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Open Spaces Announcement & Talk with M and Jack Linden

Debra Horten
Registered User
Join date: 6 Jun 2008
Posts: 1
11-05-2008 17:11
<<< cut for brevity >>>

My conclusion? This change has swayed me from the column of dissident to the column of Linden supporter. I now have a renewed belief that Linden Lab is a reasonable company, staffed by people who are sensitive to the reactions of their customers, and who are willing to take profit cuts and hire more staff in order to satisfy their angry customers.

To be angry at them still, at this point, is folly. So please calm down, think about these changes, and start planning for the future of your land.

Cordially,

Tiyuk Quellmalz[/QUOTE]

That was a very good one Tiyuk - thanks for making me laugh.

BTW: Would you like to buy Golden Gate Bridge from me ? I'll make you a special offer , say 250 million $ ???
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
11-05-2008 17:11
From: Soto Hax
This seems like a step in the right direction. A much more reasonable compromise between the wants of users and the wants of the corporation. We'll need to see the actual numbers regarding prim limits and such before making a final call, but I think this is definitely a much more positive approach.


This doesn't meet the wants of users at all. How many users wanted a 750 prim openspace instead of a 3750 prim one? I know some said they didn't need 3750 prims but the old voids supported 1875.

There hasn't been a compromise at all.
Vye Graves
Registered User
Join date: 22 Jun 2007
Posts: 249
11-05-2008 17:11
P.S. Felix Oxide: That's the reason I posted the last quoted paragraph. Just because the item is sold, doesn't mean it hasn't been a bait and switch, especially when it is a service that is changed.
Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
11-05-2008 17:11
From: Lydia Eberhardt
It is my opinion that Linden knew all along what they were doing.
You haven't been here very long, have you?
_____________________
Argent Stonecutter - http://globalcausalityviolation.blogspot.com/

"And now I'm going to show you something really cool."

Skyhook Station - http://xrl.us/skyhook23
Coonspiracy Store - http://xrl.us/coonstore
Solar Legion
Darkness from Light
Join date: 9 Dec 2006
Posts: 434
11-05-2008 17:11
From: Irreverent Emoto
People who have invested in good faith in estates that use open space sims as originally intended have been sold a bill of goods! The price for so called "Open Space" sims is being maintained but the number of prims is being reduced from 3750 to 750.

Everyone knows that the prim is considered the basic unit of land value in SL. This is an 80% reduction in value: cost per prim is increasing from US$ 3.3 cents per month to US $ 16.7 cents per month. For mainland, we pay US $75 per month for 3,750 prims. This is the same as the pre-increase Open Space sim prim price. Where is the equity in all of this?

BUYER BEWARE: You can expect Linden Labs to entice you with low entry fee and then jack up their prices by 80% or more once they think they have a captive audience.

When can we expect mainland Land Use Fees to increase so that they fall into line with the new Open Space / Homestead sim pricing.? If won't be very long either before Linden Labs also jack up the price on full sims. We now know what they consider to be the desirable monthly use cost per prim.IT IS 80% HIGHER THAN WHAT WE ARE ALL PAYING NOW.

TIME TO START PACKING UP YOUR GEAR FOLKS AND BEGIN THE MASS EXODUS.

SO SAD!


No, it's time to stop listening to those who have it in their heads that Linden Lab HAS to listen to each and every demand made by them.

NOTHING is ever good enough for some of you people and quite frankly, I'm sick and bloody tired of all the complaining you do!

Instead of making some dramatic post on the forums ... just leave.

You won't be missed, just as no one misses people like that in the REAL world.
_____________________
Obscurum est Eternus
Tali Rosca
Plywood Whisperer
Join date: 6 Feb 2007
Posts: 767
11-05-2008 17:12
From: Felix Oxide
Raising prices is not "bait and switch". Bait and switch is when a business fraudulantly advertises a product or service at a very low price then tells the potential customer that the product is no longer available so they can then try and sell a more expensive product in its place.

Like, say, advertising 3750 prims, deciding they do not want to deliver that, and asking you to buy a more expensive homestead instead (with the additional edge that you'll otherwise lose the already invested setup fee)?
Misty Harley
Registered User
Join date: 7 Oct 2006
Posts: 19
11-05-2008 17:13
From: Tiyuk Quellmalz
You know what guys? I'm not an OpenSpace owner. I have no convincing reason to care about this. I own a private island, and I don't know anyone in my circle of friends who has any stock in an OpenSpace. But when the original price hike announcement hit, I was with you guys 100%, with my pitchfork, with my flag displaying an SL emblem giving the finger, demanding an explanation on Linden's customer service sims. I felt a great injustice had been served to a great number of people, and even though it didn't impact me, I was motivated and duty-bound to make sure my voice of dissent was heard.

