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Can you LL monkeys ever get this right? |
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Madyson Bradley
Registered User
Join date: 29 May 2006
Posts: 9
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12-29-2006 09:17
*passes out hot cocoa with marshmellows*
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BinaryMe Remblai
Registered User
Join date: 9 Apr 2006
Posts: 10
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poeple on the grid
12-29-2006 09:20
I wonder what hardware is broken when there are people who claim to be on the grid?
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Hannah Shenley
Registered User
Join date: 25 Oct 2006
Posts: 21
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12-29-2006 09:24
This thread is a prime example that "a little knowledge is a dangerous thing". So many of you have no idea what you're talking about. Nobody outside of LL knows specifically what has gone wrong. Not you, not me, not anyone. I'd say from the WAY it happened, it almost certainly was a catastrophic hardware failure of some kind. Now maybe it would be nice if LL would give us a bit more information but personally I'd rather they spent their time trying to fix it. It's a stab in the dark but I'm guessing that this isn't something that can be recitified with a backup server as they would have done it by now if it was. Thousands of things can go wrong with the kind of system they operate, no company in the world has foolproof backup plans. Clearly what could go wrong HAS gone wrong and it happens to be something that requires significant effort and some help to fix. Conspiracy theories and assumptions that the problem was caused by load are pointless when nobody actually knows what the problem actually is. Exactly, a sence of reason. at work we had a hardware error on 1 hard disk on 1 server, the corrupt data got cloned through the backup system, spare server etc, and pretty soon you have nightmare situation. |
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Jacques Groshomme
Registered User
Join date: 16 Mar 2005
Posts: 355
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12-29-2006 09:25
* passes out Valium.
If your world is totally crumbling now because of an outage, then maybe you need to reassess your own perspective. Yes, this sucks. Everyone agrees its inconvenient. Some people may be losing money over this. But get over it. There has NEVER been a guaranteed uptime. There is NO reasonable expectation. You KNEW coming in that Second Life was a bleeding edge world. If you invested money in tier or in a SL business and you are freaking out, that is YOUR PROBLEM because YOU did not adequately plan for unscheduled downtime and risk when you chose to open your wallet. If YOU are having REAL WORLD stress over this, then perhaps it would be in your best interest to step back and GO OUTSIDE for awhile and truthfully ask yourself if it is worth it for you to come back. |
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Maggie McArdle
FIOS hates puppies
Join date: 8 May 2006
Posts: 2,855
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12-29-2006 09:26
This thread is a prime example that "a little knowledge is a dangerous thing". So many of you have no idea what you're talking about. Nobody outside of LL knows specifically what has gone wrong. Not you, not me, not anyone. I'd say from the WAY it happened, it almost certainly was a catastrophic hardware failure of some kind. Now maybe it would be nice if LL would give us a bit more information but personally I'd rather they spent their time trying to fix it. It's a stab in the dark but I'm guessing that this isn't something that can be recitified with a backup server as they would have done it by now if it was. Thousands of things can go wrong with the kind of system they operate, no company in the world has foolproof backup plans. Clearly what could go wrong HAS gone wrong and it happens to be something that requires significant effort and some help to fix. Conspiracy theories and assumptions that the problem was caused by load are pointless when nobody actually knows what the problem actually is. yes angel i agree some people do think they know it all dont they(rolls eyes) im goin by experiance:LL screwed up. period. when ever the logins exceeded 17k residents, crashes, texture screw ups, tp problems etc etc happened. poor planning on thier part is the main reason IMO that they are having issues now. they even said in so many words on two recent blogs addressing this very issue(http://blog.secondlife.com/2006/12/15/update-on-simulator-lag/#comments) & (http://blog.secondlife.com/2006/12/20/or-why-youre-suddenly-seeing-secure-websecondlifecom/) that they were aware of the problem of server load. so please if you are gonna cheer for LL, make sure that there is somethign worth cheering about. _____________________
There's, uh, probably a lot of things you didn't know about lindens. Another, another interesting, uh, lindenism, uh, there are only three jobs available to a linden. The first is making shoes at night while, you know, while the old cobbler sleeps.You can bake cookies in a tree. But the third job, some call it, uh, "the show" or "the big dance," it's the profession that every linden aspires to.
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GypsyAngel Desmoulins
Registered User
Join date: 8 Nov 2005
Posts: 25
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12-29-2006 09:27
Lydia !!!!!!!
I agree I still think we were not ready for the million residents(almost 2 million now) if they pushed for the extra population they should have made dang sure the asset servers and hardware and EVERYTHING could support it. Now we have to suffer. |
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Zakk Calhern
Registered User
Join date: 29 Dec 2006
Posts: 2
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Rubbish!
