Is this bad buisness ?

If this was hair and it being no transfer it must of have had a demo available. There are so many in this game that take advantage of any little excuse they can use. So in this case the owner had every right to restate her policy and not give her a free hair. Also if this was such a problem to your friend why not have her take care of it herself instead of starting a smear campaign? Copying convos into notecards is AGAINST TOS

She has a "No Refund" sign in her store. Clear as day. It's not the seller's fault that the customer didn't read or made a mistake. Since that part on the customer's side was made very clear (her no refund sign is everywhere, and so are her demos). I see no reason why she should give a refund giving her policy. It was the customers mistake, this is the seller's policy (plus her items were no transfer).

End of story.

Even malls with 'no refund signs' won't give refunds.

Just chalk it up to buyer experience and next time to take better care in buying.

However what will make her business shady and questionable, is she becomes irregular in her policies. I mean, it's one thing to bend the policy to one or two friends, but to half your customrs? ^^;

A policy is a policy and just about anyone who creates any non transferable item likely does not offer refunds. Demos or not!

I for one don't have demos but am usually willing to model it or give one upon request.. My photographs are very clear about what it looks like and i guarantee a fit even if i have to fit it to your head... but aside from that when is the last time you bought some non transferable clothing or shoes or glasses or jewelry, a car or a boat or hmmm any of the thousands of items.. that you cannot test before you buy it? This isnt a new thing its been this way a long time.

I have bought no transfer things from designers that i love and respect and it just didnt look the same on me.. ok fine so it didnt look good on ME. even if it were transferable i wouldnt ask for a refund.. it's jsut not my style to do so. nor do i stop buying from them.

In RL do you order some dinner and then say i dont like it i want something else? hey $hit happens and you stop for fries on the way home.

A note about the young lady who actually made the mistake,, She asked for a refund or exchange and got reply she didn't want to hear but prolly was expecting. Seems she let it go but her friend cannot. Perhaps she was just honest enough with herself for realizing it was her mistake, not elika's.

A lil advice bout the hair.. Body shapes and head sizes vary in SL quite a bit. Hair designers do our best to make it fit MOST.. and i thinka general standard is likea head size 52-65 or so along with some other key shape ratios. I think its quite possible that the only thing needed here is a fitting. I'm sure Elika or any her friendly co hair designers can offer tips on fitting if the customer herself wants them.

Bringing this to the forums in an attempt to harm the merchant was just a bitchy thing to do and seems to have backfired since it is evident to most sane people that she didn't do anything wrong.

As a consumer I leave any stores that have a policy of no refund no exchange.Things happen and there are times when a customer needs a little help no refund no exchange means no help in a time of need.Looks like someone was peeved and wanted to air there concerns so let it be thats what forums are for . Seeing that Elik states the no refund no exchange I know where i'll not be going for hair.

It's early and wanted to see what people had to say.
So here goes as to why I posted:
1 I didn't want any harm brought on anyone
2 I will say this and if its against TSO then so be it. I didn't like it that the store owner would take a stance about my friend thinking all she wanted was a freebie or a refund it was a simple matter that coulda been taken care of quickly and easily.
If I wanted to yes I could've walked away but just like many freinds who have taken up here for their friend I did the same.
3 If anyone looks closely i never mentioned any names and would never do that.
4 My intent wasn't to bring harm to anyone.
5 Yes I have a temper someone says something that offends me about a friend .... you've got someone (being myself) to contend with.
6 I say a 0 tolerance in any shop is just plain wrong Those who set policy have the power to do both what is right and what is wrong and saying that if I offended anyone so be it.
It was never my intent to bring harm (seeing I never mentioned anyones name or shop)
I simply wanted some opinions on ths subject.
LOL as far as who has class and who doesn't. Dianne who resorted to name calling? (the low class statement) and accusations Name calling =limited vocabulary.
Take care peace be unto all btw my last post..... till someone mucks wit a friend

You were not actually asking if it was bad business...IMHO. You were asking if your friend and yourself were right in this case, or if the store owner was. You were hoping for validation.

