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Vendors now responsible for LL content loss?

Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
04-01-2006 11:24
From: Shack Dougall
"FATAL ERROR: SECOND LIFE IS SCREWED UP YET AGAIN AFTER ITS WEEKLY UPGRADE!"
That would have the virtue of honesty.

How about "Rude alert! Pattern butter overflow! Security beach in acid server! The speech simulator is missing many wurlitzers! Rude alert!"
Jon Marlin
Builder, Coder, RL & SL
Join date: 10 Mar 2005
Posts: 297
04-01-2006 15:34
From: Moopf Murray
This isn't a networked vendor that my customer is using. The item's in the contents of the vendor. Everything's there, everything's setup correctly but sometimes it delivers, sometimes it doesn't. There seems to be no pattern to it.


Well, I suspect the bug isn't something that only affects networked vendors/servers.

I would assume that it could affect any prim that had a script in it that calls llGiveInventory.

Might be worth a try...

- Jon
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Jillian Callahan
Rotary-winged Neko Girl
Join date: 24 Jun 2004
Posts: 3,766
04-01-2006 15:39
From: Jon Marlin
Well, I suspect the bug isn't something that only affects networked vendors/servers.

I would assume that it could affect any prim that had a script in it that calls llGiveInventory.

Might be worth a try...

- Jon
I fair sure that's the facts. The old "server" prim that's doing the non-delivery refuses no matter what - I've even given it a new script to give over inventory on just a click - llGiveInventory silently fails.

Now, I've yet to see such behavior in a post-1.9 rezzed prim. Makes me think this has something to do with the changes made in intersim communications as it relates to delivering to the more central system.
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Jon Marlin
Builder, Coder, RL & SL
Join date: 10 Mar 2005
Posts: 297
04-03-2006 10:23
From: Jillian Callahan
I fair sure that's the facts. The old "server" prim that's doing the non-delivery refuses no matter what - I've even given it a new script to give over inventory on just a click - llGiveInventory silently fails.

Now, I've yet to see such behavior in a post-1.9 rezzed prim. Makes me think this has something to do with the changes made in intersim communications as it relates to delivering to the more central system.


I'm not so sure about this. When I was having trouble with my server, I rezzed a vendor right beside it, and it didn't make any difference. The server clearly got the email message from the vendor, and it clearly ran the line that called llGiveInventory, but it just failed.

I could see it might be an inter-sim comm issue if the server wasn't getting the email, or if the content of the email was borked, but (at least in my case) it clearly wasn't.

- Jon
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Jillian Callahan
Rotary-winged Neko Girl
Join date: 24 Jun 2004
Posts: 3,766
04-03-2006 10:31
From: Jon Marlin
I'm not so sure about this. When I was having trouble with my server, I rezzed a vendor right beside it, and it didn't make any difference. The server clearly got the email message from the vendor, and it clearly ran the line that called llGiveInventory, but it just failed.

I could see it might be an inter-sim comm issue if the server wasn't getting the email, or if the content of the email was borked, but (at least in my case) it clearly wasn't.

- Jon
The communications step I mean is the one where the client gets thier object.
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FlipperPA Peregrine
Magically Delicious!
Join date: 14 Nov 2003
Posts: 3,703
04-03-2006 10:47
I'll cross post this from another thread with my findings; I've verified this is *not* a problem with XML-RPC, as the avatar's key and item name are being passed absolutely correctly (tested via llSay with Phoenix present):

From: Me
I've actually got a solid, reproducable bug that has been occuring since 1.9, and I've seen it pop up several times on SLBoutique.com. Basically, llGiveInventory is failing on what would appear to be random items. I walked Phoenix Linden through the bug and she is working on figuring out what is going on.

Now, to understand fully, llGiveInventory isn't failing COMPLETELY randomly, just on what would appear to be random items. Here's an example:

Let's say I'm selling 100 items through SLBoutique. I have 100 items loaded in my in-world prim (similar to a vendor). Out of the 100 items, 99 will always deliver perfectly, as they should. However, 1 out of the 100 items will always fail. I've checked to make sure the avatar's key and item name are being passed 100% correctly (iNcLuDiNg CaPs), but it always fails for just that particular item. There's been no rhyme or reason to this; I've checking for extra spaces, special characters, and it seems to be occuring with random items.