12-29-2006 09:27
This smacks of LL running the servers on a shoestring. A properly configured server array with clustered servers and clustered RAID with synchronous and asynchronous replication doesn't have downtime. You can take servers or RAID shelves out of service with only a moderate impact on overall performance. What's happened here, in an environment I would expect for something this big, is a complete non-starter. To me, they're raking in the profits and not putting enough back into the infrastructure.
And from a private yacht, somewhere in the Caribbean, there is the sound of laugher... |
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Gillian Waldman
Buttercup
Join date: 1 Oct 2006
Posts: 697
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12-29-2006 09:31
* passes out Valium. If your world is totally crumbling now because of an outage, then maybe you need to reassess your own perspective. Yes, this sucks. Everyone agrees its inconvenient. Some people may be losing money over this. But get over it. There has NEVER been a guaranteed uptime. There is NO reasonable expectation. You KNEW coming in that Second Life was a bleeding edge world. If you invested money in tier or in a SL business and you are freaking out, that is YOUR PROBLEM because YOU did not adequately plan for unscheduled downtime and risk when you chose to open your wallet. If YOU are having REAL WORLD stress over this, then perhaps it would be in your best interest to step back and GO OUTSIDE for awhile and truthfully ask yourself if it is worth it for you to come back. Most reasonable post. Period ![]() |
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Angel Slocombe
Registered User
Join date: 20 Dec 2006
Posts: 52
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12-29-2006 09:31
I'm not cheering for anyone. Obviously even before this there were issues as you say, we just don't know exactly what has happened in this case. I was just pointing out that there was an awful lot of anger based on conjecture which is just pointless.
Yeah I'm slighly inconvienienced by it all, I had been looking forward to spending today furnishing my new house but instead I've just been doing some RL stuff and hanging out here to have a giggle at the people acting as if the sky is falling. |
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Digital Fish
Registered User
Join date: 23 Jan 2006
Posts: 22
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12-29-2006 09:31
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Jacques Groshomme
Registered User
Join date: 16 Mar 2005
Posts: 355
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12-29-2006 09:31
This smacks of LL running the servers on a shoestring. A properly configured server array with clustered servers and clustered RAID with synchronous and asynchronous replication doesn't have downtime. You can take servers or RAID shelves out of service with only a moderate impact on overall performance. What's happened here, in an environment I would expect for something this big, is a complete non-starter. To me, they're raking in the profits and not putting enough back into the infrastructure. And from a private yacht, somewhere in the Caribbean, there is the sound of laugher... Except for the fact that Linden Labs has yet to make a profit. Guess that blows your genius theory out of the water, huh? Or perhaps there was a cascading failure. Perhaps data corruption somehow got through the backup process and got mirrored everywhere. Perhaps several machines died due to a power surge. You don't know whats going on and are in no way able to make an accurate assessment. Best practices are great and I'm sure they are being followed, but unplanned circumstances are always a threat. |
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Krazzora Zaftig
Do you have my marbles?
Join date: 20 Aug 2005
Posts: 649
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12-29-2006 09:35
ok everyone I am at the LL data storage facility and I can see the servers...and I think you all need to see this. I think they have been stiffing a bit on servers but my gods this is just...shocking...someone get this off to the herald fast!
here _____________________
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Shipper Sodwind
Registered User
Join date: 25 Nov 2006
Posts: 132
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Answers
12-29-2006 09:35
1. Loads of talk about servers, software and networks. Simply we don't know and does it matter? What ever the problem a good DR plan would have seen it fixed within the hour. Fact !
2. Yes we all do have a RL, but some of us are taking SL seriously, starting a business and therefore need a realistic uptime. SL is simply not delivering this. 3. Information overload, or no information at all. Just tell us on the hour where you are with the problem Lindon's and give us a TTF. If your supplier cannot do that sack them. 4. The news networks are running a story about a worm on X-mas day. True / false, do we need to look for specifics on our own PC's ? Should be be worried about open ports ? Some answers would be nice Lindon's |
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Sara Sullivan
Registered User
Join date: 21 Nov 2005
Posts: 211
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Programmers? cant u read, its HARDWARE issues???
12-29-2006 09:40
Seriously , your incompetence is amazing . How about hiring some competent programmers and get this thing fixed !!!!!!!!!! Mine and I'm sure alot of other ppl's patience is wearing real thin . seriously, you think LL WANTS the grid down, Of course ID LOVE them to throttle back the freeloading free accounts, or at least limit their capabilities but what the heck |
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Madyson Bradley
Registered User
Join date: 29 May 2006
Posts: 9
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12-29-2006 09:40
mmmmm valium and hot cocoa...thankies!
