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Introducing T Linden. What would you do to improve Premium subscriptions?

Shockwave Yareach
Registered User
Join date: 4 Oct 2006
Posts: 370
11-21-2008 13:02
Since herr leader says they are "immaterial to doing business", get rid of them.

If you aren't going to get rid of Premiums, at least make them worth something.

- 1024m tierfree on the mainland. 512m of land is nigh pointless.
- free sound/images uploads
- ability to summon help who actually... helps. As in IM someone, not fill out a ticket.
- 450L a month free.

Pick two and run with it. I let my premium account drop to basic because I don't have land in mainland and I get nothing for the subscription. If I had a little space in mainland without additional monthly charge, I'd probably build something on it as a weekend home or the like. But as it stands today, a premium account doesn't do anything for me, so I've let it go. Give me a reason to get it back and some reason to trust LL again, and I'll reconsider.
Ceera Murakami
Texture Artist / Builder
Join date: 9 Sep 2005
Posts: 7,750
11-21-2008 13:03
1: Allow premium residents buy the new Homestead Sims without having to purchase a full island first. And a reduced price on Homestead sims, like $95 instead of the $125 that it will soon go to.

2: L$5 for texture and sound and animation uploads, instead of L$10.

3: 1024 M2 free tier. 512 is too small for an experienced resident to bother with.

4: More than 25 groups.

5: An ability to link your Premium account solidly to your other Premium accounts and alts, so they can share L$ balance, and maybe even transfer inventory freely between each other, even if otherwise no-transfer.

6: Ability to change your name to ANYTHING you wish (Assuming it isn't offensive or already taken by an active account)! Especially to be able to re-access the "closed" surnames, or to be able to use a surname that Sl has never had before, without spending obscene commercial-rate fees for a custom surname. It would almost be worth Premium membership for me just to be able to make my existing main avatar's surname match my Partner's.

7: Ability to back up inventory.

8: Lower tier fees for low to moderate volumes of land- make it more affordable to get into owning and maintaining land.

9: Lower fees when purchasing L$ or selling L$ on Lindex. Or a better exchange rate.

Note, I am not and never have been a Premium member. But the ideas above might make me consider it.
_____________________
Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.
Surty Slok
Registered User
Join date: 8 Dec 2006
Posts: 74
11-21-2008 13:03
From: Atashi Toshihiko


4) On every year anniversary of premium, add an extra 512m of land allowance. Yes this might cost money in that some residents will be paying less in tier each month, but for those who have premium without holding any land, it's a free gesture.




This - reward commitment.

/me waves at Atashi - really pleased you are being so postive :-)

Surty ..
Kathy Morellet
Registered User
Join date: 26 Jul 2006
Posts: 809
11-21-2008 13:06
From: Toy LaFollette


From: Aurelius Draken
As it stands, the basic account has all the capability of a premium account, so a lot of people aren't going to bother with paying money they don't have to pay. Passing out free money or increased plots of land isn't the answer. No one's going to turn down freebies, but that doesn't really differentiate the product since whatever is given 'free' is coming from somewhere (the subscription cost).

Why not start by giving premium account holders more capability in world? After all, they're paying for it. Start by restricting basic accounts to only doing very basic building (cube, cylinder, pyramid, cone, sphere, and half-sphere). None of the more complex shapes, and absolutely no sculpty capability. Limit the feature set (no light, no flexi), and add some new goodies in for the Premium account holders, to create a significant differentiation.

Loosening up the prim size limits for premium account holders falls right in line with this as well.

Premium account holders shouldn't have to pay an upload/storage fee, they're already paying a lot of money.

Start charging a transaction fee whenever money changes hands, make that transaction fee higher for basic accounts, or no fee for premium accounts.


this wouldnt make me want to go from basic to premium, it would make me want to go from basic to cancel. I dont need SL to survive in life.


