From Robin Linden - at
Account Credit for Service Disruption
Last week we suffered a two-day period (from 12/29 wednesday PM through 12/31 friday PM) where very few people were able to log into Second Life, due to a failure in a database disk. We are going to issue a two day credit to all users who pay recurring fees (those with premium accounts and those who own land) to cover this period. The credit will be equal to 2 days of your estimated monthly fees, which is calculated as the sum of your monthly premium fee and your projected land tier fees on the amount of land that you own as of today. This credit will be deducted from your next recurring payment. Your specific credit can be viewed by visting your account section on the Second Life website.
Again, we apologize for the interruption last week. There are more upgrades underway to both hardware and software - as we continuously improve the reliability and performance of Second Life.
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Excellent!
Thank You!
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LL Acount Credit For Service Interruption |
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Merwan Marker
Booring...
Join date: 28 Jan 2004
Posts: 4,706
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01-06-2005 17:22
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Don't Worry, Be Happy - Meher Baba
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Beryl Greenacre
Big Scaredy-Baby
Join date: 24 Jun 2003
Posts: 1,312
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01-06-2005 17:28
Since I'm a lifetime member who owns under the 4096m lifetime land allotment, I pay no monthly fees. But good on you, LL, for crediting accounts for the downtime; it's a wise and classy thing to do.
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Swell Second Life: Menswear by Beryl Greenacre
Miramare 105, 82/ Aqua 192, 112/ Image Reflections Design, Freedom 121, 121 |
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Kate Hanks
AFK Queen
Join date: 17 Oct 2003
Posts: 337
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01-06-2005 17:29
Wow, that's great news!
 Thank you Lindens!_____________________
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Lecktor Hannibal
YOUR MOM
Join date: 1 Jul 2004
Posts: 6,734
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01-06-2005 17:30
Well done LL !! I for one wasn't worried about it but it is definitely a wonderful gesture on your part ! Thank you !
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YOUR MOM says, 'Come visit us at SC MKII http://secondcitizen.net '
Oh, Lecktor, you're terrible. Bikers have more fun than people ! |
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Dan Rhodes
hehe
Join date: 5 Jul 2003
Posts: 268
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01-06-2005 17:47
Just got my email. Very cool
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Prokofy Neva
Virtualtor
Join date: 28 Sep 2004
Posts: 3,698
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01-06-2005 17:48
I got one too. I was amazed. I'm in awe.
But what's a picnic without ants....I couldn't help wondering why they didn't issue the credit in Lindens in-world instead of ex-world.... |
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Hank Ramos
Lifetime Scripter
Join date: 15 Nov 2003
Posts: 2,328
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01-06-2005 17:59
It elevates LL to a level of customer service that we all expect and enjoy from one of the best technology companies in the world!
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Nexus Nash
Undercover Linden
Join date: 18 Dec 2002
Posts: 1,084
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01-06-2005 18:15
It elevates LL to a level of customer service that we all expect and enjoy from one of the best technology companies in the world! well said! _____________________
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Deklax Fairplay
Black Sun
Join date: 2 Jul 2004
Posts: 357
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01-06-2005 18:24
omg, what an amazingly rational thing to do!!! haha!!! TY
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Cristiano Midnight
Evil Snapshot Baron
Join date: 17 May 2003
Posts: 8,616
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01-06-2005 18:53
Thank you, the gesture is greatly appreciated.
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Cristiano
ANOmations - huge selection of high quality, low priced animations all $100L or less. ~SLUniverse.com~ SL's oldest and largest community site, featuring Snapzilla image sharing, forums, and much more.  |
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Tcoz Bach
Tyrell Victim
Join date: 10 Dec 2002
Posts: 973
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01-06-2005 18:57
Finally.
It's a start. _____________________
** ...you want to do WHAT with that cube? **
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Raphael Rutherford
Resident Resident
Join date: 26 Mar 2004
Posts: 236
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01-06-2005 19:00
Holy Moses !
First the Bug Queue information, now this ! What be the next ? _____________________
Goodbye and thanks for all the prims. |
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Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
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01-06-2005 19:05
Definitely above and beyond... and muchly appreciated.
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 My other hobby: www.live365.com/stations/chip_midnight |
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Khamon Fate
fategardens.net
Join date: 21 Nov 2003
Posts: 4,177
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01-06-2005 19:18
/clap
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Visit the Fate Gardens Website @ fategardens.net
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Dallas Moreau
Registered User
Join date: 7 Dec 2004
Posts: 146
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01-06-2005 20:36
Impressive.
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Travis Lambert
White dog, red collar
Join date: 3 Jun 2004
Posts: 2,819
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01-06-2005 20:54
I'm impressed.... It means a lot from a customer service perspective.
Thanks LL! |
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
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01-06-2005 20:58
Thus showing, once again, why Linden Lab stands uniquely alone in a glut of onlinecus generica.
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Lex Neva
wears dorky glasses
Join date: 27 Nov 2004
Posts: 1,361
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01-06-2005 20:59
I got one too. I was amazed. I'm in awe. But what's a picnic without ants....I couldn't help wondering why they didn't issue the credit in Lindens in-world instead of ex-world.... Well, if almost everyone gets a credit of the same value in their account, won't this just dilute the value of the Linden proportionally, with a net result of nothing for you? |
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MrsJakal Suavage
Purple Butterfly
Join date: 18 Jul 2004
Posts: 1,434
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01-06-2005 20:59
Thank you so much Lindens! You Rule!
Huggerz, MJ _____________________
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Malachi Petunia
Gentle Miscreant
Join date: 21 Sep 2003
Posts: 3,414
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01-06-2005 22:28
Thanks for starting the thread, Merwan. It was a very classy move on LL's part. They didn't have to but it was very considerate of them. Just a guess, but it may cost them more to process the credits than the sum of the credits together - which somehow makes it even more gracious.
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Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
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01-06-2005 23:24
Well, if almost everyone gets a credit of the same value in their account, won't this just dilute the value of the Linden proportionally, with a net result of nothing for you? The credit will be a USD credit towrads your next bill, not an L$ credit. It won't impact the in world economy at all. _____________________
My other hobby: www.live365.com/stations/chip_midnight |
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Crimson Sunchaser
King Kong on Water Lover
Join date: 11 Mar 2003
Posts: 113
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01-07-2005 00:46
Not to be a jerk but what about the people with Lifetime Accounts?
I dont pay tier but I still lost in game business for 2 days. Nevermind the fact I got in twice in 2 days and got the boot teleporting. I'm happy for the others but all should be treated the same. Crimson |
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Willow Zander
Having Blahgasms
Join date: 22 May 2004
Posts: 9,935
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01-07-2005 01:45
Yeap, just woke up to the E-mail, TY LL, this is very kind of you, although I am wondering how I will fare, as I paid twice once for my land tier and once for my new sim, as alot of said above and beyond.
Ty _____________________
*I'm not ready for the world outside...I keep pretending, but I just can't hide...* <3 Giddeon's <3 |
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Kris Ritter
paradoxical embolism
Join date: 31 Oct 2003
Posts: 6,627
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01-07-2005 02:46
And since a private island isnt a land tier...?
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Willow Zander
Having Blahgasms
Join date: 22 May 2004
Posts: 9,935
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01-07-2005 02:52
That is what I am pondering... I suspect they WILL reimburse Island owners too... they don't wanna open themselves up for more shite do they?
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*I'm not ready for the world outside...I keep pretending, but I just can't hide...* <3 Giddeon's <3 |