I'd even contemplated shutting down Envision island -- denying Linden Lab the profit of my private island, and denying my poor residents the benefits of living there -- just to prove the point that Linden was being unreasonable.

Guess what? We threw a fit, and now Linden Lab is giving you a break. They are no longer telling you, It's my way or the highway. They are telling you, This is what it's really going to cost us for the different demands each use case has; put your money where your mouth is.

Linden Lab has very reasonably compromised. They have backed down from their unreasonable position, to one where you now have alternatives. Alternatives are good, even if the end result for the carnival-on-an-OpenSpace owners is the same.

Look... the only people who know how much it costs to operate a heavily-loaded sim are the IT department managers and operations people who work Linden's data centers. We don't know the exact numbers, and I doubt we have any reason to be privy to those exact figures. Those of you saying that prices should be lower have absolutely no grounds for your claims; you are simply using Linden's compromising position to knock them back even further.

What if Linden would have to take a monetary loss when you guys start pegging openspace servers, in order to stabilise their performance? Hm? What if they had to split OpenSpaces so dramatically that there are only two OpenSpaces per server, in order that they remain stable? At $75/month, that's hardly fair to us Private Island owners, much less Linden.

Fact: The technology behind the hardware and the software is what it is. The technology can and will be improved at both a hardware and software level, but pricing cannot be set on predicted outcomes of future R&D. R&D is the single most unpredictable activity that businesses pay for, and it is the most expensive for Linden Lab.

Fact: It's entirely possible that, finally, Linden is setting price points which better reflect their costs. This is particularly compelling when you consider that a heavily loaded sim - be it an OpenSpace, Mainland, or Private Island - must be run with fewer other sims on the same server if it hogs resources. That means Linden needs more servers to handle that load.

Fact: You now have options you didn't have before. Consider them, make up your mind, and stick with it. Even if you choose a Homestead, you're still paying way! less than a Private Island, and you're getting lots of value.

Fact: This is not smoke and mirrors. There are real changes being made in terms of technical restrictions to ensure the stability of the entire grid. These restrictions will prevent the sort of sprawl that originated this problem.

Fact: Now that the policy on what is "intended" for each sim class is clear, we can also very explicitly define the term "abuse" for each sim class. Also, abuse may become less possible with the technical restrictions. So if you are given a certain number of scripts, go ahead and use them, and Linden can't call it abuse, because that's what they're restricting you to. You all complained that they gave you X and wanted you to use X/4; now they're giving you X and if you use X, they're happy. How is that bad?

My conclusion? This change has swayed me from the column of dissident to the column of Linden supporter. I now have a renewed belief that Linden Lab is a reasonable company, staffed by people who are sensitive to the reactions of their customers, and who are willing to take profit cuts and hire more staff in order to satisfy their angry customers.

To be angry at them still, at this point, is folly. So please calm down, think about these changes, and start planning for the future of your land.

Cordially,

Tiyuk Quellmalz


I would agree with you tiyuk 100% IF they it were not a 67% increase and receiving LESS for said hike then what the current payment offers with the alternative either not building at all, going mainland which we all know is basically crap and why try to pretend otherwise or going full sim. And by 'going full sim' I mean either ownership or renting.

Hell, I would have been all over the offer even at a 50US increase if it meant the full quarter sim prim allotment, agent lock at 20 and a reasonable script lock. As it sits, I will paying MORE for LESS. Somehow that just seems wrong although I'll be the first to admit my math skillz suck even on a good day.

You have to remember that many of us who not only rent these OS's but we also hold mainland teir for one reason or another and we also hold other sim teir. All of which leads back to lining LL's pockets. Something has to give, and in my case...it will be the OS.
Windy Lurra
Registered User
Join date: 8 Sep 2006
Posts: 39
11-05-2008 17:13
From: Alvari Decosta
I JUST DOWNLOAD THE OPENLIFE!!! Starting to leave secondlife!!!
The sims are cheappers...

We are going to start a new world for us


It's very tempting, but there just aren't going to be the assets there that you can find on SL, at least yet.
Yavanna Llanfair
Registered User
Join date: 3 Dec 2006
Posts: 2
So sad
11-05-2008 17:13
From: Sim Myoo
The dream is coming to an end in a (game) that helps you get thru the hard times in RL. IMO


Lindens, I really hope you are reading these messages and taking them seriously. The sentiments above are widespread. You have shattered an illusion - the illusion that was SL - for so many people. Whilst I would hope that you would, as human beings, want to avoid doing that, surely it doesn't make business sense either to treat us like this?
Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
11-05-2008 17:14
From: Mariana McBride
If you don't crash (i do cause my pc at home)... how can OS are making all this truble to Lindens?
How does my computer at home crashing (or not crashing) have anything to do with sims crashing (or not crashing)?
_____________________
Argent Stonecutter - http://globalcausalityviolation.blogspot.com/

"And now I'm going to show you something really cool."

