Welcome to the Second Life Forums Archive

These forums are CLOSED. Please visit the new forums HERE

So if I just got back from a suspension...

Wrom Morrison
Validated User
Join date: 15 Apr 2006
Posts: 462
07-28-2006 20:24
From: Cilis Nephilim
And it was unfair... AND I could not get ANYONE through abuse desputes via email, AND got told over the phone that they refuse to speak of suspensions over the phone...


Who do I complain to about extremely unsatisfactory customer support? Yes, I beleave I got suspended for the same reason as crismod if it was about a ToS violation and posting on the forums about it....

Anyway, I want to raise hell with linden labs management, they DID NOT communicate with me at all, refused to speak of anything over the phone and would not reply to emails.

This is NOT customer service, this is ignoring one.


I saw your post, it was a reposting of the exploit several threads later. I thought it was fairly intentional. Nothing like what happend to CM.

Your post was deleted from that thread, when I refreshed the thread.

You intentionally gave out the exploit when someone asked "how do I do it".

Your suspension IMHO was fair, unlike CM's.
Cilis Nephilim
Registered User
Join date: 24 Jan 2006
Posts: 273
07-28-2006 20:25
Wrom, this was after the exploit was FIXED.

Note the time, note when the servers were down for repairs and the admin kick to all residents was delt out. The original context was lost when the original posts and the bug threads were mass "drug out and shot" to death. The fact is my ban came from the deleted post, not those still present, much like the other residents that got punishments there is no trace of their posts.
Wrom Morrison
Validated User
Join date: 15 Apr 2006
Posts: 462
07-28-2006 20:29
From: Cilis Nephilim
Wrom, this was after the exploit was FIXED.

Note the time, note when the servers were down for repairs and the admin kick to all residents was delt out. The original context was lost when the original posts and the bug threads were mass "drug out and shot" to death. The fact is my ban came from the deleted post, not those still present, much like the other residents that got punishments there is no trace of their posts.


I thought they only closed logins then people were still in game around then. It was much later they kicked all out right?
Cilis Nephilim
Registered User
Join date: 24 Jan 2006
Posts: 273
07-28-2006 20:34
Only by a an hour or so, an hour and a half at the most.

My point is this, why not just remove the threads and issue warnings in such a case? People can get quite a few warnings for assulting others, being racist, heck, the one day old noob griefer everyone knows is just there to misbehave (the big guns from a junkyard are a good clue) dont even show up on the blotter nine times out of ten.

I -had- a clean wrap sheet, so did most of the others... now all of us can consider ourselves barred from being mentors or greeters... and in future ARs against us the lindens are more likely to be unfair regarding our treatment, because we have suspensions on our accounts, while most griefers have a warning on file at the most...

This kind of punishment is way out of line, its like giving 5 years for child molestation and giving 10 years for smoking pot... the law may be the law but thank god people stand up and say "Wait a minute mister government, reverse those numbers... the punishment doesn't fit the crime"

SL needs to do the same, the law may be the law, but the law can be changed.

This wasn't due process for anyone involved or punished, this was a broad slash across the community because they didn't like having to get out of bed that early of a weekend....

I'm sorry, but if my store was on fire I'd have to get up and watch it burn too.
Wrom Morrison
Validated User
Join date: 15 Apr 2006
Posts: 462
07-28-2006 20:39
Cilis, while they did do some hasty stuff during this, I think making a thread about your own suspension is not the right way to go about it.

How about a feature request instead (emergency bug submit system -- for highly fatal bugs) or something similar.
Cilis Nephilim
Registered User
Join date: 24 Jan 2006
Posts: 273
07-28-2006 20:42
The lack of apparent costumer service and administrative transperancy is more grevious to me than any bug still in the system, since most of those were taken care of in the past 8 or so days.

I want to draw attention to the fact that their email address to dispute these issues is essentially a dead letter office, and they refuse to speak to you on the phone. You get an eletronic brick wall and that isn't fair... if you can't dispute the punishment then they should not include an email address and just tell you to eat it.
Cow Hand
Registered User
Join date: 20 Feb 2006
Posts: 292
07-28-2006 21:24
From: Cristiano Midnight
I completely disagree. Rolling over and playing dead is never the way to improve things. The process is severely flawed, it has been for a long time, and it desperately needs an overhaul. If anything, the time is now to do so - there is a very tangible impetus for change.


Nah. You're just pissed cuz it happened to you.

Let it go, man.
Cristiano Midnight
Evil Snapshot Baron
Join date: 17 May 2003
Posts: 8,616
07-28-2006 21:37
From: Cow Hand
Nah. You're just pissed cuz it happened to you.

Let it go, man.


