Is this bad buisness ?

There was an inappropriate accusation made you know it and to denie it is false .
How do i know that she isn't just looking for a freebie and just wanting something for nothing?
sound familiar ?Does more need to be quoted word for word ?

Yes I have a temper .... shush you Darque this is my part defending a friend.
Wasn't really just the no exchange that bothered me really it was the way Elik put it as if just because she doesn't know someone then they must be trying to take from her. Must be a sad life .... for me I give a person the chance to show true character and my friend has always shown nothing but truth and honesty to me and all that know her. It was the accusations made that peeved me to know end, Elik you know what you said and I do ....... want some quotes doll ? Hugs to you Darque

First of all

1. Its not your business, your the friend dont get your ass in places where it dont belong, just because your her friend don't mean you have to harrass the store owner, did you buy the hair? No. Your friend did so let her complain if she has a problem.

2. The store has a policy, its your friends fault if she did not see it, and there is hair demos if she wanted to know what it looks like, or she could have IM the seller and ask for a preview on her.

3. Tell your friend to pay attention to her next purchases, take this as a lesson, so next time she spends money she will pay attention and make sure *thats* the one she wants.

4. Don't post threads about business that your clearly wrong, Elika did nothing, it was your friends fault for not paying attention while shopping. Making forum threads about a business in the general forum, while your wrong will only promote their business and increase their sales, because everyone will be curious to know what kind of hair she sells, so for elika this is a plus

5. copying and giving private discussion to other members of the community with out elika's permission is against the TOS, and you could get in trouble or banned.

6. Asking for free hair is unfair to the other buyers who actually paid for hair, elika and anyone else has the right to not give free items if they don't want to.

Just some little tips for you.

SHOP SMART, SHOP SAFE!

Barring local state laws and shop policies, of course. But for the most part, if you take something back and ask for a refund or an exchange, you can do it. At least that has been my experience, even with expensive-ish electronic gear.

But regardless, even if a place doesn't accept a refund, it's not because I can somehow magically keep a copy of the item in question. There's other reasons, such as damaged packaging, handling fees, local laws, and so on that largely don't apply in SL. That's where SL differs, with copy/no-transfer items.

Not arguing the validity of what you're saying, just trying to point out some of the exact reasons to the OP why a SL business person might not wish to offer a refund. Exchange, maybe...

But anyway, this seems moot judging from what has been revealed since...

Did anyone notice its friday? this is the 55th post on this issue .. its time for a laugh
Yay for the weekend!







(secretly hopes this turns Taco Rubio on even more) rawr

Honestly you can throw out all the quotes you want, if that makes you happy...bottom line is you aren't going to shop at my shop and neither are your friends. Okay, gotcha. She didn't like what she bought she asked for a refund I said no. Enuff said. Why drag this out into some rediculously long and pretty much dumb thread? What do you gain from it? Nothing...cause as I've check my sales for today...no change really. I do have a reputation, a good one. You may not like my policy or the way I was trying to express the necessity for it....so be it. Be done with it...get over it and move on.

I apologize that you took my words so literally as directed toward your friend specifically when I was clearly trying to express my need to enforce this policy...because A. I don't know your friend, so how was I to know that she was or wasn't "trying to get something for nothing" even though I didn't say that word for word....(I have a notecard too ) B. Whether your intention of IMing me, in the first place was about your friends great character and heart.....I don't know you either so how could I trust that. C. My policy is clear....why should I change that for someone because their friend (whom I don't know) vouched for them via IM....I stuck by my decision because several other people made the same request or different requests going against my policy and I said no the same to them as I did your friend....to me consistency is good business practice IMO.

Let it go....you do your thing and I do mine...as it always has been. You made it abundantly clear that you won't ever shop in my shop...and it seems as though it was the first time you set foot in my shop when this whole event happened...and I was doing okay before then...so live and let live.

LMAO!! Love that Lagfro??? Where is mine btw?!!

