Can you LL monkeys ever get this right?

Seriously , your incompetence is amazing . How about hiring some competent programmers and get this thing fixed !!!!!!!!!! Mine and I'm sure alot of other ppl's patience is wearing real thin .

Last thing I heard, it was a hardware failure, which you can't really blame programmers for because they write the software.

You can't really blame the hardware technicians either, because you don't usually get much warning that something is about to go "bang".

You might get an indication, like these guys did, but it doesn't always happen.

http://youtube.com/watch?v=tQOoO53mojE

Broccoli

How do you expect programmers to fix server hardware problems?

How can you reasonably expect us to believe, given LL's past history, that "hardware failure" is the *real* reason for the outage?

The timing of this is simply too coincidental, it is programming incompetence at the highest level.

The beta grid is still open though, isn't it?

Broccoli

Yes and i had inventory from the 26th Dec available to me me as well rather than 27th Nov image

Hi Gregg!! *waves*

so why isn't the Main Grid . Its going on 9 hours now that the Main Grid has been down . Those at LL whose job it is to ensure this game runs smoothly need to all send their resumes to Bush Administration . Only they appreciate that high level of incompetence .

that's not incompetence

it's a giant network of thousands of cooperating servers, running linux. opensource is all cool and fancy. But to pull of a *grid* like that on software that is basically unsupported, your name has to be google or IBM.

Linden labs is still a damned small company. cut them some slack, these guys are software artists.


if you don't like the painting go whatch an other one.

i do believe at one point yesterday there were over 20K players on line, am just assuming this but am thinking the system just couldn't handle it and the asset server crashed and burned. But to me, and again am just saying, as much money honey as LL brings in there could maybe have been a back up server in the event such a catastrophe occurred. Also a sever could or should be in place to take on the over ride of THOUSANDS of players on line at one time, as the original server becomes overtaxed it piggybacks to another, or is that even possible, am once again assuming so, since we can send men to the moon and all...but who knows i cant even program so i may be way off base here. Sure hope the server salesman shows up soon and gets us situated, actually i wouldn't mind playing bald and shoeless, if everyone promises not to laff

and what makes you automatically assume that if it isn't hardware it is therefore a programming issue?

There could be a number of different factors that all could potentially be resulting in it being down for as long as it is.

Also, it is quite possible that Lindens are telling the truth and it could be hardware related you know. Considering the time of day it happened and the time of year we are currently in, it is very feasible that a hardware issue would take this long.

Many technical service providers would be low on the number of staff that would be working at this time of year, it is generally the quietest period of the year, not so much support is required, so a lot of companies allow more staff than normal off. They try and run on skeleton crews.

Additionally, if new hardware is required, it can be more difficult to obtain quickly due to suppliers who would be able to provide rapid response also being short on staffing.

Another thing to consider is that it may not even be a server. People are saying "oh they should have backup servers" I'd stake a lot of money on them actually having backup servers and also having backup tapes run regularly of the databases.

They also have switches, it could just as easily be a bunch of network switches that have blown as the servers. Anything could have happened hardware wise and this time of year, it IS going to be difficult to get it done and get it done quickly.

*waves back*

IBM is a CUSTOMER of LL.

My Avatar's been bald and shoeless since I signed up, and no one laughs at me.....

.....ok...they do. But for completely different reasons.

looks like SL is down for few days, ppl still at christmas holidays, lalala haha.. crap oh? =/

LL has a history of lying to their customers? Can you point me to the specific incidents?

a) We havent sent men to the moon, but we won't get into that discussion here and now.

b) It would surprise me if they havent gotten a backup server in place to take over if things like this happen. I'd say, if they haven't they'd need to get one after this. But i'm more inclined to believe they have and that this is something that won't allow even the backup server to take over.

That would be a violation of the TOS.

BinaryMe and that says what?
so they pay 290$ for a private island


IBM, google, microsoft, ... can spend hundreds of millions of dollars to develop software, they have programming teams that number in the tousands.
And guess what, their products are STILL bugged

The fact that LindenLab even manages this good is a miracle. They are not EA games, they are big, and look at EA games



perfection on computers doesn't exists even if marketeers would like to have you believe it

From the look of things when the failure occured, I'd personally tink they were caught as unawares as most of us.

Let's not start assuming conspiracies.

Mari

can we get a refund please?

cause like with all these "non linden fault screwups" im thinkin its the least they can do.

and im with cinda(hey girl). LL knew thier servers would eventually give out.(check blog for the crap laden post regarding it) it was pure laziness on thier part, and greed. i think i have stated this over and over, LL and Phillip have been doin a heavy saturation advertisment, yet were not prepared for the response, and now they are paying for it. big time.

do not be surprised when they pass the cost for their screw ups, past and current onto us in the form of higher tier fees, linden exchange rates and land purchase.

My Boyfriend got an email last week about new asset servers, something about moving things like clothes to this new one and we wouldnt notice. Did anyone else get this email ? I have searched and i didint. I would like to read it if anyone can post it???? TY

Dammit I hate when I have to face my Real life.

Okay, I know nothing about technical issues but logic dictates to me:

~ You have a system that holds over a million residents
~ Each resident has the capacity to create unlimited content
~ Thus, user content increases exponentially every day
~ The capacity for storing this content is limited
~ BOOM! *cough*

How far off am I?

This thread is a prime example that "a little knowledge is a dangerous thing".

So many of you have no idea what you're talking about.

Nobody outside of LL knows specifically what has gone wrong. Not you, not me, not anyone.
I'd say from the WAY it happened, it almost certainly was a catastrophic hardware failure of some kind.

Now maybe it would be nice if LL would give us a bit more information but personally I'd rather they spent their time trying to fix it.

It's a stab in the dark but I'm guessing that this isn't something that can be recitified with a backup server as they would have done it by now if it was. Thousands of things can go wrong with the kind of system they operate, no company in the world has foolproof backup plans. Clearly what could go wrong HAS gone wrong and it happens to be something that requires significant effort and some help to fix.

Conspiracy theories and assumptions that the problem was caused by load are pointless when nobody actually knows what the problem actually is.

not very