suspending me. I pay for tier, a premium account, and I get treated like garbage.

I understand that linden employee's can be busy at times and occupied doing other things, they can also get frustrated with players always coming to them with questions and asking for help. But if a Linden employee takes out frustration on a player, mistreats them, or ignores them then what use do they serve? I always thought Linden in game avatars were there to help no matter what. Some have been very kind and helpful to me in the past but after yesterday I've come to think of them pretty low people. It's not like they are slaving or anything, they make a ton of money off of all the charges they apply. Premium accounts, image uploads, expensive and costly tier charges, paypal transfer charges, 3.5% linden sell charge, and much more.

I know someone is going to respond and somehow it will be my fault for all of this in their twisted opinion but for the sensible people out there who know what "fairness", "justification", and "equality" means, they will understand what I have said. Imagine if this was you! How would you feel? Has anyone ever heard of the expression "eye for an eye"? So here, I lost 6 eyes and they abuser lost none. No equality and no justification at all. Where is the fairness? I'm sure if I was a little more serious about the game, I could file a lawsuit and somehow win just like the McDonalds lawsuits but why would I waste my time. I'm willing to settle for my account being activated immediately.

And one last thing, I am speaking for my character "Chris Trenchmouth". They took my forum rights away as well so I am posting on my alt. To Kenny Linden if you read this, I know you have suspended people for having alts and I know that is wrong of you to do. He has banned Jessie Kent, Kane Tank, and others for having an alt.

FOR THE ORIGINAL POST CLICK HERE CLICK HERE OR VISIT http://save-host.com/forums/showthread.php?p=5#post5 LINDEN MAY HAVE EDITED OR ALTERED MY POST.

I couldn't agree with you more and the problem is addressed here.

it is in paragraph's... and also in some instances i used "W*F" instead of the "WTF". Linden may be picky about censoring the context it is used in.

You're beautiful.

With that astounding logic I can't possibly see how you could be considered at fault. Damn Lindens.

It may not be your fault, but posting here about it won't get you unbanned, so:


BTW, would you happen to be in the cornfield?

You sit on a cube.

Then you AR it. Then, if the problem doesn't go away, you look up online Lindens, and if one of them doesn't come, you try the next one, because eventually you'll get somebody who's not busy and responds.

What you don't do is IM Adam Linden and rant on at him about how all Lindens suck. That's really going to help, isn't it?

I have my own issues with Linden responses to griefing but this is just not what you do.

N.B. if you honestly don't understand how calling somebody a fag is (a) homophobic shite and (b) just simply crap, you need to think a bit about the issue. Not that you should have got suspended for that here though. That sounds a bit like "this guy was pissing me off, let's suspend him for something".

You rez a cube and sit on it. You can still build and griefers get bored if you ignore them. Or you could buy your own land (which means sl isn't free anymore for you, but hey you get what you pay for) and use it as a sandbox and ban anyone who bothers you.

Welcome to SL Chris

We all recently found out that Linden Lab runs its daily affairs including Second Life with as much coherence and accuracy as if each employee lobs a projectile at a dart board to decide what they are going to work on each day.

They really hate to be bothered during their work day, because usually the stuff pinned to the dart board is all "fun stuff" and helping out a resident or dealing with a griefer is not fun.

As you have found out - the hard way, and I'm totally sorry for that - when you rise to defend yourself, they flip the script and you suddenly become the criminal.

I'm guessing that banning, auto-logging and the like are "fun things" to them, and much easier to handle than actually having to confront a fucktard griefer.

When you get back inGAME and yes its a goddam fucking GAME (since the CEO down to its newest recruit at LL runs operations as such) you are more than welcome to try out two sandboxes that are peaceful and quiet.

One is the Hedonistic Retreat (Use Find - Places - type in Sandbox or Hedonist) and the other is part of the New Citizens Inc (NCI) Plaza. At the NCI Plaza you can utilize the surface sandbox or find the teleport to the sky level area to work.

Basically Lindie Avatars can't and won't do squat to help ya. Sorry you had to learn that the hard way.

(Oh and for the rest of yall I'm back to posting up in here - welcome back Brace uh HUH)

I emailed this to [email]support@secondlife.com[/email] aswell and told them I've made a post. It isn't whining either, it is a composition of misfortunate events that have occured and how Second Life has failed again. Look at the forums, they are flooding with more negatives then positives. That really does say something about a company.




I feel as if I am an ant and linden is the human that walks towards me. The ground rumbles and shakes with a roar, the footsteps sound heavier and heavier as the human takes one step closer to me. The human stops for a second and so I quickly run up his shoe and under his pants up his leg. I take a bite to defend myself and my ant hill below that he is about to step on. Although it is not unjust to defend my people, I am quickly squished and wiped away from existance. The human crushes me as if I have done something wrong, but why? I was defending myself and people. Linden had suspended me for standing up for myself

Depending on the Lindens to actually deal with griefing in a timely manner is like trying to bake using your refrigerator. Gonna be waiting quite a while, and that pork roast will be little more than a cold shoulder.


Having said that, I honestly doubt 'WTF'and 'FAG' were being invoked in the spirit of smoking tai-kwon-do experts.