I'm not pissed that it just happened to me - I am pissed that it continues on and on with other people as well - Cilis did nothing wrong either. Sensual did nothing wrong when they gave her the 3 day suspension - they simply could have removed the picture in question - the issue was quite valid. I accept that my record won't change, as LL seems unwilling to address it at all. However, it doesn't mean that change cannot be brought about for those who repeatedly receive TOS actions without knowing what they are even guilty of transparency and the fact that they seem to be dramatically increasing enforcement makes it important to fight for. It is not going to be some griefer who loses out - it will be people who are passionately involved with SL.

I recognize that you don't care, and you think I had it coming to me, and that is fine - it doesn't change my resolve about this, as I felt this way before my suspension and have spoken out about it in the past.
_____________________
Cristiano


ANOmations - huge selection of high quality, low priced animations all $100L or less.

~SLUniverse.com~ SL's oldest and largest community site, featuring Snapzilla image sharing, forums, and much more.

cinda Hoodoo
my 2cents worth
Join date: 30 Dec 2004
Posts: 951
07-28-2006 22:28
From: Vares Solvang
It's standard business practice really. It's easier to control the situation in print than on the phone.


I manage a customer service dept in the largest home services company, in a large city USA, and i can tell you this is NOT standard business practice.

You get with the customer at his convenience, his choice of communication, suck it up and handle the situation.
cinda Hoodoo
my 2cents worth
Join date: 30 Dec 2004
Posts: 951
07-28-2006 22:41
From: Cilis Nephilim

I -had- a clean wrap sheet, so did most of the others... now all of us can consider ourselves barred from being mentors or greeters... and in future ARs against us the lindens are more likely to be unfair regarding our treatment, because we have suspensions on our accounts, while most griefers have a warning on file at the most...



Now this makes me wonder, maybe its used as a tool to punish the more vocal, and keep em outa the "Linden" Club ????

And just a word of warning from me, if my AR's are not taken seriously, ill git rid of every cent of this spendy land and move along somewhere where i can be treated fairly. I certainly dont need to pay the equivelant of a small car note every month to a company that deals this way with its customers.

(my suspension was for not having a host at an event, my partner and i got our wires crossed and we each thought the other one had it coverd) It certainly wasnt intentional, and others in the police blotter that day for the same exact offence got off with a warning!
Cilis Nephilim
Registered User
Join date: 24 Jan 2006
Posts: 273
07-28-2006 22:44
Maybe...

Kinda sad too, to date I think I've put 500 dollars into the game in my 7 months here...

That doesnt entitle me to anything, but its my way of hugging the game with money... why would I purposely try to harm something I've put half a grand into?
milady Guillaume
Shhhh, I'm researching!
Join date: 28 Dec 2003
Posts: 696
07-28-2006 22:45
From: Cilis Nephilim
Maybe...

Kinda sad too, to date I think I've put 500 dollars into the game in my 7 months here...

That doesnt entitle me to anything, but its my way of hugging the game with money... why would I purposely try to harm something I've put half a grand into?


What's worse, it tells you what your money is worth to Linden Lab....
_____________________
Hooch Matador
Titus Andronicus
Join date: 24 Sep 2005
Posts: 375
07-28-2006 22:52
From: Ricky Zamboni

Or, you could sell your land and downgrade.


thats what i did
_____________________
Mulch Ennui is Dead (and fuckin ugly)

Consider this part of his eulogy!

From: Cocoanut
Wilfred Brimley is nothing but a yellow running dog lackey of the ruling class!


Say Your Peace Without Interference From the Thought Police. No ResMods on Duty
Hooch Matador
Titus Andronicus
Join date: 24 Sep 2005
Posts: 375
07-28-2006 22:57
From: Lewis Nerd
You have a t-shirt texture waiting for you when you log in, full permissions, feel free to distribute.

Lewis


Mulch Ennui wants one lewis, although it was Hooch that got this weeks ban (check out http://forums.secondcitizen.com/showpost.php?p=19635&postcount=132 to see what happened when i called LLs number and demanded access to the cornfield)

i just got your tshirt early this morning "what would lewis do"

:D
_____________________
Mulch Ennui is Dead (and fuckin ugly)

Consider this part of his eulogy!

From: Cocoanut
Wilfred Brimley is nothing but a yellow running dog lackey of the ruling class!


Say Your Peace Without Interference From the Thought Police. No ResMods on Duty
Hooch Matador
Titus Andronicus
Join date: 24 Sep 2005
Posts: 375
07-28-2006 23:20
also worth mentioning

IMHO, cris stated why LL has turned him into a discgruntled user (as opposed to what some called, fanboy)

cris used logic, reasoning, and examples to communicate how badly LL was botching things

he has also recently shut down his own website as an act of protest for another idiotic Laboratory decision that puts the user in harms way

i personally beleive, that this was the heart of the problem. cris spoke out of turn, and he was warned to knock it off

the exploit was a convenient way to shield what i consider, blatent retaliation
_____________________
Mulch Ennui is Dead (and fuckin ugly)

Consider this part of his eulogy!

