What issues will you bring to the Town Hall?

Ya, I'm for alla the above, though I dun mind the new sun.

To me, all I wanna see is bug fixes prioritized above new features.

I'm not against new features. I fell in love with flexi an local lighting when they come out, and use both on a near-daily basis The idea of scuplted prims sounds amazing to me. Voice I'm to too keen on, an frankly tink will be largely under-utilized when it does come out - but it's still a cool addition. I also look forward to some of those cool new graphic toys, like RenderGlow and dynamic reflections.

BUT

I can do much with these cool new features when I can't TP anywhere - or when I do, my flexi hair is in a very inappropriate place. I can't speak to my friends when I can't tell when they are on. I can't buy items made out of any prims whatsoever without my money showing up, and with vendors that aren't able to give me an item thanks to in-world asset issues. I can't use the items if they vanish from my inventory. I can't enjoy those new rendering forms if textures are showing up as inky blobs or weird test patterns.

If I'm having all these troubles, then maybe those trying to buy my good are having the same issues. If they are, then my sales suffer, and I can't really buy anything dat takes advantage of any cool new feature.

Add to dis the perception dat LL is harder an harder to got ahold of to tell 'em you have a problem.

Dat's why I signed onto dat letter (I was one of the earlier names, honest!), and I hope it's the issues of the letter that'll be at the heart of dat town hall.

Mari

Linden labs recieved the letter - and more names are still being added.

Holding a Town Hall Meeting is absolutely pointless - They have the letter - they know what over 1500 players want - why bother with a town hall meeting - 3/4 of all that will attend won't be able to hear it - or TP to it - or one of the usual bugs will happen and no one will be able to send in any questions/responses - or LL will set up some stupid grp to send in questions (Of course - most won't beable to join the grp) - radio feeds might have it on - but that bugs out too - Phill wont be there - its a gloss-over on LL part to address a situation.

Instead of LL wasting time on having a TH meeting - why don't they all start to work on fixing exactly what was addressed already in the Open Letter Project.

I'd also like to hear their thoughts on landbots. Don't care? Evil? Working on a plan? Many people unhappy about these things - an LL comment would be good.

Well I've only been a resident since December and only recently have I made strides to really getting into SL. So that being understood, I don't really feel I have a whole lot of right to complain about anything, especially considering what some of the longer term members have had to put up with.

I will attend the town hall meeting though because I'm very concerned about Inventory Items dissapearing. Last week, a few days after a shopping spree, I logged on only to find I had lost most of that previous weeks items. All and all this was only worth about L$3,000 to L$3,500 worth of clothing/animation/random stuff but for a small time girl like myself, it hurts a tad.

It's not that I'm cheap, and I really don't mind going out to buy the stuff again, as far as I'm concerened the stuff here is so good it's well worth it, but naturaly my fear now is that everything will once again go poof. How many times, as a paying resident, am I expected to randomely loose things with no ability to get it back?

Anyways, that's what I'll be there for, as it will seriously impact whether I decide to stay in SL and make a genuine go of making something of myself .

I think the more appropriate question is "what do you hope to bring back from the town hall?"

As was noted above, they know what the issues are and this town hall is really just so much glad-handing - as are all of them.

Can anyone tell me when and what time the town hall is please?

I would like to ask?

why they have removed :

Live Help
Linden Answers on the forums
Offline/online indicators on the Lindens under search people
Proper responses to e-mails - i contacted them with a problem and instead of help got an e-mail asking me to rate their help. Useless.

I know the days are long gone when you could speak to a Linden and they would respond effectively. We don't know which of the Lindens are online now. I do understand its difficult with nearly 6m residents but they have given up communicating with us completely.

I feel like the proverbial mushroom.

From the blog: We’re drafting a response to provide more details on the specific issues that were raised, and scheduling a Town Hall with Cory for later this week.

So it's not scheduled yet. And I agree, inventory loss is at the top of my list. I lost about L$10,000 worth of items when I cleared my estate last week. I've triple checked everything in my inventory and rezzed all the ganged objects and they are gone.

