Why is it so hard to get this question answered from GOM?

Ok, there have been two forum threads here, a thread in the GOM forums, and I have opened up a ticket with GOM several weeks ago, and still this question has not been answered by GOM. As I see Ricky posting all over the place here, I hope he can find time to answer it. Has GOM implemented the mass pay option from Paypal, or are you still making Premium Paypal customers take a hit to receive funds from you?

PS - what is the sense of having a ticketing system if you don't follow up on the original ticket, or even on an email sent asking about the status of a ticket? Not particularly professional.

moved

I want to know the answer to this as well.

Cris, I just bought some the other day. The buyer still takes a hit.

Thank you Lecktor.

I wonder how much PayPal makes off of GOM transactions. I wonder if GOM would be able to support its owners full time if they got the money PayPal has made off of their work.

If they didnt use Paypal they would have to have merchant accounts. My RL business has a merchant account and Paypal is actually cheaper to use with less headaches. Also, for the type of online business they have, they would have some difficulty and have to pay a premium for a merchant account, unless something has changed with internet business merchant accounts. Banks are not eager to issue merchant account for internet use because of the level of fraud on the internet.


How much money would they have if they were still trading other gaming currencies is probably a better question.

The question I want to ask is why don't the games make it easier for GOM to trade currency. I mean look at the Pokemon, and Yu-Gi-Oh(sp?) craze. Kids were are all about these games even though the richest person could always just buy better cards then everyone else.

I have been wondering this too, as week after week, the rapacious PayPal takes its nice little bite out of my earnings.

Oh well, if they aren't interested in responding to a question, I have no problem not providing any business to them.

GOM might be mainly just Tom for the moment. You saw Jaime post this thread /120/c0/59690/1.html a couple of weeks ago, indicating his frustration. He might still be away making peace with the situation. I think it is to be expected that there will be a certain period of thinking "oh what's the use" before they decide how to salvage the situation and continue foreword.

Same feeling here Cris, I asked several times, several weeks ago, for a GOM terminal, no response, no terminal. *shrug*
Much of my sympathy for GOM regarding the 'LL stealing our business' drama has now evaporated in the light of certain posts by Jamie in the GOM forum and the manifest fact that they just aren't getting things done - I'm begining to see LL's point of view...

As you say, if they don't want business...

That would be a valid excuse except customers have been asking them for this for about 2 months. They have not treating GOM as a business but just as a half assed hobby. Customers have asked for ATMs in World giving GOM free space and it takes them weeks to complete these requests if ever. The fact they have not implemented the paypal change after previously telling us it is in the works is just a continuation of their poor business practices.

The "oh what's the use" attitude should really come from customers. I stopped using GOM because they don't care about the customers as they have proven time and time again. They are willing to ruin the entire economy, expose a concept in development (something most companies would file a lawsuit over), all to continue their unprofessional emotional outbursts in forums. Why should we give them business again?

Because it is against the games policies. Trading gaming currencies ruins games.

I can't help feel that they have 'given up'. If thats the case, I wish they would inform their customers. Have requested a terminal twice ine 3 weeks. Still nothing Where are you Ricky?

Had they given up in June and July also? What about April and May? The ATM requests not being filled is not new.

Maybe I have been fortunate in the past *shrug*. Up until recently, I have found their service in world and out to be top notch.

Hey, an SL related business is being dissed, delete this thread!

More seriously, I don't think it is any secret that I've long supported GOM and feel that they were snookered by LL. Note well, that I have no personal interest in GOM, and used them once ever but since declined to use their service as I will not deal with PayPal. I also think that GOM desrves considerable credit for causing the L$ have any real value at all.

That said, with one of the principals having publically taken leave of the firm, and the other having good cause to be very circumspect about his future, GOM should likely choose to be in or out. But I can also appreciate Ricky's personal ambivalence on the subject. I should like to add that for having netted about US$1200 for two years of what they have declared to be a hobbiest pursuit (and some may legitimately claim partly due to bad business decisions) that one would be hard pressed to say that they haven't historically given good measure and service for their return.

Again I agree GOM should chose to be in or out, but understand why they might peronally be having a hard time deciding that at the moment.

Again...


This was brought up long before their current self created drama fest. They assured their customers in a thread here that they would be implementing the new service soon, it has not happened.

We have no way to verify for a fact that they have only taken $1200 (is that USD or CAD?) out in profit; we can only take their word for it. I find it hard to accept anything they say at face value as truthful in light of their consistent unprofessional grand standing and drama inducing tactics. Even if the profit has been that low, that is no excuse for the poor customer service and response they have given their customers.

Why should the SL economy be based on a business that really isn’t interested in being a business? Their actions just make the move by Linden Lab look better and better. The GOM lemonade stand was kicked and they are still pouting.

GOM has absolutely nothing to do with the SL economy. Anyone who says otherwise is itchin' for a fight.

The SL economy belongs to Liden Lab exclusively.

addendum: GOM is listed with D&B (link on their homepage). If you wish to buy a report from D&B it may answer some questions posed, I don't know that the report will, but neither do I care.

My RL company is listed on D&B and D&B for the most part has what you put on it, so you may not find out much

GOM has always provided excellent service and it has been pleasant to deal with both Ricky and Zeppy.

I asked you the same question about your service, Anshe, and did not receive an answer:

/130/ab/59428/1.html#post633559

Do you not think we were perhaps dealing with the issues with LL for more then the past two months? Given our public statement that our discussions with them began back in March (a full six months ago), it might not be a stretch to think that we may have had a lot of behind-the-scenes things to cope with.


Again, you speak without knowing all the information. For the record, the PayPal MassPay *was* in the works prior to LL deciding to implement their own marketplace. It still is. it's just on the back burner while we attend to other matters.



I would love to hear what aspect of our service you found so reprehensible. Given the volume of "thanks so much!" email we get and the fraction of our users who are repeat customers, I'm comfortable in saying that the vast majority of GOM users disagree with you.

By your statements, you obviously have no concept of the time and effort we've put into building the SL economy, the hours spent on customer service requests, and the user-requested features we've implemented on short timelines over the past two years. It really feels like you're just trolling here.


We're not the ones ruining the economy. All GOM does is provide an independent metric exposing to the world the extent to which the SL economy being well- or poorly managed. If the exchange rate were stable, would you be giving us credit for boosting the economy? I *highly* doubt it.

As for exposing a concept in development -- obviously you would prefer we had kept our mouths shut until the "official" SL currency exchange was announced and we were driven out of business. Tell me, please, should we have simply sat by silently knowing what was in development? You seem fond of stating that LL wasn't under any obligation to us (or any other SL infrastructure developer). By the same token, we weren't under any obligation to them to keep quiet about their plans. If there was a chance we could help ourselves or others in the community whose work could also be co-opted by making them aware of the situation, it had to be done. With the amount of question-dodging that was being done in the Hotline to Linden, there was no other way to make the truth known than by just saying it.

Sorry, I did not read your post on the other thread. We have actually been testing mass payment and current plan is to start using it before end of the month, which is very soon.