Thank You Teagan Linden! :)

I filed an inworld report about the mega boxes placed between sims. My land spans the border of one sim. I think the other sim residents thought they were mine. Anyway, within the hour Teagan Linden shows up, confirms my assessment and removes the boxes. I was floored by such great response time! Thank you!!!!!

Now, if SL could transfer Teagan to the ticket area that would be great! Why?...


I created a ticket 1 month ago. Another resident (the one who makes the zombie spawning pool) owes approximately 3000L to me because his Hippo vend system screwed up. I provided the transaction history etc, made my case (including that one product I purchased was copiable! No, I would not buy 3 of these at 900L a pop!) I did not recieve another product from the same seller and have IM'd and copied within my ticket. The seller's store is packed with scripting and it seemed to be a conflict with the server etc.


Here is Frontier's response:

Frontier Linden I'm sorry, there isn't anything I can do for you. My only recommendation is that you continue to try to make contact with this resident and see if something can be worked out.


I provided copies of the Im as suggested and the seller has made no attempt to resolve the issue. No IM recieved nothing. Resident will not respond at all.

After providing the electronic paper trail I had hoped that support would have checked the staus of the SIM where I purchased confirmed asset issues, contacted the seller maybe, anything but the latest response from F Linden....

Frontier Linden This is an issue between the seller and you and there is nothing I'm able to do for you.


My question is WHY have the ability to report Linden transaction problems if they will not get involved?

My ticket met the requirements...

Ticket Type: Billing and L$

Billing type: Linden$
Linden$ Payment: Transactions with other Resident
LL Payment type:
Resident payment issue:

I pay $75.00 per month for SL and am going on my second year in SL with a total of 3 tickets including this ticket.

Anyone else out there have these open unresolved "Can't help you" on your own sucker tickets?

I have a feeling for something like that they need both residents to submit a ticket, work together on it

otherwise they consider it a resident dispute which they do not get involved in
*shrug*

your guess is as good as mine

It wouldn't matter which Linden answers the ticket, they won't get involved in resident disputes like that.

If you paid someone, and that person claims to have never received, you can file a ticket on that because it's an actual problem on LL's end. If a review of the receiver's transaction history shows that they did indeed receive the L$ then they'll close it with "resident dispute" again because they won't get involved.

Think of it this way: you paid someone for a product and they didn't deliver. LL isn't a party in that transaction so there's no reason for them to get involved, your problem is with the seller who didn't deliver on what you paid for and noone else.

For the megaprim case: you're paying tier to LL for your land and *only* for the land. If someone encroaches on your land, LL is involved because it directly impacts the service they're providing you so they will respond to that.

The reason for that ticket type being available is for situations such as:
Purchases in which Linden curency is withdrawn from 1 acct but never shows up in the 2nd users acct.
Purchases of Linden Dollars from LL direct in which they never show up in your acct.
Sales of Linden Dollars in which the proceeds never show up in your Paypal or Bank acct....

etc etc...

That type of support ticket is not in place for resident vs. resident disputes.
Please check the knowledgebase for verification.

I have an agreement with one or more Residents regarding real estate, group management, performance of services, division of revenue, etc., but they aren't keeping to the agreement.


Linden Lab cannot verify, enforce, certify, examine, uphold, or adjudicate any oath, contract, deal, bargain, or agreement made by the Residents of Second Life. Please contact the Resident with whom you have a dispute, and request that they make good on the deal. While you may have a valid agreement with another person, Linden Lab is not a party to and cannot resolve your dispute.

Thanks for the responses guys So if I wanted to be an a$$ seller I could basically not provide products people paid for without recourse. Yes, my frustration is with the particular seller. This place feels like E-bay in reverse lol Protection for the sellers, free for all. Thanks again

Now you understand the way the SL "economy" works.

Brandon
Another point while I was re-reading through your post. You keep speaking of IMing the seller and getting no response at all. It has been pointed out time and time again on the boards that IMs can be iffy at time for lack of a better description. It is always recommended that you type up a nice polite notecard explaining the situation in complete detail. Then send the notecard to the seller. For some reason that seems to work better due to it being an inventory offer instead of an IM. Name the notecard something like "Customer Service Request"

You may be surprised to see a response after finding out it may have been just an SL glitch in which the seller was never recieving your IMs.

Good luck

Well, that fills up their quota for the next few years.

Hahaha!! This is a very funny response, Dodge. Almost as funny as the usual response from many shopowners of "..my IM's are capped and I never received any IM's." Hilarious!

Typical.

Glad you found humor in a legit response there Ricardo. Next time, perhaps do a little background reading and you might see that I was speaking the truth, as can be seen at the following posts:

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/327/30/255644/1.html

/327/8b/255225/1.html

/327/29/252757/1.html

/327/89/250638/1.html

Oh hell...you know what...feel free to search it yourself. try the word capped in search up the top there and presto. Amazing how many posts there are about this very thing huh Ricardo?

Oh, also...again not sure why it was so funny to you, since I am sure you checked on the Support Portal to see that it states the following:

Is there a cap or limit on IMs?
There are two that you might find yourself concerned with:

The number of IMs an object can send in one hour is 5000.
The number of incoming IMs we store for each Resident is 100.

What happens if I'm offline and I get more than 100 IMs?
Incoming IMs over the 100-message limit are bounced; you won't be able to read or retrieve them inworld. If you have IM to Email forwarding turned on, however, incoming IMs will be forwarded to your email regardless of whether you've hit the cap.