New Abuse Report Categories

I just saw these. What do folks think of them?

Looks like it might be a bit daunting to me.

I hate the way it has the first word repeated and you have to read it or skip past it over and over. An indented list like a normal outline might be better.

I guess since governance says it handles the entire service, they could add "Forums: including a link to a tutorial site in response to a direct question asking for one in Resident Answers".

I don't know where you found that, but I think it is *wonderful* - let's just hope that enforcement and verification of facts is equally wonderful.

I only wonder what that means : Land > Encroachment > Trees/plants ???

Is it now forbidden to fell trees in SL ? And how do I get then some kindling wood for my cozy fireplace, he ?

Looks like that about covers the waterfront.

It's good to have things spelled out this clearly, I think.

coco

It's in the Preview Viewer (the Beta Grid Viewer, for oldtimers).

I got the text from this Japanese site: http://blog.livedoor.jp/nockme/

The text in the SL display is smaller than the picture looks. I find it hard to read, kind of like reading a secondlife.log file.

I think it will be unpleasant to use by someone freaked out by ten thousand rectums with a foot of poop hanging out, such as was on display for twenty minutes at the Ahern welcome area the other night.

A display like

Age
-----Age play
-----Adult resident on Teen Second LIfe
-----Underage resident on Adult Second Life.
Assault
-----Combat sandbox / unsafe area
-----Safe Area
-----Weapons testing sandbox

etc., replacing the dashes with spaces and setting the Age, Assault, etc. off with a different color, or some such, would suit my eyes better.

Also, categories under Assault aren't types of assault, they are types of places - they should have the word "In" in front of them, at least, so they make some sense.

I note there is a commerce one: Failure to deliver product or service. So when items aren't delivered due to LL system failure, people will file abuse reports against the sellers.

Fraud has a US$ category. Is this nationalism showing its face?

Wow. I like the categories for the most part (not so much the presentation), and what I suspect the intended spirit of that item to be, but the way it's worded here is a showstopper if you ask me. And it breaks the "do not get involved in resident-resident disputes" policy which, while questionable in some cases, has quite possibly been the only thing LL has done in a clear and consistent manner, ever.

I foresee a huge mess and more content creators up and leaving over this crap. Not that Our Benefactors would likely notice or care.

Actually LL has been known to get involved in user disputes. Ask H.... R.... (old timers will know who I mean).

Last I heard, "Age Play" wasn't forbidden, but "Sexual Age Play" was.

Wouldn't that belong under "Indecency" anyways?

I'm also not sure that LL should be encouraging people to file "Abuse Reports" for "vendor failures"... this approach doesn't scale.

I can see how they've narrowed the categories although it seems to imply that everything that falls under these categories is an punishable offense when they're not. As stated before, vendors not delivering product most likely won't be punishable if they are due to LL servers failing but vendors not delivering because they are fraudulently scripted would be. And like ageplay, RPing a child would not be punishable but having sex as one would be. As far as I can see they've just pushed the categorical sorting of ARs out to the residents instead of making their CS reps do it. So not too big of a deal.

Linden trees through your neighbor's walls.

Age > Age play: This is idiotic, ageplay is NOT forbidden, only sexual ageplay is. BTW, time to AR that midforties housewife that has a 21yo avatar. I mean, that is ageplay, too.

Commerce > Failure to deliver product or service: Who to AR there? Linden Lab? Most times a product is not delivered the reason is a technical on THEIR side.

Overall, I like it. I know that Age Play category is gonna cause me a heap of trouble from people not understanding what is meant by it. :-/

I think it should, yes.

"Commerce > Failure to deliver product or service"

How's that going to work then when the vast majority of cases of a product not being delivered is due to grid problems?

That's seriously messed up.

If the asset server wasn't a spaghetti mess on a flaky connection, maybe I could see them accepting actual AR's for this.

that's just ridiculous!

Well yes. Of course, there is the persistent problem of people like --- Name Removed by Author In Expectation of Imminent Moderation ---- accepting rent from people who she then ejects and bans cause she doesnt like their looks or the groups they are in. At the same time, this seems an area prone to massive abuse by malicious individuals.