As you can imagine, this has made SLBoutique.com customer service a nightmare lately. Fortunately, it seems to be a very, very small percentage of items, and an item will either be passed successfully 100% of the time, or fail 100% of the time, so its easy to reproduce.

I'm hoping they get this fixed soon. Its a nightmare, especially when you're working on the scale of 35000 - 40000 total items.

Thanks to everyone for bearing with us.


Regards,

-Flip
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Jon Marlin
Builder, Coder, RL & SL
Join date: 10 Mar 2005
Posts: 297
04-03-2006 11:27
From: Jillian Callahan
The communications step I mean is the one where the client gets thier object.


Ahh, okay. In my case, I was standing right beside both my server and my vendor, so there still weren't any inter-sim issues. In fact, the vendor that didn't work was the one at my HQ, which is also where my server is, so it (the server) was always in the same sim as the person buying the vehicle.

Weird stuff, all in all...

- Jon
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Jillian Callahan
Rotary-winged Neko Girl
Join date: 24 Jun 2004
Posts: 3,766
04-05-2006 20:41
Alright. I thought replacing that "server" prim would fix this. And it did. Until today's update.

It just happened to me again. Server works great save for one (tha ti know of) item, which is simply fails to give to the buyer. No message, silent fail. An item it served up yesterday happily.

I'm not going to be replacing my flipping server prim after each update. So someone please tell me when this is going to get fixed.
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FlipperPA Peregrine
Magically Delicious!
Join date: 14 Nov 2003
Posts: 3,703
04-06-2006 07:50
From: Jillian Callahan
Alright. I thought replacing that "server" prim would fix this. And it did. Until today's update.

It just happened to me again. Server works great save for one (tha ti know of) item, which is simply fails to give to the buyer. No message, silent fail. An item it served up yesterday happily.

I'm not going to be replacing my flipping server prim after each update. So someone please tell me when this is going to get fixed.


BUMP - please let us know when this is fixed. Its killing me.
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Introvert Petunia
over 2 billion posts
Join date: 11 Sep 2004
Posts: 2,065
04-06-2006 08:14
From: FlipperPA Peregrine
BUMP - please let us know when this is fixed. Its killing me.
I'm sure the new marketing guy should be able to help as that's what's probably been holding up the progress on this front.
Sensual Casanova
Spoiled Brat
Join date: 28 Feb 2004
Posts: 4,807
04-06-2006 08:16
From: FlipperPA Peregrine
BUMP - please let us know when this is fixed. Its killing me.

Wasn't this fixed with yesterdays update? I have not noticed any vendor issues since the update...
Memir Quinn
Registered User
Join date: 7 May 2005
Posts: 306
04-06-2006 08:24
From: Sensual Casanova
Wasn't this fixed with yesterdays update? I have not noticed any vendor issues since the update...



No, it wasn't and yes I have personally noticed and witnessed said issues post yesterdays update. This needs addressing.

/108/c9/93877/2.html#post976738
Sensual Casanova
Spoiled Brat
Join date: 28 Feb 2004
Posts: 4,807
04-06-2006 08:36
From: Memir Quinn
No, it wasn't and yes I have personally noticed and witnessed said issues post yesterdays update. This needs addressing.

/108/c9/93877/2.html#post976738/108/c9/93877/2.html#post976738


O man :(
Beryl Greenacre
Big Scaredy-Baby
Join date: 24 Jun 2003
Posts: 1,312
04-06-2006 09:18
From: Introvert Petunia
I'm sure the new marketing guy should be able to help as that's what's probably been holding up the progress on this front.
What the hell is the 'MarCom' referred to in this linked post by Catherine Linden? Is that another amalgamation of two words, perhaps 'marketing' and 'communications' (think 'ResMod' as an earlier LL example)? This LL propensity for creepy doublespeak is, well, creepy.
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Kim Anubis
The Magician
Join date: 3 Jun 2004
Posts: 921
04-06-2006 09:40
Marcom is a real word. Hell, it's in my resume.

http://en.wikipedia.org/wiki/Marcom

Paranoia is creepy.
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Moopf Murray
Moopfmerising
Join date: 7 Jan 2004
Posts: 2,448
04-06-2006 09:46
From: Kim Anubis
Marcom is a real word. Hell, it's in my resume.

http://en.wikipedia.org/wiki/Marcom

Paranoia is creepy.


Well, it's an acronym at least. Not sure it's real word. It's just marketing-style speak and that just tends to set most people's teeth on edge. It's nothing to do with paranoia.