A common way to deal with issues is to give the appearance that something is being done and give the problem lip service. It is up to all of us to keep the pressure on, now that they are telling us they are listening. Someone suggested this on a resident site:

"Has anyone considered keeping a counter on a high-profile page of the website that says something like "X Days - Our requests have not been addressed/fixed."

Having something like this that displays the time passing without dodge may be a small way to keep a little of the pressure on and serve to remind people that the issues are not yet addressed/solved.

It would also be a handy reference for mainstream media if future need to draw attention arises."

I think it's a great idea!

Unfortunately, while we're still stuck with the old car - they may be adding nice leather seats, but chunks of the engine are falling off.

You don't neglect the vehicle you're using because you're getting ready for a new one, unless you're unwise. You especially don't do it when that vehicle is your current livelihood.

I will not waste my time bothering to attend any sort of in-world Town Hall Meeting. Why should I, when I can barely move, most things don't rez, and I can't hope to follow what passes for the 'conversation' there?

What possible significance is there to holding a meeting that, at best, 80 people can attend, and where maybe 10 to 20 people can actually get a question in edgewise, when over 5 million others can't even be present? Even if you get really sarcastic and figure SL really only has 40,000 or so real people who play, that is barely more than 1% of the people who concurrently log in who could attend.

Trying to hold an in-world town hall for serious issues in SL is like Phil trying to hold an open-house for all SL residents in his office, and offering free transportation to any resident who cares to apply for it. It becomes a crowded madhouse, frsutrates even those who manage to cram themselves in, and nothing really gets accomplished. It may have been fine when there were only a few thousand residents, and only 10 or 20 of them were likely to show up. But it is worthless in a community of 5 million.

They need to use a method that ALL residents can access and can provide feedback to.

I DEFINITELY second this. LL needs to catch up on the backlog of volunteer and liaison applications... a LOT of people would like to help. The more that "run triage for LL", the more that LL can concentrate on the big stuff.

1: My inability to log into the game
2: Inventory Loss
3: I would like to hear what their 5yr plan is
4: Their compensation for the loss of 1st land
5: Possible Taxes being introduced into SL by Uncle Sam

Sooooo true. The town hall meeting is just a PR stunt that more and more of us see through.

Could they not hold a video webinar/megateleconference from their website? I don't know the capacity of one of those but I don't think there's a limit to the number of people who can watch/listen like there is at a sim. Is there?

Heck, I'd take a written response to 20 questions from the SL public.

What does the "live" nature of the town hall event give any of us, anyhow? The warm fuzzies? A "We are the World" group hug?

I agree here. Hopefully the meeting will air through radio feeds and the questions can be taken without actual attendance.

We need to be careful here - we need to stick with the issues presented in the Open Letter Project. That letter was a long hard time in the making. I am sure we all have many many things we would like a response from, but that would be impossible at a Town hall meeting.

We should not try to 'mob' the lindens - that would defeat the purpose of the letter - instead we should try to work together with LL to solve these pressing issues - but make sure that Lindens stay on the subjects issued in that letter. My biggest fear is the lindens will gloss over the issues somehow and nothing will be accomplished with any noticable effect. We don't want a bandaid - we want major surgery.

Almost willing to bet somebody shows up with a suitcase nuke,

Instead of having just ONE town hall that will get mobbed, perhaps LL could host, say, 2 a day (morning and evening for time zone issues) for a week? That's only 14 town halls, which is roughly the same number that my local Congressman holds once every 6 months.

They could hold votes on issues, collect and count the votes, and determine what exactly people want (although I'm willing to wager that better support will be voted the number one issue). This would be far more effective that one town hall where everyone will scream and rant, and nothing will get done.

Gee, did I just propose a democracy?

I have serious doubts about the effectiveness of a"town hall" meeting. Anything over about 40 or 50 people is going to be self defeating chaos. However, it is a step in the right direction. As far as issues, lets start with STICKING to the issues raised in the open letter.

