I am so frustrated!!

My point was, you made the point that the other person shouldn't presume to be your customer, and I remarked that you would likely have fewer of them to worry about now.

And your point is . . . ?

You're pointing out that I came to the Elbow Room as a new player, two years ago? Indeed I did, and enjoyed the game. I was especially happy to meet and make friends with Brace Coral there.

And so therefore . . . what?

coco

Sorry, I don't serve beer in a glass so you'll have to take it in the can.

I gave you money. I'm now your customer, right?

No?

And even if I were your customer (I didn't know you sold things), that doesn't have much to do with the idea of refunds for mistaken purchases.

And if you were my customer, you would get refunds for a mistaken purchase.

And if you got a prize from my money chair, and something went wrong with that, I'd give you another one.

Would you like to come to my money chair and win a prize? Or would that somehow make me your customer?

coco

Nope. I'm not your customer as you won the money fair and square. Once the money went into your pocket it became your money. I can't insist you give it back or meet some other sane or insane demand.

Just because you give a refund for a mistaken purchase doesn't mean I have to. We all run our enterprises in our own way. It's what I've been saying for about a zillion freaking posts in this thread: No one is required to make a refund for a mistaken purchase for whatever reason.

Lordie beeeeeeee.... I think this is where you went so terribly wrong. No one here insisted on anything, save for you insisting on others were...well, insisiting or saying someone was obligated etc. No one here said anything insane by thinking someone, merchant or not, would reply to an IM. I'm not even sure what thread you are talking about at this point, but goodness sakes alive you are seriously focused at implying people are insisting on things that label them as insane. If I had to re-read this thread from the start, no doubt, I would be.

No, you don't have to. No one is required to do that.

coco

Well, if it takes thirty minutes, then yes. Your selling the object, its your responsibility to ensure the instructions to use the object are clear. But if the customer cant grasp the concept, then your stuck training this customer for however long it takes, EVEN AT A LOSS. Hopefully you have priced your item to cover the costs of customer service, even for when things go dreadfully wrong. If you've done your homework, your customers will have no problem reading the instruction manual, or grasping the concept by whatever means you have provided. But for those who have problems, help em out. It should balence out in the long run. Bottom line, the customer may be at fault, but he may not know it, or may not care, and will hold the merchant responsible none the less. This could cascade into a loss of business as he shares his bad experience. Thats why you go the extra mile, for your reputation. Wait, im not feeding the trolls here am I? Bows out gracefully.

Just go back to the first post... due to a crash either involving the client software and/or a problem with the server and/or multiple mouseclicks the OP wound up with multiple copies of a texture package. As the OP claims that an overactive mousefinger wasn't the cause then the problem has to be either the crash of the client software or a problem with the server, neither of which has anything to do with the merchant.

The OP then persists in demanding that the merchant refund money for the additional texture packages even though they had nothing to do with it. It wasn't there fault. Words like "customer service" and "goodwill" are bandied about and one person even insists that, even though the merchant had nothing to do with whatever error occurred, the merchant has an _ethical_ obligation to clean up the mess.

There's all sorts of speculation as to why the merchant might be declining notecards and not getting IMs, but it's just that, speculation. Though the merchant has no obligation to sort through all of the debris the OP feels it important to avoid doing business with them in the future over something that had nothing to do with the merchant in the first place.

They even INSIST that the merchant refund the money for goods that were delivered and use an anecdotal example of a _different_ business providing a refund for their own mouse-clicking frenzy.

The merchant, who didn't cause the error to begin with, doesn't have to provide a refund solely on the basis of the "Caveat Emptor" portion of the Community Standards and the Lindens don't have to get involved due to Section 5.1 of the Terms of Service.

In betwixt all that a number of people make claims as to how they should be treated as customers, even in instances when they're not customers to begin with.

It's a venting thread. The OP makes that clear. But no amount of huffing and puffing will create a refund for the mistake that wasn't the merchant's fault.

I think at this point in the thread I need a beer.

I haven't had a chance to head over to the Elbow Room for a long time. I remember it was very cool, mainly because of Elex.

Elex, I hope you're not getting SL burnout, it's easy to get and I have it bad myself.

A philosophy of "the customer is always right" is a path to bankruptcy. Allow me to repeat, the merchant (or maker) of the goods or service only has to provide customer service up to the point in which it exceeds the profit derived from the transaction. It's simple economics.

After you buy land from someone the previous owner has no obligation to rake the leaves or teach you how to use the About Land menu.