Personally I just find it cheesy and pretentious :) Kind of like shampoo adverts that mix words together and talk about compounds that never existed before and sound really zingy and important. But are actually just marketing-speak rubbish.

PS> Back on topic. This really does need resolving as soon as possible.
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Beryl Greenacre
Big Scaredy-Baby
Join date: 24 Jun 2003
Posts: 1,312
04-06-2006 09:52
From: Moopf Murray
Well, it's an acronym at least. Not sure it's real word. It's just marketing-style speak and that just tends to set most people's teeth on edge. It's nothing to do with paranoia.

Personally I just find it cheesy and pretentious :) Kind of like shampoo adverts that mix words together and talk about compounds that never existed before and sound really zingy and important. But are actually just marketing-speak rubbish.
Er, yeah, thanks, Moopf. I guess I should find LL more zingy and important, now that they have a "MarCom" dept. Or maybe my hair will just be more bouncy and shiny after using SL. Or something. :confused: (Or maybe I should stop hijacking this thread... )
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Kim Anubis
The Magician
Join date: 3 Jun 2004
Posts: 921
04-06-2006 09:54
Marketing speak? Yup.

http://jobsearch.monster.com/jobsearch.asp?q=marcom&fn=&lid=&re=104&cy=us
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Kim Anubis
The Magician
Join date: 3 Jun 2004
Posts: 921
04-06-2006 10:08
Anyway, attacking LL for using exactly the right word to describe the role of a new staff member trivializes the point of this thread, which is that LL has bugs that lead to inventory loss and members are bearing the brunt of it.

It's a real problem. The inventory loss is one thing. The sometimes-flippant responses received by folks who contact LL to ask for help or a refund or whatever is something else, and it pisses me off. A couple of my friends left SL over this -- not over the bugs so much, because they understand bugs happen -- but because of the related customer service, which is occasionally particularly lame. I notice the Lindens have been trying harder in this area lately, and I hope they'll keep at it.
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Beryl Greenacre
Big Scaredy-Baby
Join date: 24 Jun 2003
Posts: 1,312
04-06-2006 10:30
From: Kim Anubis
Anyway, attacking LL for using exactly the right word to describe the role of a new staff member trivializes the point of this thread, which is that LL has bugs that lead to inventory loss and members are bearing the brunt of it.
I agree that this is not the best thread in which to discuss this particular subject. However, I stand by my assertion (sorry if it seemed as though I was attacking) that clarity is more important than using buzzwords. If someone answered the phone at LL "Hello, this is Bob in the MarCom Dept., may I help you," would the majority of SL users understand what the MarCom Dept. was? Maybe this is part of the customer service problem I have also heard so much about at LL.

Kim, or anyone else, if you'd like to discuss with me my "paranoia," "trivialization" or "flippancy," please send me a PM; thanks. :) (I'm also sorry you've lost friends in SL due to the problems you've mentioned; that's upsetting. :( )
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Sarg Bjornson
Theme Park Designer
Join date: 14 Sep 2005
Posts: 244
04-06-2006 10:31
Due to the fact that this will probably never be totally fixed, I suggest renaming the error to: "Divide by cucumber error. Please reinstall Universe and reboot"
Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
04-06-2006 11:09
From: Kim Anubis
Marcom is a real word. Hell, it's in my resume.

http://en.wikipedia.org/wiki/Marcom

Paranoia is creepy.
Whoa.

What about webinar. Please tell me you don't say webinar.
Kim Anubis
The Magician
Join date: 3 Jun 2004
Posts: 921
04-06-2006 11:30
Webinar? Isn't that what Philip and the gang are doing today at 4? :D

Is someone gonna post a pic of a bunny with pancakes on its head now, or is there anything else to say on topic?
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Memir Quinn
Registered User
Join date: 7 May 2005
Posts: 306
04-06-2006 12:08
Yes as a matter of fact there is more to add. ^.^ LL please look into this? /108/c9/93877/2.html#post976738/108/c9/93877/2.html#post976738

Its affecting vendors grid wide still. Thanks? ^.^

Now, I'm more than willing to look at as many pancake juggling bunny pics as folk care to post. ^.^
Kim Anubis
The Magician
Join date: 3 Jun 2004
Posts: 921
04-06-2006 12:33
They're more likely to respond over here: /139/a7/98763/1.html

*juggles pancakes*
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