Another thing, just a little advice from someone who is an actual trial lawyer [I know, I know..we're eeeeeevil]. Most civil cases [non criminal ones] get resolved before tiral. This is usually done by either negotiations beween the attorneys, mediations or abitrations. The succesful of the above happen when both sides are civil, courteous and actually LISTEN to what the other side has to say. I hope to God the LL hating rabble rousers and bomb throwers stay away. They will do no good and actually alot of harm.

LL may well be using this as solely a PR exercise. If so, they will be the ultimate losers. Hopefully, this is an attempt to actually listen and try to address and maybe fix some of the problems. I say give them a chance. They're human beings, work hard and I suspect they passioantely want SL to work too. Let's all try to be cooperative, polite and work together in sticking to the issues raised. It has a chance of working.

If it DOES turn out to be just PR ointment, the solution is to keep getting press coverage of the problems. I have high hopes that won't be necessary.

Keep in mind too...LL was smart enought to create this wonderful world. They're smart enough to fix it and make it better. Howling with rage may feel good but it wont help the problems. A rational and reasoned approach probably will.

Keeping my figers crossed and my eyes wide open.

Just fix it so it runs well enough to conduct business on it.

That's really all that's being asked for here. If that's too much, we're all going to have to watch the horizon for the successor world where it's not too much. I don't want to do that; I think no-one else does either. So please:

JUST FIX THE DAMN THING!

I tried to rez mine, but they were miossing from my inventory.

Oooh I've got an issue to bring...

Credit Processing to Paypal accounts takes far too long... 5 or more business days (in my experience) is unacceptable. Well, I guess I have to accept it ;P. At any rate, this is REAL money we're talking about, not L$. Turnaround should be much quicker.

What do you mean? Like a Forum or something?

Tip - use SLexchange - if you have a verified Paypal account - they are a lot faster - last week I had a 3 day turn - around from LL deposit to SLX to Paypal to my bank.

Seems to me this town hall could benefit from Robin's participation as well. People are already bringing up a few "customer service" issues they intend to put to Cory, who is primarily Linden Lab's technology guru. Is it possible that maybe Robin could take the floor and address a few of the customer service related concerns?

In my mind, to address the technical issues raised in the open letter, a fair amount of clarity and openness is in order, with regard to the new systems and processes going into place on the customer service side. There's a pretty intimate relationship between technical service issues and customer service issues.

What a nove thought! *smirk* Too bad they already turned their backs on that method of communication.

Actually, I think a web-based tele-conference would be best. I've attended business meetings hosted via WebEx that had over 50,000 verified real-time attendees, where the presenters could be anywhere in the world, could present their slide shows of their "great new project" and take questions from attendees worldwide... People could listen to the audio of the presentation by phone even if they had no web access. People could submit questions via a moderated phone-in line, like calling a nation-wide talk radio show, or they could e-mail questions either in advance to at any time during the presentation... And for a month afterwards, people could log on via a website and view and hear a recorded version of the entire conference.

The tech exists to do it, and the client-side access is free. Just needs a web browser, and/or a phone.

So why do they insist on "solutions" that can only contact an insignificant fraction of the user base?

Yes but its more expensive on SLexchange. LL should change what they say on their page if anything. Be realistic. "Payments will on average take 5 or more business days. "

Hiya, folks. Thanks for your feedback and suggestions. It's nice to see that a thread has been generated so quickly.

Oryx: Check out the Public Issue Tracker. Residents can vote on which issues they feel are most crucial. A large number of votes on any issue certainly draws our attention.
https://jira.secondlife.com
https://wiki.secondlife.com/wiki/Issue_tracker

Ctar: Thanks for the comment. I completely agree that we should work together. We rely on Residents for your amazing feedback, which enables us to identify important issues in the community. We don't want to gloss over anything, which is why Cory will attend the Town Hall. He is equipped to answer those tough technical questions that you've posed.

Ceera: Point taken. *investigates*

Susanne: Thanks for the comment. We're taking your concerns seriously. Like I mentioned above, Cory will attend the meeting precisely because he can answer technical questions and bring the community up to speed on exactly what we're doing to address your concerns. Also, thanks for your 3rd paragraph. We too are hoping for a constructive Town Hall.

Keep the feedback coming!