Second Life Forums Archive - That's it

William Wolfe

Registered User

Join date: 30 Dec 2004

Posts: 20

12-31-2004 18:01

LOL Shadow you be getting da WWF smackdown bro

Brandi Bijoux

Registered User

Join date: 3 Oct 2004

Posts: 4

does anybody else hear Artie Lang's voice echoing through this thread?

12-31-2004 18:05

Waahhhh I can't get in game!
Waahhhh Everybody's picking on me!
Waaaaaaahhh Waaaaaaahhhh
Waahhhh I want my money back!
Waahhhh six dollars a day!
Waahhhh someone stole my yacht!
Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaahhhhhh!

Brandi Bijoux

Registered User

Join date: 3 Oct 2004

Posts: 4

And for my part

12-31-2004 18:06

Waaaahhh I'm getting drunk and I'm not even in-world!
Waaahhhh I can't get past preparing inventory!!!
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHH

Hey.. WTF!

I'm in !!!!

Nevermind.

Joshua Nightshade

Registered dragon

Join date: 12 Oct 2004

Posts: 1,337

12-31-2004 18:33

From: Talen Morgan

Aww I spelled a word wrong. To be quite honest I made no assumption...I know you're an asshat. Where does DECENCY come into play? You didn't sign up with a decency agreement.

Really mature. Thanks for furthering my point.

And you're an asshat as well.

_____________________

Visit in-world:
http://tinyurl.com/2zy63d

http://shop.onrez.com/Joshua_Nightshade
http://joshuameadows.com/

Talen Morgan

Amused

Join date: 2 Apr 2004

Posts: 3,097

12-31-2004 18:33

From: Korg Stygian

Uh. I don' know about him, but I know I didn't sign anything with a decency agreement.

I also call assholes assholes - I don't hide behind words like asshat.

As for decency, isn't that a rather subjective thing? What is decent to me certainly wouldn't be to you - at least not from the self-righteousness of some of your most recent posts.

Then again, some of us, apparently, are afflicted with "I was a Beta dude, fear/honor me" syndrome. My response to that is - well, you KNOW what my response to that is, so there's no point in explicitly saying it is there?

Asshat is used in such a case because I don't think he's an asshole.

(edited) is reserved for the likes of you Korg....Happy new year (edited)

Korg Stygian

Curmudgeon Extraordinaire

Join date: 3 Jun 2004

Posts: 1,105

12-31-2004 18:36

From: Talen Morgan

Asshat is used in such a case because I don't think he's an asshole.

(edited) is reserved for the likes of you Korg....Happy new year (edited)

Uh huh. You are so articulate I am impressed. I didn't know your vocabulary was actually that big.

pandastrong Fairplay

all bout the BANG POW NOW

Join date: 16 Aug 2004

Posts: 2,920

12-31-2004 18:43

From: Brandi Bijoux

Waahhhh I can't get in game!
Waahhhh Everybody's picking on me!
Waaaaaaahhh Waaaaaaahhhh
Waahhhh I want my money back!
Waahhhh six dollars a day!
Waahhhh someone stole my yacht!
Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaahhhhhh!

OMG.. now that you posted this, it's all I can hear!!!!!!!!

Awesome post

_____________________

"Honestly, you are a gem -- fun, creative, and possessing strong social convictions. I think LL should be paying you to be in their game."

~ Ulrika Zugzwang on the iconography of pandastrong in the media

"That's no good. Someone is going to take your place as SL's cutest boy while you're offline."

~ Ingrid Ingersoll on the topic of LL refusing to pay pandastrong for being in their game.

Joshua Nightshade

Registered dragon

Join date: 12 Oct 2004

Posts: 1,337

12-31-2004 18:46

This is the last post I'm making in this incidentally, so have a field day Talen and so forth.

These are my final statements.

I refuse to accept that I should be "thankful" because Linden Labs' employees are doing their jobs. Yeah, it's a holiday. So what. I reiterate my previous statement; if I were doing this, if the game had gone down on my shift, you're damn right I'd be here fixing it. Because that would be my JOB, that would be my RESPONSIBILITY.