QFT and I am Premium
Sigmund Leominster
Registered User
Join date: 24 May 2008
Posts: 4
11-21-2008 13:14
I have simple needs: more space and more prims. Actually. I don't mind buying more space but the tier fees make it unattractive.

I have a 512m plot and a house waaaay up in the sky. I pay $5 per month. Excellent! I would like another 512m (preferably next door) but that puts my tier fees up to $15 - an extra $120 per year. If it went up to $8, I'd buy the land tomorrow.

So a more liberal/graded tier structure would help.

I suspect that part of the "what would you like for your premium account" presages an increase in the premium fee. So if upping my $72 to $90 per year also let me have cheaper tier fees, I could live with the increase. Upping my $72 to $100 would have to include some really sweet "benefits" to make me happen.
Yumi Murakami
DoIt!AttachTheEarOfACat!
Join date: 27 Sep 2005
Posts: 6,860
11-21-2008 13:14
From: Marianne McCann
I like this a lot. Takes care of a couple issues, or at least forces those using 'bots to upgrade.


Premium users would provide actual dwell - ie, L$ just for having them around - although having only premiums count traffic would have a similar effect but be problematic...

The idea is, give other residents a reason and the ability to give premium residents priveleges and they will, in ways the Lindens could not.
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
11-21-2008 13:17
From: Sigmund Leominster
I have a 512m plot and a house waaaay up in the sky. I pay $5 per month. Excellent! I would like another 512m (preferably next door) but that puts my tier fees up to $15 - an extra $120 per year. If it went up to $8, I'd buy the land tomorrow..

Er.. For premium + US$5/month, you can use 1024m2 of land..

The chart is at http://secondlife.com/land/pricing.php. Note well the bit that says:
From: someone
Premium accounts are granted a 512 sqm bonus lease before land use fees are applied. The chart below shows the fees for all land you hold or tier you donate beyond the 512 sqm bonus.


edit: but your point's taken anyway. I said something similar in my first post here, and others have as well. :)
Cappy Frantisek
Open Source is the Devil!
Join date: 27 Oct 2006
Posts: 400
11-21-2008 13:20
From: Aurelius Draken

Why not start by giving premium account holders more capability in world? After all, they're paying for it. Start by restricting basic accounts to only doing very basic building (cube, cylinder, pyramid, cone, sphere, and half-sphere). None of the more complex shapes, and absolutely no sculpty capability. Limit the feature set (no light, no flexi), and add some new goodies in for the Premium account holders, to create a significant differentiation.

Bad idea. Not all creators are preimum. you'd lose more than you'd gain.

From: Aurelius Draken

Start charging a transaction fee whenever money changes hands, make that transaction fee higher for basic accounts, or no fee for premium accounts.

A worse idea. Watch all the basic accounts that do spend money leave in droves.
Cristalle Karami
Lady of the House
Join date: 4 Dec 2006
Posts: 6,222
11-21-2008 13:21
I don't give a rat's behind about Second Life branded bennies. I have enough email accounts as is. I really don't want that and see no value in it.

It sounds as if LL is opening up land ownership to anyone, at which point it would make more sense to have certain perks as a premium member, versus a basic member.

I would suggest increasing the free tier threshold to 768 or 1024, as a minimum.

I would also suggest an increase in the group land ownership bonus to 15% or 20%. This would go a long way toward soaking up the existing yellow plots for sale on the mainland among the few that already own it.

I also like free uploads or reduced price uploads (5L) for premium members. Perhaps reducing the parcel listing fee from 30L to 20L per parcel, or just make it free for premium members. Or perhaps giving premium members an extra link or two that would bump their parcels up in search all.

I also like the idea of additional groups for premium members.

