Video Card Drivers Out Of Date Or Unsupported

Can Anyone Help Me Please.i've Updated My Graphics Card To Radeon 9200 Se Family. But I'm Still Getting This Message. Everything Else Is Up To Date On Pc As I Took The Time To Check The Upgrades. I Contacted Customer Support And Had No Reply. I've Been Trying To Solve This For 2 Days Now

've even tried repalcing my video graphics card and still nothing

What operating system do you have? If it's Vista, do a search for Vista in this forum. The combination of SL, ATI, and Vista has been known to have problems.

Make sure that you have the latest video drivers. Go to ati.com and verify that you have the latest drivers installed.

If the ATI drivers are current and it's still not working, you can also try Omega Drivers. Omega drivers are current and work well for ATI cards.

i'm running windows xp. and checked my drivers their up to date i even had someone else check for me too. i even tried the omega drivers but still had the same problem.


i emailled customer support and had no reply

Exactly the same problem. Have now rolled-back to the previous driver but still keeps crashing.

When you installed your updated drivers did you delete the old ones first? If I remember correctly when I first came to SL my old computer had a Radeon 9250 and I has some minor issues. I updated my drivers and still continued with the problems. I then remembered something I read (probably on Kim Kommando's site) about deleting drivers before installing new ones. I did that and SL worked great on that machine until the day I took if offline for the final time.

i tried what was suggested, still no luck

Same Problem here. I am running Win XP and 7600 GT in AGP. Crashes and says "old or unsupported drivers", but I have the latest drivers from the manufacturer's webpage.

Well, well... this answers a question or two. I've been trying to resolve this problem too - I thought it was my new monitor causing a conflict. Nothing has changed but the monitor - and suddenly I couldn't get SL to start.

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ok i have tried everything, even email tech suppost twice! and got no reply. i've been waiting for tech support to help me out for a week now. i have followed all information on the knowledge pages etc and even the advice of some very kind people who have offered advice. but still no luck

When you downloaded the new graphics drivers, did you remove the Catalyst programme first before installing? This is what ATI advise on the installation notes. I assume you do have the latest Catalyst version?

Have you read the threads about turning off VBO in preferences?

A ATI 9200se is really the bare minimum GC to use for SL, with the new render pipelines introduced in the new Client Viewer, it will stress out your system, potentially causing overheating of the graphics chip. Try turning every graphic detail down to its minimum and uncheck 'check hardware'. Start SL (assuming you can) and see what sort of performance you are getting, then if it is ok, turn up certain features in small increments. You may have to live with a semi-crippled viewer until you upgrade.

Almost forgot, install the .NET Framework upto version 3.0 and the latest DirectX drivers, you can find these HERE ... .NET Framework version 2.0 is on the main page, but do a search for version 3.

i did remove all software before i installed the new drivers. i also downloaded the .framework 3.0. active x is upto date

i cant even get to the login page to change my preferences etc, let alone log in to sl as before it gets to log in i get the error

i've emailed support 3 times and still havent had a reply in over a week now, are lindens sleeping on the job???

Hi did you try to call the Lindens. I have had troubles with my set up and when I called I only had to wait for 3 minutes. They were very helpful and helped me with my problems.The number is 1800 961-6851 9am-6pm ( PST) mon- fri.
Good luck!!!

Have you tried uninstalling and reinstalling the SL client itself?

i uninstalled and reinstalled several times, but still get the error

Try the Omega Drivers They have helped a lot of ATI users in the past.

thanks for mentioning omega drivers. i downloaded them but unfortunatly the error is still coming up.

i'm starting to think SL no longer wants me to play

ok this is crazy, i downloaded secondlife 1.13.3 i am now getting a message saying my video card is GDI generic. i click ok and then get the error message about my vudei card being out of date or unsupported.

i have updated my graphics card in which i found i have the lastest ones and the software to go with it. i've even downloaded the radeon 9200 omega drives which was suggested. and still no luck.

is it sl or is it my pc saying nows the time to quit my addiction??????

If you are on a Desktop PC, it might not be a bad idea to think about updating your video card then. You can get an Nvidia 6600 for real short money, and an Nvidia 7600 is not much more.

are you ignoring the windows pop-up box that says found new hardware?
Ignore that and just run the driver setup

i have ignored the pop up box, and installed the omega drivers. and installed the later version of sl as recommended by lindens, but still coming up with the error plus another saying i have a GDI generic video card.

Ok to answer you question in my thread I have an nVidia 7800GS so my drivers will not help you. Try a system restore to a point before you had troubles. That is how I fixed my problem.

Have you tried the latest version of Second Life?
http://secondlife.com/community/downloads.php

This is the error message I was getting. I believe a few of you had the same problem.



I knew my drivers were pretty current, and my video card is a BFG 7900 GTOC which is plenty for SL.

What it seems to be the problem at least for me is my graphic hardware acceleration got set None. I almost believe this happened when I crashed in SL then restarted SL.

This is a step by step instructions in how I fixed it:

1. Make sure if you have any programs running close them before continuing.
   
2. Right click anywhere on the desktop and select Properties.
   
3. A Display Properties Window will pop up. Select the Setting tab.
   
4. In the lower right corner of the window, click Advanced.
   
5. Another window will pop up, find the Troubleshoot tab and click on it.
   
6. There should be a slider bar labeled as "Hardware acceleration". Drag that bar from None to Full.
   
7. Click Apply and then OK. The window will close.
   
8. Click OK to close the Display Properties window.
   
9. Start up Second Life. (Cross your fingers)
   

I to am getting frustrated with crashes. I had an Acer comp with an AMD processor, 512 ram, Radeon 9250 gfx card and apart from the odd crash it ran SL like a charm. I thought Id buy an ever better comp and give my other one to a friend who is a new SL member.

My new one is an Asus P4, Intel processor with a Radeon 9600/X1050 card, and 1gb ram.
However, I can't stay in SL longer than 5 minutes now before my comp totally locks up, needing a hardboot from the button on the tower. This is dam annoying and hard on my new computer.

Ive tried:---
-reloading the driver and the ATI catalyst several times (yes I removed the prior copy first)
-deleting and reloading the SL client.
--altering the VGA settings...none worked
--Emailing tech support, I have had a couple of replies but several weeks have passed since I sent them the diagnostics they wanted.

Im now using my partners cheap laptop with a nondescript card, and while its not so crash-hot on graphics it at least works.

(My ex-computer is still running SL like a charm btw---dammm!!!!)

Chrissy when you are deleting SL, are you deleting all the folders that don't get deleted when u uninstall sl? If not you may need to do that.. Not sure if that will help, but it is worth a try