I won't be told that I need to suck it up and be happy that they're doing it. I'm not playing Second Life for free. I didn't get an account given to me. I'm PAYING. I am a CUSTOMER. I want my SATISFACTION. I don't have to be appreciative because the people I'm paying aren't getting drunk when their system isn't working.

I say again, this is their JOB. This is not a hobby. This is not a project run singlehandedly by a college student in his spare time. When I started playing I didn't start playing under the assumption that this was a beta test and I couldn't expect any level of uptime. I started playing under the assumption that this was a fully functional, totally completed release. I was OBVIOUSLY way off, but if I can't expect the game to run then there needs to be blatent explaining all over the main website that the game is in a non-reliable state.

Linden Labs knew, or should have known, what they were getting into when they signed onto the project. But I didn't. I had far higher expectations than I'm getting. And if that's just something I have to deal with, then fine. But I should have known upfront. And I didn't.

THAT is why I posted this "condescending" thread.

_____________________

Visit in-world:
http://tinyurl.com/2zy63d

http://shop.onrez.com/Joshua_Nightshade
http://joshuameadows.com/

Brandi Bijoux

Registered User

Join date: 3 Oct 2004

Posts: 4

what an asshat.

12-31-2004 19:19

From: Joshua Nightshade

This is the last post I'm making in this incidentally, so have a field day Talen and so forth.

These are my final statements.

I refuse to accept that I should be "thankful" because Linden Labs' employees are doing their jobs. Yeah, it's a holiday. So what. I reiterate my previous statement; if I were doing this, if the game had gone down on my shift, you're damn right I'd be here fixing it. Because that would be my JOB, that would be my RESPONSIBILITY.

I won't be told that I need to suck it up and be happy that they're doing it. I'm not playing Second Life for free. I didn't get an account given to me. I'm PAYING. I am a CUSTOMER. I want my SATISFACTION. I don't have to be appreciative because the people I'm paying aren't getting drunk when their system isn't working.

I say again, this is their JOB. This is not a hobby. This is not a project run singlehandedly by a college student in his spare time. When I started playing I didn't start playing under the assumption that this was a beta test and I couldn't expect any level of uptime. I started playing under the assumption that this was a fully functional, totally completed release. I was OBVIOUSLY way off, but if I can't expect the game to run then there needs to be blatent explaining all over the main website that the game is in a non-reliable state.

Linden Labs knew, or should have known, what they were getting into when they signed onto the project. But I didn't. I had far higher expectations than I'm getting. And if that's just something I have to deal with, then fine. But I should have known upfront. And I didn't.

THAT is why I posted this "condescending" thread.

What an asshat.

Korg Stygian

Curmudgeon Extraordinaire

Join date: 3 Jun 2004

Posts: 1,105

12-31-2004 19:40

From: Brandi Bijoux

What an asshat.

I am stunned by the "beauty" of this post. Would you please repeat that while I hold up this mirror for you?

Nolan Nash

Frischer Frosch

Join date: 15 May 2003

Posts: 7,141

12-31-2004 19:43

From: Korg Stygian

I am stunned by the "beauty" of this post. Would you please repeat that while I hold up this mirror for you?

A mirror or a self portrait? Goodbye my cactus-like compadre! Thanks for the pablum!

_____________________

“Time's fun when you're having flies.” ~Kermit

Tikki Kerensky

Insane critter

Join date: 12 Aug 2004

Posts: 687

12-31-2004 19:45

From: Joshua Nightshade

Wahh, wahh, wahh

Stuff it.

There is no service level agreement. There are games that have it worse. There is no sympathy for you.

_____________________

Pudding takes away the pain, the pain of not having pudding.

Devlin Gallant

Thought Police

Join date: 18 Jun 2003

Posts: 5,948

12-31-2004 22:52

From: Aces Spade

sheesh Dude you live in NYC and you can't find anything to do?? man i can imagin all the parties that are going on i sure as hell wouldn't be on the computer pissing and moaning

He's only 12, not aloud out after dark.

_____________________

I LIKE children, I've just never been able to finish a whole one.

