Discipline Procedures - why are they not followed?

Sorry to bring it up again but as I continue to receive no suitable answer what can I do?

I recently received a forum warning, which did not explain what I had done wrong, give any detail of the alleged infraction, and has caused me considerable distress and loss in-world as a result.

According to the officially hosted wiki at http://secondlife.com/tiki/tiki-index.php?page=Forum+Guidelines:

Recourse: If Linden Lab takes disciplinary action against you that you believe was unfair or inconsistent, you may appeal the decision. An appeal is an e-mail or private message explaining your situation and why you believe you should not have been disciplined. Appeals must be sent via e-mail only to [email]abuse-manager@secondlife.com[/email], and must follow this appeals procedure, or they will not be considered. You may submit only one appeal per disciplinary action.

I emailed this address, twice, to receive no reply.

I have approached appropriate Lindens in-world and asked three independently, and have not received a satisfactory explanation.

I do not believe it appropriate, or in Linden Lab's interest, to discipline players without providing proof that rules have been broken, or a total refusal to discuss the situation to make sure that there was not an error in handing out this warning to me (for example, attaching it to me as a reporter of a bad post, rather than a bad post poster).

I would also add that this mysterious forum warning resulted in my ejection from the "Greeter" group, which is also against the rules. It clearly states on the volunteer page that you should have a "fairly clean" rapsheet, not a "squeaky clean" rapsheet, and I do not believe that one forum warning should have resulted in my ejection from the Greeter group, especially when there were no complaints about me as a greeter. I am quite sure that, if investigations were made, it would be found that many of those holding volunteer positions have in fact racked up far worse 'rapsheets' than I have.

I was told on one occasion that the post resulting in this 'warning' had been deleted, and there were other reasons - which I was previously unaware of, and again no proof could be provided, as to why this action was taken. Unfortunately, that is unacceptable; Linden Lab must provide evidence of my alleged guilt, or if that is not available, remove the warning from my record. In the real world, you need evidence of guilt before bringing a prosecution.

Once again, I apologise for bringing the matter to your attention, but if it had been dealt with properly on the first occasion, I would not have to repeat this all again.

Lewis

Hi Lewis, first off, it's an unfair generalization to say "Discipline Procedures - why are they not followed?" across the board. Certainly when mistakes are made, we endeavor to correct them. I know I personally have.

Inclusion in volunteer groups is done at our (Linden Lab's) discretion. I'm not a fan of haggling over semantics, and while I understand what you're saying, it's also not the whole story. We also have a strict policy to protect your privacy, so I'll leave it at that.