I think increased granularity in the tier structure is good for all, and not just premium members. Smaller increments after hitting 4096 would encourage greater land ownership. It is not as if there is an increase in service at the lower levels until one owns enough land to become concierge-level. So some interim tier levels, like 6k, 10k, 12k, etc. would help smaller landowners buy more land without blowing their budgets in these tight times.
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Shockwave Yareach
Registered User
Join date: 4 Oct 2006
Posts: 370
11-21-2008 13:22
From: Sindy Tsure
Er.. For premium + US$5/month, you can use 1024m2 of land..



for the money I spend, I would expect 1Km without tier. I dropped premium because 72$ a year for enough space to put an outhouse just wasn't appealing to me.
Alisha Matova
Too Old; Do Not Want!
Join date: 8 Mar 2007
Posts: 583
11-21-2008 13:22
From: EREBUS Beck



Another thing I would love to have is more performance and content information about my parcels. Especially since I do not own one entire sim anywhere but I do own the majority of two different sims and am often puzzled as to why they have performance issues when the rest of SL is not otherwise freaking out. Like others have said, being able to pinpoint laggy scripts and or otherwise diagnose where a problem is originating and things like that, would be great.


Great idea. There is a jira for top scripts on a parcel.

It would also be great if estate owners could also hand out this ability with out "handing over the keys".
Shockwave Yareach
Registered User
Join date: 4 Oct 2006
Posts: 370
11-21-2008 13:26
From: Cappy Frantisek
Bad idea. Not all creators are preimum. you'd lose more than you'd gain.

I'm a creator and I'm basic after being premium for two years. If I could build my own Megas as a premium member, that alone would justify the expense to me. I'd be hard pressed not to upgrade, even if I no longer trust LL and wish not to reward their bone-headed decisions of late.
Darby Scribe
Registered User
Join date: 16 Nov 2008
Posts: 2
11-21-2008 13:30
I created an account long back when SL was new. The system was slow and constantly crashing. With all the talk about it in the news, I thought I would start over fresh.

It has been one week and I am a basic user. So far this week, I have had to reload Second Life several times because regions would be down. Once this week a region I was in completely crashed.

I have had subscriptions to Multi-Player PC games before, and I stopped playing them because I was tired of paying for down time. I don't have the best system in the world, but I shouldn't have to buy a $5000 machine to run it.

If the system improved and I had time to really see the benefit of SL (other than crashing), I would consider Premium. Till then, I don't see why I should. Plus I do have a RL that is very busy and stressfule. I look at SL as an escape...a way to kick back and hear some cool new music...and meet cool new people. So far it has been more of a headache then cool.

However, if it were more stable and LL opened up land ownership to basic, then I think premium accounts should have more perks. Again those that are basic most likely don't have time for designing and creating businesses...so I feel those that do should get more if they are paying for it. This is IMHO as a person who has paid for similar subscriptions.

In the end we are all customers. Some paying and some not, but we All have told our friends about SL or spread the word about SL. So we are all valuable in some way.
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
11-21-2008 13:36
From: Poppyseed Poppy
Since land is always on Residents minds, why dont you consider letting premium residents buy the new Homestead or Open Space Sims without having to purchase a full island first.

That would be a huge benefit to paying the premium fees and I think you would see the land markets of all types, go up.


Although it's a slap in the face to estate owners who ponied up the bigger bucks. A way of addressing this would be tier of USD$125 for premiums and USD$95 for estate owners.
Ann Otoole
Registered User
Join date: 22 May 2007
Posts: 867
11-21-2008 13:37
From: Tegg Bode
Yep I can agree, get rid of free accounts to and charge every account $5 for 5 alts and the botting problem will be solved too.
Other than more tier graduations so we don't need to pay for 1/2 a sim to own 1/3 of one.
I'd rather have the stipend dumped completely and just pay less per month too.
1024 land allocation, and perhaps ability to build bigger prims and be in more groups, maybe limit free acounts to 15 groups and bump premiums to 30.
I don't think cheap/free uploads are a good idea as the asset derver has enough red brick wall textures already, perhaps raise the upload price on free accounts instead.
Linking of the 5 alts to the main so the main has responsibility for all the creations etc and transferable inventory. But ability to change the displayed names of the alts.

