Openspace Announcement Discussion with Jack Linden

Well, way back in the old days, prims cost money (the "prim tax". As a result, the cost of running a sim was directly related to the operational cost to LL to support that sim. This wasn't all bad--there was an incentive to do more with less. There still is some (more crap = more lag), but it's borne by visitors, not owners.

If all of this really is about LL recouping operational costs, going back to "metered rates" would solve that problem handily. It'll be unpopular with customers who like to have budgetable, predictable monthly fees, so it's likely to cause a drop in usage, but hey, fewer customers = lower costs too.

I was glad to see more nuance in the most recently blog entry, though. That's progress.

Arashiko
> 5 year resident

How is it unfair that mainland would be cheaper? Apparently there is enough added value for people to pay more to have land off of the mainland.

I don't want my tier raised because too many turned OSRs into a business.

What amazes me is that you have taken the time to repeat yourself with over 75 posts in 3 days and you want people to think you aren't trolling???
Don't you work or have anything better to do than flame others that have a vested interest in this situation? We are all checking back for an update from Jack or LL not from you but I'm sure you'll keep beating that dead horse of yours.

LL you could at least post here that you're still holding meetings on this issue and let more people know about Jack's office hours like he held today and will be holding in the upcoming days. You have handled this situation terribly and still continue to with your lack of any new information on this supposed "discussion thread". Pretty pathetic on your part!!

“When someone says it's not about the money, it's about the money.”
Jeffrey Kessler quote

Ok, I can't seem to dig this thread for responses/answers to my query. Can an Linden PM me with an answer or am I just pissing in the wind hoping the LGods will acknowledge me?

I don't have much to add to the thoughtful and clear opinions of most people here. I am also very diappoined that LL is still an immature and oft incompetent company. In one swoop they have managed to waste most of the good will they had and upset their very best customers.

When most responsible companies make a misake the take the lumps and absorb the cost of fixing hse mistakes. LL is basically saying: We were too imcomptent to see the consequences of the current Open Space policy and we want the peple who bought these sims to pay for their mistake.

Many people here have shown that there are fair and straight forward solutions to the abuse problem. I can't help but to think that they are tinkering with the overall land structure in SL with very specific goals in mind.

That is not way to treat your customers.

.d

What has made me very sad about this development is how punitve the price hikes are on non-profit charity orgainzations. With out their previous discount, it's a quadrupling of their base price. How can that be fair?

Why not work with problem sims, instead of penalizing all of them at once. LL has a greifing team, why not a "openspace" team?

This baby with the bathwater approach will hurt more than it helps I think. I hope I am wrong, but this decision seems so shortsided. I fear for the future of SL.

Dear Sirs and madams,
I have tried extremely hard over the last 2 days to communicate with the Linden Family fo employees, from Michael Linden dow. I have dropped 400 notecars, (including a copy) t the Linden Employees. I received 9 in world im responses, and recontacted 2 of those 130+ who out of hand refused to accept the communiations (posting the denials as well).
Today was the final straw, and I waited until midnight my time to receive a response from Michael linden. I sent him the list of those who refused to accept the communication, and requested he contact me to help me understand why better than 25% of Libden employees simply threw an unread comunique form a consumer/member away.

I also paid close heed to Jack Linden's very nice second posting regaridng this issue. He stated..
"Secondly, let me be clear when I say that we are listening to what you are saying to us on this issue. If you’re wondering whether to post that forum entry, please do. They all get read, even if we’re not able to reply to them all."
I would truly enjoy knowing who is listening in light of this next communique in question.
I have begun attempting to contact in world those who refused the communique which follows, and was titled simply "To the Linden Family of Employees"

"Mr or Ms. Linden,

Hello, My name is TIGGS Beaumont, I am but one avatar in a world many love. I would like to extend a personal invite to our fantasy Continent Elf Circle. Please consider attending a sit down with us, or if you can not, sending a represenative of yours, to help us understand, perhaps make some suggestions regarding the OS situation. I have invited you to my 2 OS, but do understand the time constraints and the need for yo to attend business at hand. Please let me know if we can arrange this meeting, and it will, I promise be a small group who need some clearer understanding of what is happening. This policy is adversely affecting so many member/consumers, we feel the need to try to defend our disappointment.
Respectfully
TIGGS Beaumont"
The following Linden employees deigned me unworthy of a 2 second read, or unimportant as a consumer/member, or simply felt above the responsibility of communications:

[8:58] Kelv Linden declined your inventory offer.
[8:57] Dante Linden declined your inventory offer.
[8:52] Dawn Linden declined your inventory offer.
[8:59] Elsie Linden declined your inventory offer.
[9:00] Madhavi Linden declined your inventory offer.
[9:00] Liana Linden declined your inventory offer.
[8:49] Oskar Linden declined your inventory offer.
[8:49] Stephany Linden declined your inventory offer.
[8:46] Blondin Linden declined your inventory offer.
[8:37] Scott Linden declined your inventory offer.
[9:11] Simon Linden declined your inventory offer.
[9:15] Zen Linden declined your inventory offer.
[9:14] MJ Linden declined your inventory offer.
[9:17] James Linden declined your inventory offer.
[9:12] Monty Linden declined your inventory offer.
[9:04] Glenn Linden declined your inventory offer.
[9:21] Jim Linden declined your inventory offer.
[8:29] Doug Linden declined your inventory offer.
[8:29] Kraft Linden declined your inventory offer.
[8:59] Elsie Linden declined your inventory offer.
[9:25] Boston Linden declined your inventory offer.
[9:26] Jennie Linden declined your inventory offer.
[9:17] James Linden declined your inventory offer.
[9:11] Simon Linden declined your inventory offer.
[9:08] Kyle Linden accepted your inventory offer.
[9:09] Everett Linden declined your inventory offer.
[9:04] Glenn Linden declined your inventory offer.
[9:36] Aric Linden declined your inventory offer.
[9:43] Jose Linden declined your inventory offer.
[9:45] Rob Linden declined your inventory offer.
[9:57] H Linden declined your inventory offer.
[9:58] Simone Linden declined your inventory offer.
[10:03] Gayathri Linden declined your inventory offer.
[10:08] Mani Linden declined your inventory offer.
[10:09] Jay Linden declined your inventory offer.
[10:09] Jimmy Linden declined your inventory offer.
[10:19] Fritz Linden declined your inventory offer.
[10:26] Ron Linden declined your inventory offer.
[10:33] Jenn Linden declined your inventory offer.
[10:34] Rico Linden declined your inventory offer.
[10:41] Malbers Linden declined your inventory offer.
[10:46] Rome Linden declined your inventory offer.
[10:51] Grant Linden declined your inventory offer.
[11:00] Seraph Linden declined your inventory offer.
[11:00] Whump Linden declined your inventory offer.
[11:08] Bao Linden declined your inventory offer.
[11:37] Nora Linden declined your inventory offer.
[11:41] Kip Linden declined your inventory offer.
[13:29] Marty Linden declined your inventory offer.
[13:36] Which Linden declined your inventory offer.
[14:00] Kalpana Linden declined your inventory offer.
[14:23] Doc Linden declined your inventory offer.
[16:40] Samuel Linden declined your inventory offer.
[15:52] Jake Linden declined your inventory offer.
[14:57] Einstein Linden accepted your inventory offer.
[10:19] Fritz Linden declined your inventory offer.
[16:59] Banzai Linden declined your inventory offer.
[16:59] Joy Linden declined your inventory offer.
[14:58] Zed Linden declined your inventory offer.
[17:02] Monroe Linden declined your inventory offer.
[12:22] Betsy Linden declined your inventory offer.
[0:12] Frontier Linden declined your inventory offer.
[9:34] Makai Linden declined your inventory offer.
[9:36] Cornelius Linden declined your inventory offer.
[9:49] Colossus Linden declined your inventory offer.
[10:39] Cody Linden declined your inventory offer.
[10:39] Cody Linden declined your inventory offer.
[10:55] Davidoff Linden declined your inventory offer.
[10:58] Ginsu Linden declined your inventory offer.
[11:09] Dynamike Linden declined your inventory offer.

So, i began looking t who wa sonline in the offices from this list. Scott Linden was extremely polite, reticent, yet did state he would try.
This next young lady was the straw that broke the perverbial camel's back for me, as I believe this is indicative of the Linden Family of employees attitude sadly.





