So if I just got back from a suspension...

And it was unfair... AND I could not get ANYONE through abuse desputes via email, AND got told over the phone that they refuse to speak of suspensions over the phone...


Who do I complain to about extremely unsatisfactory customer support? Yes, I beleave I got suspended for the same reason as crismod if it was about a ToS violation and posting on the forums about it....

Anyway, I want to raise hell with linden labs management, they DID NOT communicate with me at all, refused to speak of anything over the phone and would not reply to emails.

This is NOT customer service, this is ignoring one.

Email [email]philip@lindenlab.com[/email] and [email]robin@lindenlab.com[/email]. Do it as often as necessary until you get a satisfactory response. Perhaps receiving emails from several dozen disgruntled customers each week will convince them their CS department needs work.

Or, you could sell your land and downgrade.

Thanks, I will.

It really makes me sad that a resident who obviously cares about the game and their character within it can't get any contact on the phone unless it is "How do I get it to work" and "How can I upgrade to premium" (basically what their phone service offered when I called after hours, and what I was told during hours)

That, or sending an email to the "abuse manager" who couldnt even grace me with a reply.

Been there, done that, got the t-shirt. It sucks, and nobody will step up and take responsibility. I'm assuming, that like mine, you were never actually told what you are supposed to have done.

My story is here again waiting a response.

Lewis

Thats...

Wow, words can't discribe how low my opinion has sunken on the support and fairness around here.

You have a t-shirt texture waiting for you when you log in, full permissions, feel free to distribute.

Lewis

Just let it go, it's a loosing battle and not worth the stress.

I completely disagree. Rolling over and playing dead is never the way to improve things. The process is severely flawed, it has been for a long time, and it desperately needs an overhaul. If anything, the time is now to do so - there is a very tangible impetus for change.

Don't expect anything from the Lindens now.

Curious... when I'm tromping on the thin line between obeying and disobeying the ToS, I'm usually aware of it.

There is no fairness in an arbitrary system like SL's. Some people are made into examples and others slip through undisciplined. There are too many vague areas, individual interpretations, and emotional reactions for there to be 'fairness' for everyone.

Fairness is simply not cost effective.

--
If you can't handle a fall, don't dance near the edge of a cliff.

(my previous post was being written before yours appeared on the thread).



Definitely stand your ground against the system... attack the wording of the ToS if it's unclear propose or demand clarification!

Engaging in civil disobedience probably isn't an effective approach, nor is dwelling on vague, probably poorly documented events of the past. This is a game that must be played with a "from now on" attitude if any lasting changes are going to be made.

Cristiano, you are also mistaken. LL doesn't care what the residents see as a flaw. They don't care what residents see as being unfair or unjust. They have become a business that will do as they need to do from their end. Residents can either accept the conditions or move along to another program.

A couple threads ago, Editorial Hair said it best, those content providers that are left here are simply biding their time until a better program comes along.

/108/1b/124675/1.html

You can't win. You have zero power and the Lindens have 100% power. It's not like any of us are going to leave SL over this and LL knows it.

Besides, wouldn't your efforts be put to better use if they were applied to a real life issue that really mattered?

This indeed sucks. I'm with you 100% cilis. I know you would never do anything to purposly get suspended. LL is just being comunist or something. What pisses me off the most is the company suspends people for lower then chicken shit reasons, but allow cyber terrorists to completly grief SL with no punishment. It makes me wish they would open source SL so someone better could take over. >.> Yea i don't care if i get banned for posting my opinion... If i do then thats another mark against them for revoking my freedom of speach.

Where is the thread containing this nugget of truth?

I'm quoting myself to raise another valuable point. They also allow miners to roam the grid, but suspend you for posting info on exploits... I abuse reported quite a few kids for being on the adult grid and checked up on them on ocasions. i would say 1 out of 7 actually get suspended...

LL should take a good long look at why so many migrated here from other 3D worlds, and take heed.

We were in one before we came here that once was fun, then it got heavy handed, and sluggish...nothing really new..things we once had for free we had to pay for, which no one minded as long as it was still fun.

Personally i think the demise of SL will be the unsupporting attitudes towards content providers, and the attitude of the hiarchy towards the paying customers. As soon as a company gets greedy and aims towards the buck, more so than the satisfaction of its customers..begins the end. Content providers got ppl in the game and kept them here, its not likely we will ever see 2003 again, and oh it was soooo fun! Everyday was an adventure! Sad to say, but im just not seeing that in SL now...and i think the next game will steal most away...and then the cycle begins again.

Customer service continues to decline, when i was suspended, at least they talked to me, didnt get me very far, but at least they acted like they gave a darn. Sorry but there is no excuse for not listening at least to a customer, and giving them a truthful answer..either they can get the suspension lifted or they cant. Its not hard to treat ppl the way youd like to be treated, its a concept thats kept companies in good standing thruout the ages.

I challenge LL to stop the cycle and make SL all it can be...and adventure to end all adventures...and stop worrying about money sinks, and what will happen to the Linden, you get paying, playing ppl in here, and that will take care of itself.

Even if it doesn't change things, being threatened with further disciplinary action should you dare speak out about your experience with *ahem* customer support is insulting. I know I would not be quiet about it.

I don't see LL as money grabbing. I see them as being too lax. They built a 3D world, like others, but with building tools. It cost money at first, but now you can just pop in at any age and its free, with no restrictions. You can freely terrorize the place with no punishment, while people complain about it, and the fact that anything they build can be copied or stolen.

The lindens just plug their ears to the complaining. As time goes on, the lindens stop caring about anything, and keep adding shit we don't need rather then the stuff we asked for. Then to top it off they punish a few valued veteran customers for something i see as bullshit, while we have several griefer groups attacking people with no risk on their part. Oh yea..

Banning.. like that really stops them as long as they can make a new account! LL don't listen to their customers anymore, and don't seem to test anything before throwing it in our faces. Sorry if i sound like a angry lunatic, but I'm one pissed off wolf right now. I don't expect LL to be all knowing gods, i just expect a little human interfacing. A sign that they really care.

Yeah the classic "chilling effect". Luckily, I'm hot blooded

Yiffy I ARed a low life that was giving out my real life info in game and nothing has been done about it because you can google my name and find it out. But let a upstanding resident expose a bug that had the potential to cause some serious hell and he gets suspened! This just goes to show you LL and the lindens only care about covering there ass and the suspension prob was handed down as a cover my ass ploy. i would bet money on the fact Philip said somebodies head is on hte chopping block weither it be a residents or a linden and said linden said oh yea Cris brought this exploit to the forums and thats why everybody got pissy we was working on fixing it but he brought it to public view and now we need to make cover our ass and make it appear he was in the wrong!

I have one question for LL to answer why wont you speak about suspentions over the phone?
I mean if I am suspended for something unjust and I cant get a response in email then I
damn sure better get a live human to attempt to pease me! It is not hard to validate the person is the actual account holder they did it for me when i created a account.

It's standard business practice really. It's easier to control the situation in print than on the phone.

T-they... d-don't want to be y-yelled at...

Thats my guess, I was being nice on the phone and the response I got is "its policy"

Well so was this BS botched public relations ban... I mean, people got banned for qouting me and qouting crism... QOUTING!

Thats nuts