Skyhook Station - http://xrl.us/skyhook23
Coonspiracy Store - http://xrl.us/coonstore
Sophia Debevec
Registered User
Join date: 26 Mar 2007
Posts: 27
A Letter to M Linden
11-05-2008 17:14
Dear Mr Linden,

I'm very disappointed. You SAY you're listening but you're not COMPREHENDING what is being said to you.
The problem is one of bandwidth as you tell us ... if the openspaces (or homesteads as you have now spun it) are using more than their fair share of bandwidth then they need to be limited .... but limiting prim counts is not the issue here .. in fact limiting agent count is still not the real issue the issue is to limit the overall bandwidth/cpu/memory that any one of the openspaces can use.

The price was fine it's just you have no system in place to limit the sims to their fair allocation of resources. Fake limits are just a lazy way of dealing with the issue (if someone were to load their 750 prim openspace with 6750 unique textures at 1024x1024 and then have a continuous steam of avis visiting it each day it would lag alot more than a well designed low texture usage sim using 3750 prims for example).

So please M Linden consult your technicians and then when you have their recommendations take that to the financial team and work out how to make money from it and not the other way around ... it benefits everybody and doesn't result in half baked ideas.

Lots of love,
Sophia xxx
MaCelia Morane
Registered User
Join date: 5 Apr 2008
Posts: 24
Prims & Homes
11-05-2008 17:15
From: Argent Stonecutter
Where does it say that? And what does "live there" mean? Why not? I don't have a house where I "live", and the only house I have isn't where I "live". It's a prop in a completely different sim that isn't used for anything except as part of the backdrop. And until about a year ago my home point wasn't in either location.


What about this, LL? I don't get it. Why can't your customers use one of the newly defined Openspaces as a "home"? What's the difference how you use the 750 prims (a house, trees, rocks, or whatever) as long as the 10 avatar limit is in place and you're not renting it out to others and not having events, etc? And why not allow them to be purchased directly from LL & without already having an estate? Am I missing some complex technical point here?

Seems like you're leaving out the small fries (like me) who'd just like to be able to afford a nice big open chunk of SL land to live in, which actually might be worth $75 to more people. (And by the way, thanks for at least attempting to be responsive...I'm going out on a limb here and giving you the benefit of the doubt that you really were trying!)

I do agree with others that you need to take a second (third? fourth?) look at the pricing structure, as well. In the interest of goodwill to your customers, couldn't you consider raising the Homesteads to $95 and leave it at that? How about $50 for the kind of Openspace described above instead? Would that really hurt your bottom line much? Doesn't customer satisfaction translate into profits? I'd really like to see SL still in existence in 1 year even with competition from other virtual worlds!!! Wouldn't you???

(Okay, I'm done - sorry if this is a repeat or some of this has been answered by Jack already - getting pooped out reading all of these posts.)
Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
11-05-2008 17:16
From: Misty Harley
Hell, I would have been all over the offer even at a 50US increase if it meant the full quarter sim prim allotment, agent lock at 20 and a reasonable script lock.
Um, the offer at US$50 increase is for a full quarter sim prim allotment, agent lock at 20, and some kind of script limit which you don't know yet whether it's reasonable or unreasonable. So... what's missing?
_____________________
Argent Stonecutter - http://globalcausalityviolation.blogspot.com/

"And now I'm going to show you something really cool."

Skyhook Station - http://xrl.us/skyhook23
Coonspiracy Store - http://xrl.us/coonstore
Azazeal Whitfield
Registered User
Join date: 8 Mar 2007
Posts: 18
Same proposal with further restriction
11-05-2008 17:17
So, now we lose out even more with this revised version of Openspace changes?

Initially the price was going up from 75 to 125 USD. Prims were staying the same and heavey users were going to be 'contacted'.

Now we have the option to pay what we are paying now for 3000 less prims OR pay the revised fee AND face further restrictions of use.

It seems to me that LL have taken all the suggestions and simply added them to their initial proposal. There's nothing new here apart from further use restrictions!

The entire product is flawed! LLs reasoning behind this is because one over used open space impacts on the other 3 - so, find away to solve that issue! Why was this not examined before the single void product was released?
Felix Oxide
Registered User
Join date: 6 Oct 2006
Posts: 655
11-05-2008 17:18
From: Tali Rosca
Like, say, advertising 3750 prims, deciding they do not want to deliver that, and asking you to buy a more expensive homestead instead (with the additional edge that you'll otherwise lose the already invested setup fee)?
The set up fee is only an investment in your mind. They are giving reasonable notice of the change and anyone would be hard pressed to prove that they planned this all along. good luck with that. Sorry but i missed the part when i bought my region that said my monthly fee is locked at a set, unchanging rate forever.
Nock Forager
Registered User
Join date: 25 Dec 2006
Posts: 1
So much limitation
11-05-2008 17:19
People who own OpenSpace years from now nothing their useing method changed suffering 1875 -> 3750 -> 750prims with same tier ;-)

10Avies limit is acceptable, but 750prim limit is not. Please set it back to 1875.