2008/10/30 15:33] TIGGS Beaumont: Hello Mj
[2008/10/30 15:34] TIGGS Beaumont: May I speak with you a moment?
[2008/10/30 15:34] MJ Linden: Depends on what it's about, but shoot.
[2008/10/30 15:34] TIGGS Beaumont: Land
[2008/10/30 15:35] MJ Linden: If it's a land question, i will send you toward the concierge team
[2008/10/30 15:35] TIGGS Beaumont: Molly, first may i ask if part of your job responsibility is communications with member/cnsumers regarding land etc?
[2008/10/30 15:35] MJ Linden: jump into a voice or text chat
[2008/10/30 15:36] TIGGS Beaumont: What is a Proactive Concierge, I do not wish to wats your time at all
[2008/10/30 15:36] TIGGS Beaumont: you want me to go to a voice im?
[2008/10/30 15:36] Calling...
[2008/10/30 15:36] Connected, click End Call to hang up
[2008/10/30 15:36] MJ Linden: NO, i ment to jump into a Support Concierge Chat...
[2008/10/30 15:36] Call ended
[2008/10/30 15:36] MJ Linden: secondlife.com/support
[2008/10/30 15:36] TIGGS Beaumont: oh your mail box for voice is unavailable
[2008/10/30 15:36] TIGGS Beaumont: ah
[2008/10/30 15:37] TIGGS Beaumont: Mj, I sent youa communique yesterday in note card form, you refused it?
[2008/10/30 15:37] TIGGS Beaumont: I am wondering since your title is Proactive Land Concierge should I not be speaking to you about land issues/
[2008/10/30 15:38] TIGGS Beaumont: I apologize for calling you Molly before, cahlk it up to concern
[2008/10/30 15:39] MJ Linden: For ALL land questions and issues, the Concierge Team can be contacted through the support portal
[2008/10/30 15:39] MJ Linden: secondlife.com/support
[2008/10/30 15:39] MJ Linden: IM's in world are not the correct way
[2008/10/30 15:39] TIGGS Beaumont: Mj, alright, so you are not responsible in your position to communicate with member/consumers?
[2008/10/30 15:39] TIGGS Beaumont: Oh I never read that
[2008/10/30 15:40] MJ Linden: i am, just not in this realm or means of communication
[2008/10/30 15:40] TIGGS Beaumont: Have you been instructed in your job description not to undertake communications with us?
[2008/10/30 15:40] MJ Linden: you can join a LIVE chat with a concierge member
[2008/10/30 15:40] TIGGS Beaumont: Mj, this is confusing...please bear with me.
[2008/10/30 15:40] MJ Linden: you can join it via the support portal
[2008/10/30 15:40] MJ Linden: it's not confusing at all
[2008/10/30 15:40] TIGGS Beaumont: Mj, what am I allowed to discuss directly with you?
[2008/10/30 15:40] MJ Linden: visit: secondlife.com/support
[2008/10/30 15:40] TIGGS Beaumont: For me,it is
[2008/10/30 15:40] MJ Linden: login
[2008/10/30 15:41] MJ Linden: then click on "Live Chat"
[2008/10/30 15:41] TIGGS Beaumont: I am not a youngster used to all this technology
[2008/10/30 15:41] TIGGS Beaumont: Mj, what am I allowed to discuss with you? What is it your are responsible to me for please?
[2008/10/30 15:41] TIGGS Beaumont: I have but two questions
[2008/10/30 15:41] TIGGS Beaumont: and may i send the communique you refused yesterday?
[2008/10/30 15:42] MJ Linden: why do you not want to join a concierge chat?
[2008/10/30 15:42] TIGGS Beaumont: Mj, I did not say I did not want to, may i send the communique, it is very brief
[2008/10/30 15:43] MJ Linden: as i said before, pinging Random Lindens in world is not the way to send commiuncations
[2008/10/30 15:43] TIGGS Beaumont: May I send it?
[2008/10/30 15:43] TIGGS Beaumont: Michael Linden and Jack Linden both accepted it
[2008/10/30 15:43] MJ Linden: you can, sure, no promises on if it gets answered directly or not
[2008/10/30 15:43] TIGGS Beaumont: Oh, I do understand that.
[2008/10/30 15:44] TIGGS Beaumont: It is sent, Thank you
[2008/10/30 15:45] TIGGS Beaumont: My other question is where this evening is the Jack Linden Open Discussion hour to take place please?
[2008/10/30 15:45] MJ Linden: Jack had his office hours at 11am today
[2008/10/30 15:45] MJ Linden: for 2 hours
[2008/10/30 15:46] TIGGS Beaumont: I was told by a Linden employee he would hold an Open discussion hour at 6 pm this evening
[2008/10/30 15:46] TIGGS Beaumont: I was asked to attend, however, i have no idea where
