Weekend Grid Support

Does this mean that I'm a cloud, I can't go into appearance, I cant get TP out, can't TP in,I am not showing up online, or if I am, no one can IM me, I can't wear my skin, I can't TP anywhere as it shuts me down, ,clothes wont load, and its been like this since 4am CST. Or do I have a different issue that needs technical support?

Starting last night about 11:30 Linden, SL slowed severely and crashed several times. Just now, same thing. Lot of activity on hard drive.

Well I can see this made BIG leaps and bounds from last weekend! Now I look like a cloud,I cant TP without being logged out, I took a pic and LL took my money but didnt give me the pic, about land shows as the same place you logged in at no matter where you go,I can fly over sims that arnt there...great improvements! Keep up the good work guys!

i noticed a much higher ping in SOME sims compared to 2 days ago. changed from average around 200 to around 300 now. i am in europe.

hope you can fix that if it has something to do with your changes

Is this part of the controlled situation?
The systemis logging you out right now. Your Account will not be available until 2009-01-24 nn:nn Pacific Time. nnn being always 2 minutes from current time.

The only thing I have noticed is that my screen has frozen completely and I have had to force shut down; not sure if this is the right place to post this as this is the first time I've posted, but hopefully someone can let me know if this was a result of what LL has been doing. Thanks

Um....didn't M hire FJ? I'd call that constructive. And it's his job...

Hi--I just logged in at several locations to see flickering black and red SOS Save Our Sim messages flickering just under walls, avvys, even in my own home in SL. Gave me the creeps. Is this griefing, or related to SL grid-wide issues?

Allow the people paying Linden labs for the service that they are paying for to have login priorities. Of course the free accounts are going to complain. But until they are paying for the service and not getting it for free, they should just sit back and be quiet happy to have what they are already getting for free. If everyone took on the “no one told you to be premium” and was a basic account, you can bet the “free Ride” in SL would end and Premium accounts would be rightfully required.

And like this person said “
login restrictions are bad for all, i know, but sl is based on economy so why not restrictions to PIOF or PIU this should fit for all people willing to spend money for the game and yes, someone has to pay the bill.”

Requiring a premium account to would slow down a lot of griefing. If a person has to pay for an account and have to show some type clue to their identity, they would think twice about griefing if they stand to lose some RL money paid for an account rather than some care free attitude about a free alt that was created to grief and is expected to be banned before the day is finished.

Hi everyone. Just came out of our support channels, while observing the grid. The good news, we made it through a higher peak than last Saturday with no specific database problems. As a matter of fact, I was observing about a 25% reduction in central database query load vs. the same time last week. That tells me the load balancing and database migration work we completed this past week is having tangible (positive) impacts. The "not so" good news was that we experienced an issue with our payment processing vendor and are working on resolving that problem.

Tomorrow is another day, and a very different profile from any other day of the week. I expect we will push new concurrency peaks and have significantly higher load than today. However, I remain optimistic that we have build sufficient headroom to meet tomorrow's demand and our contingency plan is in place to move quickly on potential problems.

No matter what the outcome tomorrow, we'll continue to aggressively work to spread the database load, push for completion of LLnet and continue improving our asset management and data messaging architecture. Above all, these efforts need to continue working in parallel, in addition to some substantial code rework. This is how we get out of the reactionary, unstable mode we have been experiencing, and provide the kind of reliability we have been promising.

May I suggest you:

1- a Anti-Robot Login? I think that is very unfair to us stay out of SL while dozen of hundreds Robots are all around the grid just for fake trafic.

2- Free accounts features limitation? After years as a premium member, I still wonder why do I pay for it? I have seen all Free Account Members with a huge inventory, very heavy attachement and script that I think they are also a partial cause of the problem. In other hand they don´t pay anything cents to LL works for resolve problems.

3- Grop Feature is overloading? Are you re-creating this for a new brandy Group System, right? Actualy the Group System is the more effective way to be in full contact with our members and we really do NEED MORE THAN 25 GROUPS allowed to be joined. This is drinving us to WEB BASED group system that could be available in-world.

Thanks FJ for the work you and your team are doing. I have been exiting and entering SL all day as I need to complete work. Each time the number of concurrencies inches higher. I wasn't logged off once and was able to teleport quite easily. I was also teleporting through most of the Nautilus City sims. It seemed like the builds were rezzing a little faster than they used to...but that may have been my imagination. Your straight-forward communication is appreciated. Cheers...Jean

We also have the new RC viewer out. Is it possible that some part of the central database query load is related to the improved texture handling in that RC?

Have to agree with Moll. A large part of the concurrent users are bots. Getting rid of them would be a huge plus. From my own observations I would estimate that 20% or more of the logged on users are actually some kind of bot.

Oh and with Jack too. The 1.21 viewer bug that makes it reload textures over and over must put a huge additional strain on the asset servers.

first off....