Devlin Gallant

Thought Police

Join date: 18 Jun 2003

Posts: 5,948

12-31-2004 22:54

From: Philip Linden

Sorry, we're doing all we can. We feel terrible about this outage.

Though our planning can be improved and certainly will be, I might provide the small defense that the aspects of SL that will fail under load and expansion are much harder to predict that, say, a retail e-commerce business. For example, one of the things that is currently creating the load on the login system is very very heavy IM traffic, where much of the load is coming from objects in-world. This is caused by vendors, games, and other objects that use IM to communicate in a particular way. We didn't initially anticipate the need to decentralize the IM services on this aggressive a schedule, because we didn't know how many and in what different ways people might use object->user IM. Now we know, and we are scrambling to speed that system up. Ditto for heavy inventory use (the root problem that is slowing login).
So in many cases we are forced to be reactive where of course we would like to be proactive. It is very frustrating, but I for one am willing to suffer the frustration for all the amazing things that such an open-ended world has brought us.

Ya know, Phil. You wouldn't have to hear half of these complaints if you would just keep out the minors.

_____________________

I LIKE children, I've just never been able to finish a whole one.

Devlin Gallant

Thought Police

Join date: 18 Jun 2003

Posts: 5,948

12-31-2004 22:56

From: Joshua Nightshade

Excuse me if I find your assumption that I'm a child who's complaining that I can't play my game extremely insulting.
QUOTE]

Sorry, but you SOUNDED like a child.

_____________________

I LIKE children, I've just never been able to finish a whole one.

Devlin Gallant

Thought Police

Join date: 18 Jun 2003

Posts: 5,948

12-31-2004 23:04

From: Raphael Rutherford

When you've been asking politely 15 times for the right food, and been served anything from a cold soup with a fly in it to nothing at all, not to mention being totally ignored, you ARE allowed to get a bit pissed !
Especially when you pay 300 USD+ per month !

When I make a mistake, or anyone else make a mistake that affects MY customers, for WHATEVER reason, I immediately inform, apologize AND give them a refund to cover any losses, economic or experienced.

Sometimes it feels like LL is just sitting nicely reclined with the feet on the table, sipping cold drinks and laughing their asses off those idiots that accepted their TOS, where they have no responsibility whatsoever for anything !

I know this is not the case, but it's still the impression you get from their handing of everyday matters. They have improved tremendously, especially in the information part, but still have lightyears to go, just to reach some reasonably decent customer service !

People get tired of hearing this, but if you dont like the service in a restauraunt you usually dont come back. So if you dont like the service here, you are welcome to leave.

_____________________

I LIKE children, I've just never been able to finish a whole one.

Byron McHenry

Registered User

Join date: 21 Sep 2004

Posts: 204

12-31-2004 23:14

well if i lived in a time zone where the only time i can paly is where you guys do matenence id be pissed too. People whine because it affect them directly, and mabey there need to be legislation to force mmos to provide a service that is accessable ofer a certain percentage if your paying for time in blocks.

it really make no sence what if im gone for a month and have no way to change my billing dose that mean i dont get that service i paid for you must examen ever situation nomatter how silly, improbable or stupid it may seem bacause you can get sued and loose if you not careful.

Devlin Gallant

Thought Police

Join date: 18 Jun 2003

Posts: 5,948

12-31-2004 23:44

Another minor rears its ugly head.

_____________________

I LIKE children, I've just never been able to finish a whole one.

Talen Morgan

Amused

Join date: 2 Apr 2004

Posts: 3,097

01-01-2005 07:11

From: Byron McHenry

well if i lived in a time zone where the only time i can paly is where you guys do matenence id be pissed too. People whine because it affect them directly, and mabey there need to be legislation to force mmos to provide a service that is accessable ofer a certain percentage if your paying for time in blocks.

it really make no sence what if im gone for a month and have no way to change my billing dose that mean i dont get that service i paid for you must examen ever situation nomatter how silly, improbable or stupid it may seem bacause you can get sued and loose if you not careful.

If you can only play at certain times then you need to reconsider the games you play. Yes, downtime does affect the end user but it's not like SL is an emergency room and you just cut off your hand. As far as legislation ...there needs to be some to keep asshats from whining.

