Not to be an apologist for the Lindens, but I think they would have cleared it up by now if not for the update and associated problems.
Customer service has to be deluged.
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I purchased land, now I no longer own it |
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Giannia Rossini
Registered User
Join date: 20 Mar 2007
Posts: 145
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04-26-2007 10:39
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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04-26-2007 10:41
Not to be an apologist for the Lindens, but I think they would have cleared it up by now if not for the update and associated problems. Customer service has to be deluged. The problem predates the update though =/ |
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Stormy Weeks
Registered User
Join date: 17 May 2006
Posts: 147
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04-26-2007 17:07
yes Giannia, the problem predates the latest update.
I just tried to call LL again, I was told that there was a wait of 8-10 minutes, after being on hold 10 minutes thinking I am finally going to get a live person, the automated system told me to leave a voice ticket. So I started to do that. (AGAIN). Except this time, the automated system hung up on me. HILARIOUS!!!!!!! Second Life is so much fun! |
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Giannia Rossini
Registered User
Join date: 20 Mar 2007
Posts: 145
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04-26-2007 18:34
I know that your problem started before the update was implimented, but not before it was supposed to happen. Clearly, all the techies were already working on the update before this problem, and now they are too beseiged to deal with a problem for one person, as opposed to all the problems that effect numerous people.
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Musicteacher Rampal
Registered User
Join date: 20 Feb 2004
Posts: 824
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04-26-2007 19:28
Customer support and the people who do the updates should be separate so that updates do not affect customer service support requests.
e-mail Cyn like steve suggested and then also e-mail [email]torley@lindenlab.com[/email] Torley may be able to help also. Thanks for keeping us updated. I really had hoped to see justice this time. I'm really starting to hate what SL is turning into. Proof that more is not better. |
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Stormy Weeks
Registered User
Join date: 17 May 2006
Posts: 147
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04-26-2007 19:36
UPDATE:
FIXED! I don't own the land but the $L was returned to my account and my tier was adjusted to the correct amount. Many thanks to DELL LINDEN!!!!!! And NATRIA LINDEN!!!!! And thanks to everyone else here for all your help and suggestions! |
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Steve Mahfouz
Ecstasy Realty
Join date: 1 Oct 2005
Posts: 1,373
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w00t
04-26-2007 19:43
UPDATE: FIXED! I don't own the land but the $L was returned to my account and my tier was adjusted to the correct amount. Many thanks to DELL LINDEN!!!!!! And NATRIA LINDEN!!!!! And thanks to everyone else here for all your help and suggestions! I'm glad you got relief.  _____________________
http://slurl.com/secondlife/Ecstasy/128/129/31
Ecstasy: high quality residential living |
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Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
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04-26-2007 19:48
UPDATE: FIXED! I don't own the land but the $L was returned to my account and my tier was adjusted to the correct amount. Many thanks to DELL LINDEN!!!!!! And NATRIA LINDEN!!!!! And thanks to everyone else here for all your help and suggestions! I said a few days ago it would be resolved. I have never seen them not resolve an issue. It's just the length of time until a response is rendered that has us all revolted and revolting. _____________________
Read or listen to some Eckhart Tolle. You won't regret it.
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Steve Mahfouz
Ecstasy Realty
Join date: 1 Oct 2005
Posts: 1,373
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revolted and revolting.
04-26-2007 20:03
how true, Raymond.
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http://slurl.com/secondlife/Ecstasy/128/129/31
Ecstasy: high quality residential living |
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Stormy Weeks
Registered User
Join date: 17 May 2006
Posts: 147
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04-26-2007 20:13
I am happy I got my $L back and thank everyone who helped me and gave me moral support.
However, if someone new to SL asked me what I thought of it and if I recommend it, especially as a paying customer, I would probably give a different answer today than I would have before all this happened. I still subscribe to the idea that LL customer service is not what it should be for a company. |
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Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
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04-26-2007 21:01
I still subscribe to the idea that LL customer service is not what it should be for a company. The request for your subscription has been received. Please allow 2-4 weeks for a response. _____________________
Read or listen to some Eckhart Tolle. You won't regret it.
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Valentino Tendaze
Eternal Optimist
Join date: 9 Jan 2007
Posts: 279
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Hurray!!!!
04-27-2007 02:51
UPDATE: FIXED! I don't own the land but the $L was returned to my account and my tier was adjusted to the correct amount. So glad to hear it finally got sorted for you! _____________________
~ Customizable and personalized greeting cards - plus gifts, chocolates, teddy bears and flowers ~ @~VDS~@ "The best cards in Second Life" SLURL: Valentino's Customizable or Personalized Cards, Gifts and Flowers, Achado Xstreet SL |