Problems with the Resmod Program

EXACTLY

My problem with the ResMod program is that it didn't fail spectacularly enough to force LL to just close (since they obviously don't want to pay someone to do the job) the parts of the forums used by bored people at work to kill time. Namely general, off-topic and perhaps a bunch of others as well.

I notice the 'two star rating' didn't get brought up either.

Already been proved that give a bunch or residents power, and they will abuse it in one form or another. No matter how good they think they are.. shit I know I would try to be impartial - but is easier said than done, because I know some people who play around, and I know some people who are tards - that alone would blow my impartiality outta the water.

I can live with employees toting the party line... sometimes you have to eat shit and that life.. however I don't agree with toting someone elses line, especially when that person isn't a unique and special lil snowflake, but the all singing all dancing crap of humanity just like the rest of us.

I'll weigh in here because i can't seem to shut the fuck* up about any given subject, and yes, what Lecktor agrees with in Cybin's post has been the only negative experience I've had with resmods so far...I honestly feel that, as different people with different senses of humor, some resmods just don't get me. What may be funny and witty threads to the 8 people in this forum** who do get me seem to get consistently be whisked into the vortex by somebody with a different sense of humor. Judgement calls are just that, based on the judgement of the person calling. I don't know to fix it. I can't make you guys learn funny. Sucks.

Taco

* I am overjoyed, btw, that I can still say "fuck".
** who are also quite mad.

)

Do you think this should be policy for all volunteers including Greeters, Mentors, Live Helpers, Instructors, etc. I never actually considered volunteers as representing Linden Lab.

I do. And if you didn't mean to propose to me in code on Valentine's day with that message, i also think such signatures should be removed for all 'em.

Are there any statistics on the number of forum related disciplinary actions pre and post resmod program?

The childish abuse of power was likely me when in my first few days of ResMod I made the mistake of joking with a close friend. I was naive to think that making things in jest would make the newfound responsibility less authoritative. For that, I was promptly ripped apart for it and I've learned greatly since then. I apologize for those clumsy first days and I appreciate that people spoke up to set my ass in place.

It's definitely sobering, but also a challenge to prove this thing is better than our mistakes.

As far as consistency, I think each Resmod is pretty consistent on their own. Mixed together, not so much. For example, I don't frequent the Scripting or Animation forums, but even if I did see something that seemed out of place I would still second guess myself given I'm not familiar with what belongs there, so I'd let another ResMod more familiar with it step in. Which is why eventually/hopefully, they'll start assigning Mods to particular forums especially to ones that they personally frequent.

Also factor in the time, just like everyone else, we got other stuff to do on the weekends, evenings, etc. So some troublesome threads have the luxury of time to either die down or intensify.

Then ask for a raise, they obviously aren't paying you enough to do this if you can't take it seriously.

Also, I'd like to thank you Satchmo, for the first serious thread i've seen about a very abused and sore topic.

It's like you guys are almost human!

Ok, I'm game. I don't think eSheep is getting much business resulting from the forums anyway

It will be interesting to see if less people sign up for SLFrappr, because besides my forum sig and a very limited amount of word of mouth, I wonder how people find it.

My new sig is sooo boring

I think voulenteers are representitive of LL in the sense that they should be expected to behave professionaly and responsalily while dealing with other Residents. However, it should be maintained that they *are*, after all, still Residents, and things like advertisements in their signature do not constitute LL endorsement of those things and voulenteers should be allowed to keep them. Same for ResMods actively participating in discussions, although the need to maintain forum decorum will be even tougher: it will be expected that the ResMods should be setting a good example for everyone else.

"Every Resident has a right to their Second Life", in other words.

One of the requirements of being a ResMod is that you've participated in the forums for at least 3 months. If you've participated in the forums for at least 3 months, and have a personality or any emotions/opinions at all, you are not an unbiased moderator, and should not be moderating other paying customers.

Umm, no.


This creates an environment for bias, favoritism and prejudice. They shouldn't be allowed to keep their current advertising and endorsements in their signatures because it creates the possibility of conflict and they should appear without bias. Should residents be stripped of their identities, just so they can moderate other residents for free so, LL doesn't have to actually hire people to do the work? No. Your above statement is exactly why we do not need resident moderators. They should not be held to some high standard just so they can work for free for a corporation doing the work that the corporation should be doing.