If you'll be gone for a month and haven't made the appropriate provisions...IE stop the paper from being delivered, make sure the oven is off, make sure the pets have been taken care of, and or stopped subscriptions to game accounts you won't be using then you're shit out of luck because you're stupid.

Emma Thorn

Voice of Treason

Join date: 26 Mar 2004

Posts: 139

01-01-2005 09:15

From: Joshua Nightshade

I refuse to accept that I should be "thankful" because Linden Labs' employees are doing their jobs. Yeah, it's a holiday. So what. I reiterate my previous statement; if I were doing this, if the game had gone down on my shift, you're damn right I'd be here fixing it. Because that would be my JOB, that would be my RESPONSIBILITY.

I won't be told that I need to suck it up and be happy that they're doing it. I'm not playing Second Life for free. I didn't get an account given to me. I'm PAYING. I am a CUSTOMER. I want my SATISFACTION. I don't have to be appreciative because the people I'm paying aren't getting drunk when their system isn't working.

Doesn't he sound like one of those "my time is more important than all of you" guys?

_____________________

"When it comes to choosing between two evils, I always prefer the one I haven't tried yet."

Martin Magpie

Catherine Cotton

Join date: 13 Nov 2004

Posts: 1,826

01-01-2005 09:20

From: Emma Thorn

Doesn't he sound like one of those "my time is more important than all of you" guys?

Sounds like a pissed off customer. So why beat him up, he is pissed off already.

Aces Spade

Raise you One♠

Join date: 22 Sep 2003

Posts: 2,774

01-01-2005 10:13

From: Devlin Gallant

Another minor rears its ugly head.

ROFL

_____________________

From: someone

Posted by ZsuZsanna Raven
So where is the "i don't give a shit'' option?

Deklax Fairplay

Black Sun

Join date: 2 Jul 2004

Posts: 357

01-01-2005 10:48

From: Philip Linden

So in many cases we are forced to be reactive where of course we would like to be proactive. It is very frustrating, but I for one am willing to suffer the frustration for all the amazing things that such an open-ended world has brought us.

ROFL I love this. "Sorry guys but we arn't even TRYING to proactively fix these things. Isn't it much more fun to sit around until the system tears itself apart and then figure out what went wrong? How could we POSSIBLY know that making objects IM would cause IM traffic? How could we POSSIBLY know that when we built an inventory system that was absolutely impossible to sort or edit in any time efficient manor they would build up and eventually cause MASSIVE login server lag? How could we POSSIBLY know after forum post after feature request for auto-deleting trashes that people sometimes NEVER empty their trash on their own. With all the crap we pull how could we POSSIBLY think anyone would be using our services? Come on guys, give us a break! At least we didn't charge your credit cards 42 times over christmas for no reason at all!!! Oh.... wait..."

Devlin Gallant

Thought Police

Join date: 18 Jun 2003

Posts: 5,948

01-01-2005 13:09

Talking out of your ass again. (Well that IS where your brain appears to be located). The reason LL can't always be proactive is as far as SL is concerned, is a lot of this is new technology, or current technology being used in brand new ways. Kinda hard to be proactive when you don't yet know what might go wrong.

_____________________

I LIKE children, I've just never been able to finish a whole one.

Tread Whiplash

Crazy Crafter

Join date: 25 Dec 2004

Posts: 291

..Actually...

01-01-2005 14:02

The worst part is thinking you know what might go wrong - because then entirely DIFFERENT things go wrong!

At least, that's my experience in 8+ years of web/software dev...

Look, you can be pro-active; but proactive DOESN'T mean that you can successfully anticipate EVERY problem - or successfully plan the resolution to every problem that you DO anticipate!

If it HAD turned out to be a simple "lack of spare parts" issue that killed SL for the last few days, I might be tempted to scold LL for not having a backup plan. But it turned out to be a nasty lurking software bug that was only triggered by the hardware failure. It always helps to have the FULL STORY, before you pass judgement.