[2008/10/30 15:47] MJ Linden: i'm not aware of another scheduled event. Who told you that?
[2008/10/30 15:47] TIGGS Beaumont: a Linden Employee, I have it Logged
[2008/10/30 15:47] MJ Linden: Can you let me know so i can check with them to see if they know something i dont?
[2008/10/30 15:47] TIGGS Beaumont: I will go through the communiques and send youa copy yes
[2008/10/30 15:48] TIGGS Beaumont: Are you normally informed as to when Jack Linden will be available for these?
[2008/10/30 15:48] TIGGS Beaumont: I really would liek to attend and did set my schedule this evening to do so
[2008/10/30 15:49] TIGGS Beaumont: *like
[2008/10/30 15:49] TIGGS Beaumont: *smile, For my own understanding Mj, can you explain what a land Proactive Concierge is, and what the responsiblities to the community members is?
[2008/10/30 15:51] MJ Linden: I work with new land owners to make sure they have the tools they need to succeed in SL. Also, so when they know where to find support and documentation.
[2008/10/30 15:52] TIGGS Beaumont: I see, wonderful, I reccently purchased 2 OS and have them placed with rIVENDELL, THEY ARE CALLED rIVENDELL eLVENcdeep AND rIVENDELL dRAGONkeep.
[2008/10/30 15:52] TIGGS Beaumont: sorry typing is horrid
[2008/10/30 15:52] TIGGS Beaumont: I needs to set my financial plans, so can you help me understand what my financial burdens wikk be in the future for both?
[2008/10/30 15:53] MJ Linden: since you are a land owner, you should know about the support channels which i mentioned earlier
[2008/10/30 15:53] TIGGS Beaumont: Excuse me?
[2008/10/30 15:53] TIGGS Beaumont: Can you help me? In your capacity as Proactive land Concierge?
[2008/10/30 15:54] MJ Linden: No, i can not help you with what you are looking for now.
[2008/10/30 15:54] MJ Linden: I am sorry
[2008/10/30 15:54] TIGGS Beaumont: May I ask why not?
[2008/10/30 15:54] TIGGS Beaumont: I am terribly concerned at this moment
[2008/10/30 15:54] MJ Linden: Because this is not the correct place to ask your questions
[2008/10/30 15:54] MJ Linden: Most residents are, and we understand that
[2008/10/30 15:54] TIGGS Beaumont: Mj, what uestions am I allowed to ask you?
[2008/10/30 15:54] TIGGS Beaumont: *questions?
[2008/10/30 15:54] TIGGS Beaumont: Please help me understand.
[2008/10/30 15:55] MJ Linden: Can i give you a location where you can ask ANY question you want to a Linden?
[2008/10/30 15:55] TIGGS Beaumont: Mj I am asking you, as Land Proactive Concierge. Are you instructed, or not permitted to answer my qwuesitons?
[2008/10/30 15:55] TIGGS Beaumont: I am at a total loss here.
[2008/10/30 15:56] TIGGS Beaumont: I amnot a rude, disruptive perosn, I have come to you as a consumer/member who needs help witha land issue
[2008/10/30 15:57] MJ Linden: and i understand that. I am trying to help you by giving you the correct means to answer all of your questions. You must go through correct channels, this is not one of them
[2008/10/30 15:57] TIGGS Beaumont: Alright, then please tell me what your responsibilities in Land Proactive issues are in regards to communications with consumer/members?
[2008/10/30 15:58] MJ Linden: you've asked me that 5 times now.... I told you, i do not answer support questions the same as a concierge memeber does.
[2008/10/30 15:59] MJ Linden: [15:51] MJ Linden: I work with new land owners to make sure they have the tools they need to succeed in SL. Also, so when they know where to find support and documentation.
[2008/10/30 15:59] TIGGS Beaumont: alright, and I do understand that but, what is it you do do?
[2008/10/30 15:59] TIGGS Beaumont: in connection with Consumer/member of land issues?
[2008/10/30 15:59] TIGGS Beaumont: I am a new land owner, please work with me
[2008/10/30 15:59] MJ Linden: what does that even mean? You're looking for something directly... just ask, don't go around and around.
[2008/10/30 16:00] TIGGS Beaumont: I have
[2008/10/30 16:00] TIGGS Beaumont: what is your job for me as a new land owner please?
[2008/10/30 16:01] TIGGS Beaumont: Mj, did you read the Note Card?
[2008/10/30 16:01] MJ Linden: Yes, i did
[2008/10/30 16:01] TIGGS Beaumont: Thank you
[2008/10/30 16:01] MJ Linden: Tiggs, this conversation is over
