New Abuse Report Categories

* Age > Age play
should be : Age > Sexual age play, representing a minor
As others stated, the only "age play" that has been banned is that which involves one or more characters that represent a minor, and which is clearly sexual in nature. Having a child avatar is not illegal. Role-playing as an x-rated dominatrix who happens to be a 700 year old anthro lady dragon is not illegal.

* Assault > Combat sandbox / unsafe area
* Assault > Weapons testing sandbox
OK, just because I am in an unsafe area does NOT mean I consented to be shot at, so I can understand this pair. I got invited to chat with some people once, and they were in a weapons testing sandbox because one of the participants was in the middle of some development work. But when she blew anything up, she ASKED for volunteers, and did it away from others. If I was there, and someone kept attacking me after my repeatedly asking them to treat me as a non-combatant and not shoot me, I suppose I could see using these categories. Though personally, I just avoid unsafe areas to begin with, and leave when I realize I have TP'ed into one.

* Copyright or intellectual property violation
Glad to see that one, but hasn't the LL standard reply always been "File a DMCA claim"? This would be good for cases where you see in-world that someone is clearly violating a real-world copyright or IP issue. Cases where you are NOT the person whose rights are being infringed, but you still know it is an illegal act you are seeing.

* Commerce > Failure to deliver product or service
Should be : Commerce > Intentional failure to deliver product or service
I can see using this for the landlords who take your money and then immediately ban you, or the builders or scripters who take advance payment to build a sim, and deliver nothing or next to nothing. But without the "intentional" qualifier, the biggest use of this one should be for filing abuse reports against LL itself, for their asset servers screwing up vendor deliveries.
I would add one more: "Commerce > Illegal or stolen merchandise".

* Fraud > L$
* Fraud > Land
* Fraud > Pyramid scheme or chain letter
* Fraud > US$
Very glad to see these, IF Linden Lab actually follows up on them. Though generally these cover almost all legitimate cases that the earlier "Commerce > Failure to deliver product or service" would seem to cover. I'd drop the Commerce category and use these instead.

* Land > Abuse of sandbox resources
Should be : Land > Abuse of Sim resources
Why limit this to a Sandbox? Isn't it just as bad when someone with a 512 M2 parcel parks 40 traffic bots on it, and locks up access to a whole sim?

And we really need one more:

Land > Extortion
To be used for the land griefers who put up huge ugly walls or other disruptive stuff on their property to intentionally devalue your land and force you to leave/sell out/buy them out.

"Disturbing the peace > Unfair use of region resources"

Time to start AR'ing the traffic bot farms methinks.

(and others who've expressed similar thoughts.)

Thanks to increasing media coverage, the terms are no longer distinct. Much like "intercourse" the sexual part is implied in common use. This is way outside of LL's policies or enforcement. While looking at things in conjunction with that other nightmare of a thread I've seen countless articles from BBC on down to no-name blogs state something similar to "the so called 'age play', simulated sex with a minor vr agent" or something to that effect. The phrase is lost, and will henceforth conjure up the negative sexual connotation with anyone in the greater public who has heard the term. Those of you who play child avs in legitimate circumstances may wish to drop this phrase and seek a new one.

IOW, LL's choice of "AR-able offenses" terminology reflects the outside world/novice point of view.

Unless the Providers actually investigate AR's instead of just handing out punishments based on the phases of the moon or however else they do it, these can turn out to be more harm than good.

Start? LOL

Disturbing the peace > Repetitive spam

Redundant. If it's spam, it's already repetitive.

This seems like its going to cause more trouble for the wrong AR's.
A bit too micro managed imo.

I just see the new choices as a simple way for LL to trash more AR's due to being "Not Filled Out Correctly". Purposely being vague

Some of these categories are going to cause major confusion & problems and some should not be there at all. This actually seems like it will cause major headaches for LL, let alone the residents that will get caught in the cross-fire.

nothing there about some evil person putting up ugly walls simply to block your view. the type of walls i refer to should be invisible on one side.

Fraud > Land

Jus' sayin.'

Just imagine all the "I got ripped off selling my land for $0L to anybody" reports they will be wading through.

The list has some bugs but overall it's a big step in the right direction and will probably form the basis of a more fine tuned list and fine tuned procedures, in the future.

Wheres the "Gang Up" Option?