Plain and simple... You were wrong, your friend was wrong. The Store owner was right in this case.

what was the point of that post senoirita? personally, i just think you are screwing yourself as ALL the good hair makers have basically the same policy...Lashed, Panache, Elika, X'clusive, here comes trouble, Tickled Pink.....if you can find any good hair after that more power to you but you will find that 99 times out of 100 it will always be that way. That has ALWAYS been their policy and i personally see no reason in makin a post just to tell em "i wont shop at your store now so THERE"

It's not bad business. The policies are clearly stated on signs in Elika's store, and she has demos, what more do you want? Learn from the mistake a move on. To complain and offer to pass around a notecard with the conversation is petty and low.

let me say this:
1. i didnt want any harm brought on anyone....YOU TRASHED ELIKA IN YOUR PROFILE! HOW COULD THAT NOT HARM HER?
2. simple matter that coulda been taken care of easily...HOW? by giving into your crazy demands?
3 you didnt name any names on FORUMS...but did it on your profile quite easily
4. see number 1.
5. calling dianne classless is like projecting your own feelings of inadequecy onto others.

Is it wrong that this thread is sort of turning me on?

Yes Taco, but you must learn to embrace your dark side.
Know it is wrong, but feel no guilt.

Love you to death Heavymetal. Told you to control that temper girl.Ah well just throwing in my 2 cents worth here. I come from an era that buisnesses are here for their customer and in RL I see that going down the tubes.But alas let things be as is and go on to bigger and better things. To each his own. I was in the room when all this was taking place asking that HM to ease up and let it be. It was offensive for me to see someone assume (everyone) who asks for help is just looking for a freebie. The person this all happened to is near and dear to my heart she, being a peace loving woman walked out with class and style head held high (yet hurt).Bad news is told to everyone good news is rarely repeated.

Well I'm sorry that you feel this way...because honestly you're missing out on a lot of great hair. To my knowledge I don't know any hair designer that offers refunds/exchanges on their NO TRANSFER hair. Maybe onsies and twosies here and there will be the exception for most...but that would be extenuating circumstances....just as I do in my store. But simply saying they didn't know what the style looked like and that is justification for wanting another style for free...when there are FREE (not even L$1...but free) DEMOS available to try on....well I think that's asking too much. I spent 3k on a pack of skin once that I never tried on the DEMO's for. 3K!!!! It was too dark LOL and I didn't like it. But rather than IM the owner I realized her skin was no transfer and I just sucked up the cost to my own stupidity (and I was only like 3 weeks old then)....because it wasn't her fault that I didn't try on her skin first to make sure it was the right shade...so how could I ask her to give me money back or a new one in the shade I want...when she wasn't getting the product back that I had.

Anyway, this whole situation snowballed out of control because the OP couldn't let things be. They said their piece and I said mine. We obviously agreed to disagree but to keep things going the OP decided to start this thread. I know it's not only hair designers that don't offer refunds or exchanges on their products....clothing designers, scripters, shoe makers, skin makers, and many more do the same....simply because it's NO TRANSFER.

Is it? I thought it was just a forum rule.

I just want to ask a question:
If the owner had've given another hair style what harm would've came from that ?secondly i know i will get the well then everybody will be wanting freebys thing.I've not ever seen that happen as it never will or would happen. People are basically honest to assume dishonesty in every instance isn't wrong ? As far as for losing 3k did you talk to the store owner ? The way i see it being in the customer service buisness myself I take care of people all the time I like to see them smile and walk away knowing once repeated about there dealings with me that I took care of them. LMAO I'm a forum holic when it comes to disagreements I love seeing two sides. Who was wrong here ? Well I'll take the easy road and say both were. Heavymetal just go with the flow and be on your way keep that temper under control girl.As for Elik life is full of opportunity what counts is how you handle them.For me I would never set a policy that tied my hands from being helpful.
Doing nothing is just that nothing.

Oh well, your loss... Elika makes some of the best styles on the grid, I've bought from her many times, and she's never been less than pleasant and helpful when I've spoken to her.

As for not liking the 'no refund, no exchange' policy... as has been said before many times, there are free demos of every style readily available, so you can see exactly what it looks like from all angles before you spend any money. If you can't be bothered to get a demo and try it first, that's hardly Elika's fault.

Besides, since most hair is copy/modify, you can always make a copy and use 'edit linked parts' to tweak it a little... shorten a piece here and there, remove a piece, reposition a piece. It's one way of making a style more uniquely you, or making it fit you better, without having to buy a whole new one.

I have bought and will buy from certain hair designers simply because in the past they took the care and pateince to do what was right IMO.I do buy and will continue to buy hair.New styles come and go can't be left with outdated fashion now can we ?
this thread is a bit viscous for my taste. I just had to post seeing that it was contraversial.
Life is what it is. We do we see we make judgement calls some right some wrong in the end we have to be happy with what we do.QUOTE(Elik has been helpful when I've spoken to her)END QUOTE How so ?