[2008/10/30 16:01] MJ Linden: i have to leave
[2008/10/30 16:02] MJ Linden: Thank you for your time
[2008/10/30 16:02] TIGGS Beaumont: Mj? I am asking for help
[2008/10/30 16:02] TIGGS Beaumont: Help me as a new land owner please?
[2008/10/30 16:02] MJ Linden: and i'm letting you know where you can get it... not from me
[2008/10/30 16:02] TIGGS Beaumont: But your job states you are to help me no?
[2008/10/30 16:02] MJ Linden: G'night Tiggs. Good luck in your serach
[2008/10/30 16:02] TIGGS Beaumont: That was your description
[2008/10/30 16:02] TIGGS Beaumont: MJ Please do not cut me off
[2008/10/30 16:03] MJ Linden: I'm already late for a meeting, and you're not accepting the answers that I'm giving you.
[2008/10/30 16:03] TIGGS Beaumont: I am tyring to be very civil, andv\ very courteous in these stressful times
[2008/10/30 16:03] TIGGS Beaumont: what answers?
[2008/10/30 16:03] MJ Linden: The answers to your questions can be found in the support channels
[2008/10/30 16:03] TIGGS Beaumont: MJ You are in support channels
[2008/10/30 16:03] MJ Linden: no, i'm in world
[2008/10/30 16:04] MJ Linden: THIS is not a support channel
[2008/10/30 16:04] TIGGS Beaumont: You apparently do not think me worht youtr\ time?
[2008/10/30 16:04] TIGGS Beaumont: is that correct, am i to assume this?
[2008/10/30 16:04] TIGGS Beaumont: No It is your job to help me
[2008/10/30 16:04] TIGGS Beaumont: I am asking you to help me
[2008/10/30 16:04] TIGGS Beaumont: Oh
[2008/10/30 16:04] TIGGS Beaumont: wait
[2008/10/30 16:04] TIGGS Beaumont: MJ perhaps you do not have the knowledge I seek regarding new land purchases?
[2008/10/30 16:05] TIGGS Beaumont: if that is the case, I do apologize
[2008/10/30 16:05] MJ Linden: secondlife.com/support
[2008/10/30 16:05] TIGGS Beaumont: Thank you MJ
[2008/10/30 16:05] MJ Linden: Thank you
[2008/10/30 16:05] TIGGS Beaumont: I hope your meeting goes well
[2008/10/30 16:05] TIGGS Beaumont: for?
[2008/10/30 16:05] TIGGS Beaumont: All i have done is invest on new land
[2008/10/30 16:05] TIGGS Beaumont: and asked for help
[2008/10/30 16:05] TIGGS Beaumont: 2 sims
[2008/10/30 16:06] TIGGS Beaumont: I need help
[2008/10/30 16:06] TIGGS Beaumont: You can not or will not help
[2008/10/30 16:06] TIGGS Beaumont: Do not Thank me for that
[2008/10/30 16:06] MJ Linden: FYI: TIGGS Beaumont does not own land
[2008/10/30 16:07] TIGGS Beaumont: excuse me?
[2008/10/30 16:07] TIGGS Beaumont: are you telling me the land I stand on right now have developed and pay monthly on I do not own?
[2008/10/30 16:07] MJ Linden: what's the region name?
[2008/10/30 16:07] TIGGS Beaumont: MJ i am saorry, perhaps you are incompetent
[2008/10/30 16:07] TIGGS Beaumont: I feel for you in that case
[2008/10/30 16:07] MJ Linden: what's the region name?
[2008/10/30 16:07] TIGGS Beaumont: I gave you the names
[2008/10/30 16:07] TIGGS Beaumont: exactly as they are
[2008/10/30 16:08] TIGGS Beaumont: I willbe contacting Michael and Jack linden, in hopes they can educate you and yioou will one day be able to help me
[2008/10/30 16:08] TIGGS Beaumont: MJ *smiles, I am but one consumer/member whoneeds help
[2008/10/30 16:09] TIGGS Beaumont: I have tried to be dignified and polite in my request for such
[2008/10/30 16:09] MJ Linden: The land you're standing on: Rivendell Elven Deep, is not owned by you
[2008/10/30 16:09] TIGGS Beaumont: OH really?
[2008/10/30 16:09] TIGGS Beaumont: Well
[2008/10/30 16:09] MJ Linden: Do you have an ALT that ownes it maybe?
[2008/10/30 16:09] TIGGS Beaumont: I m leased to now SL via LL is taking my moeny monthly for something I have been told by them now I do not own
[2008/10/30 16:09] TIGGS Beaumont: would you mind my Tping you to my land?
[2008/10/30 16:10] TIGGS Beaumont: NO I hve no alt
[2008/10/30 16:10] TIGGS Beaumont: I am simply TIGGS Beaumont
[2008/10/30 16:10] MJ Linden: well, leasing it from someone else would explain why you do not OWN the land
[2008/10/30 16:10] TIGGS Beaumont:
[2008/10/30 16:10] TIGGS Beaumont: ahhhhh, I see
[2008/10/30 16:11] TIGGS Beaumont: Som, where does this leave you in responsibility to helping me?
[2008/10/30 16:16] TIGGS Beaumont: Hello?