Thats the one people really want to use.

I agree


Unless its on a Pizza

Commerce > Failure to deliver product or serviceSo we can AR Linden Lab when SL gets messed up and we and or our customers dont get an item delivered?

LL has gone ban happy expect to only get wose WAY worse

It's a subsection of the "I'm a nosy busybody and saw someone do someting I don't like" violation.

I have to agree with you there, overall it needs fine tuning but if it works better than what we have atm then it has to be a good step. None of us know what plans LL have going into place to cope with the changes.

Lets watch and see what happens and we all know it wont be a list thats complete and polished as yet

I was going to say the same thing because Age Play is often confused with -- with -- well, what DO you call what you do, Marianne?

I've only recently learned Age Play is specifically people with underage avatars soliciting or engaging in sex oriented activities. They NEED to either make it clear what the difference is or use plain English.

It looks to me like several of these categories are simply creating a pigeon hole for the AR's that LL has no intention of doing anything about, such as:

Those ones go straight to the recycle bin maybe?

Saves the Linden time having to do it manually.

I hope that Arch is right. We have a very large network of vendors and affiliate vendors throughout SL (several hundred *active* vendors), and thus failed deliveries do tend to happen sometimes. I'd say it's a very tiny percentage of all sales, but if you make enough sales, even tiny percentages can be a decent-sized number. When deliveries fail, people IM our sales staff and we correct the problem.

The vast majority of the time, our customers are polite and civil, and the matter is resolved quickly, but we do occasionally get people who start threatening to file ARs against us if they don't get their product IMMEDIATELY. I highly doubt that most of these people really do file ARs, and my experience has been that sometimes they are just trying to scam us and think that threats will get us to send a product quickly instead of taking the time to check our records.

I do worry a bit that if this new category is added, some people might think that the proper solution is to file the AR first instead of IMing our sales staff. In fact, they may not even bother IMing our sales staff, and thus we would not even know that products were not being delivered.

After all, in cases of actual griefing, the correct action is not to respond to them but to simply file an AR and leave. Hopefully people don't get this message mixed up and think that this is also the correct action for dealing with vendor misdeliveries.

After a lot of consideration and reading replies here, plus some other input from friends... I'm seeing a lot of potential problems.

I don't fully see eye to eye with Prok either, but there are definite points to consider mentioned on Prok's blog.



The one thing that really concerns me is the 'disgruntled resident' issue - no matter how flawless you are, there will be someone simply envious and eager to take out a competitor in the land business.

Also with regard to 'land fraud' - as a land baron, I'm regularly defrauded on the small scale. I spend thousands of dollars buying regions based upon people's typed agreement - which is only so reliable. In 2.5 years of land barony, I find that 95% of people are honest and reliable to a fault; but the other 5% would steal food from a starving child.

What do I do - start filing abuse reports when people go back on their word when it comes to land? Or when they violate my land covenant? Right now I absorb that like a cost of business. I just can't see myself ever filing abuse reports toward residents who violate agreements, because the other decent 95% that place their trust in me would legitimately get spooked if I did any such thing.

* * * * *

My guess is that the current report categorisation system is probably pretty close to what we are seeing here, and we just never realised it.

I'd sure like to know more about what is going on, what has always been there silently, what would be different.

Moin SuezanneC,



*ouch* I 'only' sell 7 things, 6 of them out of a box ([x] for sale), but one of them, my shoutcast streams, must be a vendor. Now even if I have less than a dozen shoutcast customers, it happens once a month, that someone pays the vendor, I get the money, but the vendor does not receive a money event. I have to read my transaction history at least once a day to compare shoutcast database status and payments.

So instead of fixing SL, Lindens allows my customers to AR me? Thanks Linden, I have to stop selling shoutcast, if they really implement that. As the same also can happen to SLX ATM, they would need to close this service.

Is there a Jira to vote against that change?

ciao,Kephra

That was my first thought, too.... they're manually marking ARs with these categories internally, now they're making it into a drop-down that the resident fills out.

I like the idea of more categorization (though I think this particular set could use some work). From the perspective of someone who has faced a huge queue of work, being able to triage it relies heavily on easy-to-access information, and this would help the G-team triage the incoming queue more effectively. Handling ARs in a timely manner is certainly something that's a laudable goal.