No user should be happy about the down-time; but considering that only poor server performance brought out this problem, I'm actually inclined to feel good about LL because this means their servers have traditionally performed rather well! I mean think about it: If their servers had been slow/unresponsive a lot in the past, this problem would have been found and killed a Looooong time ago!

Take care,

--Noel "HB" Wade
(Tread Whiplash)

That's it
William Wolfe Registered User Join date: 30 Dec 2004 Posts: 20	12-31-2004 18:01 LOL Shadow you be getting da WWF smackdown bro
Brandi Bijoux Registered User Join date: 3 Oct 2004 Posts: 4	does anybody else hear Artie Lang's voice echoing through this thread? 12-31-2004 18:05 Waahhhh I can't get in game! Waahhhh Everybody's picking on me! Waaaaaaahhh Waaaaaaahhhh Waahhhh I want my money back! Waahhhh six dollars a day! Waahhhh someone stole my yacht! Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaahhhhhh!
Brandi Bijoux Registered User Join date: 3 Oct 2004 Posts: 4	And for my part 12-31-2004 18:06 Waaaahhh I'm getting drunk and I'm not even in-world! Waaahhhh I can't get past preparing inventory!!! WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHH Hey.. WTF! I'm in !!!! Nevermind.
Joshua Nightshade Registered dragon Join date: 12 Oct 2004 Posts: 1,337	12-31-2004 18:33 From: Talen Morgan Aww I spelled a word wrong. To be quite honest I made no assumption...I know you're an asshat. Where does DECENCY come into play? You didn't sign up with a decency agreement. Really mature. Thanks for furthering my point. And you're an asshat as well. _____________________ Visit in-world: http://tinyurl.com/2zy63d http://shop.onrez.com/Joshua_Nightshade http://joshuameadows.com/
Talen Morgan Amused Join date: 2 Apr 2004 Posts: 3,097	12-31-2004 18:33 From: Korg Stygian Uh. I don' know about him, but I know I didn't sign anything with a decency agreement. I also call assholes assholes - I don't hide behind words like asshat. As for decency, isn't that a rather subjective thing? What is decent to me certainly wouldn't be to you - at least not from the self-righteousness of some of your most recent posts. Then again, some of us, apparently, are afflicted with "I was a Beta dude, fear/honor me" syndrome. My response to that is - well, you KNOW what my response to that is, so there's no point in explicitly saying it is there? Asshat is used in such a case because I don't think he's an asshole. (edited) is reserved for the likes of you Korg....Happy new year (edited)
Korg Stygian Curmudgeon Extraordinaire Join date: 3 Jun 2004 Posts: 1,105	12-31-2004 18:36 From: Talen Morgan Asshat is used in such a case because I don't think he's an asshole. (edited) is reserved for the likes of you Korg....Happy new year (edited) Uh huh. You are so articulate I am impressed. I didn't know your vocabulary was actually that big.
pandastrong Fairplay all bout the BANG POW NOW Join date: 16 Aug 2004 Posts: 2,920	12-31-2004 18:43 From: Brandi Bijoux Waahhhh I can't get in game! Waahhhh Everybody's picking on me! Waaaaaaahhh Waaaaaaahhhh Waahhhh I want my money back! Waahhhh six dollars a day! Waahhhh someone stole my yacht! Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaahhhhhh! OMG.. now that you posted this, it's all I can hear!!!!!!!! Awesome post _____________________ "Honestly, you are a gem -- fun, creative, and possessing strong social convictions. I think LL should be paying you to be in their game." ~ Ulrika Zugzwang on the iconography of pandastrong in the media "That's no good. Someone is going to take your place as SL's cutest boy while you're offline." ~ Ingrid Ingersoll on the topic of LL refusing to pay pandastrong for being in their game.
Joshua Nightshade Registered dragon Join date: 12 Oct 2004 Posts: 1,337	12-31-2004 18:46 This is the last post I'm making in this incidentally, so have a field day Talen and so forth. These are my final statements. I refuse to accept that I should be "thankful" because Linden Labs' employees are doing their jobs. Yeah, it's a holiday. So what. I reiterate my previous statement; if I were doing this, if the game had gone down on my shift, you're damn right I'd be here fixing it. Because that would be my JOB, that would be my RESPONSIBILITY. I won't be told that I need to suck it up and be happy that they're doing it. I'm not playing Second Life for free. I didn't get an account given to me. I'm PAYING. I am a CUSTOMER. I want my SATISFACTION. I don't have to be appreciative because the people I'm paying aren't getting drunk when their system isn't