In my case, a L$10 beer exceeds its customer service portion when it goes beyond the single line of text of "Click the blue Inventory button, look in your Objects folder, right-click the can of Elbow Room Pale Ale, and select Wear."

You are so wrong, I do not demand a refund or insist on one.. I am sorry and hate to be mean, but would you like me to spell the big words out for you?

I have decided to eat the cost as I am not getting a reply and hate to keep bugging the poor seller.

All I ever wanted was good customer service. even if the seller said "I am sorry due to full perms I can not refund" I would of accepted that... The reason why customer service is so important to me, is because what if something happened that was not the fault of SL or myself... would the seller still not respond? I won't take that risk now.

I never blamed the seller or insisted I be refunded, I can show you the notecard I sent! I asked very nicely if it was possible but would understand if not! A reply would of done it.

I do not know what your problem is, but you really are not getting this at all.

FYI...I've been reading this thread from the start, this post where you 'sum it up' is so out of whack and wrong its just adding to the amusment I have when reading your posts. Its cute that you have taken things so out of control in your own mind that you insist on posting with such fury and persistance. You are simply insisting you are right about things that were never said. While doing so, you have turned quite a few stomachs sour to even stepping foot in the place you *cough* sell your beer. Why, to prove that the OP was just this horrid person who was *insisting* on this n that, when they werent?

Wait! You are one of those people that just has to be right, right? Ok, lets all grab the OP and hang her up as a villan for her posts...where the heck is my pitchfork. Oh crap, thats right, its missing from database *mutter grumble complain*

I bought a menu driven sofa bed once... the script that recognized a new owner wasn't working so I couldn't control it, but I didn't know this reason at the time... I IMed the shopkeeper and she came right out to take a look. Turns out it was due to an SL glitch at the time and the scripts needed to be reset. It took her all of about 10 minutes tops to tell me what to do and make sure it was working properly. I appreciated the immediate response and assistance and I've been back to her shop numerous times to buy other pieces of furniture.

On the other hand, I bought a hanging lamp once at another shop. I thought the size would be okay, but my perception of it's size in the shop and its actual size when I got it home was completely different. It was way too big for where I wanted to use it. Of course, it was no modify. So, I IMed the shop keeper and asked if there was any chance of getting it resized. She could have said no, but instead she said to put it in a folder with my name on it and send it to her and she would do it for me. That was a few months ago... I never got it back. My own fault, I suppose, for not reminding her, but I'm like the OP, I don't like to bug people too much and the folder did have my name followed by the word "resize". I don't think I've boughten anything at that place since.

hmm...



hmm...



hmm...



hmm...



hmm...



*Head SPLODES and wanders away from the thread*

that would all would work if you quoted in context, I would like to add.... my ims have been capped because of the response I have had in world regarding ignoring you and how many will not frequent where you are. I am not sure if that was your aim. Sorry if it was not as I hate to be the cause of an adverse reaction to your wonderful advice.

Sounds like the prim beer market (or is it the product called beer prims?) could suffer a sales collapse.

I care about my time, as a seller does theirs. I come here for enjoyment as they. When I purchase things with my good hard earned LL$, when it states 'Easy' I don't care to spend all the night or day off reading note cards of it's how-to's and explaining the set up. If I had that time I would not look for easy installed items to save my time as well give sellers my $. I do wish some of these sellers would re-think the word EASY.
Thank you.
Now, , I'm off my venting box. back to reading the bloody note card of set up for most the night.
&
A most Blessed Second Life to each!

The OP states they were full perms bundles, I'd certainly refund someone who purchased three full perms bundles, it makes no sense for them to have bought three bundles. What's the problem? The merchant should refund.

classic straw-man tactic.
assert an argument, pretend that argument is somebodys actual opinion, refute that argument, then pretend you have actually made a point or scored points in some debate.
elex the points you have debated are the ones you interjected into the discussion yourself. nobody is impressed.

*it is not my obligation to impress you and be your best friend clickety clicking on the interneteee blah blah blah*

what a fucking twat.

The Elex Dusk accoount has been around since 2004, long enough to know better. Two possibilities come to mind:

1. Hijacked account, or being used by someone in his household behind his back?

2. Peevishness of this sort is said to be an early sign of Alzheimer's.

Elex Dusk is an anagram of Sulked Ex.

Maybe 'Elex' has been spurned in love, and is lashing out at the universe.

In think Elex just likes to be devil's advocate.