You do realize the people abusing the system with traffic falsification systems and bots can afford to pay for 1000 bots right?

No it is a matter of no warning account deletion if a bunch of useless accounts are present on a parcel 24*7. Starting with real big businesses that have a box over their store with like 18 bots on dance pads all paid to have the store in picks.

Or better yet disconnect traffic and picks from search and stop trying to make SL worse with gameable things that force people to accept unethical behavior as part of business facts of life. This reflects directly upon Linden Lab.
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
11-21-2008 13:37
From: Alisha Matova
Great idea. There is a jira for top scripts on a parcel.

It would also be great if estate owners could also hand out this ability with out "handing over the keys".

Vote for http://jira.secondlife.com/browse/SVC-835!!! It includes all of that..
T Linden
Linden Lab Employee
Join date: 30 Sep 2008
Posts: 19
11-21-2008 13:37
From: Nadine Neddings
Probably the simplest, easiest to implement (and maybe most boring but effective) change would be to go back to providing at least L$500/week or better stipends for premium accounts.

In one sense, the stipends are a bit like Premium Account Residents paying us dollars to get linden dollars. The lindex and third party exchanges are pretty good for this, me thinks, but I'd be interested to know if you look at stipends in subs as "just a low effort way to get lindens" - because there is value in not having to actively go get lindens. I guess that's like avoiding a trip to the ATM...:->
Kate Sakai
Registered User
Join date: 14 Feb 2007
Posts: 3
Making Premium accounts worthwhile
11-21-2008 13:38
I've always wished that there was an account type that supported business owners. We are premium and basic account holders alike, but have many similar needs. Our inventories tend to get out of control quickly, we cannot risk losing our creations due to the disappearing inv. bug that has yet to be solved, we often pay huge upload fees and worry that the IM and notecard problems cost us customers and profits. And most importantly, our creations are responsible for a huge percentage of the SL economy.

So how about turning the account types upside-down and starting again? This time create account choices based on SL usage. One for those who mainly come to SL to socialize and shop and need their payment info on file to gain access to many of their favorite stores. Another for those who own land and maintain only a residence in SL. And one for those of us who own businesses and use our land and Lindens mainly for our business. This choice might even help to do away with the separation between the haves and have-nots. Perhaps even create a semi-basic account that allows people the opportunity to verify their payment info or any other service on a one-time fee basis (I'm sure all of the basic account holders who keep lots of cash coming into the SL economy have a long list of things they would appreciate).

As for the business account holders, I personally would love to see these features:
*Inventory control and protection
*Reduced upload fees
*More tier options and land control features for smaller land owners
*Better ways to protect our creations from scams
*Classified rate reduction and better ways to advertise for those who pay for the account

Thanks for listening Lindens,
Kate Sakai (owner of Elven'Elan)
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
11-21-2008 13:42
From: Ann Otoole
No it is a matter of no warning account deletion if a bunch of useless accounts are present on a parcel 24*7. Starting with real big businesses that have a box over their store with like 18 bots on dance pads all paid to have the store in picks.


If they make it a TOS violation fair enough, but whilst that's not the case this just isn't cricket.
T Linden
Linden Lab Employee
Join date: 30 Sep 2008
Posts: 19
11-21-2008 13:42
From: Ciaran Laval


<snip>
I saw someone the other day who has his real name, how much does that cost? You could offer that as part of a premium package if it's not cost prohibitive.
</snip>

<snip>
Maybe you could introduce a premium membership option for such resellers.
TE]
</snip>

Real names... interesting. I'd be curious if that is too controversial? Naming is such an interesting concept in Second Life.