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Maggie McArdle
FIOS hates puppies
Join date: 8 May 2006
Posts: 2,855
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12-29-2006 09:41
I'm not cheering for anyone. Obviously even before this there were issues as you say, we just don't know exactly what has happened in this case. I was just pointing out that there was an awful lot of anger based on conjecture which is just pointless. Yeah I'm slighly inconvienienced by it all, I had been looking forward to spending today furnishing my new house but instead I've just been doing some RL stuff and hanging out here to have a giggle at the people acting as if the sky is falling. to some its is a "sky is falling scenario", because many have buisnesses(my partner and myself included) to run. many of those tier fees get paid due to the buisnesses run in here, so players like you and the others who "suggest"we get a real life can have somewhere to shop, play, dance, etc. people like my hubbie/partner and i as well as many many others put in time and effort and our USD just so you very ones can have a place to do whatever you deem "fun" for Your second life. so please do not compare your situation to many of others who are investing in this, as an "inconvinience" not being able to place a coffee pot is inconvieniant. losing 2k+ and hour is the sky is falling. ps: conspiracy theories aside: many are pissed because this was a preventable issue. unless it was a hack? this particular problem was preventable. _____________________
There's, uh, probably a lot of things you didn't know about lindens. Another, another interesting, uh, lindenism, uh, there are only three jobs available to a linden. The first is making shoes at night while, you know, while the old cobbler sleeps.You can bake cookies in a tree. But the third job, some call it, uh, "the show" or "the big dance," it's the profession that every linden aspires to.
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Shipper Sodwind
Registered User
Join date: 25 Nov 2006
Posts: 132
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Cool
12-29-2006 09:42
seriously, you think LL WANTS the grid down, Of course ID LOVE them to throttle back the freeloading free accounts, or at least limit their capabilities but what the heck Best idea I have heard all day, linit the freeloaders. Good plan. |
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Angel Slocombe
Registered User
Join date: 20 Dec 2006
Posts: 52
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12-29-2006 09:42
1. Loads of talk about servers, software and networks. Simply we don't know and does it matter? What ever the problem a good DR plan would have seen it fixed within the hour. Fact ! Not a fact actually. There isn't a DR plan in existance that can plan for everything that COULD go wrong, often because (and I know this may come as a shock) the people who build and look after the hardware are .... only human ... and therefore not always fully aware of what COULD go wrong. I work at a major multinational company, that, if it's website went down for as little as 30 minutes could lose Millions of US Dollars. I know the efforts that have gone into creating the DR plan for the servers and databases and yet not so long ago something happened that just wasn't anticipated and the site was down for half a day. Shit Happens and you can't plan for it. |
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Angel Slocombe
Registered User
Join date: 20 Dec 2006
Posts: 52
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12-29-2006 09:46
to some its is a "sky is falling scenario", because many have buisnesses(my partner and myself included) to run. many of those tier fees get paid due to the buisnesses run in here, so players like you and the others who "suggest"we get a real life can have somewhere to shop, play, dance, etc. people like my hubbie/partner and i as well as many many others put in time and effort and our USD just so you very ones can have a place to do whatever you deem "fun" for Your second life. so please do not compare your situation to many of others who are investing in this, as an "inconvinience" not being able to place a coffee pot is inconvieniant. losing 2k+ and hour is anger inducing. You knew the deal when you joined up. You knew the deal when you invested money (which incidently I have too). SL is experimental, LL offers no guaranteed uptime. It was a risk you took with that knowledge, so getting all hett up about it isn't actually achieving anything is it other than raising your blood pressure? |
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Zakk Calhern
Registered User
Join date: 29 Dec 2006
Posts: 2
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12-29-2006 09:48
Except for the fact that Linden Labs has yet to make a profit. Guess that blows your genius theory out of the water, huh? Or perhaps there was a cascading failure. Perhaps data corruption somehow got through the backup process and got mirrored everywhere. Perhaps several machines died due to a power surge. You don't know whats going on and are in no way able to make an accurate assessment. Best practices are great and I'm sure they are being followed, but unplanned circumstances are always a threat. So, you are telling me, with a straight face, that with all the land that Linden has sold to residents of SL and all the monthly maintenance costs for their purchases that they are not making any profit out of this? If you believe that, I've a bridge in London that I'd be willing to sell you... Properly protected machines don't suffer power surges. If LL have suffered one and did have their machines taken out, then they haven't just got hardware problems.. In this day and age with the technology available to buy and the falling costs of fast links and hardware, there is very little reason why downtime should occur. The systems need to be properly implemented and maintained but after that's taken care of, unplanned downtime is pretty much a thing of the past. |
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Gillian Waldman
Buttercup
Join date: 1 Oct 2006
Posts: 697
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12-29-2006 09:51
Maggie - but the issue is, LL does not guarantee uptime. Issues happen; hardware fails; code breaks. It happens all the time. If people built businesses on SL that are affected by this, I truly feel for them (I would be terribly upset too), but it's just the risk one takes for trying this out on something so new. I have all confidence that SL will be back up sometime soon - and all will go on. Hopefully, one day's lost wages won't break anyone's business. But if it does, I guess lesson learned. It would sure be a shame - but it is what it is.