working. I say again, this is their JOB. This is not a hobby. This is not a project run singlehandedly by a college student in his spare time. When I started playing I didn't start playing under the assumption that this was a beta test and I couldn't expect any level of uptime. I started playing under the assumption that this was a fully functional, totally completed release. I was OBVIOUSLY way off, but if I can't expect the game to run then there needs to be blatent explaining all over the main website that the game is in a non-reliable state. Linden Labs knew, or should have known, what they were getting into when they signed onto the project. But I didn't. I had far higher expectations than I'm getting. And if that's just something I have to deal with, then fine. But I should have known upfront. And I didn't. THAT is why I posted this "condescending" thread. _____________________ Visit in-world: http://tinyurl.com/2zy63d http://shop.onrez.com/Joshua_Nightshade http://joshuameadows.com/
Brandi Bijoux Registered User Join date: 3 Oct 2004 Posts: 4	what an asshat. 12-31-2004 19:19 From: Joshua Nightshade This is the last post I'm making in this incidentally, so have a field day Talen and so forth. These are my final statements. I refuse to accept that I should be "thankful" because Linden Labs' employees are doing their jobs. Yeah, it's a holiday. So what. I reiterate my previous statement; if I were doing this, if the game had gone down on my shift, you're damn right I'd be here fixing it. Because that would be my JOB, that would be my RESPONSIBILITY. I won't be told that I need to suck it up and be happy that they're doing it. I'm not playing Second Life for free. I didn't get an account given to me. I'm PAYING. I am a CUSTOMER. I want my SATISFACTION. I don't have to be appreciative because the people I'm paying aren't getting drunk when their system isn't working. I say again, this is their JOB. This is not a hobby. This is not a project run singlehandedly by a college student in his spare time. When I started playing I didn't start playing under the assumption that this was a beta test and I couldn't expect any level of uptime. I started playing under the assumption that this was a fully functional, totally completed release. I was OBVIOUSLY way off, but if I can't expect the game to run then there needs to be blatent explaining all over the main website that the game is in a non-reliable state. Linden Labs knew, or should have known, what they were getting into when they signed onto the project. But I didn't. I had far higher expectations than I'm getting. And if that's just something I have to deal with, then fine. But I should have known upfront. And I didn't. THAT is why I posted this "condescending" thread. What an asshat.
Korg Stygian Curmudgeon Extraordinaire Join date: 3 Jun 2004 Posts: 1,105	12-31-2004 19:40 From: Brandi Bijoux What an asshat. I am stunned by the "beauty" of this post. Would you please repeat that while I hold up this mirror for you?
Nolan Nash Frischer Frosch Join date: 15 May 2003 Posts: 7,141	12-31-2004 19:43 From: Korg Stygian I am stunned by the "beauty" of this post. Would you please repeat that while I hold up this mirror for you? A mirror or a self portrait? Goodbye my cactus-like compadre! Thanks for the pablum! _____________________ “Time's fun when you're having flies.” ~Kermit
Tikki Kerensky Insane critter Join date: 12 Aug 2004 Posts: 687	12-31-2004 19:45 From: Joshua Nightshade Wahh, wahh, wahh Stuff it. There is no service level agreement. There are games that have it worse. There is no sympathy for you. _____________________ Pudding takes away the pain, the pain of not having pudding.
Devlin Gallant Thought Police Join date: 18 Jun 2003 Posts: 5,948	12-31-2004 22:52 From: Aces Spade sheesh Dude you live in NYC and you can't find anything to do?? man i can imagin all the parties that are going on i sure as hell wouldn't be on the computer pissing and moaning He's only 12, not aloud out after dark. _____________________ I LIKE children, I've just never been able to finish a whole one.