Thanks.
Lissa Fimicoloud
Registered User
Join date: 29 Jul 2007
Posts: 75
11-05-2008 17:19
My major problem with the original plan was it was too short a notice for me to be able to do anything to save my valley. Now I have time.

THe 125 a month is a bit high for the 3750 option - 100 would be more fair. Or raise the prim limits some.

But I can live with this, now that I have time.
Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
11-05-2008 17:20
From: Vye Graves
On the contrary. Claiming beforehand you might possibly sometime in the future change something doesn't shield you from being guilty of bait and switch.
I'm sorry, what? I wasn't talking about whether it was "bait and switch" or not. I was talking about whether they could change the TOS to deny creators their rights in content they have uploaded to SL.

If you're engaged in an argument with someone else and just happened to grab one of my messages out of context, because it seemed to be part of that subthread, I apologise for confusing you.
_____________________
Argent Stonecutter - http://globalcausalityviolation.blogspot.com/

"And now I'm going to show you something really cool."

Skyhook Station - http://xrl.us/skyhook23
Coonspiracy Store - http://xrl.us/coonstore
Vye Graves
Registered User
Join date: 22 Jun 2007
Posts: 249
11-05-2008 17:21
Felix Oxide: not to rain on your cheerleading, but you keep conveniently forgetting the bait, and characterizing this as just a price increase. They LOWERED the price by HALF, and then DOUBLED the prims. Then, after collecting all those setup fees, they give us this "deal".

you're just being obtuse, i think.
Felix Oxide
Registered User
Join date: 6 Oct 2006
Posts: 655
11-05-2008 17:24
From: Vye Graves
Felix Oxide: not to rain on your cheerleading, but you keep conveniently forgetting the bait, and characterizing this as just a price increase. They LOWERED the price by HALF, and then DOUBLED the prims. Then, after collecting all those setup fees, they give us this "deal".

you're just being obtuse, i think.
Not at all. They have changed the pricing on full regions a few times now. They adjust their price points like any other business as they see the need. Again, where was it stated that any of us are locked into a set price? Being reasonable is not cheerleading.
Talarus Luan
Ancient Archaean Dragon
Join date: 18 Mar 2006
Posts: 4,831
11-05-2008 17:26
From: Argent Stonecutter
I hardly ever crash any more, and I can't remember the last time I had a sim crash on me.


I've been crashing daily, and we still have ~weekly sim crashes at the Isle.
Vye Graves
Registered User
Join date: 22 Jun 2007
Posts: 249
11-05-2008 17:27
Felix: AGAIN, conveniently, you ignore the BAIT. They lowered the price by HALF. They DOUBLED the prims! it wasn't like a 10% off sale. it wasn't even a SALE, there was nothing implied that it was an offer limited to only a couple of months.

They REDEFINED A SERVICE just long enough to get a lot of people to send them setup fees. You'd have to be blind...
eku Zhong
Apocalips = low prims
Join date: 27 May 2008
Posts: 752
11-05-2008 17:28
Dear LL
I did not pay 500USD set up fee for 2 sims with a 750 prim limit
may I please have my set up fee back

still waiting for an answer.
Cherry Czervik
Came To Her Senses
Join date: 18 Feb 2006
Posts: 3,680
11-05-2008 17:29
From: Debra Horten
<<< cut for brevity >>>

My conclusion? This change has swayed me from the column of dissident to the column of Linden supporter. I now have a renewed belief that Linden Lab is a reasonable company, staffed by people who are sensitive to the reactions of their customers, and who are willing to take profit cuts and hire more staff in order to satisfy their angry customers.

To be angry at them still, at this point, is folly. So please calm down, think about these changes, and start planning for the future of your land.

Cordially,

Tiyuk Quellmalz


That was a very good one Tiyuk - thanks for making me laugh.

BTW: Would you like to buy Golden Gate Bridge from me ? I'll make you a special offer , say 250 million $ ???[/QUOTE]

He should apply to LL and do their PR work.

NOT!!!!!!!!!!!!!!!!!
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To exchange power is sublime. To steal from another ... well, what goes around comes around.
Dianne Davies
Whispering Pines Estates
Join date: 1 Oct 2007
Posts: 168
Vye
11-05-2008 17:29
Its obvious, he is just trying to get reactions and best just ignore him - there is no way that anyone can be that dim - I mean he's about a 5 watt if this is really how he's thinking.

You have explained it all very well - any idiot could understand it :)
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