"kicking off bots" is a counter productive thing. For 2 reasons:

1) Remember SL viewer is open source, which means any technical limitations that could be put into place, would be bypassed rather quickly. Basicly it would become a cat and mouse game, linden lab would make a change, and the bot creators would create a work around. Waste of time and money for all involved.

2) Database queries, majority of bots are just standing somewhere... not exactly the sort of thing that is taxing on the databases. If getting group information is the first thing they disable, its kinda a hint that user interaction, searching, group chat, ect are the hard points, which means bots or no bots, most likely would have issues.

just my 2 cents

unlikely the install base for the RC's must be such a small fraction of the population.... And the texture handling is in which textures to download first, not sure how that would increase the load. At the end of the day same amount of data is queried. As the post said, core services sound like group based stuff and search as they have to query huge amounts of information, some groups have thousands of members.

Please keep in mind that LL is still not offering any commonly accepted pay option. They only offer PayPal and Credit Cards. Both are a very stupid idea with the "no insurance for virtual goods" policy. Customer Protection is regularly issuing warnings about PayPal. Credit Cards are a very, very uncommon mean of payment here.

There are companies that sell $L using the common payment options. But LL bans people who buy there.



That is another issue. I am currently helping to pay for 3 huge mainland parcels and 4 sims. It is only a small contribution compared to the overall costs. But as there are many people like me, it does cover a great part of the costs. I know from two of the sim owners, that they can only afford their sims because of income from the vendor rentals.

I am fine with spending quite a bit of my spare time to help contribute although it would be much more efficent for me to spend that 1/100 time working and pay for SL. But that would require LL to provide a way to accept payment anonymously. Exposing myself to the danger of my first life identity being linked to my SL activities (see profile) is not an option. And even if I trusted LL to keep this data confidential (which I don't) there is still the risk of it being stolen. This has happened before to companies who pay much more attention to security than LL.

NIce job FJ -- I actually have a good deal of confidence that it will all hold up as I have confidence in your approach. Thank you for your excellent work to date - I'm rooting for ya.
/esc

First of all, thanks FJ for keeping us updated on this, and for all your efforts to improve stability at the weekends. I was online until about 5am GMT (9PM SLT) last night and noticed *no* issues at all, whereas over the past few weekends everything had been completely borked starting hours before that time. So that's already a great improvement.

Secondly, I'm going to echo this:

My partner and I have our parcel (including mall) set to group only for build, scripts and object entry. We definitely want clarification about which group functions will cease to work. If it's just group chat, then that's workable. But if scripts or build etc stop functioning then that would be just as annoying as not being able to login.

Lastly, I'm also echoing those that are asking for inworld notification of which services are about to be throttled/disabled, and also for a five and three minute warning (such as we receive before a region restart) so that group notices in the process if being created/sent etc can be finished with before the service is disabled.

hello all,

Did anybody, or i'm the only one, had loss inventory since the last week crash?
since that day, an important object for me, was replaced by a very older version.

i didnt see any annoucement telling us to look in lost and found folder, or anything else.
for information, the object was a hud, and he dissapeared from my hud instantanously (sorry for my english ^^), and i only have an older version in my inventory (which have the same name, but certainly not the same uuid)
do i have to post on the jira?


thx to all

edit : i posted a ticket, but as a non premium, i'm curious to know if i will have any response...

The changes certainly seemed to work yesterday. I was in a sim with about 45 other AVs, all real except for one bot, and although it was a bit slow, it was much better than usual. Several people commented they'd never seen such smooth performance in such a crowded sim, and compared to a similar event in the same sim a few weeks ago it was wonderful.

The changes didn't work for everyone, a lot of people i know were having rez issues and couldn't teleport anywhere. Rezzing is ok for me but could not teleport.

This weekend seems to be running somewhat smoothly as compared to last weekend. One strange thing another person and I noticed beginning on Saturday. My friend’s video card stopped working with SL until she downloaded the first look viewer.
I was having odd things happening with the color of particles. Example is a day ago my friend’s campfire was orange but on Saturday it seemed to the color of chocolate milk.
Other than that things seem to be working fine.

“Anonymously. Exposing myself to the danger of my first life identity being linked to my SL activities (see profile) is not an option.” You are right it is not an option but a requirement from LL that you are verifying that you are over 18 before you enter a sim of adult nature.
I am verified and sleep well at night not concerned about my SL activities being exposed in RL.

I am wondering if I should post a general warning about the exposing data issue I reported 4 days ago or not. I hope it will be fixed soon or that I will get at least a response explaining why it is still not fixed. To be honest, I am not only disappointed that it does not seem to be taken seriously (3 business days!). i am a bit afraid, too, that I might get into trouble for not publishing it, when people fall victim to a known issue.

Did you file your ticket under regular support or through the security issue? here is the link and it even mentions a reward. If what you have discovered is that bad maybe you can collect a few lindens.
http://wiki.secondlife.com/wiki/Security_issues