Devlin Gallant Thought Police Join date: 18 Jun 2003 Posts: 5,948	12-31-2004 22:54 From: Philip Linden Sorry, we're doing all we can. We feel terrible about this outage. Though our planning can be improved and certainly will be, I might provide the small defense that the aspects of SL that will fail under load and expansion are much harder to predict that, say, a retail e-commerce business. For example, one of the things that is currently creating the load on the login system is very very heavy IM traffic, where much of the load is coming from objects in-world. This is caused by vendors, games, and other objects that use IM to communicate in a particular way. We didn't initially anticipate the need to decentralize the IM services on this aggressive a schedule, because we didn't know how many and in what different ways people might use object->user IM. Now we know, and we are scrambling to speed that system up. Ditto for heavy inventory use (the root problem that is slowing login). So in many cases we are forced to be reactive where of course we would like to be proactive. It is very frustrating, but I for one am willing to suffer the frustration for all the amazing things that such an open-ended world has brought us. Ya know, Phil. You wouldn't have to hear half of these complaints if you would just keep out the minors. _____________________ I LIKE children, I've just never been able to finish a whole one.
Devlin Gallant Thought Police Join date: 18 Jun 2003 Posts: 5,948	12-31-2004 22:56 From: Joshua Nightshade Excuse me if I find your assumption that I'm a child who's complaining that I can't play my game extremely insulting. QUOTE] Sorry, but you SOUNDED like a child. _____________________ I LIKE children, I've just never been able to finish a whole one.
Devlin Gallant Thought Police Join date: 18 Jun 2003 Posts: 5,948	12-31-2004 23:04 From: Raphael Rutherford When you've been asking politely 15 times for the right food, and been served anything from a cold soup with a fly in it to nothing at all, not to mention being totally ignored, you ARE allowed to get a bit pissed ! Especially when you pay 300 USD+ per month ! When I make a mistake, or anyone else make a mistake that affects MY customers, for WHATEVER reason, I immediately inform, apologize AND give them a refund to cover any losses, economic or experienced. Sometimes it feels like LL is just sitting nicely reclined with the feet on the table, sipping cold drinks and laughing their asses off those idiots that accepted their TOS, where they have no responsibility whatsoever for anything ! I know this is not the case, but it's still the impression you get from their handing of everyday matters. They have improved tremendously, especially in the information part, but still have lightyears to go, just to reach some reasonably decent customer service ! People get tired of hearing this, but if you dont like the service in a restauraunt you usually dont come back. So if you dont like the service here, you are welcome to leave. _____________________ I LIKE children, I've just never been able to finish a whole one.
Byron McHenry Registered User Join date: 21 Sep 2004 Posts: 204	12-31-2004 23:14 well if i lived in a time zone where the only time i can paly is where you guys do matenence id be pissed too. People whine because it affect them directly, and mabey there need to be legislation to force mmos to provide a service that is accessable ofer a certain percentage if your paying for time in blocks. it really make no sence what if im gone for a month and have no way to change my billing dose that mean i dont get that service i paid for you must examen ever situation nomatter how silly, improbable or stupid it may seem bacause you can get sued and loose if you not careful.
Devlin Gallant Thought Police Join date: 18 Jun 2003 Posts: 5,948	12-31-2004 23:44 Another minor rears its ugly head. _____________________ I LIKE children, I've just never been able to finish a whole one.
Talen Morgan Amused Join date: 2 Apr 2004 Posts: 3,097	01-01-2005 07:11 From: Byron McHenry well if i lived in a time zone where the only time i can paly is where you guys do matenence id be pissed too. People whine because it affect them directly, and mabey there need to be legislation to force mmos to provide a service that is accessable ofer a certain percentage if your paying for time in blocks. it really make no sence what if im gone for a month and have no way to change my billing dose that mean i dont get that service i paid for you must examen ever situation nomatter how silly, improbable or stupid it may seem bacause you can get sued and loose if you not careful. If you can only play at certain times then you need to reconsider the games you play. Yes, downtime does affect the end user but it's not like SL is an emergency room and you just cut off your hand. As far as legislation ...there needs to be some to keep asshats from whining. If you'll be gone for a month and haven't made the appropriate provisions...IE stop the paper from being delivered, make sure the oven is off, make sure the pets have been taken care of, and or stopped subscriptions to game accounts you won't be using then you're shit out of luck because you're stupid.