It was never an issue of hurting me...it was an issue of my having a policy and trying to be fair to ALL my customers. I don't know everyone in SL so I can't judge whether a person's intention of IMing me for a refund or exchange is honest or not.....so...I created a policy that holds across the board...so there is no confusion, so there is no ill feelings if I give a refund to one person and not another for whatever reason. Yes, I give refunds for people who buy duplicates of the same style and color....and that's because my hair is copy so they would have had duplicates anyway. (I think that's fair).

If there was a different reason besides "not knowing what the hair looked like" I may have considered a refund.....but how can you not know what it looks like when there's a poster with all angles and a free demo available. So that's what I based my decision on.

It encourages people to be lazy.

The owner did everything in her power to allow her customers to avoid that sort of problem. The customer clear did not taken even the minimal steps required to avoid the problem. Why should laziness be rewarded?

I love this whole thread such an issue over hair.Lessons to be learned.lazy is as lazy does i don't see that here. Looks like a mistake was made, and some accusations on one partys side that someone was looking for something they didn't deserve. but hey thats just the way things go sometimes.For myself I'd just rather someone leave happy rather than hurt but as a person wanting to start a vendor I would have rather done something rather than nothing exept tell someone (well you made the mistake not me so to bad)and in this case there was some inappropriate accusations made by the store owner. Just isn't my idea of the way to do things IMO.

Look at it this way, No refund equals no more sales to that customer. Most business people have no customer service skills at all. Remember we as residents do not have to buy things to survive amd my best objects have proven over and over again to be the free ones.

So instead of "losing" L$300, you lose possibly thousands in future sales and referals. There are so many residents I refuse to do business with. What does it cost me? Nothing!

I don't see the problem here except with the buyer...

Wow.

How did I miss this when I woke up!

I think its pretty simple to realise when dealing with NO TRANSFERS that you will NOT get a refund. I've bought wrong things in the past and even duplicated items, but thats my own bad, NOT the creators, if I wasn't such a shopping whore I wouldnt have put myself in that situation, sure enough when I imed the creators about duplicates and asked if maybe I could get a diff style/skintone (depending on the item) most have been very generous and offered me something, but thats because they KNOW I already have the duplicated item.

I don't think its bad practise at all Elika, you know your hair kicks ass and as much as you want to keep ALL your customers happy, there are always going to be some that you just can't please whatever you do, and however many signs there are all over your shop stating policies. My opinion. You don't NEED that kind of custom, you have a whole army of people that by your goods as with alot of other creators a few boycotts by a few people won't harm your reputation OR how successful you are

Up and at 'em girl!

First of all I don't know where you get your information from, I NEVER accused anyone of anything or being anything. I simply stated I did not know the customer, so how was I to know whether her intentions were honest or not...that's why I enforce the same policy FOR EVERYONE. Whether or not they have their friend IM me to vouch for their character....I cannot judge that because I don't know everyone....so I stick to my policy because I think that's fair for all. This policy puts me in a position where I don't have to judge someone's character....good or not. Its the same for all (as I've said a million times).

I even told them that I respect that they will bring their business elsewhere and even recommended Lashed and Panache (some great hair). There were no ill feelings I was never rude...actually I think I stayed pretty calm through the whole situation..trying to be as diplomatic as possible. When I was accused of being a certain way when the people don't even know me at all. And to have a notecard passed around about my conversation with the OP...which how do I even know my words were changed or not (i'm sure that never happens). But there comes a time where you just need to stop beating a dead horse.

Yes some people don't like my policy. I can't help that...everyone is entitled to their own opinion and how they view customer service should be. My current policy is what I thought was best for me to keep things fair......for everyone.

I understand and accept that my no refund/no exchange policy may cause people to not buy from me...but I never kept it a secret....I posted all over my store the "Refund Policy" signs, even put it in a notecard that can be dispensed and is included with my hair packs....I even went so far as to put in in my picks (for those like me who like looking at profiles). Whether it affects my sales, who knows....but ultimately it's about the fact that I'm creating something, that's more important to me. So I will continue to create and there are those who've made it abundantly clear that they won't be shopping in my shop...well so be it....it's your money, it's your choice...I can't argue that or convince you otherwise. I never tried to in the past. My sim has the traffic for a reason....no dance pads no camping chairs simply my shop and my friends' shops. So, in the long run I think I'm doing something right.

Can we just leave it at...buy if you want, don't buy if you don't want to. I appreciate that and respect it and am just grateful that you took the time to look or stop by.