From: Cocoanut
Wilfred Brimley is nothing but a yellow running dog lackey of the ruling class!


Say Your Peace Without Interference From the Thought Police. No ResMods on Duty
Lewis Nerd
Nerd by name and nature!
Join date: 9 Oct 2005
Posts: 3,431
07-29-2006 00:18
From: Cow Hand
Nah. You're just pissed cuz it happened to you.

Let it go, man.


I'm sure you would feel the same if you got a warning/suspension for something that you knew was clearly not worthy of it. At least these guys know what they are accused of - I wasn't even given that courtesy.

Lewis
_____________________
Second Life Stratics - your new premier resource for all things Second Life. Free to join, sign up today!

Pocket Protector Projects - Rosieri 90,234,84 - building and landscaping services
Lewis Nerd
Nerd by name and nature!
Join date: 9 Oct 2005
Posts: 3,431
07-29-2006 00:23
From: Cilis Nephilim
I -had- a clean wrap sheet, so did most of the others... now all of us can consider ourselves barred from being mentors or greeters... and in future ARs against us the lindens are more likely to be unfair regarding our treatment, because we have suspensions on our accounts, while most griefers have a warning on file at the most...


Another problem, when it clearly states on the volunteer page a "fairly clean". One warning for something I don't even know what I did, in 10 months, is more than "fairly clean". Yet somehow it was considered sufficient for me to be kicked off the greeter programme, something I find unacceptable.

Yet, having asked many times, even posting in Linden Answers for it to be ignored whilst threads around it are answered, LL are unwilling to address the inadmissable fact that this was wrongly handled and no evidence of my guilt can be provided.

It's the sort of justice you'd expect handed out in a middle east or third world country - not something that claims to be "the future of the internet".

Lewis
_____________________
Second Life Stratics - your new premier resource for all things Second Life. Free to join, sign up today!

Pocket Protector Projects - Rosieri 90,234,84 - building and landscaping services
Lewis Nerd
Nerd by name and nature!
Join date: 9 Oct 2005
Posts: 3,431
07-29-2006 00:30
From: Hooch Matador
the exploit was a convenient way to shield what i consider, blatent retaliation


Those not in the UK may not remember this story:

http://news.bbc.co.uk/1/hi/uk_politics/1823120.stm

A politician finally resigned after it leaked out that she had mentioned within her department that September 11th was a good day to 'bury bad news' - in other words, the world's focus was on the WTC disaster, so anything they released that day that wasn't quite beneficial would get 'lost' amongst everything else.

Now.... move on a few years from first life to second life.

There was a major bug/exploit uncovered which should never have left LL if they had proper quality control.

But instead of everyone on the forums laying into LL for such a dangerous bug being allowed to run rampant, for hours before action was finally taken in the form of a grid shutdown, the focus has been shifted away from that, and onto the injustice of three residents getting suspended for exposing the bug and bringing it to Linden's attention finally on the forums having tried many other ways to get round it.

It almost worked.

Lewis
_____________________
Second Life Stratics - your new premier resource for all things Second Life. Free to join, sign up today!

Pocket Protector Projects - Rosieri 90,234,84 - building and landscaping services
Strife Onizuka
Moonchild
Join date: 3 Mar 2004
Posts: 5,887
07-29-2006 01:29
This thead is being locked for the following reasons:

Recourse: If Linden Lab takes disciplinary action against you that you believe was unfair or inconsistent, you may appeal the decision. An appeal is an e-mail explaining your situation and why you believe you should not have been disciplined. Appeals must be sent to [email=abuse@secondlife.com]abuse@secondlife.com[/email], and must follow this appeals procedure, or they will not be considered. You may submit only one appeal per disciplinary action.

Reposting – If a moderator removes your post, do not repost it elsewhere. Do not repost threads that have been locked or deleted and do not repost content that has been edited or deleted by a moderator. Furthermore, please do not post a "why did my post get removed" post. Send any further discussion regarding post removals to [email=abuse@lindenlab.com]abuse@lindenlab.com[/email].

EDIT: Forgot to mention, sent for Linden Review.
_____________________
Truth is a river that is always splitting up into arms that reunite. Islanded between the arms, the inhabitants argue for a lifetime as to which is the main river.
- Cyril Connolly

Without the political will to find common ground, the continual friction of tactic and counter tactic, only creates suspicion and hatred and vengeance, and perpetuates the cycle of violence.
- James Nachtwey
1 2