(so how am i to know if she's just wanting new free hair?)
This was what I feel was wrong a false assumtion about a dear and sweet friend.
( if I did that to everyone who asked me i don't think i would have a business)
(I'm sure you've run across some people who aren't honest) who wasn't being honest ?
(I'm sorry that's just how I'm trying to protect myself)
protect yourself from what ?
Assumtion are the things we make up in the mind some are true some not and how we distinguish between the two makes life good or bad.
Just to add a bit of info there were 3 friends that were brought to the store and were going to buy but didn't. My friend as well never ever asked for a refund just a simple exchange.
To assume she came into your store with the idea of buying one and getting one free is offensive in the fact that there is an assumtion on your part. that that what was going on. So case stated case closed.BTW i bought 4 sets of hair and how many did i try to return?

You can add me to the no shop list.

im sure shes crushed about that

And you'll be missing out BIG TIME.

Nothing like losing customers that are not treated poorly but just hear about another experience. You remark above proves my case. Then again all of the hair I have seen is SL is not what want. How about doing a simple ponytail? Like the hair naturally falling down the back with a rubberband keeping it toughter at the base of the neck?

Thanks to this thread not only did my traffic increase, but my sales too I guess it's true what they say bad publicity is good publicity Thank you.

I think Rita Groshomme has an awesome ponytail like that and Robin Sojourner (sorry if i misspelled).

ok here is my view if makers would just make there items transferable it would solve alot of problems . why do we always have to be afraid of someone else haveing something that someone else has bought . make it so they cant sell just give . I try to be nice to all I would not be dishonest . I help newbes all the time and refer them to stores . we need not to be so greedy all the time and share the love around . so like i buy something give to someone and they love it and want more from that maker, then they have more buisness.

I am a hair and shoe lover i have lots of it and quite of hair from this maker i love it she dose very well in what she does.

one more thing skin makers and hair makers we all want nice hair and skin . and pay ALOT for it. just dont think ppl are always out to get u because we are NOT ....well at least I am not

and i do think she should have given a new hair to her because I told her she was very sorry for the mistake she was helping a newbie at that time and got distracted . as i was buyn the hair for that nwebie .

PEACE AND LOVE TO YOU ALL, Sugar

Oh come on. the item is no transfer. people bust their ass to make demos for every single item so that people will be sure of their purchase before buying a no transfer item.

Yes, people make mistakes but if you value your money which you clearly do then take a sceond before you click to see where youre clicking.

I think it's realy unfair to put a gun to a merchants head like youre doing.
You made a mistake & your putting the blame on the merchant.
did she tell you where to click? did she mislabel the box? no. you made the mistake.
why does she owe you money?

refunding a no transfer item against store policy is up to the merchant its not a law that should be enforced. If you make a mistake, & IM the merchant, maybe you'll be lucky & theill refund you. If they do - you should be greatfull they were so nice.
If they don't - look where you click better!

& if you don't want to shop there anymore that's your buisness.
slandering someone's name over doing what her store clearly states she'll do is just mean.

she said no refunds & she didnt give a refund. what do you need to start a post for?

Ok, here are my 2 cents...
First of all it is very hard to shop in a place that is No Refund AND No Exchanges...
I myself, do have a no refund policy but you are allowed to at least exchange the item.. but that is very hard to do with no transfer items...

In cases of no transfer items, I would more than likely exchange the item for them knowing that they just cant pass it around to thier friends and such and give them the benefit of the doubt that they really did just make a mistake in chosing the correct item or for whatever reason were just unhappy with it... BUT I would also make note of that exchange to assure that I am not being taken advantage of by this person and they dont make it a habit.

I believe a happy customer is a good customer, if you make them happy they will come back and they will bring thier friends, word of mouth can make or break you!

I also know Elika and she has been very good to me and I love her hair... but maybe just somethings to think about I suppose...

Like, the other day... I bought some eyelahes from someone and for whatever reason the item never came to me, I have been in SL 2 years and the creator of lashes had been in SL 3 years... anyways I IMed this person to let them know I never received the product....2 days of getting the 3rd degree and many hours wasted, they finally give me the lashes I purchased...
Conclusion: I was relieved I finally did get what I paid for, but after being insulted and getting interigated for 2 days, I will never buy from this person again..

Just looking at this made my client lag.

*crashes.

I sure am sensing quite a few alts in this thread just by the style of writing alone. It's pretty bad when you have bring your alts on to back up a bullshit complaint...