If every resident has the right to their second life then LL needs to come off the cash to pay proper mods and stop making residents support the product for free. Lash stated above that many of them have other commitments and can’t moderate on a consistent basis (which is odd because almost every inflammatory thread over the past couple weeks has had a ResMod joining in for the laughs). This just adds to the many reasons why they need to hire employees that can work shifts and be accountable for the moderation, not customer volunteers.

How about if I promote Linden things? Any issues there? Note Art Fellowship in my sig.

I turned signatures off months ago

Actually, I was referring to the two stars given to the thread about not being able to rate threads with stars. (Sorry, Siggy, I was bringing it up, but trying not to stir it up by being to direct. ) I admit that I did find it funny, but then again, I wasn't the butt of the joke. It makes a big difference when you aren't the one being mocked. In addition, not only was the op made fun of, but there were quite a few people that had contributed to what was actually a valuble discussion about consistancy that felt mocked too.

The thread was not rated until it was moved back to general and it was done with the intent to push the buttons of one forum member that is well known for getting her button's pushed.

That in my book WAS an abuse of power, extremely unprofessional, and although human to do, not something that had the intent of creating a positive climate in the forums.

I realize its now done and gone, and I hope those that did it were removed from the program, but its just a matter of time before we see it again by someone else that despite having the post count or the enthusiasm, lacks the tack and grace to deal with a wide variety of personalities.

^ Thanks for clearing that up, Rose. Despite that, I still thought commenting on my own goofy first days was appropriate. That particular incident you mentioned was asked about. Only the Lindens would know who did it. But it was an action that did more harm to the program.



Even if I can't invest all my time, I do take it seriously when I am here. I feel the pressure to be accountable all the time now. And that's good, because it'll keep ResMods in check. In the meantime, I'll be in the background helping the new mods get used to things.

I'd like to hear suggestions on what can be done to make this program work ... aside from taking it out all-together.

I think Greeters, Mentors, Live Helpers, Instructors, etc. should refrain from promoting their personal business when they are doing LL related activities. And that they should turn their group titles off when they are off duty.

Thanks for changing your signature Satchmo. When you rotate out of the pool, and ResMod is no longer part of your posts, then put your signature back on.

I'll answer that question by turning it around.

I have decided to put cat-poop in everyone's favorite morning beverage. Now, aside from not putting cat-poop in anyone's beverage, since I've decided to go ahead with that despite everyone hating the idea, what can I do to make this a more pleasant experience for you? (I'm asking because I want to appear as if I care.)

Yes, I think that is a conflict of interest. Just as I would think any LL employee premoting their personal goods as services were. But we already covered that in another thread already.

Cat

In response to the OP, I err on the side of "don't think the program was really necessary." There were comments to the effect of other residents "not having a career-vested interest in moderating the forums," and I really have to agree with that.

However, from a consistency standpoint, resmods do seem to be mindful of their "forum image." This is a weak check on the system; certainly nothing stopping a malcontent from blasting things if elected into power.

Frankly, the problem isn't resmods so much as the forums themselves, which have served to funnel discussion down very rigid channels (General and Off-Topic primarily). This has led to extreme repetitiveness in all areas of the forum, and me to read and post to them far less as a direct result. The resmod program is more of a band-aide on a broken leg in that respect.


Some thoughts and additions:

* Resmod Feedback forum
* More broad "Policy" feedback forum
* Announcements automatically generate a "feedback" posting
* Newbie Question forum (PLEASE!)
* "Second Life in the News" forum
* Ability for residents to elect and rate resmod performance (direly needed)
* More transparency in the entire process
* Consider giving common issues their own (temporary?) forums
* Pecan Pie forum (heh, maybe not)

/clap ...

This is precisely the nature of the question, isn't it.

I'm not sure it is, but if so the answer would be lots of sugar....

or that it isn't cat poop at all...

or "what is the definition of cat poop anyway?"...

or "take your cat poop like a good little citizen"...

or perhaps to not boil down an issue into media bites...

either way, I'm proud of you all.

Great ideas!