Emma Thorn Voice of Treason Join date: 26 Mar 2004 Posts: 139	01-01-2005 09:15 From: Joshua Nightshade I refuse to accept that I should be "thankful" because Linden Labs' employees are doing their jobs. Yeah, it's a holiday. So what. I reiterate my previous statement; if I were doing this, if the game had gone down on my shift, you're damn right I'd be here fixing it. Because that would be my JOB, that would be my RESPONSIBILITY. I won't be told that I need to suck it up and be happy that they're doing it. I'm not playing Second Life for free. I didn't get an account given to me. I'm PAYING. I am a CUSTOMER. I want my SATISFACTION. I don't have to be appreciative because the people I'm paying aren't getting drunk when their system isn't working. Doesn't he sound like one of those "my time is more important than all of you" guys? _____________________ "When it comes to choosing between two evils, I always prefer the one I haven't tried yet."
Martin Magpie Catherine Cotton Join date: 13 Nov 2004 Posts: 1,826	01-01-2005 09:20 From: Emma Thorn Doesn't he sound like one of those "my time is more important than all of you" guys? Sounds like a pissed off customer. So why beat him up, he is pissed off already.
Aces Spade Raise you One♠ Join date: 22 Sep 2003 Posts: 2,774	01-01-2005 10:13 From: Devlin Gallant Another minor rears its ugly head. ROFL _____________________ From: someone Posted by ZsuZsanna Raven So where is the "i don't give a shit'' option?
Deklax Fairplay Black Sun Join date: 2 Jul 2004 Posts: 357	01-01-2005 10:48 From: Philip Linden So in many cases we are forced to be reactive where of course we would like to be proactive. It is very frustrating, but I for one am willing to suffer the frustration for all the amazing things that such an open-ended world has brought us. ROFL I love this. "Sorry guys but we arn't even TRYING to proactively fix these things. Isn't it much more fun to sit around until the system tears itself apart and then figure out what went wrong? How could we POSSIBLY know that making objects IM would cause IM traffic? How could we POSSIBLY know that when we built an inventory system that was absolutely impossible to sort or edit in any time efficient manor they would build up and eventually cause MASSIVE login server lag? How could we POSSIBLY know after forum post after feature request for auto-deleting trashes that people sometimes NEVER empty their trash on their own. With all the crap we pull how could we POSSIBLY think anyone would be using our services? Come on guys, give us a break! At least we didn't charge your credit cards 42 times over christmas for no reason at all!!! Oh.... wait..."
Devlin Gallant Thought Police Join date: 18 Jun 2003 Posts: 5,948	01-01-2005 13:09 Talking out of your ass again. (Well that IS where your brain appears to be located). The reason LL can't always be proactive is as far as SL is concerned, is a lot of this is new technology, or current technology being used in brand new ways. Kinda hard to be proactive when you don't yet know what might go wrong. _____________________ I LIKE children, I've just never been able to finish a whole one.
Tread Whiplash Crazy Crafter Join date: 25 Dec 2004 Posts: 291	..Actually... 01-01-2005 14:02 The worst part is thinking you know what might go wrong - because then entirely DIFFERENT things go wrong! At least, that's my experience in 8+ years of web/software dev... Look, you can be pro-active; but proactive DOESN'T mean that you can successfully anticipate EVERY problem - or successfully plan the resolution to every problem that you DO anticipate! If it HAD turned out to be a simple "lack of spare parts" issue that killed SL for the last few days, I might be tempted to scold LL for not having a backup plan. But it turned out to be a nasty lurking software bug that was only triggered by the hardware failure. It always helps to have the FULL STORY, before you pass judgement. No user should be happy about the down-time; but considering that only poor server performance brought out this problem, I'm actually inclined to feel good about LL because this means their servers have traditionally performed rather well! I mean think about it: If their servers had been slow/unresponsive a lot in the past, this problem would have been found and killed a Looooong time ago! Take care, --Noel "HB" Wade (Tread Whiplash)

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