Lets say, for instance, you've muted Avatar A cause either they, or you, are a ranting prick who cannot stand the other. You buy an item from a vendor that happens to be getting the content from Avatar A. Since you have muted the individual, you never receive what you paid for. Likewise, someone you have muted for harassment repeatedly pays you via a vendor for a product, are their payments muted? Are they then free to abuse report you ad infinitum?

Before speculating too much about the failure to deliver goods option it might be good to get explanation from the Lindens about it.

My comment was about what I am sure will happen, not what it's intended for.

I could have done with that one a couple of weeks ago. My neighbour had several large alpha & phantom trees on the edge of her land. The root prim was on her land, but the foliage protruded 7m onto my land and into my house, which meant every alpha window turned the whole wall invisible, and I had huge tree branches sticking into the house. After several polite IM requests, she removed them and then put up a 50m x 50m megaprim wall with a horrendous texture just on our side. A few more polite requests to her landlord and now the wall is textured with big grey bricks, but still there, blocking our view of the ocean and that whole side of the sim. She's already informed us we "won't be there much longer lol" so we're settled in for a long battle. At least now it looks as though we have a few extra categories to report her under when this escalates, as it inevitably will do.

(ETA: Sorry, that sounded like a whinge, but I was just explaining what it meant to me *g*)

Some of these are redundant or unnecessarily specific.

e.g.

Disturbing the peace > Repetitive spam
Disturbing the peace > Unwanted advert spam

Why not just 'spam'?

Disturbing the peace > Unfair use of region resources
Disturbing the peace > Excessive scripted objects

Isn't excessive scripted objects a region resource abuse?

Assault > Combat sandbox / unsafe area
Assault > Safe area

Why would you AR assault in a combat area, or is this the legal version of assault (i.e. threats independent of battery)?

Disclosure > First life information
Disclosure > Remotely monitoring chat
Disclosure > Second Life information/chat/IMs

What's the third one for?

Indecency > Broadly offensive content or conduct
Indecency > Broadly visible mature content
Indecency > Mature content in PG region

What's the difference?

Land > Abuse of sandbox resources

Isn't there already a region resource category?

Land > Encroachment > Object/textures
Land > Encroachment > Particles
Land > Encroachment > Trees/plants

Why specify?

Copyright or intellectual property violation
Trademark violation

Most people don't know the difference, so half are going to be filed incorrectly, anyway. Why not Copyright or Trademark violation as one category?

Someone isn't on the simplify-the-interface bus.

If the objective is to clarify the categories, this fails miserably. Why not just a question mark thingy that you can click on to open a text dialog that explains the categories?

Just because a category exists doesn't mean it's something they'll actually do something about.

They can make categories based on the different forms of abuse, or they can make categories based on what people are reporting so it's easier to automatically dismiss non-actionable reports. They could also just automatically file "Unwanted advert spam" without human intervention until one resident has a number of them filed against them which would suggest there is indeed a problem there.

My guess would be that someone looked at what's all being reported and made multiple categories so ARs can be prioritized better without a human having to first read it all.

Someone should just go to the governance hour on Wednesday, ask for clarification and post the response .

Posting of chat logs and I wonder if this means here or on third party sites.

You don't have to post chatlogs, copy/pasting a conversation (main chat, group chat, or IMs) into a notecard and sending it to anyone else without the permissions of people involved is SL-related disclosure.

As well as revealing someone's alt, taking and distributing snapshots without consent, etc (when done in-world obviously).

Good point Kitty.

Commerce > Failure to deliver product or service

So we can be AR'd because the grid is borked? I think they will need to begin closing the grid completely at the first sign of any failing transactions. Otherwise LL may be the subject of many many of this type AR. I.e.; people filing this type AR on Linden Lab for failure to deliver service rofl.

Sardonic humor aside, this one seems a bit odd. We have no way of knowing if a customer actually accepts a delivery or not. So for this to be effective we will need that fact recorded in the transaction history too. Which would be a huge advantage for merchants.

And where is the Commerce > Attempt to defraud merchant by claiming no receipt of goods when goods were delivered category? There is no shortage of people doing this to get extra copies of transfer items which is a major reason transfer goods are going the way of the dinosaur.

I guess overall the new categories will help the G team bin sort ARs though and that is always good. Being as how people have already been able to AR on these things all along and just have to explain in the AR. Nothing big and new except more efficiency for the G Team.