I sent a request to Michael Linden and jack Linden asking why?
I am now publicakly asking. And, I am requesting an explanation of the treatment and the what seems intended lack of communication.
Respectfully
TIGGS beaumont

The abusers are the Lindens...they abuse their customers day in and day out. So I agree with you Bratty...let's sack the whole damn lot of them.

Sorry to say this TIGGS you pretty much baited him he told you about 10 times where and how to get help and you kept on with the same question think of it this way if you work at a bank and someone comes in with questions above your head or not in your dept(say your a teller and the guy has loan questions rates etc etc) And he kept grilling you about wanting answers but you were not in the position to answer them you would kindly say this is who you need to talk to for this and if the guy kept on with the BUT WHY YOU WORK HERE HELP ME WITH THIS! after 5-10 times you would prob be abit annoyed also.


We all want answers from Lindens but drilling someone over and over who doesn't have the answers and more than likely was working on the actual job they do isn't gonna get you anymore and is gonna eventually annoy even the nicest of ppl.

Thank you for your opinion, I assume you are doing all you can as well. I will not presume to tell you how to handle yoru distress over the hundreds of dollars, running into the thousands youa re losing, and I will not expect you to tell me how either. My post was directed toward the Linden offices. But again, I do thank you.

TIGGS

I spend about $400usd/ month here i know all about the service or lack of it, i spend it because i have met some wonderful peopel here that are my friends now, people from other counties that i would never have met in rl. we talk we call each other when we can we discuss their kids, family, holidays, and life.. we are like a real family that lives apart from each other, i have met the most wonderful guy i could and yes we are talking and will most likely take steps to the next level and get married, so fo me i will spend it ,i may cut back but will still be here, if yo udont like doing that then dont or just leave.. just my$.02 worth thank you

I am not tellin you how to handle your distress I am telling you what you were doing was borderline baiting and harrassment it serves no purpose and will not help your cause Tiggs you don't have to take my opion agree with it or even like it I can tell you though in 3 almost 4 years I have been in SL the amount of times I have spoke to a linden directly I could count on my hand.Sadly even if you do not like it there is channels you have to go through same with any buisness you can't ask the stock boy at wal-mart about stocks you may have in the company either. I think he was polite as he could be he had no answers for you or is not permitted to discuss certain things same with most rl jobs.

Again I don't agree with this tier jack up but I am not gonna go into SL and start spamming every single linden in SL to get my point across especially those who have nothing to do with the situation at hand.