And mobile me (apple's pc/iphone synch service) has a box that they sell in the apple stores... good idea!
Toy LaFollette
I eat paintchips
Join date: 11 Feb 2004
Posts: 2,359
11-21-2008 13:43
From: T Linden
From: Nadine Neddings
Probably the simplest, easiest to implement (and maybe most boring but effective) change would be to go back to providing at least L$500/week or better stipends for premium accounts.

In one sense, the stipends are a bit like Premium Account Residents paying us dollars to get linden dollars. The lindex and third party exchanges are pretty good for this, me thinks, but I'd be interested to know if you look at stipends in subs as "just a low effort way to get lindens" - because there is value in not having to actively go get lindens. I guess that's like avoiding a trip to the ATM...:->



uhhh what???
_____________________
"So you see, my loyalty lies with Second Life, not with Linden Lab. Where I perceive the actions of Linden Lab to be in conflict with the best interests of Second Life, I side with Second Life."-Jacek
Poppyseed Poppy
Registered User
Join date: 15 Dec 2005
Posts: 22
11-21-2008 13:43
Ciaran- I can kind of understand why you would see it as a slap, however, with the extra ponying up, you get extra benefits of prims and no limits on your full sims like they are making on the OS and HS, etc...
You would always have the option of splitting your full sim into 4 spaces (Making an assumption here, which is dangerous in LL world).
I dont agree that there should be a price difference in that regard. For one thing, you dont have to be Premium and pay the annual fee to own a full sim. So there is the difference that should keep the price the same.... Just my opinion.
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
11-21-2008 13:44
Gotta put the [/quote] at the end of quotes, T!!
T Linden
Linden Lab Employee
Join date: 30 Sep 2008
Posts: 19
11-21-2008 13:45
From: Atashi Toshihiko
I said this a month ago! Thpppt! :D



From here: /352/13/284537/11.html#post2193420/352/13/284537/11.html#post2193420

-Atashi


Increasing amounts of free tier over time is a novel idea, Atashi. It really rewards the longtime, committed resident. Imagine what would happen to residents who were in Second Life for 20 - 30 years!
Darby Scribe
Registered User
Join date: 16 Nov 2008
Posts: 2
11-21-2008 13:46
From: Kate Sakai
I've always wished that there was an account type that supported business owners. We are premium and basic account holders alike, but have many similar needs. Our inventories tend to get out of control quickly, we cannot risk losing our creations due to the disappearing inv. bug that has yet to be solved, we often pay huge upload fees and worry that the IM and notecard problems cost us customers and profits. And most importantly, our creations are responsible for a huge percentage of the SL economy.

So how about turning the account types upside-down and starting again? This time create account choices based on SL usage. One for those who mainly come to SL to socialize and shop and need their payment info on file to gain access to many of their favorite stores. Another for those who own land and maintain only a residence in SL. And one for those of us who own businesses and use our land and Lindens mainly for our business. This choice might even help to do away with the separation between the haves and have-nots. Perhaps even create a semi-basic account that allows people the opportunity to verify their payment info or any other service on a one-time fee basis (I'm sure all of the basic account holders who keep lots of cash coming into the SL economy have a long list of things they would appreciate).

As for the business account holders, I personally would love to see these features:
*Inventory control and protection
*Reduced upload fees
*More tier options and land control features for smaller land owners
*Better ways to protect our creations from scams
*Classified rate reduction and better ways to advertise for those who pay for the account

Thanks for listening Lindens,
Kate Sakai (owner of Elven'Elan)


I agree with you on that. I am basic and as I stated in my previous post, I come to just have fun and shop. I also like the idea of renting a skytower as oppose to owning land. This way I don't have to spend the time on design because I am there to just have fun.

I like the flexibility, but I see what you are saying. I think you are driving at them setting up the accounts closer to RL. Those that are consumers and don't want to own land or aren't there to create anything to sell, should be free. Then setup the tiers by residents and businesses. Then break down the business tiers even deeper?

I like where you are go with that idea and you are right, businesses in SL just like RL have different needs from residents and even those there to play and shop.
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