- Newfie

maybe you didn't read the part where i said that i asked several people to help, it happened serveral times, and after asking serveral people several times, I got frustrated. That is what happens to humans in real life you know, maybe your mind is stuck too far into second life and you've forgotten what real life is. I use second life to make money, if i am not in game building and selling then how can i make money? If you were building and scripting and had someone mass lagging the sim and rezzing things around you, how would you feel if no one helped?

As for sitting on a cube, they were lagging the sim. Mass rezzing etc does lag/crash sims from time to time.

Thanks for the advice, dear, only I've been griefed in sandboxes and outside of them before, more often than you have I'll warrant. Of course, I didn't then IM Adam Linden and call all Lindens losers. And bitch about it in the forums afterwards.

P.S. I don't care about you being in SL to make money.

I am gonna ditto what Ordinal said. In fact my Eclipse event was griefed early this morning and this is exactly what I did:

1. Sit on a prim

2. Check your PvP to see which user unleashed the griefing

3. Optionally, talk to the person to confirm whether or not your bump was an accident. However in some cases (such as exploding watermelons, etc) you can skip this step. I never argue with them, fight, or give them a "piece of my mind". I also don't retalliate. As soon as THEY get YOUR name on their PvP report, the incedent will appear to be a mutual brawl rather than a one-sided attack.

4. Submit a detailed Abuse Report.

5. Call a Linden, but not to come solve your problems (they are busy and you are sitting on a prim!) Rather, it's good to give the Lindens a heads-up that a problem user is running amuck so when that person gets busted for griefing in another part of the grid, the Lindens won't be fooled by the inevitable bambi-eyes ("Me? Grief? Surely you gest! I would NEVER!"

If a Linden doesn't respond right away, keep in mind that they may be responding to another user's griefing problem at that moment. If a Linden was in the middle of helping you with a griefer, it wouldn't seem productive if they just dropped everything and zoomed off to help somebody else. They WILL get around to helping.

So THAT's how you caught me, Aimee

Sit down. Shut up.

Customer Service is not a priority at LL. If you want good customer service, leave.


Also, you people are jackasses. Maybe he didn't know to sit on a prim, he seems fairly new. Sit on a prim and shut up is not an appropriate response to a customer complaining about the lack of customer service.

Adam is not Lee (LOL), he is usually very helpful. Also, he has a sense of humor, he wouldn't suspend you for nothing. I have the feeling we are not getting the complete story.

You don't exactly have to know SL well to realise that IMing people you're trying to get to do things and saying "omg u all suck" is not exactly the best idea in the universe.

And yeah, he's already said he knew about the sitting thing.

Go to your room!

The Welcome Area and the sandboxes are two places that really need a full time (or mostly full time) Linden presence. Otherwise they're just getting IMed to come there anyway. Probably having them there under a civilian account so they aren't swarmed when people see the name "Linden" would help too.

That being said, there's a lot of alternatives to freaking out on a Linden because they don't drop everything and come running to spank someone for you. At the very least, take comfort in the fact that they take sandbox griefers relatively seriously - the police blotter's full of warnings and 3-day suspensions for that kind of stuff.

If you're in SL to make money, you might want to invest a little back into it and get some land of your own where you can build without interruption. Otherwise, you get what you pay for - a public place to build, with all the negatives that come with it, including other people.

I work in the Customer Service dept of a national company. It's somewhat unreasonable to expect someone to be there for you the instant something happens. I sometimes wish I could tell people that if we had a perons just for each customer, we would have to charge hundred times more. Greifers want reaction. If you don't give it to them, they will go away. If you are sitting, they can't harm you, it's a perfect solution. If this person was working in a sandbox, chances are they know how to rez a cube and sit on it.

ok like i've said before, sitting on a box may solve somethings but have you heard of LAG. When someone rezzes a lot of objects at once full of scripts, this lags the sim and slows teh frame rate down. And as I also said before, and people seem to be forgetting.. I said in the post that i contacted serveral lindens serveral times, adam linden was contacted serveral times. They didn't reply and adam said to that the abuse report was enough but how is that enough when im still being hammered and lagged?

What is the point of all the linden avatars then if they can't help? Type up Linden in search to find people, look at all the linden's... i always thought they were there for support. Support also includes taking things into account such as that a player may be frustrated, remember we are paying them.... we are paying them for good support aswell.

Rezzing one box prim doesn't cause lag.


And by the way, your attitude ain't helping your cause bud..If anything, it make us (well me anyway) think the Lindens were right to ban your ass.

It is if you want Second Life to continue to be cheap and relatively free of a nanny government.

yea but what is the point of sitting on a box and building when you have a player rezzing icbm's all around you, including the spot you are building. If you have a giant ICBM sitting infront of you, all around the sim and launching, lagging the sim, what is the point!? K im sitting on a box, sim is lagging, icbm's being rezzed all around, sitting on a box or standing... point? so u wont get pushed, the sim is still lagging, your building space is occupied by an icbm on it..

if you're going to talk to me about attitude then maybe you should check your own, i don't need ur sarcastic attitudes, uncaring attitudes, or anything of that sort. I came here looking for someone with a helping attitude, one or two have given that but the rest have shown how cold people can really be in second life.