As much as I think the OS situation stinks unto the heavens, this was the absolute WRONG way to go about your attempt to get help.

If you are not paying LL directly for your land, but are instead paying another resident, then you really can't (and shouldn't try) to get help on it from the Lindens. They aren't the ones responsible for it, unless it is a technical issue. As far as support for your land goes, you have to deal with the actual land owner (the resident you pay money to for it).

Pinging random Lindens doesn't help much, either. You may be poking at someone who writes code, or runs cables, or any myriad of other job descriptions completely unrelated to land issues. Ginsu Linden, for example, is their head legal counsel; he CERTAINLY wouldn't know about land issues (unless you were looking for someone to send a notice of suit or legal issue to).

Kain,

Thank you again, I will not debate this issue with you as we sit in different perspectives apparently, differing, which makes neither of us wrong, just differnt. I wish you the best of luck in your business endeavors in second life, I hopethe best for the pleasure I take, simple pleasure of being in second life.
Happy halloween.

TIGGS

Tiggs, you were an impossible persistent little snot in that chat with MJ. She told you COUNTLESS times to use the live chat. Your level of sarcasm with your less than clever smilies and repetitive questions make me want to praise MJ for not telling you to to F yourself. You can NOT convince me that you were sincere with your question to her, that was all for show & expecting us to welcome you as a hero.

Support (live) chat is logged for QA, for history (both you and LL) as well as a number of other reasons. When the concierge are in world they're working the vast majority of the time on issues scheduled or for support for other residents who came before you. This isn't a secret. You want to be heard yet instead of using the blog or this topic to voice your concern you go on a one-man quest to be the mosquito that really needs to be slapped. I'm all for sharing your views and listing your concerns/complaints, but forgive me if I don't cross over the griefing line with you.

If you came here to beat your chest over how great you are for getting under a Linden's skin or to somehow prove how poor you were treated by the response given when she DID take the time to briefly talk to you when she didn't have to, you have failed...epically.

Once again, my posts are directed to the Lindens, continue as you all will, it matters not. As you all will, I will do what I think best to help myself in tsi situation.

TIGGS

This is just an excuse for Linden to jack up the price of tier. The next thing after this is to jack up the price for mainland and regular sim too. I'm not a bit surprised by their move.

Just boycott Linden's greed.

Why doesn't anyone at LL have the guts to come forward and apologize?

I am very baffled by the lack of response from LL. I am not talking about the particulars of why the decision was made to raise prices on OS, or that someone, Jack, says LL is listening to suggestions and there will be a follow-up announcement to come as to how the matter will be resolved.

What I am referring to is the human element and how we feel we are being poorly treated.

What is worse is that you continue to tell us that this problem is our fault for misusing the OS. What?! Whatever are you thinking? It is far past the point of blame, and it only serves to feed our belief that you would rather belittle us then respect us.

The reality is that LL has created a public image nightmare and has chosen to hide its collective head in the sand. As the minutes tick by, more and more of your customers are fed up with the silence and leave, and the damage to LL image continues to decline.

Absolutely the worst possible decision to make is to hide and completely ignore the customers. In my business, if I chose to do that, I'd be fired, no ifs ands or buts, I'd be out the door, nor can I think of any job where it is acceptable to ignore the customer.

To hell with the OS issues. Quit looking at that stupid disaster and look, look at your clients, your customers who are suffering, be it financial loss or loss of community, and who are very angry. We are not just 0's and 1's in some matrix, we are flesh and blood.

LL you have a much bigger problem and yet you choose to ignore it. To ignore the feelings of the customer is a big mistake, and that is old school marketing where it is thought that the problem will just go away. People become quickly disgusted with that approach, and, even if they stay in SL, will remember your actions.

We, your source of revenue, have very simple needs: Respect, honesty, an apology, and knowing that LL really does care about it customers and has the integrity to do what is right by them.

The OS nightmare, that it has become quite unnecessarily, is symptomatic of a dysfunctional management team.

Is there anyone in the LL marketing/PR department who understands the needs of the consumer and is willing to stand up to managements' failures and advocate on our behalf?

How long would it take someone from LL to say, "We screwed up, we know it, and we are very sorry for causing this breach of trust between us and our loyal customers." What is missing is someone with a spine at LL to speak up and say it.