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Krazzora Zaftig
Do you have my marbles?
Join date: 20 Aug 2005
Posts: 649
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12-29-2006 09:52
honestly I think we should just be happy LL has staff to work on it, call vendors, etc at 2 Am thier time. This couldhave easily been an "Oh well LL staff gets paid 9-5...wait for the grid moneky's to get to work and THEN we will bother."
Yeah LL might have screwed up but we all screw up this way at some point. It's sad it happened now at a peak time where LL is so popular and needing to stay up but life happens. Us yelling for reports, status, etc won't fix things. The ten or 15 minutes it takes for a grid moneky to give us an hourly report in tehcnical detial so "hobby-ist" and pro network/computer people can get details and even basic users can understand things would be better spent doing what they are doing and what we truly want. getting the freaking game back online! _____________________
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Regan Turas
Token Main
Join date: 21 Oct 2006
Posts: 274
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12-29-2006 09:58
SL is experimental, LL offers no guaranteed uptime. It was a risk you took with that knowledge, so getting all hett up about it isn't actually achieving anything is it other than raising your blood pressure? The continual outrage over SL's erratic performance just boggles my mind. If you want proven reliability in a commercial platform, start a traditional web-based business. Not that I've EVER found a webhosting service that can guarantee 99% uptime (they promise, but they can never deliver because computers always go down). But investing real $$ in a new, experimental platform is a risk venture. If you can't afford the risk, DO NOT invest in SL. Risk means the potential for great rewards OR the potential for loss. Plan for that, just as you're screaming for LL to plan for catastrophes. If you don't have the $$ buffer to withstand frequent downtimes, you're in the wrong game. |
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Maggie McArdle
FIOS hates puppies
Join date: 8 May 2006
Posts: 2,855
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12-29-2006 09:58
You knew the deal when you joined up. You knew the deal when you invested money (which incidently I have too). SL is experimental, LL offers no guaranteed uptime. It was a risk you took with that knowledge, so getting all hett up about it isn't actually achieving anything is it other than raising your blood pressure? yeah ok i see you are a newb, therefore You dont have the jadedness many here have, again i dont see where You can compare "renting/buying" a house and decorating it a risk on your part. many of us here, have invested way too much to back out now. so save that you knew before you did it speech for someone else. also before you joined. sl had a more reasonable ToS where they believe it or not took responsibility for some things. you are under the new "it aint LL's fault if we drop the ball, deal with it" new and improved ToS. so we are kinda stuck. so i hope the people you rent, bought, purchased etc your land, house, furniture, clothing see your post. you basically reduced all thier and mines hard work to an inconvienience. ok and from my understanding LL and SecondLife is over three years old. how long are they and you gonna hide behind the "new experimental" tag? _____________________
There's, uh, probably a lot of things you didn't know about lindens. Another, another interesting, uh, lindenism, uh, there are only three jobs available to a linden. The first is making shoes at night while, you know, while the old cobbler sleeps.You can bake cookies in a tree. But the third job, some call it, uh, "the show" or "the big dance," it's the profession that every linden aspires to.
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Dnate Mars
Lost
Join date: 27 Jan 2004
Posts: 1,309
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12-29-2006 10:03
So, you are telling me, with a straight face, that with all the land that Linden has sold to residents of SL and all the monthly maintenance costs for their purchases that they are not making any profit out of this? If you believe that, I've a bridge in London that I'd be willing to sell you... Properly protected machines don't suffer power surges. If LL have suffered one and did have their machines taken out, then they haven't just got hardware problems.. In this day and age with the technology available to buy and the falling costs of fast links and hardware, there is very little reason why downtime should occur. The systems need to be properly implemented and maintained but after that's taken care of, unplanned downtime is pretty much a thing of the past. Do you know any of the history of LL? Do you realize how much it costs to run 3000 CPUs? Do you know how much that cost to buy those CPUs? Oh, and lets not forget about the programmers, the in world Lindens, the HR, the marketing, the grid monkeys, and the 100's of other people and machines that are required to keep SL going. There are huge costs in an operation like this, and sometimes things just go wrong. When was the last time that SL had to close the entire grid for more then 12 hours straight, anyone remember? _____________________
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