WOOF. Hey, baby, how you doin? *wink wink*

***

It's not that we want to turn customers away. But this is what the system is and we have to work with it. People have been asking for a better permission system since I joined here, but nothing's changed. So might as well practice more scrutiny in your purchases and ask the seller if you don't know what their policy is.

For the most part, always expect a no transfer item to be no refund or exchange (except in situations where duplicates were purchased). <-- That's my policy

Wiggles her butt!!! the stars at night are big in bright---claps---deap in the heart of texas reminds me of my one true love--claps-- deep in the heart of texas-

but seriously i have the same policy no refunds on no transfer items.
i do one time exchanges and i write the poersons name on a note card
but other then that no refunds on no transfer items. there are demos.....

HERE IS SOME OF THE POLICY... FOR REFUNDS AND EXCHANGES
2. Please IM the correct person. Although Babyboo and I are connected at the brain ... I can not give refunds/exchanges/help for Babyboo's items, as she can not give them for mine.

1. Transferable items: Must be returned within 24 hours. A refund will be given after an inspection of the item. Any items that have been altered/missing pieces are void of a refund.

2. Non-transferable items: NO REFUNDS. NO EXCEPTIONS. (o.k., one exception - if an EXACT duplicate is purchased within a 24 hour span)

3. I clearly note on all items whether they are transferable or not - please purchase carefully. I will not be responsible for sending items that are no transfer that were bought as a "gift" - please IM me before purchasing to arrange having an item sent as a "gift".

4. Hair: There are NO REFUNDS ON HAIR - I provide a demo along with a display picture featuring many angles of the hair. If you are unsure about a color, feel free to ask for an "In-world" peek. =) Purchase carefully.

The thing is, Elika does not have a 0 tolerance policy...but I can understand why she would not give a refund for a hair you can try on before buying...

I remember when I first discovered Elika's shop...I went crazy, bought almost every hair, and with that, bought more than one the same...TWICE...I didn't even IM her about it..that was MY mistake..and before I could even finish kicking myself, I already saw she went out her way to pay me back...she caught it herself...she went OUT of her way to be a good business person and every since that moment. Ever since then, any person wanting to buy hair, I point in her direction. She is truely an amazing merchant and I'm really suprised anyone would have something bad to say about her...girlfriend doesn't have a rude bone in her body.

You do not have to buy things from stores that have no transfer/no refunds policy but I don't think one should gripe if they chose to buy something out of one of those stores.

It's "Any publicity is Good Publicity" ;p

Sorry to learn about your forum drama Elikapeka, seems everyone gets a turn at some point.

We all have our little bubbles that we view life thru, some see it one way, others see it another, and still others see from a different viewpoint.

There is no easy solution, except to agree to disagree.

I think it says a lot about the vendor when they do make an exception to their policy for a newbie. (Thanks - you know who you are and I choose not to name you so that you too won't get 'gamed' for being helpful.) That could have been checked by bringing up the profile - yeah alts are an issue, but I don't dress my alt or spend money on it, it's just a bank account - so my viewpoint leans toward, even if it's an alt, she can't transfer it, how can it hurt (talking about .71 cents here now and again - You lose a little, gain a lot.) - However, I don't fault a vendor for sticking to their policy either. Otherwise they'd be gamed like so many other things in SL.

On the other hand, the OP is breaking some basic social rules of SL in general. Posting to the forums to raise a ruckus is just plain BAD FORM. Posting parts of your conversation on the forums is even worse.

The hardest thing for many to remember about SL users, is not all of them are super smart tekkie geeks, some are disabled physically and mentally, some learn super fast and some learn slower than snails.

But you can ignore this whole post because I've caused my own drama in SL too, and all of what I've said could be turned against me because of the mistakes I've made, (without any mention of the amends I've made.) Anyway, I'm just hoping to bring some clarity and self-responsibility back in to the thread.

Yeah, Elika could have handled it differently, Yeah the OP could have stayed out of it, but we all know how hard that is when a friend of ours is hurt by another, for whatever reason, we want to defend them. Yeah, lot's of things could have been different, but they weren't...learn and move on. Like Elika said.

yes Elikapeka has no mean bones in her body o.0 she only has a grape in her mouth o.0
some times my butt in her face wiggling........and this one time at hair camp...$@#$% $%@#$% &%&%^& #%#$%^ nods.............