People will not sue because you apologize and make amends; they file suits because of the mistreatment they feel and the suspicion that you are hiding something by not speaking out. Remember, silence is assent. If you are not sure what that means, ask Sir Thomas Moore. And, yet, how many hours have your attorneys already spent trying to determine if there is a breach of contract, and ways to fend it off? All so unnecessary.

Please, quit being politicians, and start being human and talk to us as humans.

Well, if you're persistent enough, you'll get their attention, all right, in the form of a BAN.

Poor MJ; she was a trooper until the very end. :-/

I don't know about the rest of you but personally I think it's time to accept this change and move on. I don't want to waste more negative energy on this topic. M Linden pretty much summed it. If you think about it, 125 USD is not really so bad and I'll explain why.. when we had only 1800 prims and low usage, we were happy to pay 75 USD..then they doubled the prims.. that was sorta a preparation for the envitable..price increase.

The extra you are paying for always was about space. Some prefer prims and others prefer space. As for myself, I prefer space.

I do feel they should bring the original void sim packages back.. 4 for one and with original prim allotment for the people who want to use them for terrain purposes.

I also feel that they should wave the costs to convert OS to regular prim islands. That is only fair.

It would still be nice to have a grandfathered price but I don't see this happening. They learned their lesson from the past and we just need to accept this.

Am I happy? No. Could they have chosen a better time to do this and a better approach? Absolutely. Do I feel the reasons they used was a smokescreen.. you bet!

I am tired of seeing the community of SL war torn. Time to move on and have fun.. time to get back to the normal routine of every day virtual life. It's hard to focus when the grid is turned inside out.

Stepping off my soap box and running for cover.

Exactly what they are hoping for - I understand your reasoning but I am not ready to bow down yet.

The raise definitely sucks, but one also must consider that not only are they getting space, they are getting private space, full control over that space unlike their mainland counterparts. Plus quite a few have been profitting from these openspaces. One person was bragging how the big land baron got 400 of them. That's not a bad amount of money every month from renting them. So there is certainly a percieved value to having them for some people.

I am not trying to make small of this increase, because if they try raising my tier 66%, I am going to be upset too. But in the end I will have to decide if that 66% increase is still worth the value I am recieving as opposed to living on the mainland.

For some it won't be. For many it will. I for one will not be abandoning my OP sims nor shall I leave Second Life.

When I started in SL just over a year ago I found that I need money to buy everything there, just like RL. Well, I picked a profession, the one that many women (and some men) choose, escorting and dancing. After I was in SL a short time I began to see how much more anyone could become if they had a dream. I was lucky enough to meet wonderful people that encouraged me to follow my dreams. My dream was to own a Full Sim with a beach that I could give freely back to the SL public freely a place where my friends could come and a place that I and my many good brothers and sisters could come to relax, live and enjoy SL. That dream came true for me, I now own my own sim and estate. My closest friends (some are actually RL relatives) came to live on my beach sim and when the beach needed more space, I purchased an Open Space Sim where they could have a home and live in peace. This Open Space has 4 homes on it, they are placed at the far corners of the sim and the entire rest oof the sim is sunk to be open water. Yes .. most of the allowed prims have been used (937 per home is not many) but the sim is not rampant with traffic and scripts. They were most happy to leave their current Mainland homes and come to live on this sim for which they paid me 18.75 a month each (75/4). My second Open Space was purchased for another good friend, he built a beautiful garden/forrest/water sim with one building where he and his friends live. Again, I think this is well within the boundries of the original use for Open Space Lands. Now as Estate Owner, Linden Labs is asking me to goto these people and tell them, you have done nothing wrong, broke no rules, but you have to start paying me 66% more in land use fees. This decision by Linden Labs will hurt these people more than me, they cannot afford this increase, the ones I love are going to have to abandon their dreams .. the homes they have come to love because of this. Ok, so this is not some technical reply full of hints and suggestions as to how to fix things, I thought it was important that the Linden Family step back and look at how they are hurting my family. I don't advocate that Linden Labs should never be able to increase fees, or change services. I just feel that the Lindens and all of the other residents of SL should act like family towards each other and discuss this matter, we don't need to punish one another and draw battle lines. We need cooperation at a time like this.
I love Second Life
I will stay in Second Life no matter what the decision is on Open Space
*Hugs*
Fumiko Giha